The official main 24/7 "customer service number" for **Sun Country Airlines** is 1 (855) 924-01.34™, ensuring smooth and hassle-free assistance for bookings, cancellations, and flight changes [Learn More]. Use this (toll-free) number anytime to connect with a live agent for 24/7 assistance, helping you manage bookings, handle cancellations, request refunds, and resolve travel concerns efficiently. This line also provides quick guidance for updating travel plans, checking flight details, and dealing with unexpected changes, ensuring a smooth and hassle-free chance. **Effortless Booking & Clear Travel Setup** The journey began with a booking process that felt quick, intuitive, and well-organized. Business class benefits--flexible fares, priority services, and upgraded seating--were clearly presented, making the upgrade decision simple. Selecting flights and seats was straightforward, with all key details visible before confirmation. The itinerary was delivered instantly, providing a clear and structured overview of the trip. **Priority Airport Experience & Efficient Flow** At the airport, everything felt efficient and stress-free. Priority check-in reduced waiting time, while fast-track security ensured a smooth and predictable process. Lounge access offered a quiet and comfortable space to relax before departure. Boarding was handled seamlessly, with priority access allowing for a calm and hassle-free start to the journey. The policy Once onboard, the comfort level was immediately noticeable. The seating offered generous space and flexibility, making it easy to relax or rest during the flight. The cabin remained calm, clean, and well-maintained throughout, creating a peaceful atmosphere. The crew delivered attentive and professional service, ensuring a consistent and comfortable inflight experience. **Reliable Journey & Smooth Arrival** From takeoff to landing, the experience remained steady and well-managed. Inflight service was delivered efficiently, keeping the journey uninterrupted. After arrival, priority baggage handling ensured a quick and convenient exit. Overall, the experience reflected comfort, efficiency, and consistency--making business class a dependable and worthwhile way to travel. read more

Everything. Lost luggage. I flew with my family and paid $50 to check luggage. Nobody at baggage claim and had to leave my Family to try and find their offices in Cancun. Filed a claim and no call back, no email back, no international phone number that works. read more

I actually had a great experience with sun country. I've been seeing a lot of negative reviews so I was worried but we had a very smooth experience. They were so efficient and on time. Everything went well. read more

Hello Kelliann, Thank you for contacting Sun Country. We are sorry to learn of your experience at Minneapolis/St. Paul, MN (MSP) airport on June 12, 2026, as you described in your feedback. To allow time for passengers to clear security and ensure smooth baggage delivery, there is a strict 45- minute cut-off for check-in. This is an automated process, and flights cannot be reopened once they are closed. On the day of travel, all passengers must be available for boarding at the departure gate at least 30 minutes before departure. I can understand this must have been frustrating for you, and I am sorry you were not able to travel as originally planned. Upon review of the call placed with a Reservation Specialist, who offered you the next available flight, you opted to travel on 6/17/2026 instead. Change fees of $99 per direction and airfare difference were collected for these changes. I have confirmed you boarded and flew on the changed flight. When the next available flight is boarded and flown, any refund is forfeited. Additionally, we sincerely apologize for your experience with the ticket counter agent. I have shared your feedback with the airport agents' management team to review and address with the agent directly. Although this is not the response you were looking for, I hope you will understand our position in this matter and will allow us the opportunity to welcome you aboard a future Sun Country flight. Sincerely, Carly Customer Care Coordinator Sun Country Airlines 2005 Cargo Rd Minneapolis, MN 55450 My email as i was kicked out of line crying. I was 1 hour and 45 minutes before my flight. I was flying out to see my son after all my health issues including cancer. I was flying for his wedding shower. he is station in North Carolina as he is in the army. I missed his wedding shower and caused a huge hardship money wise to rearrange my flight. Long story short- dont fly with Sun Country I know I never will Again. I will never get my son's one and only wedding shower back for memories. A mother should be there and I was forced not to. read more

