My Delta, sweet Delta. Your PBI Team continues to rock. I miss you dearly. From curb to boarding, very smooth. Your smiles are contagious. #KeepClimbing. read more

I sent the following email to Delta and to the CEO and their response was we will send you a voucher for $25. Seriously? You're a $26 billion company that highly upset my fiancé and made my cousin cry for 30 minutes and that's your fix? Highly disappointed! I was traveling with my fiancé, Paige, and my cousin, Kennedy, who was taking her first-ever flight and was understandably nervous. Upon boarding, I discovered through the app that my seat had been changed without any prior notification, separating me from my fiancé and cousin. I informed multiple flight attendants of this issue, and while they were apologetic, they took no action to rectify the situation. This was particularly upsetting as my cousin was very anxious about flying, and being separated from us only heightened her fear, causing her to cry. My fiancé was also extremely upset by this situation. read more

So considering how cray cray airlines can be, the staff at the counter and boarding and our flight attendant were super! Especially the flight attendant in first class. The boarding staff have the patience of saints (where did that expression come from). Almost half the plane passengers were in wheel chairs. And needed assistance boarding. And then there were the non wheelchair folks who pushed ahead of everyone else cause they were old. Well I'm old too but I didn't push anyone. And then there were the clearly Palm Beach types. They dress a certain way. They carry themselves a certain way. And they have attitudes. Big attitudes. Bigger than their cars and houses. But wait, I digress. This is a review of the airline. So we sat in first class and it felt like coach in a cheap airplane. The seats had no cushion feeling at all. And not that much room. Well that's life these days. Oh, they did give me a Bloody Mary right away and that was nice. The food? Well I ordered a roasted chicken. I'll attach some photos. I doubt it will fast good but who knows. Looks like we will have an on time takeoff. Catch you on the other side. read more

Delta Air Lines - Profile of my outstanding flight attendant. I'll get a better pic. - Airlines Near Me - West Palm Beach, Florida

They try to fool you by saying it's a great airline and everyone uses it. But please trust me and never use this airline we have been at this airport for 15 hours and haven't gotten a refund a hotel or another flight. This airline is ridiculous and has no respect for the customers. To be honest I'd recommend spirit over this shit hole of a airline. F*ck Delta Airlines and everything they stand for. Any other Airline you see choose over this piece of shit, if you want the workers to talk to you with respect please don't choose this stupid ass airline. #f*ck Delta Airlines read more

I always have such a good experience when I fly Delta especially out of West Palm. It's so easy. The gate agents are nice, flight attendants are friendly, and the service is good. Full entertainment system on the TV and if you didn't bring your headphone they have a brand new sealed package for you. The first flight from Fort Lauderdale to Laguardia not only left on time it arrived 30 minutes early and we didn't even have to wait for a gate. That's a definite plus in my book. read more

So my baggage was mishandled by Delta. When I got to my hotel I discovered that my bags were drenched INSIDE. All of my professional equipment was wet. Luckily only $500 worth of equipment needed to be replaced. The rest I was able to dry out and salvage. I'm flabbergasted that the baggage claim I put in with the help of the online assistance team (they were very nice and appeared helpful) was closed out without notice. No email. No call. Nothing. The company I work for purchases thousands of flights a year and is using delta as their preferred airline. I will do my best to make that change. Delta, if you are reading this, send me an email regarding claim number 10779763. read more

I decided to do something special for the pilots and the flight attendants for my journey from PBI to Atlanta (and then we were switching planes from Atlanta to Des Moines). I gave goody bags to the flight attendants on my planes as well as the two pilots. If I could tell you that the smile on their faces was incredible --it truly was! I will keep doing this on many of my flights as a little "thank you" to those that do for us, goes a long way! read more

