Outrageous. Flew into North Bend. Plane didn't land due to " fog" ( the weather was typical for the area.) Routed to Eugene then told they would take us back to North Bend with the qualifier that " if we can't land we will take you to San Francisco." WTH? I got off the plane in Eugene but my luggage didn't. The agent in Eugene was surly, bad tempered, rude, disrespectful and dismissive. Didn't care at all. Awful organization terrible customer service. read more

Can you say crazy how long people have to wait when your flight is delayed. Well I couldn't believe and haven't experienced it but thank you for letting me have such a long delay United. Booked a connecting flight from Eugene, Oregon to Sam Fran and back to LA. Found out while at the gate that our flight had been cancelled and that we have to now go at a later time. Literally was suppose to get back in At 6:40 PM instead literally got back at 1:00 AM. Overall it wasn't a fun experience and it just seemed so sad to be stuck there and not being able to do anything. I understand that sometimes flights can be delayed if canceled but I wish the employees seemed more caring about the situation. Next time though I will be flying direct instead of taking a connecting flight. read more

United Airlines - Airplane finally got there. - Airlines Near Me - Eugene, Oregon

Regarding Flight 2077 Eugene Oregon to San Francisco Departing at 2pm August 20,2024 Flight Confirmation #EHLH3Y I am writing to describe the incredible inconvenience caused by the actions of United Airlines employees at the Eugene Oregon airport on August 20, 2024. My flight was to leave at about 2pm. I went through TSA about 1:55 and heard my name being paged, but did not know why. I tried to ask people, no one knew why. I ran to the gate but there was no representative present. I searched for a complimentary phone to answer the page, no one answered. I searched for an airline employee without success, returned to the gate again, but no one present. At last, after searching further, I returned to the gate for the third time, now there were three employees standing there, telling me I had missed the flight. I was incredulous and told them I had been searching for them. They insisted they had been there. There was NO EMPLOYEE present at all, until it was too late. A snide young man was extremely confrontational and rude to me. His colleague feebly offered to book me on a flight the next day! I could not deal with these irritating people who were not willing to treat me with anything but derision so I left. I rented a car. The only car available was an electric car. Never drove one before. After figuring it out, I realized the rental agency had given me a car with only 90 miles charge on it. Quickly I had to figure out where to get a charge. As a result, my searches for charging stations often resulted in not finding one that worked after three or four unworkable ones, either not working or wrong kind. When I found one that worked it took a minimum of 45 minutes to get it up to 180 miles range. As a result of this, I did not get back to the San Francisco Airport until 10 am the next day. I did not eat or sleep. My car at the airport was now a day overdue and cost another $38. I am outraged at this treatment and can find no way to file a complaint with United Airlines. I feel it would be appropriate for them at least to repay me for all the inconvenience and costs their employees absence caused me. I am seventy six years old and only glad I survived which while driving the stupid electric car all night long, through the mountains of northern California, I sometimes wondered. I used to think better of United Airlines. I request full compensation for my incredible ordeal, refunded ticket cost, plus all other expenses that resulted from the inaction of their employees. One of my sons is the editor of Conde Nast Traveler Magazine. I'll share my story with him too. Peter Ashlock August 23, 2024 read more

I am profoundly hard of hearing and now all communication needs to be in writing since I cannot lip-read through a mask. I can speak very well, so the writing only has to be one-way. Even if you hear perfectly, you need to hear this story. This review is for the airport at San Francisco, California. (flight originated in Eugene, Oregon) October 21, 2020 12:25pm flight Gate F16 Flight Number 1578, bound for IAH The gate agent had to write longer than she wanted to. This was not my fault. I do not enjoy this tedious method of interaction either. She leaned around me and loudly apologized to the other passengers in line behind me for "the inconvenience." Hold on! I heard that. I can hear some things and not others, depending upon a whole battalion of circumstances. She then pointed to a chair presumably for me to "sit" (I'm not a dog). Sit? Please let me know why? I need to know what is happening, please. I am a human being. I am worthy of being treated with dignity and respect. I am no better and no worse than the next human, but I am a human. She treated me as less than human. I said no harsh words to her in response. I know her job is stressful. I was stunned, humiliated, and exhausted. Shame on her. Just shame. Imagine how this felt. I stood there and took it with all the dignity that I could muster. read more