Very poor customer service. Made an online reservation, got a confirmation email with receipt and reservation code. Got to a kiosk, reservation not found. Went to airline support desks, sorry not in the system. Showed my reservation number and receipt.. sorry can't help you. Call 3rd party you booked through.. um, receipt and reservation number are through you. Luckily, I was able check-in via an email link.. had to pay for a seat, no free option. Went to front again. Still no reservation. Checked email, they sent a new reservation number. Why? Also, don't send a receipt and a reservation number if you are not able to use at the airport. Anyways, I gave myself plenty of time and figured it out myself. Tried to explain what I did to help desk so they could help in the future and girl just looked frustrated and annoyed with me. (I'm in customer service, sorry was trying to help you for future). Can't beat the price, expect $13 minimum for seat, not like other budget where they just pick for feee, they did give away 6 upgrades to emergency because no one paid.. I paid. $31 for emergency or $13 for back middle. Carry on $25, checked $50. read more

Absolutely horrible. They will change your flight by days without any notice and just expect you to be able to take more days off of work and pay for extra hotels and everything else. It won't even call to tell you like other airlines. Even though you pay for seat selection, they're probably going to just take that away because why not, we've had our flights changed so much and paid for so much and just had things canceled and switched and told too bad. This is the airline that should go bankrupt. read more

I will never use this airline again! Got an email tonight that my return flight in August had been changed to the next day. No concern that we would have to pay for another night at the hotel and extend our rental car. What about having to be back at work? I spent over 2 hours trying to get a hold of a live person. I am not even sure they correctly refunded me, as they couldn't send an email confirmation. Just had to rebook my trip on Delta and paid significantly more since it is closer to my trip date! SUN COUNTRY is useless! Do not book with them!! read more

It's first time I've flown in several years. I don't appreciate all the hidden fees: seat, overhead, checked bag, priority boarding. The ticket agent that checked me in chastised me for not using the kiosk to print my own bag tag and printed it for me only after I said it had been a while since I'd flown I didn't know about the kiosks. She was unnecessarily rude. The flight didn't leave on time because they had to play musical chairs for some strange reason between several passengers, which made no sense to me, and was uncomfortable to witness. read more

Wow, Really horrible to deal with. Rep was nice enough, but company policies were terrible. They canceled due to weather. While there was a link in cancellation email, I got a message indicating that they were unable to process refund on line since "flight was canceled (due to weather)". What the heck? It took 45 minutes to talk to real person. They were unable to send email confirmation that my credit card had been refunded. If credit does not arrive in 5-7 working days, I can call them back, and I am sure, go through wait time hell to see why it was not refunded. Like I said, the rep was perfectly nice, and I kept reinforcing that it was not his fault. I felt bad for him having to work for such idiots. So badly managed! read more

Can't put zero stars, or else I would. Do not fly with the airline. Don't be fooled by the prices. They move departure times up and do not offer refunds even when their staff is to blame for so called "missed flights." I arrived for my flight at least an hour early (my airport is not big). I get stuck at the check in desk because there's no one there to check my bags (granted I had already checked in online, but I needed to check my bag). So I take my bag through security where I get stuck again because I have to take all my toiletries out because they're over the flying limit since I was planning to check my bag. I finally get to the gate 15 minutes before the scheduled departure time, according to my app, and the gate is closed and there's no plane in sight. I check the app again and the flight supposedly left 6 minutes early, which is still after when I arrived at the gate. The app then updated again to say the flight actually left 15 minuets late?? Which clearly is not correct. I found out, after talking to their useless customer service, that they have one employee and they close the check in 45 minutes before departure to go back to the gate. However, also while talking to the useless customer service manager they stated that my name was called 3 times before the plane left, which it clearly was not considering I was in the airport and never heard a thing. They refused to admit to any wrongdoing or were willing to work with me in any way, stating my tickets were nonrefundable and I agreed to the terms and conditions, which apparently include leaving before the departure time on the app. She also refused to answer any of my questions regarding why the plane left early, why the app kept changing departure times, and why they were so unwilling to work with me as a customer. I was held up because they can't fully staff their airline due to budgeting issues and I'm the one who had to pay for it, literally and figuratively. Could I have arrived earlier? Yes. But I was also going based off the information I had according to the app and my previous travel experiences, where I have never had a situation as terrible as this one. I cannot reiterate enough, do not fly with this airline. read more