Delta Air Lines - Airlines Near Me - West Palm Beach, Florida

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I recently flew Delta from Palm Beach, Florida to Atlanta, GA. The boarding process was kind of hectic. About halfway through boarding, they announced the rest of us had to check our bags because there was no room left in the overhead bins. I wasn't excited about that. Once on the plane, I was able to get settled into my row. Everything was comfortable. I even dozed off for about 15 minutes. The tv in the headset is always nice, but I didn't watch a movie this time. I used it to track the plane's flight. Someone had a medical issue mid flight. Fortunately, a medical professional was onboard and she assisted the person. Even though I didn't want to check my bag, it was easy to find my luggage. The Delta app told me exactly when it arrived at a particular baggage claim area. Overall, it was a decent flight. I'm sure I'll fly Delta again soon. read more

Delta Air Lines - Airlines Near Me - West Palm Beach, Florida

We had a connecting flight in Atlanta Georgia to land in Palm beach florida that had been delayed yesterday twice. The second time it was delayed until 12am and then at 1am they CANCELED our flight because they didint have flight attendants. we had to find a hotel room that was BARELY available and got to the hotel at 3am and had to wake back up and leave by 10am to try to make a 12pm flight and then they delayed that flight until 2pm. and THEN 5pm. AND THEN they delayed it until 7pm AND THEN GUESS WHAT. THEY CANCELED THE FLIGHT FOR THE SECOND DAY IN A ROW. I have never in my LIFE had such a bad experience with any airline in my life I will never be flying delta airlines again and I hope none of you will either. read more

delta has gone from being the best to being neck and neck with Spirit. A Sh** airline with zero care about customers. The latest affront: I'm on a $1,000 first class flight to Florida from LGA. (Which, by the way, is departing late on a clear beautiful day). Delta has a new lounge in Terminal C that it is touting. I went to the lounge and was told ONLY for first class international OR Amex Card or Fee. But Delta does not have International flights from LGA! Just another way to separate customers from their money. To boot, the Lounge "desk attendant" - a woman standing at an electronic kiosk - was indifferent bordering on snotty and unapologetic. GIVEN DELTA'S RECENT COMPUTER MELTDOWN, STRANDING THOUSANDS OF CUSTOMERS FOR DAYS, AND RAPIDLY DECLINING REPUTATION, YOU'D THINK THEY MIGHT AT LEAST TRY WHEN THEY CAN. read more

I was not a fan of Delta's boarding process, so I always try to upgrade whenever I fly the airline. They are an extremely popular east coast airline for traveling businesspeople. It seems that everyone is a Medallion and they all board early which leaves limited overhead luggage room compartment availability. But that has changed on Delta I assume because of the pandemic. They board Military, those that need extra assistance, Diamond, and first class only first. Then they board the rest of the plane from the back of the airplane forward. Much smarter process. However, I believe that they should include first class in that boarding process since Delta Comfort is in the same boarding process as the rest of the plane. Presently, when I fly, I am only flying Delta Airlines. Since the pandemic, they seem to be the most compliant to the issues we are all challenge with. I am sure the other airlines are as well, but Delta seems to edge them out slightly. read more

Delta Air Lines - Airlines Near Me - West Palm Beach, Florida

If I could give ZERO I would. Delta downgraded me to back of the main cabin while my new husband got to stay in the Delta comfort seats we booked 9 months before this honeymoon trip. DO NOT get a ticket using skymiles unless you expect to lose your seat or be downgraded by someone else who paid cash for their ticket. Delta doesn't care at all about anyone but their pocketbook. They constantly take away any rewards benefits earned. Terrible airline. read more

After the canceling of flight and keeping us delayed for 5 hours Delta is Shameful after I get done with this year of the Delta club I'm done with Delta.. Went to PBI to pick up bag they said came in at 12:40 Sunday. There were 60 people waiting to see the baggage claim women and she was pulling one bag at a time for over 2 hours. Never again I travel 50 weeks a year not going to be ignored read more

Delta Air Lines - Line for Delta baggage claim - Airlines Near Me - West Palm Beach, Florida

