I took a trip to Italy last year on Delta for about $7,000. On the way back I developed a blood clot in my leg which required immediate medical attention, putting me in the hospital for four days. As a result of this emergency I was unable to fly the second leg of my journey back home from Atlanta to Honolulu. When I was medically cleared for travel, Delta told me I needed to pay an extra $1,500 just to get back home! I showed them a note from my doctor. I explained to them about the blood clot and my need to be on blood-thinning medication. None of that mattered to them. With no other choice, I paid the money to return home. I specifically requested a gluten-free meal with my ticket as I am extremely allergic. On the flight, I discovered they FORGOT my gluten-free meal. All they could offer me was a banana, nuts, and a couple Reese's Peanutbutter Cups for the duration of the 10 hour flight. Not only was that a pathetic meal, it was actually dangerous because I was taking Coumadin due to the blood clot. Foods high in potassium, like bananas, interfere with the medication. After returning home and recuperating, I contacted Delta's customer service and tried to work with them regarding the ridiculous $1,500 I needed to pay just to get home. They were unhelpful and, even after trying to work with their "customer service" for 6 months, they seemed more interested in avoiding and blocking than being of service. It was only by contacting my credit card company and disputing the charge did they finally pay attention. In short, Delta showed no compassion, understanding, or concern for the dangerous situation I was in. Why would I ever want to fly on an airline that didn't seem to care whether I lived or died? read more

By far the worst airlines I've ever flew on. My husband and I wanted to fly from Honolulu to Seattle to San Fran and back to Honolulu. I went on Kayak to look up some flights. Saw a flight for $666 per person, which was too good to be true. VERY DISAPPOINTING! We were told that our flight was originally at 7:45pm but we were told it would be delayed until 9:10pm. Being told that, my husband and I arrived at the airport at a later time. We tried to check in but the computer system wouldn't allow it. So we ended up going straight to one of the airline representative. He tells us "why are you guys late?" We tell him "we were told that the airline was delayed." He goes "well you're supposed to follow the original time before it was delayed don't you guys know that?" Um how the hell are we supposed to know when this was our first time riding with this airline and the FLIGHT WAS DELAYED! SO RUDE! Where's your aloha man? You're probably not even from here. Once we were checked in he tells us to go through security but doesn't even point out where. We were fed up from him so we approached another employee to find the security check point. This employee was super rude as well. We approached her and her cell phone rings so she tells us to hold on. She starts chatting with a friend of hers. We knew it was a friend because she was laughing hysterically and so we waited a while to give her her privacy I guess this company allows that?! Then she goes, "you need something?" She finally points us to the direction without saying a word. We finally go through security check and arrive at our gate and we get seated. The staff on the plane was really polite though. We had to stop over LA and our flight gets delayed again. We get on another plan and finally land in Seattle. We go to straight to baggage claim. We couldn't find one of our luggage so we go to the customer service office. She tell us "YOU'RE LUGGAGE WAS LEFT IN LAX." What?! We fill out the papers and they tell us "WE'LL CALL YOU WHEN IT ARRIVES." All my husband's clothes and camera was in there. We ended up buying him clothes and luckily we have a friend that lives in Seattle who lent us his camera. My husband finally gets a call at 3am the next day saying his baggage arrived and someone will be dropping it off to our hotel. Our next flight from Seattle to San Fran wasn't pleasant either. The day prior to our flight, my husband contacts Delta airlines customer service to ask them how we could get compensated for our once lost luggage. The rep tells him, when you check in on your next flight, tell them to wave the cost of the luggage. We arrive at the airport and as we were checking in, the rep tells us "GO TO THE OTHER LINE THERE." We tell this other rep what we were told and he looks at us like WHAT ARE YOU GUYS TALKING ABOUT? We explained to him and he goes let me go get one of the managers. He goes to the back and returns to us saying "THE MANAGERS ARE HAVING A MEETING RIGHT NOW SO THEY CAN'T HELP YOU." Really?! At the same time we are having a complaint they have a meeting. We just continued on without fighting and paid the luggage fee. Wish I could give this place zero stars. You can go with this airline if you want a lost luggage, poor customer service, and your flights delayed. NEVER AGAIN WILL WE FLY WITH THEM! read more