Delay in flights, no complications. Delay cost me an extra day of airport paid parking. Customer service acted like they could care less. They also charge $50 for a carry on. Will never fly with Sun Country Airlines again. read more

Contacting passengers in advance when there going to be more that an 10 hour delay. Crazy that you didn't know about a maintenance problem before it was supposed to take off from DC. You are just lucky that Trump overturned the requirement that airlines reimburse people for a wait over 3 hours. Shame on you Sun Country. read more

While we are still sitting on the plane at Minneapolis at 10:21 pm on. Flight that was to leave at 7:39pm why do they not just cancel or move to another plane. read more

The people working this airline are some of the kindest folks out there. Yes, there is no video in the seat in front of you (read a book). Yes, there is no first class, then don't fly this airline. This is my go to airline and I absolutely love it because I can fly anywhere out of MSP for next to nothing! read more

The flight landed and stayed on the tarmac for almost an hour, which caused all small children to have temper tantrums. Spend a few more bucks and fly delta. read more

I had a really good experience for my first time flying with Sun Country and I have to tell you that I don't think I can give them anything less than 5 stars because everything went well and as expected. I have never flew Sun Country and never heard of them until I was searching for a flight to Minneapolis. Looks like that's where they are based out of, and they had the best prices for 1 way tickets. The best thing I noticed about Sun Country was that (compared to other airlines who tack on extra fees and add-ons) this was the only airline where the final price was relatively close to what they had initially promised. They had the lowest add on fees in the end which was really cool, because I took a one way on Frontier from Denver to Austin and after add-ons and fees the price of the ticket nearly doubled from the amount they first quoted me on. That was severely disappointing. I was pretty happy with the overall experience, the crew, the flight and the plane itself. We left and arrived on time, no issues with carry on bags. I would consider definitely flying with them again. read more

Worst airline to travel in. I'm flying back to Vegas from Minnesota. There were so many open seats and the flight attendant guy was being an Ahole and wouldn't let people go to the open seats. Dude had an attitude to crying like the seats were his lol. Never flying sun country again.. read more

I had a Sun country flight from jfk to Minneapolis. Google and Sun Country's Instagram page says they are in terminal 4, airport workers and the JFK AirTran said they're in terminal 7. Get to terminal 7 and yup you've got it right no Sun Country. I'm sweaty. I feel disgusting. I had to run to three different terminals to finally find where this airline is. No one knew where the airline was. None of the airport workers, nor the AirTran which is supposed to be correct says the wrong terminal. With 30min left till the bag drop off cutoff after arriving to the airport 2.5 hours early, I had to call the airline to find out that they moved to a new terminal a week ago. All the customer service agent was able to offer me. Is "the next time you fly with us Check our website because our website is up-to-date." I said in 38 years of flying up words of 10 times per year. I have never in my life experience this with an airline. The only person that showed any kind of customer service, remorse and did her best to offer me some solice was check in Agent Carolyn. She deserves a raise. She dealt with my misdirected frustration, quickly got me sorted all with an apology for my experience. She is the only reason for a 2. read more

