I am so happy I didn't throw out my favorite heels when the sole came off of one. I took the shoes…read morefirst to another shoe repair who told me they couldn't fix it. I thought I should at least try out another. That's where Custom shoe repair comes in. The owner said he could do it and he did an amazing job! Beautiful work replacing the soles of my expensive heels.

The handles on my purse were pulling of the bag of my purse. I stopped in and asked if they could…read morefix my problem. He said he could and had it repaired in five days. The best part is you can't even tell my purse has been repaired. I'm a customer forever now.

Had a pair of shoes cleaned. So clean, like they were store-bought all over again and for a good…read moreprice. Will DEFINITELY use again.

They were the first to respond to my online request. Alterations were done and ready the next day…read more Very satisfied.

To say I am disappointed is an understatement…read more In September 2025, I entrusted Atkinson's with my mother's crocodile purse--one of the very few items I have left from her, and something I intended to preserve and pass down to my daughters. I was quoted $200 to treat the leather and repair a single loose seam. Completely reasonable for something this meaningful. What followed was nearly seven months of zero accountability. I was told Nadine would call me to review the repair plan. She never did. Not once. I returned in December and again in February. Each time, I was told it would be handled. Each time, nothing had been done. Not even started. Michael, who was consistently kind and professional, apologized repeatedly and did everything he could on his end. Unfortunately, he was clearly left to manage a situation that was not his responsibility. This failure sits squarely with ownership. After months of waiting, I was eventually told to contact Charlie, the owner. I called multiple times. He was never available. No return calls. No follow-up. No ownership. When I finally returned in person, I was shocked to learn the purse had now been "worked on"--except instead of being repaired, it had been made worse. What was once a single compromised compartment is now a completely unusable bag. Both compartments are affected. No clear explanation was given--only that it "cannot be fixed." After nearly seven months of delays, broken promises, and complete lack of communication, I was handed back a sentimental, irreplaceable item in worse condition than when I left it. I left in tears. This was not just poor customer service--this was careless, dismissive, and completely unacceptable handling of something that was clearly communicated as deeply meaningful. The reality is, they are the only cobbler in town--and they act like it. No urgency, no accountability, and no respect for their customers' belongings. Thank you for ruining something I can never replace.

Always a friendly face when you walk in, & they do such a great job on my shoes! I typically get…read morethe heels replaced or repaired from "escalator damage". Service is prompt, too!

Fast quality work done with love. Fair price, friendly…read moreservice ......................................................................

I took a few items to be hemmed to this shop. The woman who runs the shop is very friendly and…read moreefficient. The prices are reasonable, the work is nicely done, and the turnaround is quick (2-3 days). Highly recommend!

Amazing service! He repaired the heel quickly since i needed the shoes by Thursday…read more He saved me time and no stress. I will be bring my shoes here for repair.

DO NOT COME HERE! Brought my LV purse to get fixed. I asked when it would be done and he said, I'll…read morecall you. Then I asked... do you have a time frame.. same answer "I'll call you:" then I asked . Will it be done this week or next and he said... I told you I'll call you but it might be. When I called 2 days later about it he said it would take 6wks and that he said that. I told him that's to long and I'll come pick it up. Then he said you can but you won't get a refund. So no refund, no service and he said it's my fault for his language barrier. WTF

Lilly the seamstress is really good. I've been taking pants to her to get hemmed…read more Just a note: She prefers garment be washed so accurate measurements will be made. Awesome work

The pictures on line of this store is a lie.the place is a complete mess total unorganized. They…read morehave shoes on the counter behind the counter on the floor in laundry baskets. The lady had to dig through a basket to find my sandals. The shoe repair was the worst I've ever seen. I will never do business with this store again.

I had two pairs of Western Boots wearing thin on the toes and heels and a search of the local shoe…read morerepair places was discouraging. A lot of negative comments all over for all the outlets I found in St Johns, Mandarin, Orange Park, etc. Further digging into the reviews suggested that for doing boots, Gus had better overall record and their 100+ years in business suggested they must be doing something right to stay in business paying for the lights and rent so long. I brought my boots in two days ago and the gentleman looked them over and agreed, new toe and heal tabs and new heels. I paid the man and was told it would be done within a week. Cash payment got a little discount too! Today I received a text that the boots were ready and I returned to the store. The boots were repaired very well, shined and happy camper here. Beyond that, I was impressed by several observations. First, they are unlike some stores I've seen with one person surrounded by piles of stuff, often unrelated to the shoe business. Two people were working there when I visited which suggests they get more than enough business to keep them busy and people must be coming back, repeat business. Also, the store was all about shoes with good selection of things one may want to care for leather and shoes. For me, looking for a shoe repair shop, this place is aces and I will be back.

This place is great. They saved my bag. It smells like leather when you walk in. They fix shoes,…read morebelts, bags, leather and other materials. They do a very nice job. Very professional.

i've been using this repair shop for years. always goes above and beyond. also repaired in a timely…read moremanner. very courteous. john h. riverside

Prompt and courteous service. Convenient location. Reasonable prices. All inclusive..read more

I was looking for a facility that could accommodate the requirements for a military uniform. I…read moredropped off my dress blues and they were cleaned and pressed as well as you would expect from the Navy base. For pleased for $7

Love the quality of services they provide. I would recommend them to anyone. Plus they have a great…read moreturnaround. I don't have to wait long and they notify me when my clothes are ready.

Wrong hours online, on door and on paper in window. Phone disconnected and drove over 3 times in…read morelas 2 weeks, never open.

NEW Owner !! New Owner !! New owner !!…read more Chris is the owner !! Nina works here too The bomb.com Bring anything and they can help ! He is the guru So many years of experience Has an employee with 80 years of experience He helped me with my purses , shoes that were 2 sizes too big , satin shoes everything !! Very honest Shoe accessories! Shoe products to prevent damage !! So nice and helpful ! Support small !!! Support local ! Shoes purses belts wallets jacket briefcases All leather and suede goods !! Check out their social media ! Giveaways !!! #supportsmall #supportlocal