Delta Air Lines, Inc. Customer Care, P.O. Box 20980 Department 980 Atlanta, GA 30320-2980 To Whom it may concern, My wife and I flew from Eugene Oregon to Seattle Washington on May 17, 2026, on flight DL3785 at 12:05pm. As we boarded the aircraft, the counter directed us to have our carry-ons checked due to space requirements. The agent apparently misdirected our bag 3006805326 name on the ticket was Ricardo Buckles and it ended up going to SNA. Our file reference number was SEADL53662 Our name is Russell Bronson and Utta Bronson Our bag was clearly marked: Russell Bronson We arrived in Seattle and were notified that the bag had been incorrectly flown to SNA We filed our report SEADL53662 and proceeded to go to our ship for our trip to Alaska. They could not get the bag back to our ship in time for sailing, we ultimately received our bag in Sitka, AK four days later after having to pay a fee for the delivery. $46.00 In the meantime, we were without my diabetic medication and my wife's heart medication. We were both feeling not only stressed without having our medication and starting to feel ill. My wife's headaches were from the lack of medication and the high blood pressure that resulted from that. I had no change of shoes or clothes for four days and we missed out on excursions from the ship because of the inclement weather. The reason for this letter is that we were unable to file an "online baggage report" as it required "uploading documents" and we are not "tech savvy" to do this, and we talked to representatives also, but no one could help us without going to the "online" form. We were on the phone several different times repeating the same story, over and over. We were so frustrated with the individual representatives because they didn't understand why we couldn't start this process "online" and we again told them, we were not "tech savvy" to do this. It was like it fell on deaf ears. Our Alaskan cruise was greatly interrupted by the gross error of a ticket agent and our dream vacation which happened to be our Anniversary of 50 years. It's hard to put a dollar amount for the frustration and ruination of a cruise. It's hard to describe the hardship and having to cancel outside excursions we had planned to participate on our "Cruise" because of health concerns and lack of medication and clothing. I hope that Delta can understand what we had to do and you are able to compensate us for all we had to go through in a fair and just manner. read more

The Delta agent at the Cancun airport was nice and helpful. The SkyWest agent at the Eugene airport was nice and helpful. The flight coming home was 30 minutes early which was very helpful. It was basically pretty smooth of course there was some turbulence but no big deal. Our bags arrived on time so you know they got all the basics right and it was fine. Except... Delta customer service is absolutely horrible. If you call you'll wait on the phone for our minimum of 1 to 2 hours before getting to speak to someone. That is atrociously bad. They encourage you to use the messaging on the website however this is not much better. What times are a little bit shorter but still at least 30 minutes to an hour or more. Plus of course that is far less efficient to have to keep typing typing back-and-forth typing it's a really lousy way to give customer service. Additionally, there is a ongoing malfunction both on their website and their mobile app. If you try to upgrade your seats, once you have jumped through all the hoops and completed the form the last thing is putting in the CVV code for your credit card, but after you put that in and press submit, the CVV code disappears and you get an error the transaction does not process. So, you have to call and endure this two hour wait on the phone. However that guarantees you nothing. In our case, we purchased a one-way ticket from Cancun to the United States. When you do that using the website or mobile app it forces you to pay in Mexican currency does not give you any option to pay in US dollars. This seems crazy but it's how their system is set up. If it was limited to that then you know maybe no big deal. However, after enduring a two hour hold to speak to someone on the phone. Oh and by the way the other thing is Paying partly in mileage and partly in money. Apparently, if you are buying a ticket you can do this on the website or mobile app(assuming you can get it to take your credit card), however you cannot do this if you are upgrading your seats. And, on the mobile app/website you cannot upgrade one seat at a time use Miles for one and money for the other, because their system forces you to do both upgrades together as a group. So it's impossible. After waiting the two hours on hold and speaking to the agent her first answer was this is impossible can't do it. Then after more discussion she finally realized oh yes it is possible by doing one seat at a time doing them separately. Do one seat with mileage and do the other seat with money. OK fine, so after all this time she's moving forward and doing it. However when she gets to taking Payment. The credit card fails. Why? Because the original reservation was paid for in Mexican currency! But it was the Delta system that demanded that and now when you try to upgrade because you're doing it over the phone of their system at the phone center only can run the credit card in US dollars but it fails to go through because the original transaction was in pesos. This is just ridiculous. Nonetheless, five days later there are two $300 charges still on my credit card as pending which presumably will drop off eventually but it's been five days and they still haven't dropped off. What an effing mess. And then there's the food. This is an international flight. My experience with other airlines as they include an actual meal especially if you pay extra to be in the economy comfort seats. Which brings up another point, as if the ticket was already not rather expensive ($375 one way per ticket... Although this was cheaper than buying round-trip tickets it still a lot that $750 round-trip! From the Pacific Northwest to Cancun. But not completely outrageous I suppose just rather high. But then when you wanna upgrade your seat coming back just for one leg of the trip, I want $150 per ticket! And that gets you 34 inches of legroom instead of 31 inches. And really not much else. And my experience with other airlines particularly on an international flight when you pay extra to be in the Comfort class you actually get an actual meal included. Not true for Delta at least on this flight. You can buy a snack box for $15! And what odd is they never really even offered it. Period and the flight was definitely during dinner time. But the flight attendants were perfectly decent in fact the first class flight attendant was quite nice and since we were in the very first row of Comfort she allowed us to use the first class restroom. So there were a few bright spots but Delta Airline sure has horrible horrible customer service. You have to wait on hold for two hours to talk to somebody? That is so ridiculous. Atrocious. I have filled out their feedback forms on this about three different times and of course never heard anything back. read more