I had always heard what a great airline Delta was and so naturally, I started booking my flights with Delta. Flights were always on time, bags never lost, always pleasant and smooth, AND, easy to travel with my dog. For years this has been my go-to airline. Fast forward to today, I feel the airline has REALLY gone downhill. Customer service is terrible- recently was told I would have to pay like $200 for a flight change and there was no way around that, but thank goodness I then tried changing on my own with the app and it was free!! Was told completely wrong information. Also, I will never again bring my service dog on board with them. Also told misinformation all along from staff regarding this. Flight attendants were so incredibly rude and would not recognize my paperwork on board the airplane forcing my service dog who is also an extremely heat intolerant breed under the seat. It was verging on animal abuse with how much and how long my dog screamed during that flight because he is trained to be close to me and monitor my needs. I just don't understand. And then, the flight attendant called the gate guard to mine and my significant other's seat to threaten to remove us from the flight. We were just going about our business not bothering anyone else and the airline, Delta, just went out of their way it seems to make us miserable and ruin our trip. #nothankyou #deltaairlines read more

Friendly and helpful. And there is a SkyClub here! That instantly brings it to four stars. No checked luggage and I didn't need to deal with the ticket counter, but the gate agents were awesome at keeping passengers corralled, providing updates, explaining the boarding process and getting folks into the plane with swiftness. Well done. As a carrier, Delta's been doing a pretty good job of keeping flights from being cancelled and proactively dealing with mechanical delays. PBI-ATL is a reasonably long flight - over an hour - and you can expect drink service and snacks in the air. And of course, you're welcome to bring your own food on board! read more

Delta Air Lines - DL at PBI - Airlines Near Me - West Palm Beach, Florida

flight was delayed due to storms back home, super wonderful representative Katherine got me a backup connecting flight in case my first connection was missed due to weather read more

This review is for on the phone Delta reservations. We were looking to get out of Palm Beach Island before hurricane Dorian hit. The agent, her name is Nice (pronounced "Neecee") was fabulous and worthy of 10 stars. She was patient, kind and professional. Nice found us two seats leaving today out of PBI and saved us from having to drive to Orlando. Two thumbs up, thanks and God Bless you Nice. read more

I was SO disappointed with Delta. My flight from ATL to Fl. Was delayed 2hrs. They said because the pilots weren't there! It was too late for my elderly dad to pick us up and the Uber was $100!!! Then on the way back my flight was delayed AGAIN and I was trying to make my son's medical ceremony. No one cared that I was upset or in tears. When I asked if there were any seates at all the boarding agent Francine asked if I would like to continue boarding the plane. The red coat manager told me it was just 20 minutes and if that made a difference I should've planned better. Unbelievable and no empathy whatsoever!!! Delta you need to do better!! read more

Two of my bags were damaged. One of them is missing a wheel but delta won't cover anything unless it's totally busted? I know this was my last time with delta. read more

I want to say Thank You Again To Lynn who works at Delta in Orlando Florida . I missed my fight by 1 minute and needed to be back in NY the next afternoon ‍ Shes was super helpful rebooked my flight & gave me the best customer service I've ever received. Just for that I will never fly with another company. Again thank you Lynn read more

I have always had a good experience here at Delta PBI. The curbside check-in is fast and friendly, it's always clean, there are free luggage carts in case you do want to check-in inside. The signs are clear, the airport is easy to navigate, and the terminals are close. There is a sky club here too, at gate E4. It looks like the folks on Delta staff always try to help when someone has a glitch. read more

Put me on hold for 2 and a half hours. Not even a call back feature. Very unprofessional and bad business practice.

