United flies 737 (or similar) jet service into PBI which is much preferable to the small planes. The gate area was spacious and the gate personnel seemed friendly and helpful. read more

United Airlines - Airlines Near Me - West Palm Beach, Florida

No issues getting in or out, all flights were on time. GA and Checkin Agents were all helpful.

This is the first time and last time that I will be using United Airlines. Plane is absolutely disgustingly filthy. The staff is so rude. I also feel like they have no idea what they're doing. Everybody is scrambling around in a chaotic way. The lady at check in was rude to me when I asked her a question she cut me off in conversation. so the return flight, my whole family was broken up in different seats. I looked on online to see what seats were available. Flight attendant refused to let us sit together, even though there were seats available for purchase. She told me that they only available for purchase and if nobody sits in them then oh well she won't let us sit together even if nobody purchases them. On the flight back flight attendants were so rude to everybody. They kept dropping the snacks and male flight attendant tossed the earbuds at me. What the heck!!! I know that everyone was frustrated about the 3 hour delay but at least be nice. We pay a lot of money to fly. I will not do this again!!!!! read more

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Everything. Horrible company. Cancelled the flight last night from EWR to PBI. No availabt crew. In all of NY/NJ. No available crews. Ridiculous. Slept over at the airport. Got on new flight 10am. Delayed after noon. No food yet. Supposedly because of fueling issues. Took off. Fly in circles for an hour. Rerouted to Dulles DC. Supposedly people will meet us there from UA to lie to us and not assist us to get to PBI. Probably help us back to EWR. Only worse airline is Frontier. NFU !!! Never Fly United. read more

Jennifer at check-in gave my family the most pleasant check in experience I've ever had at an airport. It's The night before Thanksgiving, tons of delayed flights, and Jennifer is in the last hour of her shift. None of this prevented her from staying positive, she helped us with all our issues keeping's a smile on her face and full effort into her job. Thanks to united you hired a good one read more

Cancelled flight due to weather but there were no weather issues at either area of departure or landing Now I hear that is they cancel due to weather they don't have to pay for hotels or anything else They can just say cancel due to weather they cancelled all their flights for that day So today there were 200 people in security line today from all the cancellations from the day before I will never flight this airline again Flying is not what it used to be read more

Made me unpack my checked bag because it was 52 pounds instead of 50. Then was rude about it. Original male gate agent was ok with it but then ego laden thin woman supervisor walked by and made us unpack our bag 2 pounds. She then blamed it on "weight and balance" which is a crock. As a pilot I know they don't stack bags based on weight. I asked if I weighed 202 pounds today instead of 200 would I have to sit on a different spot in the plane? It all made it on the plane anyway - all the did was annoy a customer. No wonder 1.4 star review. Losers read more

We were on an 11:03 flight arriving around 2:00 in West Palm Beach.. the flight was delayed for mechanical reasons by INCREMENTS announcing delays virtually every 15 minutes...this caused my daughter, son in law, $ toddler to finally leave the airport @ 7: 00pm having waited at EWR TEN hours not knowing if the flight would be ultimately canceled..so I'm missing my family after being through United Hell .. we were so sick & exhausted when we arrived @ PBI & hadto wait for luggage @ 12:30 am. We need a REFUND or vouchers..horrific also for the POOR gate people who got no info either read more

We paid for premium seats from Newark to Europe and two days before we leave we get a notice that they had changed our seats so we are sitting in the middle of people we don't know and four rows apart. Needless to say we canceled a trip we had planned for a year. That is not the only issue. We had vouchers to fly to Newark but the plane had a flat so we couldn't fly out until the next day and of course that flight was delayed and we missed having dinner with friends we hadn't seen in a long time. Jet Blue here I come read more

Worst experience ever ! My brother is a 9/11 cancer survivor. He flew into palm beach so he can see doctors for a kidney transplant. Today he was due to fly into NYC so he can be at Mount Sinai Hospital on Monday morning for a biopsy of a cyst on the one kidney he has remaining do to the cancer. Anyway, his flight today was postponed for two hours then was added a lay over in DC. Turns out the plane he was do to catch in DC would have already taken off by the time the plane from palm beach arrived. Bringing this information to the attention of ticket agent turned out to be useless. He was told he can get a flight out tomorrow morning. With that , he had to leave airport and go rent a hotel. On his dime. Not only did he have to pay for that room but he also lost his money for the room he already reserved for tonight in NYC. After checking into his room tonight he calls customers service . Again,useless ! He was told he was on his own. They would not help with accommodations. Being disabled this was a lot for him to handle. He asked that phone agent/ representative to please escalate his call to a supervisor. He did so .Well, again that supervisor spoke down to him and had blatant disregard for his situation . (Her name was Jasmine ID # V545197. ) he was very overwhelmed so i had gotten on the phone with this supervisor to no avail. She simple tried to talk down to me and over speak me. Her reply to this situation was " he could have stayed in the airport and nothing else could be done" . Palm Beach airport closes every not at approx 3am. She didnt not want to hear it. Now he is out $804 plus 2 uber rides totaling $42. If this airlines treats the disabled this way i cant imagine how they treat others when these types of issues arise . They refused to give just a simple credit for future flight or take responsibility for this mix up. I just hope if you or you family are using this airline, please make sure they have extra cash on hand for this type of treatment or they will be sitting outside a closed airport for 4 hours . With covid and everything else going on sitting outside was not a option . I just wish they could have been more accepting of this matter and treated him fairly. Very sad that it came to this. Please be careful of this type of treatment. read more

This airport location with United is great. Very convenient, plenty of agents and the check in was fast and easy.

