Sun Country Airlines - Consistently Reliable and Truly Minnesotan! As a native Minnesotan now living in San Diego, Sun Country has always been my go-to airline. In the beginning, I chose them because they offered a convenient direct flight home. Something every parent traveling with a baby truly appreciates. Over the years, that one baby turned into two (now 12 and 9!), and every summer, our family flies to Minnesota on Sun Country as a yearly tradition. This year, an unexpected family medical event required me to travel sooner than planned. I called in to make changes to my ticket, and while Miss Heidy wasn't able to waive the fare difference, however she went above and beyond to help. She patiently walked me through options, including combining our family's Sun Country rewards points to make the new ticket more affordable. That level of understanding and customer care means so much. Especially during stressful times. Thank you, Sun Country (and Miss Heiydi!), for continuing to make travel between my two homes a little easier and a lot more personal. read more

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At first the flight was scheduled on time then the delayed it to 3:30, then 6 then 8:30 so I take advantage of the food vouchers that only covered enough for one person when we were a party of 3 then at dinner they canceled the flight no bad weather they first said there was mechanical issues for the 30 minute delay then they said the pooper was not feeling well for the 3 hour delay the no explanation for cancel the flight and the next flight out is 2 days away. They did have the nerve to say we could get one person back the next day but that was it. They offered one night hotel stay for a 2 night delay horrible airline! Will never use again it is only one star because you can't rate any lower read more

Absolutely horrible. I will never use them again. Buyer beware. They charged me 55.00 for overhead bin space. Plane was broken and had to deplane and reboard. read more

This is our go-to airline. They are efficient, affordable, and friendly. We fly to Palm Springs a lot and appreciate the non-stop flight. We have also planned random trips around sales we get from Sun Country emails (Cincinnati anyone?!) we've got some killer deals: $140 round trip? Sign me up! read more

They nickel and dime you. Snacks are way too expensive. Firm seats. The airline is cheap for a reason. A bag of candy is like $8-10.

Catering? Are you kidding me? 2 hour travel delays across the board from MSP (8/10/25) because of catering!!! Communication was so lacking during this delay as well. Let's go Sun Country, get your act together or you will lose a couple of very loyal customers! read more

Build logic into your system if a minor under age 4 is booked with an adult to automatically seat them together without having to pay for seating. It is ridiculous to have to pay for a ticket for a 28 month old that is going to sit on my lap because they are technically over 2, and then pay an additional $50 for seat selection so they don't sit alone. When I called and asked to talk to a manager I found out that the managers screen calls, so back and forth the rep went as the go between and I was never allowed to actually speak to the manager. Great service! read more

Terrible , absolutely the worst , My last two flights have been 4 to 5 hours late both times. They told me it was either a mechanical problem, or they did not have a plane. How does that happen ??? Also , the plane was left on the runway for 30 minutes waiting for a space to come open so we could get off the plane.. The cost savings is not enough for me to fly with Sun Country anymore . They care nothing about the customer .. i missed my first day of residency because of Sun Country. Thanks for nothing .. Do not fly with this airline. Their customer service is also very very rude ... read more

In August, in Minnesota, I bought three round-trip tickets to Tampa, Florida, but only used two. A Black woman with a blue bow in her hair behaved rudely and caused a scene because my child had a small, lightweight surfboard, and this woman wanted me to pay an extra $60 for it (the board itself cost $20). I didn't pay, and my child had to leave their board behind (even though we had been transporting this board without any problems for several years before this incident). Not only did this airline receive two free tickets, but they also treated passengers so poorly! Sun Country, you've become too arrogant! read more

Just awful service time and time again. Currently delayed to Palm Springs with no end in sight. Happens almost every time. Spend the money and go Delta. Never flying this airline again. read more

Would rate a negative star if available. We arrived at 10:10pm on 10/21/24. Our luggage arrived, but the car seat bag never made it on the plane from DEN to MSP. At 11:30 pm, a Sun Country baggage rep said "oh, I have boosters you can borrow " i said "we have an 11 week old baby who cannot use a booster" Rep said " I don't have infant car seats, you can go to Target or Walmart and buy one and Sun Country will reimburse you". Nearest Target and Walmart closed at 11pm. Buying one would have meant me leaving infant at airport, taking shuttle to my car, finding an open store to purchase car seat and driving back to airport to retrieve infant. I have been struggling with getting this resolved since 10/22 am. No one to talk to. Only communication is by online portal. Sun Country has no care for their customers. read more

