Hospital was to dirty specially the floor I was there for 10days housekeeping don't come to clean…read morethe floor was to dark that's disgusting. The cubicles are to narrow 5 patients in one room. Terrified experienced. Hospitals here in Canada was so bad. American hospitals mostly are wider space all brand new fast service.

Kudos to the team at the Richmond Hospital Medical Imaging CT2 department. I went for a CT scan…read moretodayt and was very well looked after by Emily, James and Zahoor. These people were all just great. Kind and courteous throughout and explained each step of the procedure clearly. They took the time to make sure that I was OK and made the expereince as pleasant and stress free as possible. I felt very well cared for the whole time. Thank you again, you are true helathcare professionals.

First the bad - arrived before 9 am on a weekday morning but didn't get to see a physician until…read morepast noon , so a solid 3+ hours' wait . Still better than Richmond Hospital's estimated 7+ hrs ! However everyone from admissions to triage to ER are unbelievably kind and helpful , especially Dr. Melissa ___ so thank you . On-site X-rays and limited parking spots ( free ) available .

This time, I have mixed feeling. Super negative and super positive…read more It started super negative. I have known this hospital has tricky layout and made me confused...and 8 years later, still tricky and more worse. The ceiling is kinda low and I felt like being in a maze. I wanted to have an ultrasound over breast but they kept telling me mammogram first. I didn't understand why but as it's their protocol, I had to follow. So I checked in mammogram test but until the technician got suspicious about I was in the another mammogram test room and I was another "Mari" (there was another same name patient!), I had no escorted by receptionist. The technician for mammogram was super kind and friendly. After we finished testing, she asked me if I had time. Of course! Then she set up ultrasound test right away. That was wow. Because I didn't have family doctor's requisition either. Both test results had nothing suspicious. I was very happy that my long day ended positively.

First off, its very hard to get ahold of someone here if you need to call them. The nurses though…read moreare very nice and friendly. It's smaller than the other big hospitals, and the wayfinding is confusing. The signs are not the clearest and the different entrances are dispersed with no main road signs indicating directions for the different entrances other than emergency. Tends to be cold inside.

Everyone is helpful and happy. So pleasant to deal with. Best hospital in the Lower Mainland. So…read moregreat to find such kind people who are also so efficient.

UBC Hospital located at 2211 Westbrook Mall, Vancouver, BC…read more Type of Care : 5 Student Health Service | UBC Student Services UBC Hospital (UBCH) provides a range of specialized medical services, including urgent care for non-life-threatening emergencies, short-stay surgical care, extended care for seniors, psychiatric care, and various ambulatory clinics. It also houses the Brain Research Centre and offers diagnostic imaging services. The hospital is organized into different pavilions, such as Koerner, Purdy, and Detwiller, each focusing on particular areas of care. Office Experience is Employees' experiences can vary by department, but general feedback suggests some find the work fulfilling, while others cite potential challenges with office culture and workload

Still WORSE Hospital ever attended. Their SMH portable "Satellite Clinic" is a JOKE!…read moreAfter over 4 hr. wait saw Dr. Michael Louie who ignored my request for a familiar effective prescription I take for recurring condition. Despite my protest and reluctance, he gave me prescription for a 3rd line antibiotic, which I had an ALLERGIC REACTION too! Suffered severely (constant extreme itch + intestinal issues). My pharmacist now has on file. "Dr." Louie inexperience is evident, he must heed and respect a complex patient. Improve. HOWEVER, "Danielle" RN and "Darlene" at the Satellite portable were efficient and competent front-line staff.

I'm giving this hospital 2 stars because the quality of care and professionalism among some staff…read moremembers needs significant improvement. There also seems to be a lack of basic courtesy, such as greeting patients and their family members respectfully. I'm especially concerned about patient privacy. In the ER and overflow areas, I have witnessed doctors and nurses discussing patients' medical information loudly enough that other patients and visitors can easily hear the conversations. Not every patient wants their private health information discussed publicly where others can hear it. This hospital needs to improve in several areas, particularly professionalism, communication, patient privacy, and the overall quality of care provided to patients and their families. I hope the hospital leadership takes these concerns seriously and works to create a more respectful, professional, and privacy-conscious environment for everyone.

