This is the only place I will buy sunglasses, and I would consider sunglasses to be nearly a hobby…read morefor me. They went completely out of their way to honor a damage policy on sunglasses that I didn't even know I qualified for. This lady runs the shop, and before I was even a customer here I told her I had damaged sunglasses, and she said if I brought them in she would see if she could fix them- that was before any "we have new sunglasses right here" kind of vibe. They will match prices on Amazon. They are there for you. It's one of the few places where buying in person beats buying online. Thanks, people at SH.

If you order from here expect at least a week delay... or more. Gift that was late and I was…read morepromised I 3-5 days shipping. Came two weeks later

best service all time , always come here for my glasses and no where else. lyn is the best and dr…read morepeter is one of a kind

Update 5/23/26: Both my wife and I picked up our glasses. Her's came in about 2 weeks ago and only…read morethe Chopard regular frames were ready to be picked up today. My sunglasses are on the way!! We both love the way our glasses look on our face. All the support that we received during the shopping process were intentional. Disclaimer: My wife's regular frames needed to be readjusted twice and her sunglasses require more UV protection. However, all times were a flawless process. They had get come on, she discussed her issues, they listened and then executed. I love that about them. They make it feel like part of the family 100%. I chose a pair of Chopard frames and a pair of Cartier sunglasses. My wife chose Philipp Plein for both a regular and sunglasses frames. We did not feel like we had to buy anything. We were made to feel special with our purchases.

Shout out to the worker Amanda for being such a big help with my online pick up, it wasn't ready…read moreand she went ahead and helped me get it prepped asap as I was leaving on a road trip the same day! Even with how busy it was in the store!

Amanda was great and relaying all valuable information as to the glasses very important…read moreGreat customer service Couldn't have asked for a better representative

sylas was such amazing salesman. he was very attentive and very helpful during my visit. i woke up…read moreand broke my eyeglass and was blind for all day. sylas helped me to find a similar pair and transferred my glasses from the broken frame to my new frame within 15 minutes. i was able to see again haha. he even checked all the way to find my OG frame. definitely a great store with great team. i would recommend this place to everyone.

Worst customer service, and rude staff . Bought Metas as gift, wife didn't want…read more Never opened, or used. They said we used them and wouldn't provide a return. crooks! IF (??) there was indeed anything wrong with glasses, that's how we purchased. So frustrating.

Very knowledgeable about his craft. He has a very good selection of frames. Highly recommend…read more Can't say enough...not your average frames.

Please read all the one star reviews…read more The owners have wasted ALL of our time more than once. Its a 45-60 min ordeal for me to drive there. It seems it happens to others too. GO SOMEWHERE ELSE OR YOU'LL BE SORRY. I TOLD YA SO.

I've been to this location a few times before and have had great experiences, but today was an…read moreexceptional one! I came in and was immediately greeted by Samantha. I was just browsing for a new pair because my current sunglasses were getting loose and I needed to find frames that fit my thin and low nose bridge better. I found some frames I liked and Samantha let me try them on in all the colors they offered. After I decided on the colors, I was pleased to find out they were having a buy one get one free sale which I think they had last time I came in. I chose brown and black. When we got to the register we got to talking about my current sunglasses, also from Quay, and Samantha let me know they offer free adjustments for Quay sunglasses if you bring them in! She took one look at how they sat on my face and went to the back to adjust them; in no time she came back out and had me try them back on. She adjusted the sides and the nose pads, and to my surprise, she adjusted the nose pads the complete opposite way than I thought I needed and they fit me SO much better! My mind was blown realizing I didn't exactly need new sunglasses, I just needed them adjusted to fit my face correctly! I did need a new style though so I'm happy I found not one, but two colors in a new style. I also ended up purchasing the cute little black and gold zip up sunglasses case that I could potentially use as a wristlet wallet if I really wanted to. So two pairs of sunglasses, a new case that has multiple uses, AND I my current sunglasses fixed to perfection? Yeah, I ABSOLUTELY got my money's worth here! THANK YOU SAMANTHA! You are a life saver. I was so so so happy with my experience at Quay today :)