In the last 5 years, my wife and I have been on over 50 Sun Country flights originating from our home base of Minneapolis. We are big fans. Almost all of the flights have been for 3 or 4 day weekends - we catch an early morning, non-stop flight and return a few days later on a mid-day non-stop flight home. We pack extremely light so we're able to avoid having to pay for baggage and we rarely pay for seats, which results in airfares half of what full-service airlines charge for flights with less favorable flight times and layovers which would cut into our vacation. Their planes are older, and don't have video screens or super-comfy seats, but they get us from one place to another safely and efficiently. I will say that we've recently seen flight attendants with a bit of an attitude - I suspect its due to a contract dispute that Sun Country needs to resolve if it wants to survive. read more

Absolutely terrible airline. Lost my bag as well as over a dozen other people from my flight. The customer service lady was rude. I'm not getting my suitcase for over a week with 0 compensation or anything. No wonder the flights are so cheap. You pay for the quality. read more

I went on a trip with my school to Florida and our flight first got delayed 9 hours then our gates were switched because our original gate had a plane that had not departed then when we were about to board the plane we didn't have one so we had to wait another hour for our plane to arrive get the people off then clean it I was in the airport for a total of 11 hours and ended up sleeping on the floor in the airport I had an awful experience with this airline it may have just been bad luck but I did not enjoy my experience at all. read more

Was looking forward to having a good experience with Sun Country. No such luck. Communication is baaaad. If there is any sort of issue customer service- call it what you will- isnt able to handle it. A customer service rep was trying to explain fees to me - wasn't making sense and began laughing at me. Whether it was she or myself that wasn't "getting it" , I certainly wasn't laughing at her. Last time trying to fly this airline. read more

Booked a round trip and STILL had to PAY for seating and carry on . If I'm not paying for my seat tickets what am I paying for ? Terrible airline will never ever book here again !!!!! read more

You better have insurance. You have about a 36% of making your departure or return. Your compensation. Two hours on hold and no sympathy. No options. Just a ruined vacation. Was it snow? Nope all other flights are fine. Funny thing this isnt the first time its the third!!!!!!! read more

Had a flight scheduled for today from Orlando to Minneapolis. Boarded on time, left the gate on time, moved 100 yards and stopped. Sat for 30 minutes then were told that there was an undefined "problem ". Told that we would have to return to the gate. Waited another 30 minutes and then returned to the gate. After 30 minutes more, were told to take our bags and deplane. Waited another hour, and then told that the flight was cancelled. We were given 2 $30 vouchers for any restaurant as compensation. Went out for dinner only to be told that the vouchers were not acceptable. It turns out that this is not good for $30 off a bill, but rather. is good only for a bill which is less than $30. Complete garbage. read more

Canceled my flight out of Boston on 12/28/24 and offered to re-book on next flight which was scheduled for 2 days later on Monday 12/30/24. I had to re-book on a different airline at 3 times the cost and Sun Country did not offer any assistance. Terrible airline and customer service. read more

A horrible Gate experience traveling from Las Vegas to Minneapolis. The gate agent would not put me with my minor child, and then when I questioned her, she proceeded to check my luggage, wouldn't let me get on the plane, and harassed me about the size of my carry-on. All of this happened while my minor child had already boarded the plane. I asked her for her name, and she wrote down this, but refused to give me her name verbally. I've flown suncountry for 15 years, I will never be back. In addition, there was a minor child sitting in our area, and the flight attendant told her she didn't need to wear a mask because she was cute. Interesting that they pick and choose who they harass. On my flight from Minneapolis to Las Vegas, the vomit bag was full from the previous flight. Nobody seem to care. We just had to leave it there. Because we didn't want to touch it. read more