This is a big shout out to Delta airlines. While we were vacationing in Oahu this week we received a call that my mother had to be taken to emergency and was admitted to the hospital. I called Delta to see if they could put us on a flight back home that day instead the scheduled date of return. They not only got us on the next flight out, but waived all fees, and my baggage was even over weight (due to shopping while on vacation) and they said don't worry about it under the circumstances. And I might add, they did not put us in the rear of the plane either. This is truly a professional and compassionate business. I will always try to book with Delta!!! Also, they don't charge for the newest released movies where most airlines do. Big thumbs up from us! Thank you. Also, my mother is still in the hospital but should be released soon. read more

Delta Airlines with SkyTeam ROCK! Great service and their 1st Class is amazing! 1st Class Service from check-in to baggage claim. The staff, wines, the foods, encapsulated seating with private media systems is perfect and the interactive games were a blast! Whoever you were in seat 1D, you had to have been cheating to win that last game of trivia...Sheeeze... Wanted to send you a glass of champagne but it was free in our section... You should have sent me a piece of very well doneToast! Since you burnt me in that last round!!! Livin Aloha... read more

I have never in my life been so totally humiliated and let down by a company. I made my reservations 2 weeks in advance with the Pet Booking line. I was moving from Hawaii to Tucson AZ with my 2 cats and wanted to make sure I had all of the information and details right. This was a one way trip after all. The person I made my flight with assured me that only certain planes could take pets as cargo and that he had me and my cats booked on the right planes. So when i got the call that morning informing me that would have to take a later flight because the plane I booked with the pet line did not accommodate pets as cargo. After much debate and being insulted by being offered a $150 credit to fly with Delta in the future I got a begrudged offering to cover the flight for ONE of my pets. I took that thinking it was all i could get despite the huge inconvenience of being booked on a later flight. As I said I was moving and was supposed to pick up my keys the next day for my new apartment. As i waited for my flight I got 2 texts telling me my flight was delayed. Instead of leaving at 8:59 AM on the 10th of December, I was now leaving at 2:43 AM on December 11th. I was supposed to pick up my keys at 9:00 am in Tucson on December 11th!!!! After some negotiating I was finally given some good customer service by the ENTIRE Delta Honolulu team they really made me feel like they cared about how wrongly I had been treated and made my flights to Tucson very comfortable. When I got to Salt Lake City, an employee named Dona something took it upon herself to make it abundantly clear that I was not supposed to be allowed to take 2 pets with me. She was so incredibly rude and matter of fact about it like she had something to prove, I am still puzzled by this exchange. I pointedly asked her if she was not going to let me continue on to Tucson. She said no she was not going to stop and made a point of telling me ONE MORE TIME that I should not be allowed to travel as I did. What the hell???? As I boarded the plane to Tucson from Salt Lake City, the man on the ramp asked if he could take my carry on as cargo and I agreed. I landed in Tucson thinking my hellish Delta experience was over. I was wrong. As i finally got to my apartment and got to unpacking I find that my tablet was missing from my carry on bag that I checked as cargo!!!!! Really??? After all of that one of you ridiculous employees decided he needed my tablet more than me and robbed me of data and family pictures I can never replace. Thanks a lot Delta. Thank you for helping to decide to NEVER step foot on one of your planes ever again. Thanking also for helping me to decide to inform any and all who will listen just how terribly you treat your customers. read more