Fast and friendly service from the ticket personnel and the gate ones as well. Things were explained well and the staff all seemed professional and had great attitudes. Aircraft was clean and comfortable. Will be flying Delta on my next travels for sure. read more

Delta Air Lines - Airlines Near Me - Eugene, Oregon

Stranded Missing my daughters birthday They lost my luggage did not give me a file claim number Offices closed Eugene airport staff behind southwest laughed at the situation and told my mother and I to go behind the counter and knock on DELTAs door. If no one answered "come back at 3am" I have to drive to Portland, I literally can not make it home So we are waiting until 2-5am when they get back. Eugene Oregon airport is terrible I would NOT recommend flying in here They are also not helpful they will lock up the departMents and refuse to help you. Alaskan airline and one random security guard felt BAD for how the heavier set man at southwest was treating us and went into delta baggage claim area to look for our stuff bc the balding man refused to walk around the corner or give us tips or someone to contact regarding our luggage. I also paid extra to cover the safe travel of our luggage with my daughters presents in them. And they lost it. No reimbursement no sorry no empathy Nothing So we will be waiting out here until 2-5am to get help. This started at 6 pm after both delta flights were hours delayed. I would ask to speak to SOMEONE at least for reassurance but they refuse to communicate with their customers they CLOSE the offices and snatch your baggage or just straight loose it. read more

Delta Air Lines - Airlines Near Me - Eugene, Oregon

Arrived at 1:50 pm November 13, 2021. 2 agents working the counter told us we could not check in until 3 pm because "TSA wasn't available". No joke. Every other airline was open and checking people in.... As a Delta diamond member and million miler I call BS. read more

I've been stuck in Eugene Oregon for 12 hours!!! Delta Airlines is a joke and it isn't funny !!

Another delta destination along my journey home to visit with family. Again, I still think airlines are a matter of personal preference and Delta a vast majority of the time seems to have better service. Staff at this location is friendly and accommodating with questions and requests. If you haven't flown with Delta I would recommend giving them a try. Typically very friendly staff and good amount of freebies (on-line entertainment) on the larger planes. Can make the long flight times go by a little faster, and help you get caught up on some of the latest summer blockbusters. read more

Had a two hour layover and a second layover that was five hours long and no notice of any of it. Then had to set on the ramp for an hour because they didn't make sure we had a open gate. And also lost my sons car seat. read more

On a plane rn and pretty triggered. First a seat wouldn't go up all the way which I get then a over head bin wouldn't close. Kinda ridiculous, I have more flights I have to catch and I can't miss work. Pretty upset but god don't be mad at me keep this bird in the air. Pray for me plzzzzzz read more

Horrible horrible phone service. Wait 3 hours then they drop you. We need better airlines in America.

I posted one for United and I will post one here for Delta. The employees there do not work for Delta they work for some third-party company. They will tell you if you ask them. A friend flew on them recently and they were very rude and very unaccommodating when it comes to delays. Their manager who manages both United and Delta goes around swearing talking about people behind their back in public and was seen once striking a female on the backside. Very good representation of a national airline. Really makes me wonder how some of these companies stay around anymore with attitudes like that. The employees even talk bad about the passengers. The employees don't hide it. How very sad it is to go somewhere and expect a little respect and get treated like garbage. read more