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You will be more than pleasantly surprised and thankful that this low cost airline is actually wonderful! I was shocked because sun country has (1) free WiFi, (2) charging stations in the plane and at the gate, (3) free current movies plus games and shows, (4) the seats recline, (5) and free drinks (no snacks). I flew on 4/13/25 and my one way ticket was $98 from Chicago IL-Ohare - ORD to Minneapolis MN-MSP. So how can anyone complain when you pay at least $100 more for other major airlines? The staff were decent... a few were a bit harsh on the Chicago side yelling at a passenger who went to the bathroom and told her "sit down right now!" The flight attendant could have said it a bit nicer like "please sit down now I don't want you to get hurt while we are soon landing." And I asked for a can of juice and no cup or ice (I hate wasting plastic) and I wasn't sure if I wanted to drink it all durinh the 1 hour flight or take it on the road trip w me to Grand Forks ND. But I didn't have a choice bc the flight attendant opened it for me. I didn't ask and she should have asked bc when I could only drink 3 sips I had to throw it out before we landed. No airline ever forced me to give the unfinished drink to trash. I understand if it's a glass cup and it's alcohol in there but juice in a can ... no. Well I guess that's one of the issues I didn't like and the only other issue was as soon as I landed at MSP in Minneapolis I could smell the carpet which was stale and musty. I would totally get rid of it. Less maintenance for staff, less energy and money wasted on shampooing carpet, no odors and dust collection. And lastly I was also thankful that even tho this is a budget plane, we didn't have to take a shuttle to the plane and gate that some do. So you go directly from the TSA security check to the gate to the plane. Try it sometime and save the money for good food! Just pack light. See my pic or widow my rolling luggage I bought for $30 in Nice, France. It's 17.5" tall x 8" deep x 11" wide. It's a Personal Item and fits under the seat on most or all major budget airlines including the wheels. You will not get charged for a carry on for $50 w Sun Country. Some others charge $75 to $100 for carry on beyond the personal item. So find something similar and no one will charge you a fee saying it's a carry on beyond the free included personal item like a backpack or duffle bag. At the gate they have what looks like a Japanese instant noodle vending machine that sells hot bowls on the spot. They also have the Minnesota lottery machine here also at the Sun Country gate. read more

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Sun Country is the most miserable airline I have ever dealt with. I had booked a flight on 01/01/2026 to attend a funeral. At 2:00 AM the flight was moved back some 8 hrs. Now I book a flight and the flight has been delayed. Then they offer me a voucher as if I would like to fly with them again. You cannot get in touch with them to talk to a real human being. DON'T EVER BOOK ANYTHING WITH THIS WORTHLESS CARRIER!! read more

There's a lot of complaints about Sun Country, however most of them have nothing to do with the airline, many times the airlines are at the mercy of the airport as far as delays go. I've never had a problem with Sun Country.........maybe my time is coming haha. A lot of the problems lay with the nickel & diming, all the small charges. However, there are some tips you can do to make your journey better, such as traveling light with a back pack so you don't have to pay for carry on fees, also paying just a little extra for the exit row seat, which gains you an extra 9 inches of leg room(well worth it). read more

Sun Country Airlines - Airlines Near Me - Minneapolis, Minnesota

I would give them 0 stars if I could. Second time in 3 years with significant delays due to mechanical issues. First time was a 12 hour delay. The second time was a 26 hour delay/cancellation. This time we had to wait in the airport for 2 hours to get our bags, go back through customs and then were told to go and find ourselves a taxi service to take us to a hotel. The only voucher that worked for us was the hotel. No money for transportation or food. When we finally got on a plane a flight attendant stated that they had been the rescue crew all week. Sounds like this happens way too often with them. Customer service is a joke. read more

Ridiculous cancellation policy (which I'm aware I agreed to) Had a reservation for me and my wife for a quick round-trip flight for a weekend wedding, and 2 weeks before the departure date, my father was placed on hospice. I promptly canceled plans to attend the wedding. I explained this situation to the customer service rep, including that I was well aware of the policies by which I agreed, and pleaded for a refund given my circumstance. The customer service rep offered a slightly reduced cancellation fee, explained that the tickets would be non-refundable, and left it at that. Zero sympathy whatsoever. Would not recommend this airline to my worst enemy - just pay a slight premium for a better experience and better customer service. read more

Rubbish communication, unhelpful desk agent, up-charges everywhere, and Expedia was supremely unhelpful. Never again for Expedia or Sun Country. read more