If I could give this airline negative stars I would!!! They're getting one extra star for the three helpful staff that assisted me on the WORST trip I have ever taken! So here's the story: We were moving to San Antonio for the military and so we were stuck with Delta due to their government contract. We have two house bunnies that were absolutely NOT going to be left behind and so I made sure to make their flight arrangements immediately after transportation issued our tickets for our move. The lady I spoke to in customer service was very kind and spent almost an hour answering questions for me about traveling with my furry kids (I was having major anxiety- Delta considers rabbits to be "livestock" and therefore does not allow them to travel in the cabin). She also made the effort to look up the answer to any question I had if she didn't know the answer. I specifically asked if my bunnies would be able to travel together in the same carrier as they are a bonded pair and separating them would have caused more stress on an already stressful event. Fast forward: As we got closer to the move I called Delta two more times to confirm that my travel arrangements were set for my bunnies and confirmed EACH TIME that it was acceptable for them to travel in the same carrier. My husband and I arrived at the airport 2 and a half hours before our flight and got stuck in the SLOWEST moving line ever! We literally waited to check in for our flight for about 2 hours and when we finally got to the desk with the bunnies snug in their travel carrier, we were told very rudely by the desk agent that our bunnies absolutely could not travel in the same carrier. I explained to the agent that I had spoken to their office three times and was told each time that my bunnies could travel in the same carrier. She looked at me like I was stupid, grudgingly said she would go check and came back a minute later to tell us that our bunnies weren't getting on the flight in the same carrier. I asked if they might have an extra carrier we could use or buy and she said no. At this point we have 20 minutes before the plane leaves, no house, no car, no hotel reservations. I sent my husband on the flight and stayed behind to try to figure out how we were going to get the bunnies off of the island. Turns out the flight was late taking off anyway and my husband sat on the Tarmac for 30 min after takeoff time. Side note: he told me later that by the time he got on the plane they had already given away my seat. I sat in the airport for about 20 minutes trying to first find a place to crash for the night and then a way to go buy another damn pet carrier. I asked one of the Delta employees who looked very kind if she would mind keeping an eye on my bunnies so that I might use the restroom. When I came back she asked what happened and when I told her the story she asked me why they didn't give me another carrier for my bunnies. I told they'd told me they didn't have any. At that point she brought another employee over to clarify and turns out that, yes, they do have carriers that they can sell at the counter. The gentleman she brought over then asked me if I would like to speak to a manager and called his manager over. I told the manager the whole story and he told me he thought that my bunnies could be in the same carrier and looked up the regulation that said that they were allowed to go in the same carrier! In the meantime, the other Delta employee was working on bringing me a carrier that they gave me for free for my trouble. When the manager informed the desk agent that denied my bunnies that she had made a mistake, she just shrugged and said that she'd asked the airline vet if it was allowed and the vet didn't know. NO APOLOGY for causing me to miss my flight from this woman!!! In the end, the three staff members that helped me after the whole debacle were very courteous and apologetic and comped my bunnies' flight and even tried to find me another flight on the same day, but no luck. When I arrived the next day for my flight the same three staff members were working and assisted me through my whole check in process which was very smooth this time around. After all that I finally got to the gate to have my flight delayed by an hour and a half causing me to almost miss my connecting flight which I only made because it had also been delayed. All in all one if the WORST travel experiences ever, but if I could give 10 stars to those 3 employees, I totally would!! read more

Delta has the most choices out of HNL to LA. The staff is always really good on the ground and their kiosks are the best of any airline - just take a look at checkin at USAirways to see what a mess that is. Delta crews are reliably good too. read more

DL flight from LAX to HNL was wonderful! Aside from checking in the luggage, everything went smoothly and the agents were great. This particular plane was fantastic with personal video monitors and plenty of FREE movies to watch! I was actually upset when we got to HNL because my movie was not over yet! read more

I will never fly Delta again ! My wife and I bought First Class tickets from Honolulu to Seattle. We got to the airport early and we're ready to relax and have a drink in the Sky Club before we boarded. Just like we have on every other airline when we flew First Class. We were denied acess. On Delta, First Class, or Premium or Skype Club or whatever of the dozen names they use you only get into the Sky Club with your First Class ticket on international travel. Sky Priority or First Class on this plane was basically nothing more than Economy Plus Seating. A little bigger seat with a little extra legroom. That's it. No extra recline angle. Nothing! They served a meal in the premium cabin that was edible, but nothing special at all as compared to Hawaiian Airlines or the old Continental. THIS IS NOT FIRST CLASS Wide variety of in flight TV and Movies but... %90 of them you never heard of before. My tray table was crooked. Go with Hawaiian Airlines or United, they have a real first class. The only truly first class part of our flight was the Flight Attendant Jeff. We were on the 8:40pm flight out of Honolulu on September 30th. He was pleasant, accommodating, and seemed to genuinely care. Thanks again Jeff. Sorry I won't see you again unless you start working for another airline. read more

