The worst customer service. Went in to return an unworn pair of sunglasses purchased at another Sunglasss Hut. The women that helped us "claimed" the glasses were scratched. When I asked to see the scratches, I used her cloth and softly wiped them clean and saw no scratches and neither did her other associate. The women insisted there was a scratch and there was nothing. She was rude, unprofessional and mean. I am sure she gets some monetary deduction and just wouldn't help. My last visit to that store!!! read more

Amanda was great and relaying all valuable information as to the glasses very important Great customer service Couldn't have asked for a better representative read more

Came to adjust sunglasses that were purchased from this store. The salesperson was rude and unprofessional. She started bending the arms without warming. I asked nicely to be careful because I won't be able to buy them anymore . I got yelled and asked to leave and go to a different store. Definitely not coming back to buy my next pair read more

Shout out to the worker Amanda for being such a big help with my online pick up, it wasn't ready and she went ahead and helped me get it prepped asap as I was leaving on a road trip the same day! Even with how busy it was in the store! read more

Don't buy ray ban meta glasses! If there is an issue with them they will have you return it but they won't ever send your money back. They will have you calling them and they will tell you they will send out a check to your home and it will arrive in up to 10 weeks. The check will never come and you will have to call again and they will keep telling you the same thing until you eventually just give up. Also when you call they will keep putting you on hold back to back to back and saying they are checking into it. read more

Paula was fantastic greeted me as soon as I walked in. And helped me pick a great pair customer service was a 10 out of 10. Thanks again Paula. read more

My boyfriend and his friends tried to go into the store but even before they could go in, the store associates closed and locked the door. my boyfriend and his friends are black and are getting racially profiled??? that's so disappointing! this happened around 12:30 on friday, february 7th. this is a very diverse and popular mall. it's so sad and i feel bad for the poc that shopped there. don't give them anymore sales please! read more

I had excellent service. I've been to Sunglass hut in numerous locations, but Walnut Creek location is hands-down my favorite. Amanda was extremely helpful and answered all of my questions. read more

Good selection, good prices, and great customer service. Gary was very patient and helpful. No pressure to buy, offered his honest opinion on the frames I tried on, and recommended some very good options that were similar to the style I was looking for. Long story short, I bought my first pair of sunglasses here that day, and I'm very happy with the price Gary was able to give me along with the great customer service he provided. Would definitely recommend this store for anyone needing a pair of nice sunglasses. read more

Service was terrible. Selection was subpar. While we were there they where mean to there own security guard.

Good place, pleasant sales people, decent selection, nice glasses. I was initially attracted to this place when I walked in asking if they knew where I could get glasses repaired, and the lady that runs the place said she would do it. That was so sweet. I've since purchased two pair of sunglasses from them, and I'm going on my third. They have good deals there. They'll match legit online prices. I'm going there again, you should check it out. read more

Went in today around 5pm to purchase a pair of Tom Ford Mens sunglasses that we had seen during a prior visit. A gentleman working said hello when we walked in but that was the extent of customer service. As we were browsing through the Tom Ford collection, not one associate came to help, ask if we needed assistance. As we decided to leave, another couple came in and they were assisted right away, asked what they were looking for, etc. Mind you, prior to this couple walking in, my husband and I were the only ones in the store. It was truly disappointing. This was the 2nd time at this particular store location, but we have always had amazing service at other Sunglass hut stores. As a former customer service manager and my husband currently managing districts in retail, this was MORE than disappointing. read more

Love the service. I walked inside just to look but had a great conversation with Maureen. She was extremely helpful and informative. I would definitely be back. read more

Horrible customer service and exchange/return policy. Will never be shopping here again. Get your sunglasses from Nordstrom or somewhere with better customer service. read more

It was 6:30 pm, an hour and a half before closing, and was looking to buy a specific pair of sunglasses. However, the guy in the front wouldn't let us in, despite being a ready customer. I guess he didn't want his commission. read more