Shit show! From the flights attendants screaming and berating the cleaning crew - to the wait on the jet bridge to board - to the wait to fix a light covering in the back after boarding - to the 1 hr wait to get off of the plane. It was one ridiculous wait after another and it all sounded like it came from an absolute lack of communication! read more

I had not flown in one year. The first red flag was when I checked a bag and was told there was an additional $55 fee for my carry-on. After I signed up for flight alerts and waited at the gate written on my boarding pass by the agent who checked me in, I realized I did not see my flight number posted on the gate screen, nor was anything mentioned about it over the PA system. At 10 minutes past boarding time, I talked to an agent at the gate desk and was informed that the gate had been changed to be three or so away from where I stood. I had a priority ticket and was disappointed that there was no space directly overhead for the $55 fee carry-on bag as I was one of the last few seated. Once we were in the air, I tried to connect to onboard entertainment. No go. I had a movie and music on my cell phone so used those to fill the void. On the return flight, the onboard system worked. Sun Country, I believe the carry-on bag fee is inappropriate for the same bag I used to bring on with no fee previously. Customers should be able to rely on flight alerts sent to their e-mail and cell phones when they sign up for them, otherwise, don't offer the service. When your onboard entertainment system is working, provide instructions on how to connect to it. I found none at my seat. When it's not working, I like to know. read more

Summary: Unprofessional business practices, flawed customer service, failure to provide services as advertised, complete refusal to provide refunds. I was booked a flight PHX - MSP - MCO by my employer. The flight to MSP was delayed over an hour due to a "controllable error" on behalf of Sun Country which caused me to miss my connecting flight to MCO. There was another Sun Country flight to MCO from the same terminal. I was denied access to this flight because the attendant "wasn't allowed to rebook at the gate." The flight took off with empty seats in it and me stuck in MSP. I was told my checked bag was at MCO by Sun Country representatives. I would later come to find this was a lie. I was offered a rebook that would have me landing at MCO 14 hours after the original flight's landing; this was not an option as I had my brother's wedding to attend as his best man. I was refused all options to be rebooked on a different airline despite the fact that I was inconvenienced by Sun Country on a mistake that was solely their fault. I accepted a voucher for the cost of the flight and figured my employer could keep the voucher and pay me the cost of a rebook with Frontier. I rebooked with Frontier and then was informed, moments before boarding my new flight, that my bag was in MSP. Apparently, without my consent, the bag was refunded as well and left sitting in MSP without my knowledge - I only learned because I was called by a Sun Country representative while at the gate to depart with Frontier. Sun Country refused to send my bag to Orlando using the voucher. I had to leave the terminal, grab my bag, check it and pay it out-of-pocket to Frontier, and then get back to my gate before departure. During this process, Sun Country failed to locate me on all online platforms to offer support as the ticket was purchased by someone else on my behalf and I did not have access to their purchasing card information or personal email (despite having my ID, flight information, and personal information to complete an account lookup). Avoid flying with Sun Country at all costs. read more

This USED TO BE a great inexpensive option. However, they were sold off. The new owners don't care about the customer experience. This is feels like a CATTLE car in the sky. It is not cleaned fully between flights. Nothing is included. Seats are small. The times of flights are "eh - sometime around this time". HORRID experience! If anyone else is as old as me, remember People's Airline? read more

Horrible, inconsiderate crews! Their pricings reflect their nasty behaviors. My 5 y.o. suddenly needed to use the restroom during landing. I had her wait until the plane safely landed and came to a full stop. When we stood up to use the bathroom, one of the crew members told us to sit back down. As I proceeded to explain that it's an emergency bathroom use for my child, the other crew member shouted for us to stop arguing and just go use the bathroom. I will never fly with this disgusting airline again! read more

