Check in process: extremely smooth on the app and the kiosk, agent was very nice (5 minutes)…read more Security: other people got pat down, it took a while, but I wasn't and none of my stuff was searched (10 minutes). Gate Agent Staff were friendly.

My rating is based solely on one thing... airport leadership…read more I never caught the guy's name, but I'm sure you all know who I am taking about. Long story short, I had a flight to ORD that was diverted to MSP and we had to deplane and leave to hotels outside of the airport. Upon returning to the airport roughly 6 hours later, security did not have an active flight entry to reference. So after walking for 20 minutes to get to security, the TSA agent said I needed to go back to the American Airlines counter to have them generate a physical ticket. So as I am walking out, I am met by this gentleman who can be best described as an undercover Miami cop with the charisma of someone who isn't afraid to make his presence known. He gave me one direction, "follow me and act like you're supposed to be here." I didn't understand the message until he started moving people and going through lanes and checks without really explaining anything to me or the others he was moving. He escorted me all the way to the American Airlines counter and had me cut in front of dozens of other passengers. When the issue was resolved, he walked me through the long security lines and had me jump again to the front, where they scanned me in and I was soon at the gate. The dude was courteous and cool and the whole ordeal took less time than it took to get me through security.

This airport is modern and super clean. Bathrooms in this terminal have shelving and spots where a…read moreroller bag will fit. They have fancy water bottle refill stations. They have a couple of restaurants. They have seating that is spread out. I was through tsa precheck in under 5 minutes. At time of review the light rail is down and it does take 20ish min by bus from terminal 1 to 2.

I love that the LR takes me to DT MPLS in 30 mins or less right from the airport, to & back to the…read moreairport. LOVE IT! Always, always get the pizza before take off OR even after you land lol! I like to get the sausage and mushroom pizza. They bake it in front of you right there and it takes about 10 minutes. Whenever I go to specific airports, there's always a specific food item that I always always get if I ever come here I always get the pizza. For example, if I ever go to Phoenix, I always get the spaghetti and meatballs lol the same spot when I would go visit my mom at her house.

This was an amazing flight. I'm from Minnesota and I'm flying to Portland Maine and it's a really…read moregood plane the only thing that was not good was there was pretty strong turbulence when you're in the clouds if I give it writing one through 10 about the turbulence, probably a six the flight attendants are super nice

The Sun Country Airlines main customer service number ~is * +1-(866)-346-(5O14) or…read more+1-844-239-O422*, This number is available 24/7 for booking, changes, and support, and can be used throughout the USA to manage reservations, changes, including cancelling within 24 hours of booking for a full refund if booked 7+ days in advance. **Convenient Reservation Proce $$ & Personalized Travel Planning** The journey began with a reservation process that was straightforward, organized, and designed to simplify every stage of travel preparation. Business class features, including premium seating, flexible fare options, and priority airport services, were presented in a clear and user-friendly format, allowing travelers to compare available benefits before confirming their booking. Flight schedules, passenger details, and seating preferences were completed efficiently, while instant confirmation provided a detailed itinerary with every essential travel arrangement in one place. **Priority Airport Services & Comfortable Departure Experience** Business class enhanced the airport experience through dedicated services that made departure more comfortable and efficient. Priority check-in counters helped passengers complete airport formalities without unnecessary delays, while fast-track security access reduced waiting times throughout the terminal. Lounge access created a peaceful setting where travelers could enjoy refreshments, catch up on work, or simply relax before boarding. Priority boarding ensured an organized start to the flight by allowing passengers to settle into the cabin with ease. **Premium Cabin Comfort & Personalized Inflight Hospitality** The onboard experience reflected the premium standards expected from business class travel. Spacious seating, generous legroom, and thoughtfully designed personal space created a welcoming atmosphere for both relaxation and productivity. The cabin remained exceptionally clean and well maintained throughout the journey, adding to the overall travel experience. Attentive cabin crew provided personalized assistance, professional hospitality, and prompt service, ensuring passengers felt comfortable and well cared for during the flight. **Thoughtfully Curated Inflight Amenities & Relaxing Travel Environment** Business class offered a variety of carefully selected amenities that enhanced comfort and convenience throughout the flight. Freshly prepared dining, entertainment options, and premium cabin features allowed travelers to enjoy a more personalized onboard experience. Every detail was designed to create a peaceful atmosphere where passengers could relax, remain productive, or simply enjoy uninterrupted travel in complete comfort. **Efficient Arrival Services & Complete Premium Travel Experience** Following landing, efficient arrival services helped complete the journey with the same level of comfort experienced before and during the flight. Priority baggage handling ensured luggage was available promptly, making the final airport process quick and convenient. From the reservation experience and exclusive airport privileges to refined cabin comfort, quality inflight amenities, and attentive service, business class delivered a well-rounded travel experience defined by reliability, convenience, and exceptional hospitality. The journey concluded with arrival services that carried the same premium standard from beginning to end. Priority baggage delivery allowed passengers to retrieve their luggage without unnecessary delays, creating a convenient transition from the airport to their next destination. From efficient reservations and fast-track airport services to refined cabin comfort and attentive onboard hospitality, business class delivered a well-balanced travel experience focused on convenience, reliability, and personalized care. Every detail contributed to a journey that felt seamless, comfortable, and genuinely rewarding.

