Flight to take off at 9:30 and still sitting in Airport at Eugene Oregon at 11:50! Now they are announcing maintenance problem. I want to go home! This is so frustrating read more

November 27th flight from Eugene to Los Angeles was an absolute disaster ! This airline company could care less about customer service A 8:45 flight turned into several cancelations Finally departed at 4:30 pm Missed important business meeting in Los Angeles at 2:30 Myself like others called, emailed & talked to their representatives NO RESULTS ! The new rule is - "you get what you pay for" Crappy Service !! Dont bother to call.. My next road trip to Vegas is a visit to their hokey corporate office to address my issue read more

Worst. Flight cancelled. Not a single employee to give you any information for rebooking or help finding accommodations for overnight stay. Of course you can call the 800 Number and wait on hold for 3 hours. Never again read more

I tried numerous times to book on their website directly and I got through most of the process only for the web page to load blank and throw an error. I tried three browsers across two devices. Additionally, any carry on at all literally doubles the price. I tried to call for help and the first number I found went to a dial tone and the second rang and then hung up immediately. The chat service was unavailable so if you have an emergency with your flight there's not even a way to contact them. Ultimately delta out of Portland was cheaper and a much smoother booking experience. Don't even bother with these budget airlines unless you want hours of frustration. read more

I fly allegiant to a sleepy little town called Eugene about 2 times a year, I have clients and family in Oregon- so it works out perfect. cheap and efficient! read more

Allegiant Airlines is an airline company that offers exactly what you pay for. Nothing is in 'fine print' and everything is clearly identified regarding what you are and are not paying for. My review is based on my round trip flight experience from Cincinnati to Fort Lauderdale. If you have ever tried flying anywhere from CVG, you'll know how difficult it is to find cheap, affordable direct flights to anywhere that isn't a hub. Flying to FLL costs me not only an arm, but also half a day. Flying direct with Delta costs another leg and a half. I found out Allegiant was starting to offer flights and was super shocked that a direct flight was cheaper than the connection flights with US Air, and even more shocked that it was available on Friday afternoon with an early afternoon Sunday return. Absolutely perfect. Like most things that seem too good to be true, I looked up the airline and was wary because of claims that there were consistent delays, bad service, and no way of getting on other flights since they only operate one a day. But after my trip, I have to say it was super pleasant. Sure, there's no complimentary drink or cookie, no free carry on, and you can't recline the seats, but I'm not a giant, I can bring my own food, and I can pack light. Plus, a carry on still brings the ticket price to below a bearable level. I have only ridden once, but I was definitely pleased by their promptness, on time departures and arrivals, competency of the pilots, politeness of the flight attendants, and acceptable interior space capacity. read more

Non-existent customer service, old refurbished planes, guaranteed flight delays, crappy seats that don't recline and a freezing cold meat locker cabin definitely don't make up for the cheaper fares. Book your flight on a real airline and save yourself the hassle and headache. PS. I didn't experience any delays on my flight to Eugene, OR from Los Angeles, but wanted to choke someone out for all delays on my way back. WORST AIRLINE EVER! read more

I have flown Allegiant many times and have been only delayed once (using Eugene as home base). The airfares are unbeatable, usually less than $150 roundtrip. This ONLY happens when booking on-line and then unchecking every little secret fee. The website and added fees are bush league but its their way to get a couple $ easily. Plus they go non-stop to my favorite places without having to drive to and from Portland. read more

If I could put half a star, I would. This was my first time using Allegiant. I had a round trip from LAX to EUG. My flight on the way to Eugene was delayed 30 minutes. I was supposed to leave yesterday back to LA from Eugene. The passengers were all boarded until the captain of the flight said there were some problems with "paperwork." We all had to exit the plane. We stayed at the airport from morning to night. Each hour, Allegiant would say, estimated time would be one hour later. At the end of the day, they finally stated, the flight was cancelled and "rescheduled" for the following day. The plane is scheduled to leave this morning, and I'm hoping we leave today. I can now see why this airline is cheaper than the rest, but it's not worth it!! read more

