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    American Airlines

    2.2 (43 reviews)
    Closed 9:00 am - 5:00 pm

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    Chris M.

    Their flights are amazing. I always take them when I have the opportunity because I know what I am going to get. I figure it is going to take me a day regardless where I go so I might as take an airline which I have good success in the past. We did sit out on the runway without moving for an hour. This just happens. It is part of the travel process. Something usually goes wrong so this is just part of travel. American does have fee WiFi as well as a movie library to select from on their app. Just remember to bring the ear plugs for sound. Please add non-stop from Boston to Palm Beach! I love those biscuits they give out on the flight. They get my vote.

    Betsy S.

    I'm happy to say that I had a delightful experience recently with American. I am not elite status, I should say. The flight left on time. The flight attendants were courteous. The bathrooms were clean. The snacks and the drinks were fine. My luggage arrived promptly and in one piece. The people at the airport were helpful as well. So I was prepared for the worst and got the best. Thank you.

    No refund, no communication from them. Still fighting this it takes up so much time and energy

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    1 year ago

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    6 months ago

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    2 years ago

    Sam in bag drop services is amazing he got us a flight in the next hour when all other airlines was booked until next day.

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    6 years ago

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    7 years ago

    Their customer service practices are a joke. It is embarrassing that the name, American, is in its name. It gives us all a bad rap.

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    10 years ago

    Fling out of PBIA; Quick line, nice person waited on us and the rest of the check in was smooth. Here we go

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    Page 1 of 2

    Ask the Community - American Airlines

    Review Highlights - American Airlines

    Flew in from DCA (round trip) and the flight both ways was perfectly on time, actually early.

    Mentioned in 2 reviews

    Read more highlights

    Bahamasair

    Bahamasair

    2.0(7 reviews)
    0.2 mi

    The official 'customer service number **Bahamasair Airlines** (toll-free) number is **1 (877)…read more456-2077™ or +1 (877) 456-2077** for additional assistance. Support is available 24 hours a day, 7 days a week for passengers needing help with reservations, flight changes, cancellations, rebooking, baggage inquiries, refunds, and other travel-related concerns. The customer service team assists travelers with managing existing bookings, updating itineraries, exploring alternative travel options, and addressing questions throughout the travel process. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. Unfortunately, this American Airlines experience fell short of expectations. I paid an extra **$140** for seats that appeared to offer a better arrangement during the booking process. However, after my wife and I boarded the aircraft, we realized the seating layout differed from what had been displayed at purchase. Paying additional fees only to encounter an uncomfortable seating situation was disappointing. My assigned seat, **6K**, lacked adequate cushioning, making the journey more uncomfortable than expected. I relied on extra pillows and blankets for lower back support throughout much of the flight. On longer trips, seat comfort can make a significant difference in the overall passenger experience. The customer service process proved equally frustrating. I first contacted an agent in Detroit seeking clarification regarding my flight details and aircraft information. I was then transferred to another department, believed to be located in Chicago, where I was informed they could not assist and was given yet another number to call. That representative ultimately redirected me back to the original Detroit contact. Only after several calls and repeated explanations did an agent finally provide the information I had requested from the start. After boarding, I found the aircraft itself attractive and well-maintained, and most of the flight attendants appeared hardworking and professional despite managing a busy cabin. However, the overall environment deteriorated as the flight progressed. A number of passengers were noisy and inconsiderate, and the lavatories became increasingly untidy within a few hours, with wet floors and sinks requiring attention. Although the cabin crew deserved recognition for their efforts and professionalism, the inconsistent customer service, uncomfortable seating experience, and declining cleanliness ultimately overshadowed the positives. Based on this experience, I would strongly compare alternatives before booking American Airlines for a similar trip in the Future. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. Unfortunately, this American Airlines experience fell short of expectations. I paid an extra **$140** for seats that appeared to offer a better arrangement during the booking process. However, after my wife and I boarded the aircraft, we realized the seating layout differed from what had been displayed at purchase. Paying additional fees only to encounter an uncomfortable seating situation was disappointing. My assigned seat, **6K**, lacked adequate cushioning, making the journey more uncomfortable than expected. I relied on extra pillows and blankets for lower back support throughout much of the flight. On longer trips, seat comfort can make a significant difference in the overall passenger experience. The customer service process proved equally frustrating. I first contacted an agent in Detroit seeking clarification regarding my flight details and aircraft information. I was then transferred to another department, believed to be located in Chicago, where I was informed they could not assist and was given yet another number to call. That representative ultimately redirected me back to the original Detroit contact. Only after several calls and repeated explanations did an agent finally provide the information I had requested from the start. After boarding, I found the aircraft itself attractive and well-maintained, and most of the flight attendants appeared hardworking and professional despite managing a busy cabin. However, the overall environment deteriorated as the flight progressed. A number of passengers were noisy and inconsiderate, and the lavatories became increasingly untidy within a few hours, with wet floors and sinks requiring attention. Although the cabin crew deserved recognition for their efforts and professionalism, the inconsistent customer service, uncomfortable seating experience, and declining cleanliness ultimately overshadowed the positives. Based on this experience, I would strongly compare alternatives before booking American Airlines for a similar trip in the Future.!!

    EVERYTHING!! I wish I would have read the reviews! The one time I didn't OMG! Another review was…read moreable to sum it up "Horrible airline, horrible service! You will miss connecting flights. Flights get changed and moved with no notice or explanation." Then, we were told we couldn't sit in our assigned seats because they needed "to balance the plane" yet they chose who went where!!! Others sat in our seats AND NOT ONE SMILE NOR APOLOGY FOR CANCELING OUR PAID FLIGHT WITH NO NOTICE!!!! We spent a whole day of our vacation in the airport!! They deserve 0 stars but I had to rate hence 1 star!!!