They are on par with other American airline companies and miles behind some of the Middle-Eastern or far-Eastern airlines. I use then religiously because of SkyMiles otherwise I'd be flying JetBlue. Delta has made fantastic improvement in their LGA and JFK terminals. I only wished they partnered-up with a VISA or MasterCard provider because AmeEx acceptance is limited abroad. read more

This worst experience I've had in all my travels with Delta customer service. Began flying a lot since 2016 and had been hitting their Gold which still not top one but a lot of $'s spent with Delta. Out of the Blue i"m moved for a flight to Silver and no warning or even a staff member to work to try to earn it back with some focus. Been gold for two years and after waving through all the FAQ's and e response chat spots, I got a simple 800 number. Gentleman Ryan on there was horrible and basically said your out of luck you can email the corp. I'm done flying Delta and now on to American or Jet Blue. Horrible Delta horrible. read more

This sucks. Never fly into west palm beach Been sitting on ramp for an hour. They have 3. Ground staff to get you into your gate. Delta may say they are on time but you will wait four hours to park and get your luggage. Fly into real airports which could be anywhere else in Florida. A three drive to west palm will end up saving you time. read more

On the flight from PBI to BDL (through Atlanta) on June 29, several items of clothing plus a bag of toiletries and personal items was stolen. I was told by the gate agent at BDL (Hartford) to file a claim when I returned to the originating airport. I was supposed to return to PBI yesterday, but the flight was delayed on the runway and I would have missed my connection, so I had to stay another night in Hartford. After deplaning us, I, like many others, rebooked our flights for the following day (today). We were told we would not be getting our luggage back and to check for it when we arrived at our destination the next day. Today, I returned to PBI on Flight #1419 from Atlanta. Upon arrival around 11:30 a.m or so, I did as instructed and went to baggage services. The lady was very cranky with the person ahead of me, and when I asked about my bag she snapped at me and told me if I don't see it in the office it is not there and she "doesn't know what to tell me." I explained I was told to inquire with her office and I had my baggage claim ticket. She snatached it/ripped it out of my hand and stormed over to the computer then told me my baggage should be on the flight I was on that day. I asked about filing a claim for the stolen items and she said very nastily that it was too late and that I should have done that at my original destination. I asked what could be done about it and she said it was too bad for me because I didn't do the right thing. I told her I did what I was told and she rolled her eyes at me and said, "F!@)! you!" I could not even believe my ears. I was shocked and was like "Are you kidding me? Did you just say that to me?" and demanded a supervisor. She went and got a supervisor and then in front of him politely called me "ma'am," acting like a totally different person. I told him what happened and he said, "That did not happen." He said he knew her and she never would have used that language nor treated me that way. I asked if he was calling me a liar, and he said no, he was just telling me that what I told him happened never happened. I told him I had nothing to gain by telling him what she said other then for him to know how his employees are treating customers. He again said she did nothing wrong because what I told him happened, never happened. I asked him if they had security camera he could please review so he could verify my story, and he told me they did not have security cameras. I left in tears. Bottom line: I cannot even put into words how horrible and then insulting my experience was. Then I was told it never happened. I am beyond horrified. There is no excuse to treat anyone like this ever. read more

Had to call about cancelled flight. they say they will call back in 5 hours. didn't call back for 10 hours. Then called and woke me up at 3 am - and no one was there!!!!! so mad at them . why can't they have enough people to answer ???!!! They also cancelled my direct flight to one that stops in Atlanta - and I NEVER GOT a notice of this change!!!! what is up? I thought they were a better airline than this! American answered phone in 20 min!!! read more

DONT FLY DELTA unless you dont care if they change your flights change your seats when traveling with other people they seperated us there answer was "THE COMPUTER DID IT" and of course theres nothing they can do we purchased delta comfort seats now they put us seperated husband and wife in a bulk head seat and told me if need be they will change it if a special needs person needs it ( which is fine with us) but if there are no other delta comfort seats they will put us back in economy. ( would they do that to someone in first class?)doubt it. AGAIN"theres nothing they can do" So now were stuck traveling seperately getting up at 4 am to get flight and sitting in an airport jfk for 8 hours to travel to milan without any consideration dont even ask for lounge passes or food vouchers "SORRY THERES NOTHING WE CAN DO" i DONT EVEN WANT TO RATE ONE STAR BUT IT SEEMS YOU HAVE TO" read more