Sun Country Airlines - Airlines Near Me - Eagan, Minnesota

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Update: I'm dropping Sun Country from five stars to two and it breaks my heart. The only reason I'm not giving it one star is because of the staff, but that's about to change, too. The new CEO from a cut-rate airline combined with the pending sale to a NYC-based firm, stripped our hometown airline down to broken-Spirit airline. I fly this airline every month, always in first class because this was the only airline to give the customer bang for their buck and used as many local suppliers as possible. In coach they offered burgers with Lion's Tap seasoning and local pizza; Surly beer and Mr Tomato Habañero Bloody Mary mix. In first you always got a hot meal preceded by a hot towel to refresh your hands. So what has changed? * The "meal" in first is now a boxed one, consisting of a dry wrap sandwich (no condiments) and a bag of chips, for lunch or a plastic-wrapped muffin for breakfast, while the first-class ticket price went up. * All the cutlery, dishes, and glasses are gone, replaced with eco-unfriendly plastic. * No more pillows or blankets on the plane. * No more little water bottles for anyone. * No more digi-players loaded with movies, shows, and games. * In coach, the food options are expensive bags of chips or wedges of cheese spreads and crackers with craisins or olives (see menu photos). * The beverage options have been sharply curtailed. If you like a beer when you fly, I hope you like Budweiser. There is no more tomato juice, just watery Bloody mix. Apparently my beloved gate agents are also to be replaced with a contract company. The flight attendants all are smiling but clearly feeling the stress as they have to say, "Sorry, we don't have that any more," to long-time customers. You now also pay a fee to carry on a bag and the Elite program and its perks is gone at the end of February. I'm very sad but it looks like I'll be going back to Delta. :( read more

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trash never fly with them again purchased seats in the front for my family with 1 infant and 5 adults and boom gone when we checked in never again -10000000000000000000000000/10 read more

I will never fly this airline again. Even if it means paying more for another airline. I was charged falsely for something unknown. When I tried to reach out for an explanation I could not reach anyone. Not by email, online complaint, phone call, call back....Nothing. I am still waiting to hear from them and will file a false charge against them if I don't hear back soon. I've also queued up a Better Business Bureau complaint to send if I am not reached out to soon. Hello? Bueler? Bueler? Anyone there? read more

Delayed due to staffing...delayed due to fuel cap...delayed due redoing the passanger list...delayed on the tarmac. 555 to 8pm. Arrived at our connecting flight and they die not hold the plane even though it was only 5 minutes. Air conditioning did not work on the plane over. Went to the counter to change the flight. Second in line with 5 agents all on their phones trying to connect to customer service. I kid you not 45 minutes waiting. On hold with CS myself for over 1 hour and they never answered. 4 hours of sleep and we get on the next flight to Seattle. 1 hour into the flight we hqve to head baxk to Minn. And they really give us no detail. They say we will get details when we get off the plane. We wait for 30 minutes and they tell us the flight is cancelled and to call CS. I had to book with a different airline to get home for my wifes surgery...700 bucks. Oh i forgot, 120 for two carry ons. Buyer beware...I smell the death of an airline. read more

If I could give a negative 5 stars I would. The airline staff misdirected and then neglected my son. The gate attendant told my son he didn't have to pay for his carry-on bag. Then at his layover in Minneapolis the gate attendant would not allow him to board because he did not pay for his carry-on. He said he would pay and waited at the desk, nobody came to assist him. They then closed the gate. He tried to get help at the desk and they had him call the customer service number. They offered him another flight. However, they said because he was a no show he would have to pay $400 for the new flight (which was an out right lie because he was not a no show). Second, the flight would not leave for another 36 hours which would cause him to miss his ground transportation and the first night of his hotel reservation. He had to pay $500 to get an earlier flight from another airline. I filed a complaint asking for compensation. They did not admit their fault, but instead said they take pride being a reliable part of our travel plans and our satisfaction is of upmost importance to them, yet they brush it off and apologize for miscommunication. I've tried multiple times calling. I've waited on hold for over an hour and a half each time, never getting through to anyone. They were totally unreliable in our travel plans and obviously our satisfaction is not of upmost importance to them. I will never fly through Sun Country Airlines ever again and can not recommend them to anyone. read more