The worst customer service ever. You get a great deal on the price, however, if you need any assistance making a change, even though you pay up the nose, you can forget about it. The internet method would not accept the payment information and it gives a generic error message and says you need to call. Phone is always either a huge wait or all circuits are busy. Mail response is slow 24-48 hours and chat is useless since they can't make changes using this communication method. You get what you pay for. read more

Worst airline there is! There is a reason it's so cheap! Don't EVER check you luggage!!! I'm October I flew from OAK to EUG and my drivers license slipped out of pocket. I didn't even know until Oakland called to tell me they had it. Asked to have it sent to me and the agent said they'd call me the next day. Never heard from them again. Left at least 35 messages as I was in Oregon for a few months without a drivers license. Called the corporate office and any number I could. Never got my ID back or got called back. Of Course I had to get a new one once back in California. Flew last week from OAK to EUG and on my return my bag was opened and my brand new Beat Radio was taken. As most people know this is not a cheap radio. But since they don't answer or respond I have no hope of having it returned or reimbursed. read more

The old saying "you get what you pay for" rings pretty true with this airline. What you get is cheap airline tickets, what you end up paying for could be quite a bit more in fees. The company flies out of smaller airports so its always a bit of a drive. The customer service sucks and for whatever reason, they are unable to employ more than one person at the ticket counters, so check in is a nightmare. As of currently, I have flown two round trip flights, no delays other than the check in being slower than molasses in December. read more

Never ever ever ever fly this horrible airline from the Eugene Oregon area. The 2 older cranky fake blond employees could not be anymore unprofessional and nasty. We arrived at gate with plenty of time to check in with our daughters service animal We waiting 15 minutes for our turn at counter only for the lady to say sorry your too late and closed counter which means we cannot check in and we miss our $345 one way flight. I would avoid ever using this airline at all cost. I'm disgusted and beyond upset read more

If you enjoy being cramped and nickeled and dimed for everything then this is your airline. Want to bring a bag? Thats extra, want to sit with your family and choose your seats? That's also another fee. Want a real boarding ticket? That's another charge. Would you like a seat that doesn't recline and stays in one horrible position for the whole flight? Well, that's free. I'll never fly this crappy airline again. read more

My 9:18 flight back to Phx/Mesa was canceled tonight... Even tho I checked flight status at 7:53 and it stated it was on time! No help at the ticket counter, just unapologetic attitude! Get it together Allegiant! Will not be traveling with you again! read more

Allegiant Air - Airlines Near Me - Eugene, Oregon

Hi! I'm the odd-one-out for this review....but with good reason. I've never had a bad experience with AA. Or, let me clarify....Allegiant Air. We've traveled on this airline twice. We have not encountered a problem one time (thank goodness from the other reviews). The biggest pain in the ass is having the guy who is 5'2" 95lbs. dripping wet...make me stand in the Plexiglas with my hands on the wall while they test my palms for explosive materials. But that's the TSA....not Allegiant. Cant recall one delayed flight, Flight duration and time estimated were always accurate. Every time we book for Vegas we seem to get one way trips that take 2 1/2 hours. It's great.....drive 2 1/2 hours and arrive in Coos Bay....OR.... fly 2 1/2 hours and arrive at LAS. Sweeeeet. The key to getting a good price is booking as far out as possible. The closer you get the more the prices rise. Airline ticket prices fluctuate based on the time of the day too. Weekdays late at night or early in the AM are usually the best times to find the cheapest fair. We are driving down with a few friends in August and taking a one-way back to EUG at $220 for two people. Worth it if you ask me. I'm a fan read more

My 9 year old daughter and I had a terrible experience with an Allegiant Airlines employee today (12/19/15). We were in Eugene Or flying to Oakland Ca scheduled to leave at 3:25pm. The woman at the ticket counter, Leona F., was the meanest person I have ever come into contact with. She berated my daughter and I for not being at the airport two and a half hours before departure time. My child was extremely upset and in tears because Leona was so harsh with her words to us. She repeatedly reminded us that she "didn't have to be helping us" because we arrived less than 60 minutes before departure time. Leona looked at my daughter and told her that she was going to miss this flight which stressed her out unnecessarily. We made it to the gate before the plane even landed. Leona purposefully lied to upset a 9 year old girl and make her think she was missing the flight she needed to be on to spend Christmas with her dad. I am absolutely disgusted with the woman's behavior and believe she needs to be reprimanded for her actions. read more