We had booked out flights online, watching Google for the best pricing available. Over the course of a couple months the price fluctuated a couple hundred dollars per ticket. Needing 4 tickets, that made a huge difference! We had selected the basic economy flight, but that comes with a carry on only and your seats were selected for you. For a nominal upgrade we were able to each have 2 carry on items as well as select our own seats, so we were able to sit with one another. Our flight times were spot on and we didn't encounter any delays at any point during our trip. In fact, they joked as we landed better then 30 min early to please remember that for the next time they ran late. We had short lay over in Denver going and returning. Both times our gate was relatively close to where we landed giving us enough time to grab a bite to eat between flights. Staff were friendly on the planes and did everything they could to keep passengers comfortable. They were really easy going offering the entire soda instead of pouring just a little of each can into a cup. They were also generous with the snacks. The pilots communicated well and let us know about weather as well as sites we were flying over. In all we were very pleased with this flight experience. Two of the people in our party had never flown before, so this was a great first experience to get them off on the right foot. I've only flown United one other time and that experience was just as good as this time around. I wouldn't hesitate to fly with United in the future. read more

I would give zero if I could. Worst ever. Informed I had to call the number to rebook the flight, which I did, and when I returned, they didn't honor it. I would advise staying far away from this hick airline. read more

Never using United again, cancelled our flight because they didnt sell it completely and used the "plane is being serviced excuse". These planes have scheduled service and maintenance. They wont refund me either so i can fly with someone else. read more

Watch out whenever you book a flight on United Airlines using a third party discount company like Cheapoair. What is not apparent when you book the flight is that you will be charged for any carryon bag other than your personal item. United will not issue you a boarding pass until you pay an additional $35 or more for the small carryon bag. There were more than 8 of us at the United counter who were not aware that no carryon (other than the one personal item) was allowed without the additional charge. It made the Cheapair 'discount' flight more costly than having booked directly through United. It sure felt like a scam. read more

Lori at the ticket counter is a disappointment to society. I gave her so much grace and compassion as she looked like she was very busy, but all I got in return was rude comments and hateful speech towards me. Eye rolls were a big theme in our exchange, as she seemed bothered that I was even at the counter. I am so upset by her demeanor and professionalism ( or lack there of). I even saw her yell at and demean an employee who was just asking a question. They way she treats employees is astounding and I am sorry to anyone that has to work under her. read more

I took an early morning flight from Philadelphia to Denver then onto Eugene OR. One flight attendant had his mask below his nose and no one enforced the mask rule while on packed flights Passengers were advised about the mask rule but since no one was enforcing the rules some passengers did not care On the Denver to Eugene flight an exit row was empty so when a passenger asked if he could move to that row the flight attendant said no sine he did not pay the additional up charge Unacceptable read more

Don't recommend this airline. All their employees are disempowered. Can't help with anything. They can't even take your credit card or help you upgrade your flight. They don't know how to sign in on the app. They say things like "we just contract out with united" - when I'm worried there is no food on the flight the attendant says "don't they have food where you live?" Jerk of epic proportions. I bought a first class ticket through a third party that they refused to honor. They didn't care. They acted like I was hustling them. And they don't have to care. Because there is zero accountability. The unmasked flight attendant coughs on me. Who cares? They charge me $879 for a one way economy cross country flight. When I point out there is a problem, they don't care. Again they don't have to. Pro tip they won't serve you food and drinks unless you go to their apps and sign in and then give them your credit card info. Why can't the attendant just take my card? Hint it's because unites know there would be thievery. This airline is completely set up for the convenience of them and customer service be dammed. Do not expect to ever talk to a real person if you actually have a problem. Just read all the reviews. So many complaints about the Eugene Denver flights. Couldn't agree more. These people don't care and they don't have to. The attendant was a snarky ahiole. At one point I needed help and she was like. I'm the only person helping in this flight ni have other things to do. Omg. One attendant for like 60 People. Is that even legal? read more