According to an email that was sent from Delta Baggage in Costa Rica, Delta still hasn't delivered my daughter's luggage. Delta has been AWFUL. They were once among the best. now they rank with Spirit! Horrible customer care!! read more

Unfortunately can't give 0 stars but you get the jist. PBI and MIA personnel are simply put, deplorable. It's a shame at neither location can they handle simple tasks with their own system. A person with less temperament would have made the scene much uglier by the way they treated us. Maybe Delta Airlines personnel are used to it. To date no response to 2 sent complaints...typical. read more

Not just here but everywhere: The worst airline in the skies. Always something wrong with the planes.

Delta randomly canceled my flight (after I paid almost $20k USD for 4 tickets in first class for my family), only for the gate agent to tell me "I have no time for your problems right now." They finally got us on the plane but in the very back (which I would ordinarily not care about - except now we we would miss our connection having to wait for all passengers to deplane). When I asked the flight attendant if we could get off first (my parents both over 70 years old, my 17 month old daughter, and me - 24 weeks pregnant - especially since our 2nd row seats were given away to upgraded passengers when I actually paid for them) so that we could run to our connection, I was told by the flight attendant "You aren't special and need to wait like everyone else." We make the connection bc I run as fast as my pregnant legs will carry me to desperately beg the gate rep to hold the plane....despite that fact that when I get there, the Delta rep tells me "you should have run faster. We're not holding the plane for your family." We arrive in Italy only to have had Delta lose all 6 of our bags - including one bag with my father's heart medication and also my daughters car seat. I am assured by Delta baggage reps (including one supervisor) that our bags will be delivered to our hotel the next morning at the latest. I spend over 10 hours collectively on the phone with Delta over the next 3 days, as our bags never arrived. Each Delta rep assures me that our bags are marked for "urgent hotel delivery." I finally have to rent a car service to go back to the airport (2 hours away) to figure out what's going on bc no one Delta can tell me anything useful, and at this point my father desperately need his medication and we cannot find diapers anywhere where our hotel is located. The baggage rep tells me that our baggage was never marked for delivery and our bags have been sitting at the airport the entire time. I am furious but at least have my baggage. Except one of my bags is cracked in 5 places with two of the wheels falling off. Thanks for the miserable experience Delta. Do yourself a favor and never ever fly this airline. When I attempted to get some sort of compensation for the downgraded flight and miserable experience, the corporate care rep (Rosalyn) tells me "We don't give compensation for pregnancy and aggravation." Terrible customer service. They offered me a refund of $89.15 per ticket (which each cost me $4750). I would hardly consider that a reasonable reimbursement. Terrible airline. Terrible. read more

Horrible gate agents I'm reviewing because it happened more then once , I was traveling alone on board in my seat with my ticket when last 4 people got on the guy with wife said I'm in his seat I said impossible here's my ticket which I paid for extra leg room , his wife said she asked agent to sit together and they moved me without asking. Now I was upset when I tryed to ask flight attendant what was happening she was a complete moron , had no etiquette and told me idk then she said move your seat ( my new seat was in middle no extra leg room) I asked why can't someone explain why this is happening so she went to the pilot to say something in the mean time I didn't want to hold up plane so I was sitting in middle tight seat , she came back and said the pilot would like to talk to you I said ok, when I got up there he said the flight attendant said I won't where mask ! I was like what??? I tryed to explain and he said your off the plane for that reason, I said how can this be done?? They got a girl in orange vest and shabby pants to get my bags she told me to follow her , she said there's no more flight to New York until next day , I said are you kidding me?!? I don't have enough Blood pressure meds till next day , I asked her name the crews name , all the info she refused to give it to me , I did find out that her name was Jean and that she was like a 3rd level boss , and that she never wears her uniform. She handed me a ticket and said I guess your sleeping in airport at which point I decided to video the whole thing she took off on a fast walk and wouldn't respond when I asked her her name, I went to a redcoat for help which is above the gate agents, she was being helpful until I showed her videos and she said OMG I can't do anything she's my Boss, there is much more to this review but it's already a small novel, but in conclusion if you're flying along don't fly Delta to West Palm Beach unless you want to risk having your seat moved if they want to blame as I said this was the second time it happened to me at that airlines I thought Airport both times I was already in my seat both times I paid extra money for the bigger seat. And to get through the Delta customer service it took me four days I tried to text away which started at 9:59 at night and got my first human response at 7:30 AM I kept that on record I could post it which time I was told I need corporate customer service and then every time you call corporate customer service says hold is two hours no callback number just hold so of course my phone died etc. but do not fly Delta out of the West Palm Beach read more