They are taking forever to board the flight was delayed 4 times and they aren't letting us board

I am not sure how Allegiant stays in business. 3 hour delay again between Mesa and Eugene. It certainly isn't the weather this time, as has been in the past. Seems like everyone else flies 9n time, but Allegiant is constantly late on this route. What gives? read more

One star. Maybe 1.5 stars... but not two. This airline could be great. They offer non-stop flights to Las Vegas (and the Mojave desert!) from locations that typically require two stops --and their prices start off very reasonably. But they quickly nickel and dime you to the point where the flight is no longer inexpensive. For example, Allegiant charges for carry on. What really upsets me is their customer service. I'd spent several days in the desert with a good friend of mine who had his return flight to Eugene, OR canceled by Allegiant. It was postponed until the following day. That's one thing --but they wouldn't even guarantee that flight would actually go and they wouldn't put him on a different airline. Other airlines will take some responsibility for flight delays and cancelations, but apparently not Allegiant. My friend had to his own ticket on a different airline. read more

Yesterday my husband was a customer.  He had the door slammed in his face as hes asking the agent please hold the door to board the plane. He is disabled and on serious medication that needs to be monitered. That why we fly once a month from eugene to oakland.  His reference number is 6mtdwj. He can not afford to miss his flight. He asked arent u suposed to call last call for the flight?  She said too bad u missed it. When he went to the counter downstairs and asked for a supervisor,  he was told there isnt one.  I called your customer service department,  which said his ticket was forfitted, and said gor me to call my husband and have him ask fir a supervisor, she couldn't find one but said she would lv a msg for one to call me.  NO ONE HAS RETURNED MY CALL .My husband walked 5mi to and 5mi. From the airport, sunburned, and looking forward to on comming health issues by detoxing from life threatening medication.  I could only find your email address. Can u help?  We have been good customers flying every month and deserve improved customer service. My husband was also told to go away from the agents desk or he'd be arrested by security. This is too much.  This isnt the first time ive had terrible care from your agents and I am in a wheelchair.  This has to stop. Eugene ticket agents are very rude and dont like us asking for help.  If my husband ends up in the hospital its on your co. Please be aware and if need be my number is 541 268 2711 Stacy savary and dre buetow read more

I've flown with allegiant for 4+ years and never been charged for my carry on bag today they charged me $50 fee to get on the lady was rude when I expressed my concern. I loved this airline never had an issue with them. I will be calling and filing a complaint with the corporate this is ridiculous!!!! read more

One star because it wouldn't let me give no stars. I had a credit of $155.94 that was expiring on 3/26/14. I booked a flight to LAX leaving Thu/Feb 13. I was going to be with my mom in California on the anniversary of my brother's death. I took a vacation day from work to travel on Thu/Feb 13. I ended up sitting at the Eugene airport for 5 hours and then the flight was cancelled. This cost me a vacation day and a car rental that I had prepaid for $85. I tried calling three times on Thu/Feb 13 - two of the times I was on hold for 40 minutes, the 3rd time for 60 minutes and each time, was disconnected before speaking to someone. On/Fri 14, I held for 52 minutes and talked to someone who told me I could move my flight to any dates I chose. I asked to fly out of Eug to LAX on Fri/May 23 and return on Fri/May 30. He booked it, told me I had a $100 credit to use in the future and that my itinerary would be emailed to me. I called a little later to book a trip for my husband to join me. I held for 35 minutes and spoke to a different person. She told me that I had to fly within 14 days of the cancelled flight and that my flight had been changed to leave March 2 and return March 9. I told her that I couldn't do those dates. She told me that I had to use the voucher before it expired on 3/26/14. I explained that I TRIED to use the voucher and couldn't fly in March and that I needed to give my employer notice before taking time off and that's why I choose May. I was advised that there was nothing to be done for me and that I'd have to write to customer care. I wrote to customer care who wrote back and said - it looks like someone helped you on the phone. I wrote again on Wed/Feb 19 and again on Mon/Feb 24. Their website promises an answer within 24-48 hours. I haven't heard anything. Today, I posted on their Facebook page and they deleted my post and blocked me from posting there again. BOOK AT YOUR OWN RISK. read more

