The room looks nothing like advertised. The room had tv cords running down the wall. The air…read moreconditioner plug and cord was on floor and a trip hazard. No safety latch on door. The mini fridge was next to the bed, no where to hang or put clothes. Do not waste your money. I paid $268.00 a night. I felt like I was in a closet. They have blocked me from their website for leaving a bad review and warning people that it's a bait and switch on their rooms.

The smoke detector was constantly chirping during our stay. Front desk mentioned they tried…read morechanging the battery the day before but that didn't fix it. Front desk was rude when I brought the issue up. They suggested that we could leave and find another hotel if the chirping bothered us.

Village Inn in Springfield worked for the basic purpose we needed: a reasonably priced place to…read moresleep, shower, and use as a base while exploring the area. However, there were a few things future guests should be aware of. My wife found the motel online and specifically chose it because the information indicated there was a swimming pool. Springfield was having a very hot summer week, so the pool was actually one of the reasons we selected the property. Unfortunately, when we checked in, the desk clerk told us that they had not had a pool for some time. Somewhere between the motel's online information and the booking site, that information had not been updated. If having a pool is important to your stay, verify it directly with the motel before booking. The property itself has a pleasant, well-maintained central courtyard with grass, landscaping, outdoor tables, umbrellas, and seating. It gives the older motel-style property a surprisingly nice common area. The motel is also located close to the freeway, making it convenient for getting to other destinations around Springfield and Eugene. We had a second-floor room. There is no hiding the fact that this is an older property, but the stairs were wide and spacious enough that carrying our luggage upstairs was not difficult. Our room was clean and had enough open floor space to move around comfortably. It included a king-size bed, desk and chair, television, microwave, mini-refrigerator, and an additional chair. The room was not fancy, but it was functional. The bathroom arrangement was interesting. The vanity and sink are outside the separate toilet and tub/shower area. If you like bright bathroom lighting, you will certainly get it here--the vanity mirror is surrounded by approximately 12 bright globe lights. You may want to prepare your eyes before flipping that switch first thing in the morning. The tub and shower were clean, and the shower had very good water pressure. The biggest problem during our stay was the air conditioning. The room appears to have been designed long before today's hotter summer temperatures became common, and an air-conditioning unit has been added on an open closet shelf. Unfortunately, it struggled with the heat. Turning it to maximum cooling caused it to freeze up, while running it at a lower setting took several hours before the room became what I would describe as "coolish," sometime during the middle of the night. During a hot Springfield summer, that made sleeping comfortably more difficult than it should have been. Overall, Village Inn met the basic requirements of giving us a clean room, a comfortable-sized bed, a good shower, and a convenient location from which to find restaurants and explore the area. The courtyard is a definite positive. However, the inaccurate pool information and an air conditioner that struggled during hot weather kept this from being a better stay for us.

Village Inn isn't the most modern or up scale of places but the rooms are clean and the staff is…read morefriendly. The best part is they don't seem to be participating in the racket of price hikes that most of the Eugene / Springfield hotels and motels do.

Beautiful location. Our dogs loved romping down to the river. Cozy and lovely room. Our host was…read morewonderful and served an amazing breakfast! So much to see in the area. We had an amazing and restful weekend visit.

It's hard to choose with which part of our stay was highest on the list of "impressed". Everything…read morewas outstanding and memorable. I guess, have to start with our host Tom. He communicated directly via text and email before we even arrived and provided a lot of valuable advice and suggestions to plan our trip to Eugene and the surrounding area. When we arrived to the B&B it was like coming to a second home with a welcoming relative. Every detail and comfort was considered and present in advance. The estate is massive and yet homey simultaneously. Tom was a tremendous host throughtout our 3 day stay and cooked and served a delicious and fresh breakfast daily. Also charged our Tesla at no cost, told interesting stories about his home and the region, and recommended places to visit. He truly went above and beyond to make our stay a 5-star+++ experience. If all that was not enough, Tom picked berries with our 5-year old in his orchard, gave her cooking lessons, and kept her entertained while we rested. Can't recommend McKenzie Orchard Inn enough and can't thank Tom enough for his warmth and hospitality.

Always love having the chance to stay here when I'm in town. The rooms are exceptionally clean,…read morehousekeeping does a fantastic job every time. Kate at the front desk checked me in and she remembered my name and I appreciated her hospitality and welcome. I don't always get to do the breakfast but this visit I was so happy to enjoy an incredible spread of scrambled eggs, sausage, bacon, toast, English muffin, breakfast danish, you can make your own waffles, and there is oatmeal with almonds and cranberries and brown sugar. Orange juice and coffee are standard and they have a breakfast kombucha if you want something a little healthier and probiotic. They also have a happy hour with regional wine, bubbles, and local beer for really reasonable prices if you just need a refresher after getting back to the hotel. The location is unbeatable with just a couple of blocks to excellent places to eat downtown like The Davis, and the Eugene Public Library nearby.