My wife and I have been waiting 1 hour at the check in area to see if there's an upgrade available since I'm a Silver Medallion member. Technical difficulties have forced us to sit on the floor with our six month old baby while they try to fix our reservation, which apparently no longer exists for my wife. We showed up two hours early to relax in the Delta Sky Lounge and instead we are tending to a crying baby over something that we had zero control over. I love Delta, but this is a bit ridiculous. read more

I have flown with Delta twice and have been impressed both times. The flight attendants were always going around offering drinks and other little treats. I usually get bored whenever I'm flying, so luckily I was pretty entertained by the movie choices. The food was super good and very filling. I definitely will be flying with them again in the future! read more

Flight 609 canceled after waiting at the airport for 8.25 hours. HNL to Narita, overheard was lavatory backing up or something on Airbus. Very few message updates. When seeing a Delta employee, just get the oh go see that other person, when you see that person they give you, no that other person has the answer. What a bunch of baloney. I called Star Advertiser and KHON TV, hope it makes the news. read more

I flew DA 612 June 6th. Carmen was our flight Customer service representative. She did an AWESOME job. Checked on us repeatedly, kids were ok etc. The other people working with her did very well also but I don't remember their names :-( Not all flights nor every Delta employee is as good as Carmen but we were pleasantly surprised & left satisfied :-) read more

Checked my parents and sister in tonight for their flight to SFO. Had about 5 workers standing...anyway, to make it short and because I'm still mad at them they were so rude, slow and very unfriendly. If it wasn't for my sister, I would have bitch slap someone there tonight and put them in the carousel. Just because you work for an airline doesn't mean you're better. Have some people skills next time. read more

We flew with Delta to and from Honolulu. The crew on this flight is so friendly and attentive. I didn't have high expectations before this trip due to prior (horrible) flights to the mainland with Delta. The Honolulu crew was a pleasant surprise. One of the attendants named Susan was especially lovely. She took very good care of us and we were in economy! I wish all Delta flights were like this. read more

I just flew from Hawaii to Brazil with American Airlines and flew back with Delta. What a difference. Great meals, which were free. All the flights were on time and the flight attendants were so nice. Another plus for delta is the entertainment, so many options. I will never fly with another airline again. Delta just made a costumer for life read more

HNL to Fukuoka. Very pleasant. Two real meals not snack boxes. Drinks. Snacks. Hot towels. TV screen with movies and games. Economy plus = extra room. Flight wasn't full. Lots of room to stretch out. Flight attendants were fairly pleasant. And we got a great price for the flight. read more

My first trip to Hawaii in 6 years was a pleasant and fun trip EXCEPT for traveling on Delta. The flight to Hawaii was delayed 2 hours which was even better by keeping us trapped on the plane during repairs on the hottest day of the year. No passenger consideration at ALL!! The return flight was a cluster during boarding because the boarding process started late and then Delta gate staff has the never to tell folks to hurry up in a rude tone. Delta needs to work on customer service!! The product Delta offers is not unique so service is all they have. Much needed improvement. read more

On time both ways and very helpful dealing with keeping my family seated together. I was impressed.

Flown for thirty years but delta just achieves a new low out of lax we sat on the Tarmac no Ac no water for almost 2 hours. Thought I was going to pass out. They should have preflighed the aircraft before boarding. Service was poor one flight attendant was so big she couldn't walk down the Adele without disturbing everyone down the aisle. On the way back the plane arrived 3 hours before my flight and delta couldn't have been more disorganized and understaffed. Really. American Express just offered me a new card affiliated with delta. I don't think so read more

I was traveling back to LAX with my 75 year old mother. We were originally seated 2 rows apart from each other. I kindly asked the customer service rep at our gate if she could find a way to allow me to sit next to my mother. It was a full flight. She said "I will try my best to accommodate you". Within 15 minutes, she maneuvered people around and was able to make it happen. Thank you so much Delta air for being extremely accommodating. I will definitely be flying Delta again in a few weeks when I leave for NYC. read more

Likely the best overall American airlines for U.S. when compared to its competitors, for the dollar. Good in-flight service, usually few delays/nickle and diming on luggage add-ons, average airport concourse facilities although bathrooms cleaned too infrequently. Planes are comfortable and seating not too cramp. Young pilot surprised passengers with buckaroo landing one early morning in Atlanta...stay awake! read more