Our flight is delayed because the flight attendant is MIA. Waiting for a replacement. Not a good way to start your trip!

How dare you repeatedly violate the ADA & ACAA! You fail to offer a wheelchair, force a paraplegic passenger to crawl off THREE different planes and then you offer him flight credits? Are you insane? Why would they ever fly you again? read more

United Airlines - Airlines Near Me - West Palm Beach, Florida

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I would give them a zero if I could, kicking a 2 year old off the plane because she wasn't wearing a mask, the family was trying to get it on her but she was freaking out. I hope United goes out of business, what did they want for the parents to beat their 2 year old child until she complied all common sense out the window. Let's pack a plane full of people sitting next to each other for profits, let them pull their masks down to eat and drink because you can't spread covid that way and let's kick a family off because their 2 year old won't wear a mask. Disgusting! read more

No Wifi No Power although outlet at seat and freezing What's wrong , can't they get it right? read more

I am at West Palm Beach Airport. Our flight was supposed to leave at 12:30. Due to weather we were delayed and finally boarded at 2:45. It is now 4:00 and due to weather at our destination city, Newark, New Jersey we are still sitting in the plane. As uncomfortable as this is, especially since I had a triple bypass open heart surgery just two months ago, the crew have been very kind and the pilot has been very good at communicating with us. The staff at boarding counter were also very kind and extremely helpful. Not the funnest day of travel but weather is no ones fault. read more

I would give 0 stars if I could. This was my first and last time using United Airlines. I had a flight from Albany, NY to West Palm Beach for a three day getaway and a connecting flight in Newark, NJ. They booked the layover with a 30 minute window. The plane was delayed in Albany due to Air traffic control and we took off about 45 minutes late. The connection at Newark was at a different gate which required a shuttle bus and a long walk. We missed our connecting flight by 15 minutes. Stranded and upset we were directed to go to a customer service line which had only two employees working with about 15 people ahead of us. After 45 minutes or so waiting in THAT line, we were directed to a standby flight which set us back two hours with no guarantee of being put on the plane. We were told if we couldn't get onto the plane we could get on one at 8:30am the next day. No compensation offered. We were lucky that a woman was kicked off the plane for being too drunk which freed up the room we needed. What a miracle! So I sat squished in between two strangers and my girlfriend sat with two strangers in the back of the plane but we were happy to get to our destination on the same night (although 2 hours later than scheduled). After landing, we went to the "luggage storage office" we were told to find our suitcase at only to find it TOO was delayed(no surprise after some contemplation). So now I sit wasting the first whole day of my 3 day vacation waiting around for them to deliver my luggage. Thanks United Airlines for the unfelt shrugging apology but that's not what we paid for. Very Truly Disappointed, Mike Savastio read more

Don't be ripped off by United Airlines with purchasing flight insurance thru them / their affiliate when buying a ticket. We bought a ticket for our son to fly to FSU to escort his girlfriend to an event. My wife bought insurance because United's website said "buy insurance in case you need to change your trip". Well, the event was moved two weekends further out to mid-April so I called United today to change flights. He is rebooked oomph the exact same flights just two weeks later. I told the agent about thE insurance and she said that the ticket price was the same as the original ($298.80) so there would be no cost to change it...other than United's $200 booking fee to maKe the change. What a bunch of crap! Airlines wonder why they get a bad wrap...this is a perfect example. As I told the agent, "I will never fly United again!", to which she simple laughed...adding insult to injury. Then she had the gall to ask me if I wanted to pay the fee with my United Airlines credit card to which I replied with a laugh and "I will never have a United credit card now." United Airlines you are a joke. Hope you follow the path of so many other airlines who forgot about about the customer. II you're a potential passenger, do yourself a favor and...FLY THE FRIENDLY SKIES...of a different airlines. #UnitedAirlines #UnitedSucKs read more

The gate personal at PBI gate B6 for flight 2130 on Feb 2 Nd Were Very Unprofessional and Rude they should not be working in the customer service industry it definitely gives United Airlines a bad name. read more