This is a wonderful find. We stayed one night and enjoyed a retro chic, comfortable room. It was…read morean easy walk to a variety of restaurants (Osteria DOP is very good) and bars. We felt safe walking our dog around the area in the evening or early morning. The breakfast was hot and delicious. On our two week driving trip, that breakfast was probably the best of all our stays. We met the owner and she was kind and helpful. Next time in Eugene we are staying here

The check-in was quick and friendly. The rooms were clean, the bathroom felt spacious, and the…read moreshower had solid water pressure. The bed was comfortable for a good night's sleep and I love the black out shades along small work station I loved the complimentary breakfast--eggs, sausage, pancakes, and oatmeal. The vibe in the hotel was relaxed, and I ended up extending my stay by two days. I'll definitely be back. Great value for what you get.

About 10 years ago, we used to live in Eugene. My wife has family that lives in the area and we…read morecome to visit on a regular basis. Usually, we stay with family. This time we decided to stay in a local hotel. We typically try to stay with the Hilton brand and chose to stay in this Tru location which is convenient to both Interstate 5 and stops in Eugene or Springfield. It is also convenient for those in town for campus related events at the U of O. We booked our stay online and as usual, checked in via the Hilton app. When we arrived, we decided to get keys from the front desk, primarily because our past experiences with using the digital keys to unlock doors has been a miss roughly 10 to 20% of the time. The entry, lobby and outside appears to be well taken care of. We stayed here for a total of five nights. Our experience was quiet, clean and comfortable, everything we look for in a hotel.

The staff was very very pleasant- and kindly kept a package for me without incident. A well-lit…read moreparking lot, a nice lobby to sit and finish reports in... comfy bed, good shower, hmmm... housekeeping came every day and replenished towels and makeup remover, took out the trash... new washer and dryer on the second floor... I ain't got nuttin' to complain about kids!

Third time to stay here in about six weeks ... always a nice stay. Bright rooms, spacious,…read morecomfortable beds. It will be our Eugene/Springfield go-to long term.

I happily paid $500 a night in June for my daughter's graduation. For that amount (which I had no…read moreproblem paying because every hotel was in demand at this time of year), I would have expected beds without springs pushing into our backs (not just 1, but both), housekeeping, clean towels, and the shower amenities to be filled. I stayed for 3 nights, and my room was never cleaned. We called housekeeping every day, and there was no answer. I was told the room was cleaned every other day, which means on Tuesday the room should have been cleaned. I will admit that on Monday we were out for breakfast and then back to get ready for the graduation, so the do-not-disturb sign was on the door. However, the next morning we called housekeeping for service, and again, no answer. We left for the day, and nothing. If the room is only cleaned every other day, that would be the day it was due to be cleaned. I had to go to the front desk and beg for clean towels. This is unacceptable. I contacted Marriott, and the hotel has deposited 25,000 Bonvoy points into my account (as stated in the hotel manager's email), which is equivalent to a half-night stay at a Marriott property. Unacceptable. I asked for a refund for a portion of my trip, but they refused. For $500 a night, this is what I got. I would hate to see what you get at their regular rates.

This Courtyard delivers what you expect from this chain…read more Check-in was a breeze and the room was clean and quiet. There was plenty of free parking all around the hotel. Freeway access was close by. The University of Oregon is probably a 10 minute drive from here. There are also a number of restaurants within walking distance. There's also dining (and Starbucks) available onsite. I would have no problem staying here again. It's a good Courtyard. The staff was very friendly, too.

Nice, clean rooms well spaced, and all your basic necessities. Staff was kind Hotel Shuttle was on…read moretime, conveniently located around places to eat.

Let's start with the positives…read more Booked a double queen. It was clean. Decent rate. And it's right next to Oregon State police for those who feel it would add to your safe feeling. Shout out Jose- Manager training a new lady. Amazing guy. Front of hotel looks much better than the rest of it Who ever works the night shift 10/28 front desk.. probably shouldn't be in hospitality. I went down... spoke to him, he looks at me and straight ignored me. I was going to go down and get my welcome gift that you usually get when checking in but it was such a turn off.. I just left. The AC in the room reeeks of mold. I hate this with hotels because Mold actually can get you sick. ( should know this). Plus I had my baby with me. They lied to me earlier today about being sold out for tonight. Funny thing is, I worked with Hilton. I know systems are slow to update but the room I did request is still up tonight . It's 11:32pm. ( yes Guest can still check in) however it's somewhat unlikely being that we are out of tourist season in this area. Also room had no body wash. Not a hard fix but just had conditioner and a bottle of shampoo sitting on side of tub. Either way to end this review: 1. Rooms were decently clean. That's what Matters the most. 2. Last night staff I get it. Don't be fake but do realize... attitude within hospitality matters here in America lol. 3. I'm not a slow cookie. I don't like being lied to Hilton. :/. ---- I didn't take pictures this time but photos looked decently accurate. 3 stars is what I would give it. Would I stay again.. probably.