The Flight was good but we had a delay in LAX. They overbooked our flight but we did not have a problem. We were delayed over a hour. I always fly Delta. I don't know any more. HNL-LAX and LAX to HNL April 29- May 21. read more

My Delta flight from LAX to Honolulu, Hawai'i, was cancelled and Delta was wonderful in letting me know well in advance and then they gave me a hotel voucher for a nice hotel. THANK YOU DELTA! I AM SO GLAD I AM A SKYMILES MEMBER. YOU'RE THE BEST! read more

March 2018, we flew out of Big Island on Hawaiian Air and connecting in Honolulu on Delta to LAX. Hawaiian was an hour late - note to myself to allow an extra hour when flying Hawaiian. We ran to the Delta gate (Honolulu is a B-I-G airport) and found everyone had boarded. We could not print the boarding passes before due to email problem. Thankfully, the Delta crew checked our documents, printed boarding passes and got us on the flight. We've seen too many airline employees at American and United standing around at the gate and ignoring passengers. This Delta crew members did their job and helped us. Most helpful crew I've seen in many years. read more

Flew in last night on Flight # 1149, the crew was fabulous, especially Sheryl. So full of the Aloha spirit. Very professional, and very warm-hearted. Made sure were comfortable and not lacking anything. And also kudos to the male attendant showed, listening to someone whine about his WiFi. Planes are loud, so the whiner was equally loud if not louder. Very patiently and politely listened to his complaint. I wanted whiner to just stop. The flight was made pleasant and smooth, thank you to the crew of flight 1149! Much mahalo from the Hollinrake family. And they weren't scared off by my beauty face mask. read more

The airline has good service and all but they try to make you pay $16 for WiFi which is ridiculous when I've already spent so much money on my plane ticket. read more

Just got an earful from my wife who flew delta from Honolulu to Sacramento to attend her fathers funeral. The first issue of horrible service began at the gate. She walks up to the Delta booth at the gate where 5 delta employees are located and one gentleman is being helped. She stepped up to the booth in front of one of the employees and waited to be greeted or at least acknowledged. The employees were just kind of talking amongst themselves and made no attempt for quite a few minutes to acknowledge she was there. Finally one of the employees looked at my wife and told her the employee who was helping the gentleman would help my wife when she was done. Of course by now 2 lines had formed behind my wife and the gentleman who was being helped, and still only one employee proceeded to help the other customers. The next issue was we had paid 79$ extra for a better seat with more leg room, Yeah she noticed no difference than any of the other passengers seats. (Fooled us) The flight was the redeye and she wasn't prepared to find out that delta does not offer food for purchase on their redeye flights unlike other airlines. Honestly don't know if when the flight was booked if there was a statement telling us no food was available on that flight. The last thing was the headrest TV's were not working for 2 of the passengers in her row. So throughout most of the 10 hour flight she had no use of her TV because the flight attendant kept trying to reset the system which of course turns my wife's off also. No apology was made to my wife for that inconvenience. She still has to return on a delta flight, hopefully it will be a better experience for her. Will not if at all possible fly Delta again. read more

I want to thank a very special customer service attendant in particular. Her name is Noreen Troche. I arrived at the airport ready to check in for my flight when I quickly realized that I did not have my ID. After frantically looking through my things it was confirmed that it was missing. This has not happened before. I have always had my ID on me. I was beginning to lose hope because if I ran back to car or apartment where I last saw my ID I would miss my flight completely. Noreen understood and empathized with my situation. She quickly found a way to rebook my entire flight to the next plane. She was so sweet and helpful. I felt so taken care of with her and was so incredibly grateful for her help and assistance. To book a multi-stop flight I'm sure it was not easy and she could have easily said it was not her problem as it was my fault for losing my ID which it truly was. But she still helped, she still tried. She put a lot of effort in to helping me out when she didn't have to and I cannot thank her enough. On top of that, this season of my life was very difficult for me as I experienced a big loss in my life and I needed to be with family. If it wasn't for Noreen, I would have had to cancel my entire trip and spent Christmas alone during one of the most difficult times of my life. She helped to ensure I connected with my family and saved my holidays. I am so thankful for people like her. We need more people like her in this world. Hope she gets some kind of raise or bonus for what she did for me and for what I'm sure she does for others. read more

ridiculously long wait lines for a severely understaffed counter. if they took away anymore services we would have to fly the planes ourselves :( will probably miss our flight though we came two hours early. do not recommend ! read more