Flew Allegiant from Las Vegas to Eugene (flight 564) and paid $35 for my baggage to fly with me. Ended up, they lost my bag and have no track of it even with my baggage tag number. They said, "we'll call you when we find it", and gave me a number to call for lost and found...like it's my problem now! I called them back and they said, "don't call us, we'll call you"! Still no time frame, still no refund, still no bag, still mediocre customer service....what's a girl to do?! #allegientairhotair @allegient read more

I always feel like I'm getting cheated by this airline: delays that make me lose precious time with family and friends who are visiting. Oh, and forget using them to travel for business. No way to know whether you'll get there in time for that important meeting. Hidden fees make it NOT REALLY A BETTER DEAL than any other airlines. Rickety planes. Horrible communication/courtesy (if they know a flight will be canceled hours in advance, why not let me know BEFORE HAND and save me the trouble of schlepping all my stuff through traffic to the airport before you tell me?) Bottom line, I just don't trust them to get me or any of my loved ones safely and sanely from point a to point b. An extra $50 will get you where you need to go at the right time and in a courteous manner on another airline. read more

Not even worthy of one star. This is THE WORST AIRLINE EVER!!! Absolutely no frills, you pay for EVERYTHING and no incentives as in mileage rewards. Don't waste your time (because I've never flown them and actually left on time) or money. Additionally, their customer service is horrible and if you do happen to get thru to their number, you'll wait at least 15 minutes to speak to some ignorant person who's clueless. Send an email and the response time is 4-6 weeks. Are they serious??? How does a business who is this horrible stay in business for more than 6 months? If there's a choice, just say no to Allegiant. #allegiantairlinessuck read more

This airline is like the flakiest drug dealer you've ever met. They might show, they might not. The first time we flew with 'em they were about 1 & 1/2 hrs. late departing from Eugene due to broken seats; sounded pretty lame. This last time we were about 3 1/2 hrs. late departing due to mechanical problems. How comforting. Allegiant is known by airport employees to have CONSTANT problems. I discovered this during the lengthy delay we just experienced. I see another review I'd LOVE to quote: "What a F@cking NIGHTMARE!" NEVER AGAIN! read more

It is too bad you can't give a minus on this airline. The problem I have experienced is from eugene Oregon. Not sure about other locations but this airline delays flights then has people waiting only to cancel and the staff is no where to be seen and just can't get it together. Yes it is cheap but the real problem is it is the only direct flight from eugene. I prayer for a new airline to come in and I would never use allegiant again. Maybe they would care then. I travel to Las Vegas and have seen horror stories with this airline. I live 2 hours out so someone has to pick me up and has a nightmare too. I wish allegiant would get better and (better) southwest would return to eugene! They never compensate for the hardship. Hey allegiant we only fly you because we have to! read more

Allegiant Airlines is pathetic. I attempted to check in 24 hours before my flight, and if for some reason wasn't letting me print my boarding pass. And despite checking in my status kept saying "not checked in". It turns out that after 9:00 it let me check in, when it also announced that my 4pm flight was now at 9. Why couldn't they have atleast let me know earlier, when it seems they knew it was no longer going to be 4 when the website wouldn't let us check in. And because the time change they waited last minute to announce, I had to schedule a different flight with Alaska airlines for three times the price. Meanwhile, I am at the airport, and THE TWO ALLEGIANT STAFF MEMBERS AT THE AIRPORT COUNTER REFUSE TO CANCEL MY FLIGHT AND SAID TO DO IT ONLINE, or call. when I log in online to "edit trip" it doesn't allow me to cancel. The website has no phone number listed anywhere, so how are you supposed even call them. They are pathetic, and are a scheme. Do not fly with them, and do not buy their insurance as they will try to not recognize it in the case of you actually needed to get reimbursed for canceling a flight... It is at the point where I am simply going to call my credit card company and report allegiant airlines as fraud or a crime. This flight is from Eugene Oregon to Oakland California. I NOTICED THE REVIEW BEFORE MINE MENTIONED THE EUGENE AIRPORT TOO read more

Horrible! It may be cheap but they have no clue what they are doing. Will NEVER use them again