I booked a vacation through Suncountry vacations to go to Jamaica. Please know everyone that if you do this you will not get your money back on the hotel even though the hotel would give you the money back. I got Covid and was supposed to leave on Saturday. They will refund my airfare however not the hotel. I've been on the phone with them multiple times, along with the Rui hotel. The hotel even went to the point where they gave me a phone number to have Suncountry call so that they can return my money, and Suncountry won't call it. Suncountry is the one taking my money for this not the hotel. From here on out I will book airfare and hotel separately. And I will not use Suncountry read more

Whoaaa I was dreading the 7am flight to Newark yesterday morning. My mom, sister and great niece were leaving MN and heading back to Jersey! My mom is an 80 plus year old elder. So my sister was traveling with her 4 year old granddaughter and our mom plus their carryon stuff...Phew! Well, an Angel was sent our way...Carmen!!! A friendly face and kind heart at 5:30 am at the Sun Country ticket counter was what we needed. Carmen went above and beyond to help get my sister, mom and great niece checked in and safely and quickly to their gate. I personally had broken up with Sun Country because their new CEO made changes that do not appeal to me but Carmen has restored my faith. Once again those on the frontline are the ones that can make a major impact. I may reconsider thanks to Carmen. read more

My favorite airlines in the U.S. It flies to every city that I fly the most and their first class service is truly amazing. Make no mistake, their service is good in general, but since I flew first class with them once only due to not having any other ticket left, I got hooked. I cannot say the same about any other airlines in the U.S, whether it be coach or first class, they just aren't as good as the Sun Country. Disclaimer: I have flown with them about 11 times and only once I've flown coach. - Especially from MSP, they fly from the Humphrey terminal, which means NO LINES, easy parking, easier to access to from the long term parking garage at MSP. 1. Buy early If you buy your tickets well ahead of time, they have extremely reasonable price considering how good the service is. I once bought a ticket to MSP to San Francisco by $113 and same flight by $780 right before flying. So, plan ahead. 2. Free checked luggage with first class ticket I truly appreciated this and have always carried a luggage especially when I was leaving for a month or so. 3. Courteous staff I never really ran into a mean staff with them. Same cannot be said about any other airlines. I also like the fact that you get to enjoy somewhat decent wine the second you sit. 4. Real cups and glasses I personally hate everything styrofoam. With their first class, you will always enjoy actual cutlery, ceramic cups for tea and glasses for your wine. These things make me feel comfortable, not feeling like sitting in a plane. 5. Food You do get to order what you wanna eat ahead of time at times, but they don't have the best food. I hardly ever eat them. But their cheese and grapes platter has always been good. 6. Excellent selection of movies For the most part, you will be able to see movies that are playing in theaters or recently played ones in your free-provided entertainment device. I would highly recommend bringing your own earpiece though. I always carry mine with me anyway, so it was never an issue with me. 7. No delays I never experienced delays with Sun country to this date regardless of the destination. And I am glad for that. They do have limited destinations, but I usually fly places that Sun country does fly, so it works well for me. I'd highly recommend them over united, american airlines etc. Also, their first class is way better than delta's. read more

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My experience with Sun Country gives a nod to the epic old time-y spaghetti western, The good, the bad and the UGLY! *cue western music* The GOOD: Budget conscious, friendly airline that got me to and from Anchorage in about 11 (ish) hours each way (from NY). They also made my cold little heart warm when they showed my father (a Vietnam veteran) a whole boatload of respect, allowing him(us) to board the plane early and each and every member of the crew thanked him for his service. I'm no gung-ho patriot here but it was so extremely kind of the staff to do that on both flights. Certainly not the type of treatment you'd get from a NY based airline. The BAD: Flight was a little basic, seats were fine however there was no inflight entertainment -- at all. Not a problem for a short flight, it allowed me to catch up on some reading and a TV show or two downloaded to my iPad. However, for a flight over 5 hours, it sucked more than a brand new hoover. Snacks were limited, food and drinks were mostly for a fee, which is pretty standard for airlines now. The UGLY: I've never been a good flier. Any hint of turbulence makes me zealously grab the handle of my seat and beg the flight be over soon. The last flight I took with Sun Country from MSP to JFK has made my flight phobia about 20x worse. That 3.5-hour flight was bumpier than a teenagers face (and mood swings!). It was a clear day, but the turbulence was insane. The plane felt like it was suddenly dropping 30 feet every so often. Yikes. They didn't even provide drink service, a flight attendant with a bandoleer of water and cups haphazardly gave out half cupfuls of water. We kept being told not to get out of our seats. I almost had a panic attack trying to just go potty. Flying since then has been ..... difficult. Proceed with caution flying with sun county, cowboy. read more