I am writing to express my concerns regarding the care my daughter and I received at the Peace Arch…read moreHospital Cast Clinic following her arm fracture. My daughter initially had her arm evaluated and casted in the Emergency Department. We were then scheduled for a follow-up appointment at the Cast Clinic for repeat X-rays and a cast change. At that appointment, we were informed that Dr. Lebowski was unavailable because she was in surgery. Throughout the visit, I communicated only with the nurse, who explained that she was texting with the physician regarding my daughter's care. After those discussions, the nurse instructed us to return the following week for the cast change. Before leaving, I specifically asked whether another X-ray would be needed at the next appointment. I wanted to be certain because I would need to arrange time away from work if additional imaging was required. The nurse clearly told me that another X-ray would **not** be necessary and that the next visit would only be for the cast change. Based on that information, I attended today's appointment without taking additional time off work, expecting only a cast change. Instead, I was informed that an X-ray was required before the cast could be changed. The nurse acknowledged the situation and stated that the physician would need to be informed. When Dr. Lebowski became involved, I felt my concerns were met with explanations rather than acknowledgment of the communication error. I was told that she had been in emergency surgery during the previous visit, and she also explained that the nurse who had told me an X-ray was not required does not usually work in the cast clinic. Dr. Lebowski also stated that they had intended to notify me by phone on the day of the original appointment that she would be unavailable. However, I found this explanation difficult to understand. If the surgery was an unexpected emergency, it is hard to see how there would have been advance notice to call patients before it occurred. This, combined with the other explanations, left me feeling that there was not a clear workflow in place for managing these situations. Rather than hearing accountability for the communication breakdown, I felt I was being given a series of excuses that did not address the underlying issue. I want to be clear that my concern is **not** that Dr. Lebowski was performing emergency surgery. I fully understand that emergency patients must always come first, and I would never expect otherwise. My concern is that inaccurate information was provided to me, and there did not appear to be a reliable system in place to ensure patients receive accurate instructions when the physician is unavailable. Because I relied on the information I was given, I did not arrange additional time away from work, only to arrive and discover that an X-ray was required after all. What was most upsetting, however, was the interaction that followed. While I was calmly expressing my concerns, another nurse who was present in the room laughed. She was wearing a vest with a "Mentor" designation and had glasses with long, curly gray hair. Regardless of the reason for the laughter, it occurred while I was expressing a legitimate concern and made me feel humiliated and dismissed. Having that happen in front of my daughters made the experience even more embarrassing. I was visibly upset and was close to tears. Overall, I left feeling that my daughter's care and our time were not valued. Throughout these encounters, I felt we were treated as though we were secondary and that our concerns were not important. I understand that healthcare is busy and emergencies happen, but that should not prevent respectful communication, accountability, and appropriate workflows to prevent misinformation from being given to patients. I am writing this complaint not only because of how this experience affected me, but because I want my daughters to learn that it is important to respectfully stand up for themselves when they feel they have not been treated appropriately. I want them to know that they should speak up when they feel dismissed and that healthcare organizations should welcome feedback that helps improve patient care. I respectfully request that this incident be reviewed, including: * The communication process used when physicians become unavailable. * The workflow for ensuring patients receive accurate instructions from nursing staff. * Why I was told an X-ray would not be needed when it was. * The professionalism demonstrated when patients raise concerns, including the nurse laughing while I was speaking. * Whether additional staff education is needed to improve communication, accountability, and the overall patient experience. I hope this feedback will be received in the spirit in which it is intended--not to assign blame, but to help ensure other families do not experience the same frustration

I had the two part nuclear stress test at Peace Arch this week. All staff that I encountered were…read moreprofessional and personable. The entire experience, while not intended to be "fun" was quite tolerable. Everyone explained what was happening as it went along. All in all I was impressed, if fatigued!

Re: recent (Sept/25) appointment with specialist physician at Medical Day Care - Hematology…read moreClinic, within the Royal Columbian Hospital. My appointment with this clinic and doctor, was a first time experience, and required that I check into the hospital's 'Registration' on the main floor before proceding to the Medical Day Care Clinic. A first time appointment procedure to provide personal and medical information, and acquire a completed registration form to take to Medical Day Care and doctor's office for check in. After the form was completed I was able to go down to Medical Day Care - Hematology, located on the basement level of the hospital, and submit the form to attending office staff. And then waited along with others, in the hall's adjoining waiting area outside the office, for my appointment time with the doctor. The Physician, Dr Vicky Chan (Hematologist), conducted a very interesting, and highly-interactive discussion with me of the reports she had received from my family doctor, and medical lab. Many questions regarding the nature of the diagnosed medical condition were asked, and answered. I left her office with a medical lab requisition to acquire further, and more extensive blood analyses -- just in case previous tests had missed any factors involved in the blood condition as shown. A big thank you to Dr Chan for her caring personal approach and help. And thanks to all other staff for their friendly, and efficient services - every step along the way was handled so smoothly.

Worst hospital ever. Very long waits. Unsafe location for patients. Gurneys lined up one after…read moreanother directly outside rooms divided by curtains. There was no room for staff or patients to get between the gurneys. They had to be continuously moved if someone needed to get through. Gurneys lined the hallways didn't have call bells, so no way to tell anyone you needed anything. I'm surprised it was even allowed, as it seemed like an accident waiting to happen, especially incase of a fire. There was a nurse seeing a patient in one of the curtained off rooms. The patient became aggressive, and the nurse called for help. Fellow ER staff and security couldn't easily access the area because there were rows of gurneys with patients blocking the way. A definite security issue for both staff and patients.

Many thank to all Dr's and stuff that cared for me I honestly had a positive time while i was there…read morefor cancer May you all be blessed for the lovely care that you give to all patients . Maria Helena Kong

Even though it was a very busy day, the staff here were very attentive and caring. They answered my…read morequestions, were friendly, and helped make my visit a good one. Thank you for everyone's hard work! I know the wait times are very long, but it's not for lack of trying on the staff, it's just the overloaded medical system here in Canada at the moment.