So after reading several reviews.... I want to add an additional comment. Why do the attendants continue servings already inebriated alcohol???? If a person is already drunk, they know this because of the six or seven drinks they have served them....plus whatever they have knocked back before boarding....let's not forget whatever drugs may have been consumed. I have been on flights where drunks are served one drink after another.....disgusting and dangerous. Delta get with the program!!! read more

Worst customer service ever!!! Pet super-unfriendly and rude customer service!!! I took our dog and travelled through United and American Airline before with the same kennel and same airplane type or even smaller, smooth trips. But this time with Delta, OMG worst than ever! My wife is bringing our Pomeranian by herself back to mainland. I called the customer service line prior to the departure date to reserve the in-cabin carry-on slot for our dog and the customer service confirmed the size of the kennel is good to go. But at the check-in counter, a bald guy and couple female Delta representatives told us that the kennel is too large and not gonna fit underseat! For the god sake, they even bragged that the check-in counter make the final decision without showing us any proof or documentation! After arguing for 20mins, they agreed to give my wife her boarding ticket and told her to try to see if the kennel fit underseat after boarding. Then at the boarding gate, a female Delta representative took over the kennel by herself and went into the airplane and came back saying it cannot fit! So what's the difference between her and the check-in guys? Is she the god or what? How do I know if she even tried to fit?! So my wife had hard time communicating with this Delta representative and she called me. I wanted to talked to that female representative and have better understanding of the situation. Guess what happened? That woman refused to talked to me over the phone even my wife said he is my husband and try to know why the kennel doesn't fit. And then this Delta representative just walked away! Her name is Liliya, or some crappy name my wife didn't remember. So I told my wife to see if she can find any other Delta representative to solve the problem and she can board the airplane! Finally, she found a guy named Russell and claimed to be the night shift manager. He explained the same thing without showing us any written proof or documentation saying the size limitation of the hard kennel for carry-on and insist us to purchase a Delta soft kennel for $68 (which cost like $30 at Walmart). But luckily, I was given the privilege to talk with him over the phone and I asked his name for future reference. He only gave me his first name, Russell, and refused to give me his last name and claimed he is the night shift manager (at date of March 22, 2015). What's worse, while using 2 minutes to refuse to give me his last name, he said that if we don't make a decision right now to purchase the soft kennel, my wife is going to miss the flight! OMG, is that a threat?! Why can't you be a man, take the responsibility and give me your last name unless you have ridiculous last name gonna take longer than 2 minutes to spell?! After a exhaustive argument, we paid for the soft kennel because my wife is going to have a connecting Delta flight and she don't want to deal with Delta representative at next boarding gate again! This ridiculously rude customer service of the Delta representatives is enough!!! Shame on you guys! Well represent Delta's public image! SUGGESTION: If you are going to travel with your pet, AVOID DELTA AT ALL COST!!! read more

Cockroach found between the seats. When the first flight attendant was notified, no action was taken. We had to ask again for some precautionary measures to be taken for this incident. Due to this, we were not able to enjoy our 7 hour flight and were rather paranoid about the whereabouts of the cockroach. Very dissatisfied with the service and basic hygiene of this airlines. Will never take again. read more

This review is reflective of a recent traveling experience from HNL to SFO. Arriving at the HNL Int'l Airport, we scan our luggage through agriculture without a hitch then encounter a long line we were uncertain was our carrier. The line dividers said Alaska then Korean. No sign in sight. Okay let's ask an employee. Good luck, there was no one. Oh there she is, weighing luggage on the scale. She confirmed this massive line was for all flights on Delta (4 leaving simultaneously). We patiently proceeded then came upon the self check in kiosks. We efficiently used them to check in, however we realized that by doing so we lost our place in line. I approached the employee again and asked, 'Where do we go now? Do we go back to the end of the line?' She said no, just proceed. Proceed where? Everyone using the self check in kiosk were lost and circling like dumb asses. We decided to cut back into the line we were. No direction, no signs, no service. Is this the best the #1 airline in the world can do? Third world countries do better than this, seriously; are we third world, or just Hawai'i? We finally made it to the counter and asked the ticket agent why the kiosks where so far from their counter and why at all use them when it meant losing your place in line and becoming utterly confused where to go. According to the ticket agent, the kiosks provide them with assistance in printing the luggage tag. Okay, then it's all about your convienience, we get it now. We expressed that in our many years of domestic and international travel, no experience could quite compare to this fiasco. The reply was, "you think so?" Seriously, is that all you got?! This especially sucks when most of your frequent flier miles are invested here. read more