...Yet another crap review for Sun Country Airlines. This airline is a f*#%* JOKE!! First off, $40 for carry-on (which was almost the ticket price itself, $25 extra for a checked bag), none of which was announced ahead of time when buying the ticket. No email with links for check-in sent prior to arriving, and it wasn't even an option in any of the self check-in kiosks, so instead everyone had to wait in line for an hour, something that could have taken no time at all. These are the SMALLEST seats I've ever sat in (see photo attached). I'm 5'7" & 120 lbs but could barely even fit myself in. The plane made it in one piece and I was surprised there wasn't an additional fee for that. Screw these super shady business practices; I'd rather pay a bit extra up front and support any other airline other than this joke of a company. Never again. read more

Sun Country Airlines - If my knees were 1 inch longer I wouldn't have fit. Sardine our way through the skies... - Airlines Near Me - Eagan, Minnesota

I haven't flown sun country. But my parents did today. I dropped them off at the Humphrey terminal. Southwest staff were busy but they still took the time and care to get my parents into wheel chairs, book their luggage, get them to the gate and in the plane. They took care every step of the way to make my folks comfortable and make sure they got on their way. Thanks Sun Country! read more

Plane wasn't terrible. Older 737 without air conditioning for most of the flight. The flight attendants are absolutely the worst. 3 hour flight from PHX to MSP. We had the pleasure of smelling them cook for themselves and making the plane smell horrendous as we all sat here and had to suffer through it. Oh and apparently there is no drink service but the morons have a menu in the seat back pocket. Now we have been on the tarmac for over a half hour. My suggestion, stay clear of this poorly run company! Especially since they charge the same as everyone else. read more

Sun Country Airlines - A view of the placement of sad non-existent menu. - Airlines Near Me - Eagan, Minnesota

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I just realized I never finished my review of Sun Country Airlines from approximately 5 years ago. So, I am in Michigan on a business trip and unbeknownst to me, there is a Michigan State football game coming up over the weekend. I end up getting stuck in some of the worst traffic in my life, driving from Downtown Detroit to the Lansing airport on a Friday evening. But, I finally make it to the airport 40 minutes before departure time, which seems to be a strike of good luck! I promptly return my rental car and beeline straight for the Sun Country ticket counter. I'm in complete disbelief when I arrive to find a completely empty airport lobby with no agents at the ticket counter to check me in (because the exact same crew is working the boarding gate upstairs). I walk over to the security checkpoint, where there's no line (the atmosphere in the airport literally has the feel of a deserted ghost town), and ask a TSA agent if someone can check me in. The agent then calls up to the boarding gate and says someone might be able to come down... Nope! I end up sitting in the lobby for at least another 45 minutes while the plane, that's literally up one flight of stairs from me, boards and departs for Washington, DC. I'm livid, and I call Sun Country's corporate line for assistance, which is of very little help at all. When Sun Country's agents return to the ticket counter, the situation gets even worse. I discover the next flight to DC leaves on Monday, and there are no reasonable options to transfer to another flight out of a neighboring hub (e.g., Detroit, Cleveland, or Chicago) AND they won't cover my housing costs to stay in a hotel for the weekend (which is honestly of very little interest to me anyway). Sun Country Airlines is basically useless at this point, so I turn to my own devices. Turns out there are two international college students from China who missed the flight for similar reasons, and we are all intent on getting to Washington, DC. They aren't old enough to rent a car, but I am. So, we split the costs of a rental car and drive 9 hours overnight to Washington, DC. I'm relieved that I didn't waste an entire weekend in Lansing, MI, and I eventually get a ticket voucher from Sun Country, which I never use because I'm never drinking that Kool-Aid again. read more