I was flying from FL to NJ with my little sister who's a minor, we of course had seats together but when I got to my seat there was an awful smell and we realized it was throw up all over my seatbelt. We asked if it could please be cleaned and instead they moved both my sister and my seat, separating us. She was very upset and scared being so far from me on the plane. I insisted that they just needed to wipe the seatbelt down instead of completely moving our seats and separating us, and I even asked if they had Clorox wipes or something that I could use to clean up the sit myself. They said no and insisted that they move, giving me a great deal of attitude. How could they not be carrying any sort of sanitation supplies on the plane? Absolutely disgusting, I'm horrified and will never be flying United again. I would give 0 stars if I could. read more

June 28th 2018 Here is some Newsworthy information for you about what occurred last night & this morning at the Denver Airport at the United Airlines terminal. My name is Barry C and my (Case # 18950390) I purchased 1 last minute round trip ticket with my hard earned United Air Mile Plus air miles. One round-trip ticket for my girlfriend Vivian that lives with me here in Lake Worth Florida to see her second sister in Portland OR that has stopped eating all food, water and nutrition because of advanced Alzheimer's disease before she dies. Vivian will now be extremely late because her flight was first delayed in Fort Lauderdale for the flight to Chicago and then much worse because of the PURE NEGLIGENCE when United airlines actually brought the wrong jet to the gate in Chicago going to Denver causing her and everyone else to miss their flights from Denver to everywhere else including Vivian's flight to Portland OR. As I type this letter at Apox 3 AM in the morning Vivian is exhausted while waiting in a line behind dozens of people waiting for information about how and when she is going to make it to Portland OR in her attempt to see her sister before she dies which could happen at any time. In fact, her sister could have already died at this time with Vivian not even knowing it now that its just about 3AM. United Airlines has already told her that there is no motel or hotel to put her up in so she will have to sleep on the filthy floor in the terminal. They gave her food vouchers but they are totally worthless because everything is closed so Vivian now has absolutely nothing to eat. I am now demanding to have all of my air miles for this trip compensated back into my account! My Girlfriend Vivian deserves to compensated over and above my air miles for the PURE HELL she is now going through because of the total negligence and stupidity of United Airlines screwing up the entire multiple flight plan by first experiencing a long delay in Fort Lauderdale for the flight to Chicago and then when she arrived United Airlines brought the wrong jet to the gate in Chicago that caused the delay that prevented everyone from catching their connecting flights! Vivian needs to get to Portland OR ASAP! If United Airlines does not compensate me as requested I will have no other choice other then to litigate them and go to the media and online to tell this story about the horrible chain of events and experiences that Vivian is still going through. It is now not only Vivian but I am also sitting here stressed out and worried sick while writing this letter to you people at United Airlines at now 3 AM. With all of this going on I will now not be able to work later today because I should be sleeping. PS. I hope to God that you get her back to Fort Lauderdale without more problems when she returns! UPDATE--June 28th 2018 Update----An agent from United Airlines called me this morning at 9:50 AM to in response to my contacting them. The woman I talked to had absolutely no idea that the wrong Jet was brought to Vivians gate in Denver. And when I told her that United announced this to the passengers at the gate after it occurred she would not accept this fact and told me since they consider this a controllable delay they would do nothing for Vivian and they would not reimburse my full amount of air miles back to me. This is outrageous and proves how little United Airlines cares about its responsibilities and actions when they cause damage to harm their customers and passengers! I now intend to litigate them for this and it won't be for my air miles back. I will also contact all forms of media to expose United Airlines for that they have done! Don't Fly United! Barry C read more

If you purchase a ticket through a third party like Orbitz or Expedia they penalize you by making you check your carry-on bag and pay a fee. Even if you want to pay the fee so that you can carry on your bag, they won't let you. Plan to add another half hour and $25 to your trip. Plus the web app will not allow you to add your TSA number. United will not be an airline I use in the future. read more

Do NOT fly United Airlines! I flew from West Palm Beach, Florida, to Boston, with a layover in Newark, New Jersey. At Palm Beach International, an announcement was made that the flight was full, and we were asked to check bags to make things easier in the cabin. Big mistake! Big mistake. I had wrapped an electric razor in a bulky, cotton sweater, tied the sleeves shut, thinking this would protect the razor. When I got home, I discovered the sleeves had been untied, the razor was still in my luggage, but was smashed. I called United, who directed me to report the damage on line, using the "Contact Us" option on the drop-down menu. Well, all it gave me was a phone number. So I called, and waited so long, I gave up, and tried calling a few days later. The woman who answered had to put me on hold after each comment or question I made, it became obvious she was being coached, that she didn't have answers, but needed to ask advice. Well, I was told that three days later to report the damage was TOO LATE! I should have reported the damage within 24 hours. She literally told me I should have unpacked my luggage at Logan Airport in Boston, and reported the damage there, that the damage had nothing to do with United, but was a problem with the airport. Have you ever unpacked you luggage at the airport??? I have never done so, and have NEVER seen anyone unpacking his or her luggage at any airport. SHAME on you, United Airlines! I will never, ever, ever, fly this airlines again, and am telling everyone I know to avoid doing so. I am going to post the same advice on Trip Advisor, on Facebook, and Angie's List. So much for flying the friendly skies of United! read more