This airline doesn't have accommodations for the disabled or the elderly nor do they care.If you get delayed overnight they give you a paper thin blanket and a bottle with toothpaste etc.and tell you to go find you a comfortable spot, on the filthy floor! Told us the delay was due to weather, so no motel, others said they were on strike. Motel close to the airport jumped up to $430.00 a night. read more

I will never fly United again. Their behavior has been repeatedly abhorrent, particularly to minority and marginalized clients. After all the passengers had boarded on a recent flight from Denver to Eugene, I did what I have done on many other flights and moved to an open seat in an exit row. I found on previous flights that not only is this accepted, but cabin crews would prefer to have someone serve in the aisle, should anything happen to go wrong. I was not aware that on United Airlines, you charge extra for these seats--I was told $150 by the flight attendant. However, while this could have been an opportunity to have been respectfully informed about your policies, your flight attendant, a blonde woman, aggressively approached me and proceeded to use humiliating, degrading language, very publicly. When asked what I had done wrong, she continued her behavior, not even showing a modicum of respect I would imagine you wish your customers to feel. After abrasively yelling at me, she stood up and continued rolling her eyes and gesturing at me, using the aisle as platform upon which to publicly shame me in front of the other passengers. When I pulled out my phone to document this event for my own reference, she stormed over aggressively and asked me to delete the photo--which I did immediately. She proceeded to yell at me to go into my recently deleted photos, a folder I was never even aware of, and when I told her I didn't know what that was, she went to find the flight manager. The flight manager was kind enough, and I explained simply that I didn't know we weren't allowed to take photos, and that I did not know how to access my "recently deleted" album. He showed me, but he was also complicit in making a public and humiliating display out of the entire incident, even threatening to de-board me, simply because I did not know how to access my "recently deleted" photo album. As a result of this over-the-top treatment on the plane, two men at the baggage claim took my photo in an attempt to teach me a lesson, indicating to me very clearly that your employees' intention was to make to put me in a vulnerable position. Nothing could be more unprofessional than this. This was a situation that could have been easily remedied, had your employees decided to approach the misunderstandings with a minimum of professionalism and respect for your customer. After this incident, I cannot in good conscience ever fly with your airline or recommend you to anyone I know. I also question the ethics and legality of monetizing a space reserved for emergency assistance. It saddens me that a business such as yours could let employees treat a paying customer, a fellow human being, in such a dehumanizing way. I had hoped that you would hold your business practices to a higher standard. read more

Do not take United from Eugene to Southern California via SFO. They are habitually held up by SFO holds, resulting in massive delays or missing connecting flights. I've been burned twice this year out of three trips (2018). Better to use Alaska via PDX or even Delta via SLC. Do NOT take late flights unless you want you or your kid overnighting at airport. read more