We had to change flights due to weather at Palm Beach International Airport and the ticket agents especially Arthur were so very helpful. We had a toddler and an infant so what could have been a nightmare was a pleasant experience. Way to go Delta. read more

Wanted to take a moment to thank Judith B of Delta Airlines, PBI for helping my fiancé and I with our unfortunate flight circumstances earlier this April. There was quite a bit of chaos for the airline at the time, and she was the only delta attendant who went above and beyond to overcome our obstacles. The best part was that she did this service for every guest that she greeted at her kiosk. I can't thank her enough for restoring my faith in Delta and representing her company with absolute class. The flight crews and planes of our insane day of travel were exceptional as well. But, Judith deserves to be recognized for her composure and team spirit for those trying days. Thank you and I hope this outlet finds its way into your supervisors (Carmen Naser) hands, as there is no other form of contact I could find to relay this message. All the best to you! read more

Iv never had a problem with flying delta, but after seeing the video of delta kicking off a married couple with 2 intent children on a red eye flight for having the baby in his own car seat on his own seat the family paid for. That's so wrong and being a new mom I would have been so fearful of my next move sleeping in airport and the inconvenience they made that family go threw I will NEVER ever fly with u again. Jet blue all day! I'd even go spirit which I dislike over delta. read more

Don't take the Detroit to Fort Lauderdale flight and sit in coach. It is an ancient MD80 Aircraft, that you need to be very small to sit in the seats. My knees (at 6 foot and 3/4 inches) were jammed into the seat in front of me. THEN the lady in front reclined her seat. I was bruised and unable to move for the 3 hour flight. It was a horrible flight. They have made it so that you have to pay extra for your knees to even fit. NEVER AGAIN......... read more

They made me change my baby on the plane's toilet. She was 3 months old and they did not have a changing station because "the plane is old." Then I tried to change her on the seats or floor but was told that its a "health code violation." Apparently their "little trick" is to put a airplane blanket on the seat before hand. Thankfully my daughter is advance and has a strong neck. So many things could have gone wrong and caused an injury. I don't recommend flying Delta if you have a baby. I know some of the planes are up-to-date but you may end up with one of the old ones. read more

This airline absolutely sucks!! My flight was delayed almost 2 hrs to NY. The food options and the shops in the wing are great but Delta itself a piece of turd!! Fly JetBlue instead they are the best!! read more

So after being on delta flight to west palm beach I have a complaint the older stuartess with red hair on this flight was serving the complimentary drinks and snacked she assisted everyone in the exit seat area except me I wondered why I wasn't served anything so I went to get her attention without any acknowledgement. She came through to pick up the trash and still I wasn't acknowledged when I went to get her attention . I will not make this am issue of color or anything like that. Maybe she had a long day but I think it funny I was the only person overlooked. she woke up the couple on front of me it ask them if they wanted something. It's not a big deal from the standpoint that it is just a half can of juice or soda and pretzels but it's the principle of the situation my ticket was the same price as everybody else was. I don't know if delta will care I am just one person but from this point on your airlines will not be my first choice anymore I will give my money to American Airlines if I can help it. Just thought you should know. read more