Zero stars if I could. Worst customer service. I never want to fly Delta again. Joe at the gate in HNL made a conscious choice not to let our family on the flight when we had a medical emergency and young kids. The plane was still in the gate and we heard the flight attendant ask him if he was letting us on and he said no, just leave. No apologies or understanding - just attitude. He was only willing to call a supervisor when it was too late for anything to be done. read more

I normally fly Delta if at all possible. Today I was supposed to be flying Hawaiian as they had a direct flight from HNL - SYD. Customer Service for Hawaiian is the absolute worst. They have the least intelligent and laziest employees ever. We missed our flight due to their ineptitude. Island time applies perfectly to Hawaiian Airlines customer service, and is absolute ridiculous when it comes to running a company. My experience reiterated why I love Delta, and how helpful Delta can be to accommodate you. I love knowing if something is wrong Delta will do whatever it can to fix it. Thank you Delta! read more

I am really excited that Delta serves 3 out of 4 snacks that are gluten free for my daughter who has Celiacs! I will try to fly Delta all the time! Thank you Delta. read more

Wow, where to start.. as a reflection of our flight to Oahu, its a poor reminder of the service by the staff and organization of the airlines itself.. it defeats the purpose of showing up early thinking you can get good seats with your wife, only to hear that they will assign it at the counter. Which later they give you choice to sit at the emergency aisles which we had the unfortunate luck of not having them recline and the sound jacks be useless. Every flight we've gotten from this airlines has been delayed being last June the longest with a record of 10 hour delay for us. Once before that they lost my luggage only to have it later delivered to our home in the North Shore 3 hours later... plus with all these airlines cutting backs with meals down to only 1 comp. drink and peanuts or cookies it just ridiculous, with seats so close together, it's like cows to a slaughter... 5 hours of agony, poor air circulation, at times finding refuge from the previous person who sat in the seat before me. Totally like a experience fit for FML. Hawaiian air all the way! read more

Flew Delta from Philadelphia to Utah then to Honolulu and had a great experience both times. The attendants were very pleasant and helpful. I had two children with me and they were so nice to them and made sure they were ok the entire time! TV on planes was sooo nice and a help keeping the kids occupied. After a disaster return trip on Alaska air (I felt their hands in my pocket the SECOND I entered the plane, no snacks unless you paid on a 5+ hour flight?!?! UGH and don't even get me started on the S@%$ show that was US AIR miserable attendants, no food, no snacks, no tv, no human type interactions with their HORRIBLE flight attendants) Delta was like flying first class compared to those two airlines! Thanks Delta!!!!! read more

My family and I flew in to Honolulu on Delta airlines from Cleveland with a layover in Atlanta. During this time they put our luggage on the wrong plane going to Minnesota, ok not a huge deal it does happen. However, since then they supposedly got our luggage to Honolulu later that night and was going to use a second party to deliver our luggage instead of having us pick it up. It's now been over 24 hours and have not received our luggage. We did travel first class and had priority luggage so since we paid extra to have that and we are repeat customers of theirs I would expect a certain level of respect or maybe a little bit of service since we paid extra to have quality service. This has not been the case. As a Marine Corps Veteran I know what it takes to be a leader and take initiative. There has been NO initiative on their behalf, no one claiming responsibility or apologies, and no honesty, integrity, or sense of service and or urgency to help us with our luggage. I don't expect to receive special treatment because I'm a veteran I'm not like that I'm just a regular guy, but when we pay extra to have quality service and we receive poor attitudes, no responsibility taken, and a lack of interest in me as a customer I can only assume this entire company has piss poor management starting from the top trickling down to employees of all levels. We still have not received our bags, any reimbursement or any apologies. It is safe to say that we will never use this airline again and our family being in the airline manufacturing industry will make it clear to clients, patrons, and all we are connected with what has happened. read more