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    Bahamasair
    Bahamasair
    Bahamasair

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    Palm Beach International Airport - PBI - Airport under construction

    Palm Beach International Airport - PBI

    3.9(501 reviews)
    0.2 mi

    A flight out of Palm beach is a win. When we plan a trip…read morewe always check the 3 big airports in South Florida. We rarely make it down to Miami for a flight, but West Palm is usually worth going north to that airport for a flight. We planned a weekend trip to New York last month and with a bit cross checking, Palm Beach International Airport had the best flight based on flight time and cost. It is nice to be able to just walk into a airport that's not crazy at all. within minutes after walking in we are almost always gateside. They have a quick TSA area, and once by the gate there is always spot to grab a bite or drink. This last trip there was a open space bar in the middle of the rotunda where we could see our gate and about four others, so it was easy to time our check grab and getting in line for our flight. We generally fly out of Fort Lauderdale, but when its close to a tie which to go with, we got Palm Beach.

    This is a decent little airport. I came for a conference and found it very convenient to the place…read moreI stayed. It was easy to get in and get out. Flying home, my flight was delayed but there were plenty of places to sit and I was able to use my laptop and charge my phones. There were places to eat and drink, as well as newsstands for snacks and sundries. Not a ton of options, but plenty if you're there for just a brief time. I can't fault it. If visiting Florida is your thing, this is a good gateway.

    Photos
    Palm Beach International Airport - PBI
    Palm Beach International Airport - PBI - Lucca Transportation

    Lucca Transportation

    Palm Beach International Airport - PBI - VIP pick up

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    VIP pick up

    Frontier Airlines - Flight delayed again.  Get your shit together Frontier.

    Frontier Airlines

    1.3(14 reviews)
    0.2 mi

    Frontier is a low budget airline flying from Palm Beach International to a handful of locations…read more Frontier flies direct to Trenton-Mercer Airport in NJ, so that's why I fly it occasionally. I'm bummed they stopped flying from Fort Lauderdale. I've had great experiences with Frontier (like today when all goes smoothly and on-time), and horrible experiences (like my previous 3 trips). Like 8 hour delays because the plane is broken and they don't have other planes. And miscommunications to passengers where they post a 3 hour delay on their website and send a text to passengers, only to give 1 hour notice that the plane is actually on time. Oops, our bad. We forgot to correct our prior notification. And having no luggage because now you're running to catch the flight, praying they'll re-open the doors (they did), and knowing you don't have a second to spare to bring a bag. So, sometimes you get what you pay for with Frontier. My latest ticket was purchased the day before the flight and only cost $168 roundtrip with taxes and $30 for a checked bag (that I didn't actually check). Pretty darn cheap. Know that you pay extra for everything. There is a base ticket price, usually for a middle seat toward the back of the plane. Then you pay more for a carry-on or checked bag. Then you can pay more for a better seat (window, front of plane, more leg room, seat that reclines). On board, you can get 2 cups of water for free, and pay for anything else. My bottle of water was $2.99. I've always had a good experience with Frontier employees. Gate attendants have been friendly, and onboard crews have been funny, friendly and efficient.

    Absolute worst. Constant delays and they offer nothing to compensate. If they cancel your flight no…read morevouchers for hotel. Only airline that doesn't. Website is not accurate with arrivals and departures. Missed my flight because they said delay and then there was none. Sitting in airport waiting again with others that have been delayed. No information is ever provided.

    Photos
    Frontier Airlines - Screen shot of their website. Flight ended up leaving on time. How is a passenger supposed to know.

    Screen shot of their website. Flight ended up leaving on time. How is a passenger supposed to know.

    Frontier Airlines
    Frontier Airlines - I am glad Frontier airlines is cleaning their planes extra well during COVID.  Three pieces of chewed gum stuck to the seat in front of me.

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    I am glad Frontier airlines is cleaning their planes extra well during COVID. Three pieces of chewed gum stuck to the seat in front of me.

    Southwest Airlines - Front row seating

    Southwest Airlines

    2.5(17 reviews)
    0.2 mi

    No airline is perfect, and with the recent issues, I hope southwest takes a second look at their…read morescheduling policies. All in all when I do fly southwest it is typically a good experience! The flight attendants, are friendly and even will be funny sometimes depending on the crew you get. The planes also are typically clean, and I've never had issues with the in flight wifi. I'm a person who likes a Bloody Mary on a flight, and it was southwest who introduced me to lime crystals which is a lovely addition to a Bloody Mary, and I personally think the snack mix is tasty as well, it's a great combo/assortment. I will say, it pays to be in the A Group since they do have an open seating policy. I travel a good deal, and will continue to use southwest if I'm traveling to an area that they fly to

    Absolutely the only way to fly…read more.. Booked a flight to Ft Lauderdale from Austin a couple of weeks ago. Had trouble getting a rental car so so I thought I should reschedule the flight. Called customer service less than 24 hours before my flight to change it. I was able to make the change with no extra charges or fees. $167 rt When I got on the plane there were two women seated in the 1st row so I sat in the middle seat. First time in my life that I was the first passenger off a plane. Why would anyone fly with any other airline? Free checked bags, great friendly customer service, no charge for changes, credits and points no longer expire. Southwest you raise the bar for air travel!

    Photos
    Southwest Airlines
    Southwest Airlines
    Southwest Airlines

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    American Airlines - airlines - Updated June 2026

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