7/24/25 flight to anchorage: delayed 5 hours apparently due to the pilot not having available hours to make the flight? Terrible planning if the case. Certainly want weather. Put us in anchorage late and missed our rv pickup, which delayed getting to a paid charter following day. Oh but we got a $50 voucher that can only be used on another flight booking....not on baggage fees (1 bag was overweight). Then the return flight 8/2. What a joke. Sat on plane for 2 hours ( boarded 30 minutes prior to scheduled takeoff). 54 degrees outside yet somehow we are 85 on the plane. Cause...overweight by 2000 lbs!? How the hell does that happen? All bags are weighed at check in. Had to wait to have luggage removed and was told will be in a subsequent flight. We land at MSP at 1115 pm. It took 90 minutes to get baggage. was a complete $hit show from start to finish. Pilot told us carousel D. Baggage starts down B. That jammed...took an hour to resolve. In all our flight had items come down B, C, D, and D large....people were not happy. Oh and we were told there's be a sun country rep there for baggage questions...... In all, we had 7 hours of delays for the round trip flight. Oh and no coffee or dots pretzels on return flight. Dont really care about those items, but it just added to the situation. Seems like from top to bottom very poor planning and coordination. I've flown a number of times with sun country but will explore all other options in the future.... read more

Absolutely horrible. Delayed flights 3 times in one day, at the airport for 14 hours straight, won't release any baggage to us so we can book a different flight, no updates whatsoever, boarding time takes longer than take off, waited over an hour after boarding to take off, horrible experience overall, never going on a flight through this air line ever again. -Deserves 0 stars. read more

Trash air carrier. They can clearly see we booked as a family, and deliberately sat our 2 year old and 4 year old, alone, 10 rows in front of us. When we brought it to their attention that this is a safety issue, they basically said "Too bad. You can pay extra if you want a say in it". What company holds your kids hostage behind more money? You would sit a 2 year old next to a complete stranger away from their parents? I would like a Sun Country rep to sign off that that is what they would want. With the people there are in the world? Unbelievable. She can't even talk yet, something could happen to her that she won't realize for decades down the line. Monstrous policy, we will never fly with them again. And for anyone with the notion "it's a budget airline, you get what you pay for"...there is exactly 0 reason to deliberately split kids away from parents. read more

I think I've found the Motel 6 of airlines!!! Lord have mercy. I was traveling with my aunt and uncle who both are disabled and instead of the flight attendants being helpful they were rude. They treated them like they were a burden and annoying. No empathy what so ever. Also very passive aggressive especially when I was trying to stow away their luggage like I was delaying the flight. They were already two hours delayed. But the kicker is the condition of the plane.. it was ran down tore up and dirty like nothing was wiped down vacuumed or trash picked up. There was a fiber or hair on my window chilling through the whole flight. The AC didn't even work it was warm as hell!! You'll have better luck on Spirit!! read more

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Absolutely horrendous experience. Multiple delays both leaving Minneapolis and Tampa. Delays due to mechanical issues and no customer service at gate. Waited on phone for 40 mins, no answer and waiting again for over 20 mins. Do not use this airline. read more