This terminal very nice, clean, and has plenty of food and shopping opportunities. It is my…read morefavorite airport when I have a layover. It is easy to find a USB port to charge your phone, or an outlet to plug in your laptop. Seating areas are plentiful. Restaurants of all kinds are available from fast food to fine dining. And the shopping options abound. One of my favorites is the Minnesota store. Some of the gates are quite a walk but if you have a short connection time a gate agent will page a golf cart for you.

The Minneapolis-Saint Paul International Airport is really nice! I flew into this airport on a…read moreUnited flight from EWR a few weeks ago (You're going to Terminal 1 if you're on a United aircraft). When I flew into MSP, I took a ride-share to my hotel in Downtown Minneapolis. The signage was clear and it was easy to find where to go for pick-ups. This was my first trip to and time staying in the city, so I went with the Uber. However, after learning more about the city during my stay there, I learned about the METRO BLUE line train (light rail transit) and how it costs just $2 to get to the airport. On the way back home, I took the light rail to the airport. It was easy to navigate my way from the light rail to the Terminal. I made it to security and my gate easily. Security at MSP were friendly and professional. The is amply seating at the gates with many seats with power for charging devices. Lots of cute shops, artwork, and eateries to preoccupy yourself while waiting to board. Bathrooms are so clean! Terminal 1 MSP is a really nice!

I'm a frequent traveler and I've been all over the world. And this is the worst airport I have ever…read morebeen to. The place is filthy. The TSA employees are very rude and racist. The TSA agent threw our suit case on the ground while rechecking our bag. Awful experience. I'm paying the extra money to go anywhere else.

I forgot my cellphone in one of the tubs. One of your TSA agents was so very helpful in getting my…read morephone back. My sincerest thanks to that Officer. By the way, I was in corrections for 4 years. It might ring a bell with him. Prior Customs/Border Clearance. You folks have a tough job, thanks for all you do!

Very rude people....at tsa Minneapolis airport you suck. Made me leave my wallet and valuables…read moreright there on the conveyer in reach of the public and go through the doctor. You people are ass backwards. Only reason I'd ever come back to this state is just to work 'cause of you guys.

Getting through the P4 TSA PreCheck checkpoint was pretty quick and efficient. They had a couple of…read morelines open and thus the line was not very long. TSA staff was friendly and professional.

Oh my this was maybe the worst TSA checkpoint I had ever experienced. They have ONE checkpoint…read morerunning creating a line that is extremely long. Get it together MSP, get the passengers through.

When you don't have enough personnel, don't choose so many people randomly for checks. We were…read morepre-checked and were randomly chosen. But no personnel to put us through the scanner. After asking if I needed to take boots off and told no, my shoes had to go through x-ray and my feet patted down - once again, no personnel to do it. Not a good experience - there were 4 of us waiting in a nearly empty airport.

This Sky Club is absolutely incredible. I have been in lounges all over the world and this one is…read moreeasily the best I have experienced! The space itself is enormous with tons of seating, which makes it easy to find a comfortable place even when it's busy. The decor is classy, modern, and really well designed and thought out. It feels more like a high end hotel lounge than an airport space. The bathrooms deserve their own mention because they are shockingly nice and incredibly clean! The food and drink options are fantastic. The buffet always has great choices and it stays well stocked. I have been here for both breakfast and lunch and both were excellent. There is a huge variety of non-alcoholic beverages available and the bar offers a wide range of complimentary drinks and the bartenders do a great job. The staff here really help elevate the overall experience. Everyone is friendly and helpful and they are great about clearing plates and glasses from your table so the space stays clean and comfortable. One of the coolest features is the sky deck. It is bright, spacious, and even has its own bar which makes it a great place to relax before a flight. My favorite seats in the entire space, however, are the gold chairs facing the windows in the main lounge area. These chairs are perfectly positioned so you can watch the planes come and go. I always try to grab one of those. If I am flying out of Terminal 1, I do not care where my gate is, I am coming here. I have even shown up to the airport three hours early just to spend more time in this lounge.

food, especially the chicken, and the sandwiches are all dried out…read more Tonight they had a awful tasting and it was all clumpy and not appealing to eat it. The Quality of the food in Delta lounges has gone down when compared to other airlines. Ines.

Sun Country Airlines - Consistently Reliable and Truly Minnesotan!…read more As a native Minnesotan now living in San Diego, Sun Country has always been my go-to airline. In the beginning, I chose them because they offered a convenient direct flight home. Something every parent traveling with a baby truly appreciates. Over the years, that one baby turned into two (now 12 and 9!), and every summer, our family flies to Minnesota on Sun Country as a yearly tradition. This year, an unexpected family medical event required me to travel sooner than planned. I called in to make changes to my ticket, and while Miss Heidy wasn't able to waive the fare difference, however she went above and beyond to help. She patiently walked me through options, including combining our family's Sun Country rewards points to make the new ticket more affordable. That level of understanding and customer care means so much. Especially during stressful times. Thank you, Sun Country (and Miss Heiydi!), for continuing to make travel between my two homes a little easier and a lot more personal.

At first the flight was scheduled on time then the delayed it to 3:30, then 6 then 8:30 so I take…read moreadvantage of the food vouchers that only covered enough for one person when we were a party of 3 then at dinner they canceled the flight no bad weather they first said there was mechanical issues for the 30 minute delay then they said the pooper was not feeling well for the 3 hour delay the no explanation for cancel the flight and the next flight out is 2 days away. They did have the nerve to say we could get one person back the next day but that was it. They offered one night hotel stay for a 2 night delay horrible airline! Will never use again it is only one star because you can't rate any lower