I have stayed at this Best Western Plus multiple times; however, over the past few months, I have…read moreexperienced several issues and been disappointed with the service. Unfortunately, my experience this evening was particularly unsatisfactory. I extended my stay by an additional day and went out this morning at 8:00 AM. I left a sign on the door requesting housekeeping services, such as fresh towels, bed making, and trash removal. I returned intermittently throughout the day from visiting a family member at the hospital, but these requests had not been fulfilled. At approximately 5:30 PM, I returned to my room expecting the services to be completed, but they had not been. I contacted the front desk, where I was informed that the housekeeping staff had finished for the day. I also inquired about the signs I had left, which were printed in English--however, I was told that the house keeping is only Spanish. As I understand, staff members should be trained to recognize and understand these signs regardless of language, to ensure guest requests are properly handled. When I discussed this with the front desk, they mentioned that the only assistance they could provide was towels, which would require me to leave the room and obtain them myself, as no housekeeping was available. I then carefully placed the trash in the designated cleaning areas which was still open and decided to depart for the evening. The front desk stated they could provide me with an email address for customer service to file a formal complaint and mentioned that they could inform a supervisor, but there was no guarantee of resolution. I intend to submit a formal complaint regarding the language barrier and the lack of understanding of housekeeping signage. I believe it is important that staff are properly trained so they can address guest requests effectively. Additionally, Saturday morning was also frustrating. The breakfast service did not open until shortly after the scheduled time, and the attendant managing the breakfast buffet was quite unpleasant, displaying aggressive behavior such as pushing chairs as if she was truly pussed off and without regard for the setup. The breakfast offerings were incomplete at the opening, with no bread, carbs, or pancake batter available, which was disappointing. On a positive note, I appreciated that the laundry facilities included at least one washer and dryer, which were affordable and in good working condition. The availability of laundry detergent at the front desk was also convenient. However, the coffee machines--offering mochas, espressos, and lattes--have been broken since our arrival, possibly even before, and it does not appear there are plans to repair them before the weekend. Overall, I am disappointed with this renovated property. It does not seem to meet the standards expected of a Best Western Plus hotel. As a member at the Diamond or Gold level, I believe all guests should receive consistent and quality service, and I am concerned that this has not been the case during my stay.

This has to be my favorite Best Western in the area. The staff is very friendly, the rooms are…read morespacious,clean and comfy . It is in a great location. Amenities are good here .

On April 10, our company (5 of us) stopped here in Eugene during a road trip to the Wooden Shoe…read moreTulip Farm and picked this Hyatt expecting the usual reliable quality. Check-in was smooth, and the staff member who greeted us was genuinely pleasant and cool, giving us some extra water and few green bags of goodies (returned the next day), promising to wave the parking fee. That's where the positives ended. After a long drive, we dropped our bags in da rooms and went out for a dinner without inspecting our rooms a bit closely. When we returned later that night and checked the beds with a UV light, we were shocked to find stains on both beds. It was darn disturbing (photos attached)! We went down to the front desk to report it. The night staff told us there was no one available to change the linens and no other rooms available to change at full occupancy. Instead, we were handed a set of sheets and sent back to deal with it ourselves. After 10 PM, exhausted, we had no real choice but to accept it. In the morning, we raised the issue again with the new front desk rep. The replacement sheets were not much better, and despite our complaint, the response was limited to verbal apologies only. We were still charged full price for the night, plus a $20 parking fee for overfilled parking lot that's essentially had open access from the street. This is not the level of cleanliness or service expected from a Hyatt. Do your due diligence and do not assume standards are being met. Check your room carefully before settling in. Breakfast on the other hand was great! Variety of eggs, milks and healthy choices beat other Hyatt locations we stated at the next day in Portland. Loved it, and that what basically got the stars.

Overall, good experience. Great location near a mall and Trader Joe's. Convenient (though not…read morefree) parking. Friendly staff. The breakfast was good and they had vegetarian sausage and bacon which I have never seen in a complimentary hotel breakfast! Only complaint is that when I didn't want my room cleaned, they put a weird note on my door and came in anyway. The gal at the front desk had bi idea what I was talking about and wasn't aware of the policy to enter even when the guest does not want anyone to enter.