How much is saving money worth sitting in the airport for 9 hours and being told to go home? For me i'd rather pay the extra $150-200 on a ticket. read more

Allegiant Air - Pilot yelling at mechanic. Before 2 more hours of delays. Still waitinf - Airlines Near Me - Eugene, Oregon

So I've flown this airline for 3 roundtrip flights from LA to Eugene. I guess I was super thrilled to fly them because I have family in Corvallis and the 35 minute drive sure beats the 1.5 hour drive after you've been on a flight with a kid. I also love the insanely cheap fares. However, I am a little concerned with the planes themselves. They're old MDs and my bathroom flush button was also kind of broken. As far as delays, I only had one bad experience, well, make it two. Once, on this last Monday, the plane broke somewhere and they had to fly a part in from another airport and that delayed that plane for the day by three hours so instead of getting in at 10 pm I got in at 2 am. The more I fly it, and the more disposable income I have, the less I want to fly it because they only have two flights a week. read more

They cancelled my flight and had no other flights out that day. I did receive a text message, phone call and email with the new flight information. it would have been nice if the initial communication had the flight reschedule information listed instead of "cancelled" $100 voucher was given to me however, this is not sitting well with my place of employment. Suggestion, partner with another airline for back up same day flights when you have cancellation... read more

Over 7 hour delay on a 2 hour flight 2 vegas. Bad communication. Vauge info thats not clear to let you know whats going on. Told us three different storys of what was wrong with plane : fan, oil, "external issue"...tried making it up to us with a soda, pizza and 25$....bare bones pricing then all upgrades cost: having seats next to the person you came and carry on's all cost. Not worth it if you need 2 make sure you get some place. read more

OMG, this is among the worst US airlines flying and that's saying a lot. The extra fees added hundreds to the price of my ticket: Airfare $274.23 Fed Excise Tax $20.57 Segment Fees $8.00 PFC $9.00 Sept 11 Security Fee $11.20 Carry-on Bag $30.00 Seat Selection Fee $30.00 Priority Boarding $10.00 Carrier Usage Charge $26.00 Total: $419 Moreover, the planes are always delayed, always dirty as they do not service them between flights (they ask departing passengers to help out and clean up), the seats are crammed so tight they make United Air seats look spacious, the counter personnel are callous, and the stewards and stewardesses seem grossly unqualified. This is the airline with a pilot who recently lost his cool and in a panic unnecessarily evacuated the plane. You have to wonder how a scam job like this lot got through FAA approval. read more

fares are super cheap - but you gotta be real careful about all the "fees" ie: seating, boarding, baggage, refreshments. I would never ever fly allegiant if I absolutely had to be there at a certain time - but if you've got flexibility the cheap fares are worth it. read more

Just had a bad experience with Allegiant. I was 3.5 hours delayed on my way to Oakland from Eugene. Then on the way back, I was 1.5 hours delayed with no communication. Although my bag fit in there extra smaller metal bar frame, I was charged $35 for in on my return flight, but not on my flight there. What's more frustrating is that it would have fit in the overhead bin above me on either of the 2 sides around me, because they were all empty. Additionally, the reason why we were delayed the second time, was because the baggage people, forgot to load our bags:( Boo. Good price, horrible service as you would expect. Just don't fly with them around the holidays. read more

This airline is kind of a joke. I guess you get what you pay for. Discount prices get you discounted service and customer service agents who act very disingenuous when we are facing an issue. I've a few bad experiences when flying the Eugene to Oakland flight. expect delays. Expect to get rude, overworked and probably underpaid staff. I would rather take a 24 hour train ride than fly with this company again. Don't waste you time money or energy cause you are bound to be frustrated! read more

We flew Allegiant Air for the first time, on a new looking MD 380. Nice plane, but more spartan than full price carriers. No Screens...no music, no first class, no reclining seats. The upholstery doesn't cover the backs of the seats, so you sit looking at a gray plastic seat back in front of you. Nothing is free, buy your ticket, then pay for seats, overhead bags, checked bags, a can of soda, or bottle of water is $2. Booze were $7 (as I recall). All that's okay with me...all flights are direct, the plane flew, it landed, it was on time, it was cheap. read more

Both of my flights were delayed, the staff would not help with any information regarding the flight being late.