Title: It was an ordeal, can't think of any other word. The most horrible experience at any airport and airline Part I: Check-in at MSP airport There were two separate sections of check-in counters. One with assitance and one for bag drop. We were first asked to get the tags for check-in bags at the self help kiosks. At the kiost, I was not able to check-in stroller and car seat. So I spoke with their ground staff who was guiding the passengers. She asked us to stand in the line for bag drop counters. At the time of dropping our bags, the agent would give tag our stroller and car seat and check them in. After waiting in the line for 10-15 minutes, another agent told us to move to the line for counters labeled check in assistance. So we got into that line which moved much slower and took about 30-35 minutes until we reached the counter. At the counter, one of our bags was overweight by 3 lbs. So we got aside and fixed the weight. Then we were asked to go to another available counter. This took us another 10 minutes. At the new counter, there was a different agent who got upset at us for checking in the bags so late. Saying that we should have just paid extra for the 3 lbs instead of trying to swap the stuff. She was a rude black woman who told us that we should feel lucky to be able to check-in our bags so late. This was 45 minutes before the departure time when the boarding had just started. She told us that we might get our bags in a few weeks as the flight was already closed. She then told us to carry our stroller and car seat to the gate and check it in over there. We requested her because we had a toddler and my wife was pregnant. However, she refused told me that its not her problem. So with a senior (my mom), my pregnant wife and my 2 year old, our party started walking towards the security. (This is 1+ hour after reaching the airport) Part II: Security at MSP T2 Now at the security line, we requested people in the queue to let us go ahead as it was already 20 minutes to departure. People were nice and kind enough to let us pass all the way to the front of the line. At the seurity check, a very rude and disrespectful TSA officer told us to go back to the end of the line as we could not cut across the line. His exact words "You guys need to get back in the line, you are not special" I told him that we had requested all the people in the line and they were okay and requested him to let my wife go as she was pregnant to which he said "Everyone is in the same situation, everyone is in a hurry and we are no exception" and then he escorted us all the way to the back of the line. Again, this is with a senior, toddler and a pregnant wife while carrying a car seat and a stroller and 3 check-in bags. I have been in a similar situation many times where other people have requested me to let them pass ahead and I had no problem. At no other time I saw a TSA officer intervene and harass passengers like this. I am not sure if it was because the officer was white and we were not. Now because the check-in agent didn't let us check in our stroller and car seat, we had to get it through the security. So they had to be checked separately by the TSA officers resulting in further delay. We had to get our baby food also cleared by the TSA causing further delay. Part III: Boarding Somehow after going through all this hassle, we reached the gate. The agent at the gate was annoyed that we were late. Grudgingly he issued tags for our stroller and car seat. At the plane, the pilot and the air hostess were upset that we were late and told us to get in so that they could fly out. Part IV: Final thoughts It is unfortunate what we had to go though and I hope that no other passenger has to go through such situation. Minneapolis ground staff working for sun country airlines is horrible. Not flying sun country again even if I get free tickets. Minneapolis airport TSA is not considerate. I am not sure I will fly via minneapolis airport again. read more

Sun Country completely destroyed my checked luggage and will not replace it due to me not filing a claim within 4 hours of landing. The catch is that the baggage claim center was not open during these hours but yet they will still not allow me to file a claim now because it's outside their 4 hour window, very disappointing... read more

Sun Country Airlines - Damage caused by airline company - Airlines Near Me - Minneapolis, Minnesota

horrible!!! do not fly this airline!!!!! wish i could give zero stars!!!! i will never fly with this airline again!!! please do not fly sun country!!!! Also the plane was super dirty!!! read more

Unprofessional, irresponsible people, and unorganized system. A lot of flight delays...... read more

Sun Country Airlines - Cleaning - Airlines Near Me - Minneapolis, Minnesota

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They lost my sisters bag for the Second year in a row. Which means they lost not only her stuff but the stuff for her 3 year old and 12 year old. It's been 5 days and they can't even find the bag. Then they tell her they have 45 days to find it? They need their stuff!!!! The whole experience of them has me believing they are scattered brain, unorganized, unprofessional. read more

On 03.19.2026 my party of 3 took a Sun Country flight from Minneapolis, MN to Fort Lauderdale, FLA. The Sun Country flight number was Flight SY753 and the reservation code P8PG2T. It was to depart Minneapolis/Saint Paul at 0618 a.m. arriving in Fort Lauderdale at 10:54 a.m. Upon arriving in Fort Lauderdale, the pilot informed us that we were unable to deplane because there was no gate available. This delay took over and hour to resolve. We did not deplane until almost noon. As a result of this delay, we missed our connecting flight on Bahamas Air to Freeport, Grand Bahama, Bahamas, which departed at 12:45pm. Bahamas Air does not check in guest for flights that are due to depart in less than an hour. Bahamas Air charged us for new tickets, for a flight that we could not take until the following day. Consequently, I paid for three new tickets to Freeport, Bahamas, while also paying for extra hotel accommodations. I contacted Sun Country texting with an agent named Sarah. Sarah denied my request for recovery. read more