I wish I could give these incompetent dirt bags a zero. One year (2 years ago) they lost my baby daughter's carseat, so when her and I arrived in Minneapolis, we had to wait for 2 hours for them to find it. I couldn't leave the airport without her carseat! This was at 3am! We arrived around 12:30am. And the ignorant women helping us were very rude! The next year? They flat out destroyed her carseat! And now? They REFUSE to pay for it! They will not compensate me $120 for a little (3 years old) girl's carseat that THEY broke! What kind of lowlives do that?? F#ck Sun Country Airlines!!! read more

One of the best airlines I've ever flown on. Super nice flight attendants, on time and comfy seats. Yes it is al la carte but cheap enough it doesn't matter. read more

Everything you could think of going wrong on a flight, went wrong on my flight number SY386 last night. AC went out so the cabin was boiling hot, the engine wouldn't stay running, the flight departure time was delayed 3 times. It was awful. I understand that this had nothing to do with our Captain or flight attendants, who did a good job making sure we were updated on the status of the plane, but those things should be checked hours before the flight is supposed to take off. Not to mention, the seats are incredibly cramped, so while being shoulder to shoulder with strangers on a completely full plane we were all sweating and frustrated with the experience. I am never flying sun country again. read more

After a couple bad experiences with poor customer service at other companies this week, Sun Country's customer service phone rep was a breath of fresh air!! Plans changed so I had to call Sun Country customer service to cancel a flight. :( My friend had made the original booking and she was still going so I was unable to cancel my portion online. Also, my flight wasn't showing up in my Sun Country account as the booking had not included my middle name, used a different email and did not include my Sun Country customer number not to mention my very common last name! This phone rep was so kind and patient! She explained how the cancelation would work and how long my credit voucher was good for. She verified all my information and even noticed that my gender was listed incorrectly on my account and fixed that for me. The whole experience was top notch!! read more

I would give them a negative star if i could. We took sun country to vegas but was delayed over 4 hrs because the chief steward showed up intoxicated. I emailed sun country because our hotel was cancelled because of it. It was our anniversary. Sun country told us in an email they were not compensating us for the problem and refused to acknowledge the intoxicated crew member. This was not a weather or mechanical delay. It was an intoxicated crew member. I will never fly nor EVER refer another person to fly with this airline. Sun Country is a danger to public safety and i recommend people pay alittle more money to be safe on a better airline. read more

Oh my conflicted review begins. Sun Country, you were the home town hero taking on the big bad corporate giants. As a former employee of one of the previous mentioned big corporate giants, I knew they were big and mean, but you were nice. You were the comforting arm around the shoulder saying "it's ok, we'll get you there". But I had the chance to experience both within days of each other and that comforting arm is gone. First of all, Sun Country is no longer a hometown favorite as they are owned by an investment firm out of NY. This unfortunately means time to squeeze a little bit harder to get more juice out of the lemon. How so? 1) Checking a bag is cheaper then carry-on. ($20 vs $40) I thought fine, until my bag came back damaged (see pic). 2) Allowable carry-on bag size is SMALLER then Spirit. Did I really type that? Is that even possible???? 3) Those hot breakfast sandwiches and burgers you could buy? They're gone and honestly, I liked those breakfast sandwiches. They were good. I mean, I would not eat breakfast cause I knew I could get one of those breakfast sandwichs. 4) The ground handling (gate & baggage/ramp) at MSP are being outsourced. That means those people will get paid less, meaning less ownership or the chance to pass the buck between the two entities (ie: Customer just says F it and they give up). 5) Those 737's really seem to be tight. I'm guessing my return leg by other big corporate giant provided an inch or two more space for my knees and this guy isn't breaking 6ft. 6) These planes are starting to look tired. 7) Departure/arrival time back in MSP limitations (land at 7:15pm or 11:15pm) The benefit of the bag thing is that the plane boards and exits a lot quicker which is nice as a passenger, but honestly, it is being done for the airline. Quick turns and on time performance are important and this is one way to make that happen. Next time travelling I'll personally look to fly a different airline if all I have is carry-on and I'll be willing to spend the extra $50-$100 on the plane ticket itself if the times are more convenient. read more

this sucked all I heard was constant crying from other people's kids. (ALSO ABSOLUTELY NO LEG ROOM)