Awful customer service at the Eugene Airport! I have a flight going to LAX at 12:07 PM flight UA5959. My brother's flight UA5736 going to LAX is at 6:21 AM. Yesterday I called UA's 800 number to see if I can switch my flight tot he earlier flight so my brother and I can fly together and get home at the same time. The agent on the phone said unfortunately because I booked my flight through a 3rd party, I would have to go to the airport in the morning and request to fly standby for the 6:21 AM flight and pay a $75.00 fee. Not a big deal, as I should have booked my flight with my brother originally. So this morning, we get to Eugene airport at 5:00 AM and I stay my process of requesting to fly standby. I get to the ticketing agent/baggage check-in and make my request while explaining what I am trying to do. The lady (only one in UA uniform) does not check her computer and instead looks at a lady that is NOT in a UA uniform but in a pink and grey plaid shirt and asks is this morning's flight already full. (Later I find out this lady is a supervisor). Surprisingly this lady does not need to check a computer either and says no the flight is full. Okay, whatever. I can concede defeat but decide to go ahead and go through TSA screening and go with my brother and grab some breakfast at the quick restaurant here. After my brother boards the flight (last one to go through the gate) I walk up to the gate agent and request to pay the $75.00 fee to fly if there are any open seats. She says her computer is not working but to go over to UA's supervisor (pink and gray plaid shirt lady) at the other gate and request it because they might have a few seats. I walk over to request on the flight, but instead she keeps typing and ignores me. Finally she acknowledges me as she has someone radio that they need the supervisor to speak to someone that missed their flight. I am guessing she assumed it was me and I asked her to allow me to pay the fee to transfer my afternoon flight to the AM flight. I also told her that I know there are 4 open seats on the flight as my brother was the last to board. She looks at me (by the way, we are in front of a large group of people) and says (kind of loudly) that it is too late to get in the flight and I should have done it downstairs at check-in. I politely replied in the same loud voice she used, well I did attempt to do this, but your agent did not use her computer to see if there were open seats and asked you about it in which you did not use a computer and stated that the flight was full. She stood there with her mouth open as she just got called out on her crap. And then I told her that it was not nice of her to do that and how it was not nice to do that to someone. I will most likely not fly United Airlines in the future because of it. If she would have been politer and apologized for not checking the computer this morning, perhaps I wouldn't be writing a negative review. Thanks for nothing UA and for showing me that your customer service is the equivalent of Spirit Airlines!!!!! read more

0 Stars. Aggressively rude flight attendant to other passenger on segment from Eugene to SFO. I was shocked, Ericka R., hopefully HR gets to hear about you. You should not be working with the public. SFO to Cancun segment was fine. On way home got to the airport well over 2 hours prior to flight, however, had to wait over 75 minutes in line just to check luggage due to inadequate staffing at United counter. Other people who had earlier flights were being pulled out and brought to the front of only one line, and the people in that line were yelling at the staff and almost rioted, rightfully so. Only 3 lines were open but had 8 or more lines feeding down to them adding to the near breakdown of civilization. Had to run to get through customs and security, just barely made our flight. Got back to Eugene, only 3 of 5 checked bags made it, one was literally shredded, tearing the ballistic nylon, tearing through a zipper, and through the plastic base exposing the contents and ripping one shirt inside. Took over an hour with 2 counter staff to try to get a damaged bag incident processed. I am usually pretty patient and give these people more than the benefit of the doubt since they often deal with difficult people, but these two asked the same questions repeatedly (what did the bag look like, what color was it, etc.) and continued to make errors. Finally made it home and was awakened at 12:39 am with delivery of the 2 remaining bags. Have flown Alaska mostly over the past 3 years and have been generally pleased with the customer service, can't comment on lost luggage since almost never check bags. Since this trip was going to Mexico we used United and needed to check some bags. Wow, avoid at all cost or prepare for the worst. read more

Don't buy an economy ticket from United. Your checked luggage is 30.00 a bag and your carryon is 25.00. If you do the math: flying with a carryon is more expensive to LAX on United than Alaska. AND if you don't pay to check a bag, you can't use the app, check in online, get a boarding pass and seat assignment ahead of time. So you could be bumped if the flight is oversold. Even not addressing flying thru SFO which can be a nightmare, United is to be avoided. If there are any alternatives, use them. read more

Horrible service. Flight delays. Waste of time and money. We have had several friends who have also had terrible service. Never again

I would give zero stars if I could. These people have been horrible to deal with. The only reason I had to deal with them is that I got switched to them so that I could get home from SFO. Worst mistake ever. They have now lost four pieces of our luggage and couldn't figure out where it is so here I am on the phone to customer service who wants to keep transferring me. These people are not helpful at all and I highly recommend taking a different airline. HORRIBLE SERVICE read more

New baggage policy sucks! Just a way for the airline to suck more money out of your wallet. Smashed the shit out of one of our checked bags. Scattered our party of four all over the plane because you must shell out extra to select seating. United has degenerated from a pretty decent airline in the past to one that you should avoid today. read more

