Never in my life has a company disrespected me and my family so blatantly before. Are flight was at 7am our flight has been postponed about six or seven times, until finally around 12:45 the employees announced it was cancelled. We flew in from Denver and had been up all night exhausted. Every minute sitting in these plastic chairs waiting is torture. The employees at the front desk explained to us that the "crew" that operated the plane was somehow stuck in Ft. Meyers... And that they would not be able to contact them to see where they are or inform any of the many customers waiting on the situation. That's odd.. A group of people that apparently are the only ones capable of operating this plane, and they are no where to be found. This is not amateur hour. Traveling is serious and schedules are not meant to be broken. In any situation there is no justification why there are no stewardess or pilots to operate the plane. I've never experienced such unprofessional behavior. This excuse we were given was a flagrant lie, and frankly customers shouldn't have to pay to be disrespected and not have a pilot or staff show up to take them home! I've been on other airlines and I can honestly say I've always had a joy traveling by air planes. But the Delta experience I unfortunately had to go through was by far the most disappointing, upsetting series of events I have ever had to deal with traveling. Even with the horrible customer service, my family and I attempted to redeem the situation by hanging out and relaxing in the Sky Club. What an awful idea. As we walked in my father checked in with a man at the entrance of the club. We were under the impression that the club had free entry if you were an American Express holder.. As my family started to sit and get comfortable, my father and the man at the front entrance were discussing entry, he started telling my fathers prices like $59.99 each person! We have a six person family! My father was stunned, as he attempted to explain our situation with the flights being postponed/cancelled, the man said he still could not let us relax their until our flight came.. My father tried to explain that my younger sister had just broken her clavicle and could not rest comfortably in the hard, plastic chairs that are in the common area. Somehow after all the explaining the stubborn, cold hearted man working the desk, gave my father a grin that insisted disrespect. As my father took back the American Express card he used, he expressed himself implying that it's pretty disrespectful Smiling at someone because they can't pay $400 to sit in a leather chair versus a plastic one. Things escalated quick and the man behind the desk ended up threatening to call the police on my father, all because he wanted a decent place for his teenage daughter to rest at for the time being. All I have to say is I'm offended and needed to express myself somehow and I pray no one, even my worst enemies has to go through the delta airline experience. My flight got in a 5:15am, and all that's left is a short 1hr 15 min plane ride. (12hrs by car, if it was any less distance we would've rented a car just to get out of this airport). It's now 1:45pm and 7 hours after supposed to leave I've never been so annoyed and aggravated in my life! I'm still not sure if I will even get home today.. I've never had these thoughts in my head before it's genuinely uncomfortable not being able to go home especially when you paid $500 a seat for 6 people to get home. No compensation has been offered for financials or time wasted. Truly a disgrace of a business. Everyone from top to bottom should be ashamed of them selves. After 7 hours of back breaking waiting, they announced our flight was cancelled.. That's it.. They said not one thing about refunds or how to get to the destination, all of our luggage is on the plane!!!! And we aren't!! Talk about a headache. So many problems to start the day, none of which were caused by my family, all human error in this company, Mother Nature did not causes these delays, inefficient and ineffective managing did. There is no justification for the missing pilots, excuses, or the blatant disrespect and lack of help. If you plan on enjoying anything let alone the start or finish to you're vacation DO NOT fly Delta. Especially if you have young kids you definitely won't want to hear them complain about having to spend 12-24 hours in an airport when you did nothing wrong. We simply came to the airport and can't get home... Unbelievable situation, I hope we can get home so I never have to look at a Delta worker or airplane ever again.
- Another very angry customer read more