Thank you to Drue for her exceptional customer service…read more I visited the store shortly after Thanksgiving to purchase a pair of sunglasses and later realized I needed to exchange them. Drue assisted me during my initial visit, and when I called the store a few days later, she was also the one who answered the phone. She was immediately helpful and reassuring, confirmed availability of the replacement pair, and ensured everything was noted in my account, so the transaction could be completed smoothly. (Drue also did a great job adjusting my previous Quay sunglasses.) I Just wish there were more Quay locations in the Bay Area!! =)

Watch Gallery in Sun Valley Mall is the place to go for a battery replacement and watch band…read morereplacement. I been coming to Watch Gallery ever since they had their business in Hilltop Mall in Richmond. When they relocated at Sun Valley Mall in Pleasant Hill I been going to them for watch battery replacement and watch band replacement. Mike has been helping me up with my watches since 1998. From dark hair to grey hair he has given me great customer service. If you need to get a new battery or a watch band replace Watch Galley is the place to get them done at.

I was in a bit of a pickle. I am a musician and I had an important rehearsal in the evening the day…read moreI went by Watch Gallery at the Sun Valley Mall. Both pairs of my existing glasses had broken temples, one broken temple per pair of glasses. MIKE at Watch Gallery was amazing and in under an hour he had fastened the temples that were broken onto the existing pair of frames and made them usable. I did not have time to order new frames or glasses or do anything like that. MIKE made it happen and was really kind, smart, courteous, friendly, and affordable. I would recommend watch gallery to anybody who needs glasses repair.

Got new glasses. Already had the prescription. Nice friendly customer service. Place is close to…read morehome so that's a bonus.

Always a great experience, everyone here is super friendly and helpful!…read more Would recommend if you live nearby and looking for a reliable optometrist.

They have so many choices starting from about $125 to several hundred dollars to choose from. I am…read moreobsessing about buying the perfect pair of sunglasses. Nothing jumped out and said buy me, buy me. I guess I will have to come back and look again.

DO NOT SHOP AT THIS STORE! This is the store on the lower level near JC Penny. I bought a pair of…read moreexpensive sunglasses and asked about the return policy as I wanted to try them out to see how they fit. I should have walked out of the store as the girl who was there on 5/29 at 3:00 PM acted like she was doing me the biggest favor by helping me find the right fit. Her attitude was awful! I tried them in my car for one week. When they were not on my face, they went right back into their box. I never once took them out of the car. After one week, I decided to return them as they gave me a headache. In the store, the same exact girl took the glasses, went off the the side and held them up to the light. Then she got the other employee, who was also horribly rude, to hold them up to the light. Then she took them into the back of the store. This went on for over 5 minutes. She finally returned, handed them back to me and said they were damaged and could not be returned. I asked her where they were damaged. She pointed to the corner of the lens and across the other one and said there were scratches. I held them up and said there were no scratches. They were in pristine condition. She said there were definitely scratches and again I said there was nothing there no matter how I looked at them. She shrugged and said she would not take them back. She offered a 50% discount on another pair. So, I would have already paid for the pair I had plus would have to pay for half of another pair. I left very angry and called Customer Service. They said this did not comply with their policy, called the store and even they were told by the same rude girl that the glasses could not be returned. Then I had to fill out an online form, with a generic response the next day saying they would contact me. I decided to try to return them to the Walnut Creek store. I was greeted by Gary at this store, and he was so nice and accommodating, and he returned these glasses with no problem and no attitude. So if you live in Contra Costa County, avoid the Sun Valley store at all cost and shop at the Walnut Creek store, where you will be treated decently. The girls at the Sun Valley store need to be fired!!!!

As my wife entered through the Nordstrom's door, I said, "You have a credit on Nordstrom." She…read morereplied, "Not for long." When she hit the shoe department she lit up like a Barbecue Restaurant on a backroad in Tennessee! The people in lady shoes are nice. I buy my shoes from Robert in men shoes.

Terrible experience with Nordstrom. Ordered a pair of shoes for my wife's primary Christmas…read morepresent, which were set to be delivered to Broadway Plaza on the 24th. My card was charged, and I was emailed order confirmation. Two days later, I receive an email cancellation. After calling in, the rep informed me that another store SOLD the shoes!! Also, that I was out of luck and would not be given any store credit to add insult to injury. Never going to shop here, and will recommend to my friends and family that they all avoid the place. Absolutely horrific customer service.