Not only did Southside answer my call on a Sunday, but I was able to have a technician come the…read morenext day AND when I called to explain I noticed that the unit was leaking in the ceiling, they bumped up my appointment sooner the next day. (I didn't ask for same day service since it was after 5pm.) Scott was one of the best technicians I've ever had. He diagnosed the HVAC - blower was not operating, repaired it, cleaned the vents, re-taped the insulation around the pipes, showed me how to clean it, how to clean outside coils when I asked to see how to do so. I also requested he check the attic unit as well while he was here and he was able to review that one as well. So nice to have such great service!

Company will not honor their warranty after 2 months. I have asked for them to look their work over…read moreand they developed a new invoice for months ago. Its for a diagnostic fee the tech advised me I would not have to pay. I had known it was leaking refrigerant so he explained he would just charge me for the leak search. I received invoice for just a leak search and refrigerant 2 months ago. This was paid. Now, they are invoicing me for a diagnostic fee that was not supposed to be given. Rather than argue what his tech said, I just wanted them to come honor the warranty for the work and invoice I paid. Jim, the owner told me on phone he wasn't coming out till I paid this newly developed invoice. Not coo, their word is not bond, and they seem to care about a measly invoice rather than help a family.

You Can Do No Better Than Norris Mechanical!…read more Hersey, his installation crew and support staff worked seamlessly together to provide us with an above-and-beyond customer service to go along with an exceptional installation of our new HVAC system! After receiving quotes from four (4) OBX-based HVAC companies for a new HVAC system (air handler & heat pump replacement), we chose Hersey and Norris Mechanical. Why? Because Hersey listened and understood what we were really trying to accomplish better than all the rest. We started out by asking all the HVAC companies to estimate a HVAC job that would include: * Replacing the heat pump and air handler * Relocating the heat pump from one side of the house to the other, and * Moving the air handler out of a closet and into the attic But what Hersey got (and none of the other companies did) is what we were really trying to do...restore the historical integrity of our mid-century beach cottage. Now with that insight, he suggested not only moving the heat pump and air handler, but also installing a brand new duct system in the attic (including cutting in eight [8] new registers. This gave us the ability to bring back the beamed ceilings throughout the house, which had been hidden under a clunky drop-down ceiling for nearly 20 years. Hersey also relocated our water heater to the other side of the house. So, when the dust settled he was able to move the entire HVAC system into attic, give us back our beamed ceilings, give us a larger heat pump than everybody else quoted and freed up two (2) closets for us. In a 1,000 sq foot cottage that's a BIG upgrade in storage space! And installing all Trane equipment (American made) was just more icing on the cake I could go on with how truly pleased and satisfied we are with the entire estimate and installation experience, but suffice it to say: if you are considering a HVAC installation, then you can do no better than Norris Mechanical! Dan S. Kitty Hawk, NC

Norris Mechanical is an incompetent business completely ruined by Stephanie, who is the absolute…read moreworst part of the company. While their technicians botched a thermostat wiring, Stephanie's toxic attitude and total lack of empathy make her the primary reason to avoid this business. She refuses to help with basic tasks, treats panicked clients with disrespect, and is single-handedly driving the company into the ground.

Highly recommend North Beach Services. They maintained our old system so well it lasted beyond…read moreexpectations. Then, they recently replaced our system. Everyone is very professional and provides excellent customer service. Just had them out to do quarterly maintenance and Christian was prompt, professional, and answered all of my questions. If you are looking for a reliable and customer-oriented company, this is it.

Billy provided a very competitive bid. Before getting bids, I was partial to Trane. After looking…read moreat online reviews and BBB rating I awarded them the job. I do almost everything myself, so I can appreciate the quality of their work and attention to details. The are professional and craftsman at their trade for sure. Highly recommend to anyone looking for HVAC and Heat Pumps in the Corolla 4x4 area.

just had a great job done by Anderson Heating and air! On time and very nice technician.read more

New home owner with mini splits that weren't cooling. Called Anderson at 9am and by 11:00, Aaron…read moreand Wes showed up and fixed the issue. Also provided a great education on how the system operates and how it should be maintained (I've never had a mini split system before). Really outstanding service!!!!!

Never a good thing when BOTH of your AC units need to be replaced at the same time. While possibly…read morenot the cheapest in town, I couldn't have found a more honest company and great quality workmanship than AR Stone. He does the job right the first time and backs it up with an amazing warranty. I'm glad we chose to use this company and wouldn't hesitate to recommend!

Prompt. Courteous. Endeavors to get one cool as quickly as possible. Great company with which to…read morework.

Paid for two maiatianance contracts up front, took my money and refused to honor the second…read morecontract.

yelp forces at least one star. if I could post with no stars, I would…read more I am finding the opposite of good customer service. When the business first opened, they were very helpful and prompt. For the last two years, we have called for 4 different jobs. Each time we were put off for AT LEAST a week. One time it was over two weeks. Today Jim hung up on my husband. Never calling them again.

Have used Pop's Repair for HVAC, appliances and plumbing. Highly recommend. Great to work with one…read morecompany that can provide all the services. Both their response time and quality of work are great.

This is a great company to work. I contacted Air-O-Smith after my neighbor provided a strong…read morerecommendation to do so as we both sought a quality HVAC service for 6+ years living in Collington Harbour. From my initial call to the office through the service tech that inspected and serviced our split-level system I can say that they provide EXCEPTIONAL service. Tammy was great on the phone to set up the appointment and the Tech, Rober Mclaughlin, provided excellent service with his expertise. This is a great HVAC company to provide quality service your needs.

Called and requested a quote for someone to inspect HVAC. Quote was $150, which was significantly…read moremore than other options. Did not schedule an appointment. Later in the week, a technician showed up unannounced and with no prior communication. I told him to leave. Several days later was sent an invoice requesting $85. I called to tell them they billed me by mistake. They then proceeded to send me an invoice reminder, and when I called again their weekend phone operator was completely unable to help and rude on the phone. Absolutely unprofessional and would not recommend.