My friend came to visit me for a few days. Tonight he went to board United Airlines in Eugene, Oregon and was completely lied to by the United Agent. He was told that the winds were too high in San Francisco and that he could not leave until tomorrow at 7:20pm as he is traveling from Eugene to San Luis Obispo, Ca. SF is the change over. This is 24 hours past his scheduled flight. In the mean time his car is being ticketed and he is being charged extra for United Air Lines mistake. United Air Lines really did not care and offered no solutions or compensation etc...The bottom line is they do not care about their customers. This customer service was atrocious. They did not offer him anything at all. I am glad I was there to witness this unbelievable event. I personally will think twice about ever flying with United. Another classic case of United making mistakes and not caring about their customers. I care about my friend, so he is staying another day with me, but what about the others that do not have that support or know anyone in the area. Definitely think twice about using United Air Lines. read more

The short of my review is that basic economy is not worthy the time you have to devote to checking in personally. I read through the restrictions placed on basic economy: no full size carry on, only a personal item, cannot chose your seat, have to board last group. This was OK since I travel light and it was only a two night stay. When I went to check on online I found out that I could not because I was not checking a bag for an extra $25 fee each way! The whole point was that I agreed to take a smaller carry on to save money. So both ways I have to line up to check in and have an employee check that my carry on was small enough to fit under my seat. This means that you have to guess how time you need to allow to line up at United. In a big airport like Denver it was pretty slow to get up to see a check in clerk. Then you still have to get through security. Of course you get a middle seat in the back of the plane, that was expected but not the time suck of not being able to check on online. It would be so easy to just have gate agents check your small carry on. You have the basic economy stamp across your boarding pass. read more

I would never do business with United at Eugene Airport. It says on yelp that they are united express/ SkyWest Airlines but in reality the smaller planes are skywest the bigger planes are United but the people that work at the ticket counter, the gate and outside on the ground work for a company called Delta global service. You can see that on their ID badges. A lot of these people can be a total jerk, especially one that runs around with the polo shirt that says manager. I overheard him talking one day about an employee that they recently fired. I wonder if that's the kind of customer service that United really wants to have representing them. I know United has a bad name right now but to talk about former staff in public is uncalled for. This manager person goes around swearing at his staff and I saw him once at one of the females on the backside. I really hope that employee file sexual-harassment charges against him. I believe that these same people for Delta global service also man is the Delta ticket counter since I see them intermingling quite a bit. I guess I won't be flying Delta either. read more

I have never had a worse experience with an airline. My flight was canceled from Eugene to San Fransisco. I totally understand weather conditions, and when traveling by air there is always a risk involved. The issue I have is that the airlines never called us to let us know, even though they knew the plane wasn't at the airport the night before. The airlines called other people in our party on another canceled flight, but they didn't inform us of our flight being canceled, so that we could have taken an earlier flight with the rest of our party. After many other delays and red eye flights we had to take, of which I will not bore anyone with the details, the airlines customer service did absolutely nothing to compensate us for the situation. I had to beg for meal vouchers since we weren't planning on eating at the airport for 2 days straight, and they weren't happy to give them to us. It was a horrible experience, and I felt very unappreciated as a customer. I will never be flying United after this situation. Cancellations and delays are understandable, but horrible customer service is something I cannot tolerate. read more

I recently flew on United Express from the Eugene Airport to Denver and on to Austin, Texas. I was pleasantly surprised at the level of service on the ground and in the air. When we checked in for our flight, there were large signs posted at the counter reading: "We are in training, thank you for your patience". However if they hadn't told me, I would have had no idea the agents were in training. They were much more helpful and friendlier then any other airport employees I have ever encountered. Plus the check-in process was quick, even with a fair sized line. When we boarded the flight I was surprised to find that our flight attendant was friendly and had a good sense of humor. Which was welcome considering other mixed experiences I have had on the airline in the past. I was even shocked that she offered us refills on our drinks. On a 2 hour flight! It was much appreciated. Our layover in Denver was ok once we found some decent food and a nice place to sit before our next flight. Next our second flight was adequate, the PA was a little too loud, but that was minor. Also both flights were on time and actually both arrived early, which was a bonus. In all it was a good experience and I would not be opposed to flying United again from Eugene. read more