Mila was super sweet to my family and I. We came in looking for a pair of ray ban shades for my little one and she suggested the perfected pair! We left to look around and came back to purchase the shades but Mila was on her lunch. if they work on commission, I wish I would of just bought them asap instead of looking around. Thank you Mila for your help! read more

After many phone calls and visits to the store, I was finally able to get my refund thanks to Mila. I came into the store to see if there was anything that could be done and although the associates there weren't able to do what I needed, Mila (one of the associates) was very determined to help me get my money back. She went above and beyond to help me and I was extremely lucky to run into her. That being said, I don't have a particular problem with this location but rather with sunglass hut as a whole. Customer Service is not seamless so when problems arise, it's hard to find the right person to help. Would not recommend placing orders in store because their system is very particular and difficult to troubleshoot -- their in-store orders are not integrated into their online orders' system so the online customer service cannot help you even though the receipt tells you to contact those people for assistance. Other than that, the in store shopping experience is perfectly fine read more

Maureen was really helpful in a wanting to be helpful way lol She was looking to solve my problem and when I got the funds to come back she was not even there to sale me the shades we found fit me together! There was this girl Mira that I spoke to on the phone that could definitely use some over the phone advice. She also was not able to locate the glasses by the code I gave her so I came to the store to double check and they were there! And I gave her the right code lol. Gary finalized my sale. Seems a little on the edge but once he seen I was opening up to him the smiles started sharing amongst one another. Overall great experience read more

Bought sunglass at sunglass hut Macys. It was loose and require cleaning and adjustment. Sue took care of me with no hesitation. From now on, I will buy all our family sunglasses here. Love the service and hospitality that Sue gave me! I hope she gets a raise! Especially with short staffing and extra work most people do now a days. read more

The employee was very condescending. I had a return that I was hoping to be an exchange. He wouldn't check to see if there was a new pair of glasses (in lieu of purchasing the display) read more

Sally & Gary are AMAZING!!! I purchased a pair of Ray Bans from the Sunglass Hut in Concord and within about 6 months one of the screws had fallen out leaving the sunglasses unwearable. I went to the store and explained what had happened and asked if they could repair the sunglasses. After being given a little bit of a difficult time, they reluctantly fixed them. However the color of the screw they had was gold and didn't match my sunglasses or the other screw. When I was upset about not being able to put the right color screw in they referred me to other glasses/sunglasses stores in the mall...WHAT?!?? I bought them here. I decided to leave with the gold screw but was a very unhappy customer. A few months after the repair the screw fell out again...ugh... My daughter and I were shopping downtown Walnut Creek and decided to stop into the Sunglass hut there to ask about repairing, this time with the right screw. Upon speaking to Sally and exposing my previous experience in Concord, she grabbed a new pair of sunglasses and handed them to me...no fuss no muss...now that's customer service!! Fast forward another 6 months and I lost the sunglasses. Upset and wanting to replace them because I loved them so much, I returned to Walnut Creek where both Sally and Gary helped me. The store no longer carried the sunglasses for purchase but was able to find them online...I was so grateful!!! I purchased and they were sent directly to my house. 2 months or less from purchasing I accidentally scratched the lenses...so where did I go...to see Sally & Gary...my trusted Sunglass advisors. Under the 90 guarantee, Gary quickly hopped online...ordered them again and all I had to pay was the difference in price from the previous purchase of $3.26....WHAT?!?!? Seriously so so so happy, I'll be receiving them by Wednesday!!! If you are looking for sunglasses, I would highly recommend seeing Gary or Sally in Walnut Creek. Not only so helpful, customer service oriented but super nice sweet people!!! Love them, keep up the great work!!! I will refer anyone and everyone I know to see them!!! read more

Went in last week to buy a new pair of sunglasses and had to endure an over-eager saleswoman who told me why every single pair of glasses I pulled off the shelf was wrong for me. Eventually she agreed to let me buy a pair I liked, (she didn't), and when we got to the register she asked for my home address and email. I informed her that she did not need those things in order to sell me a pair of sunglasses. She then argued about warranties and the importance of Sunglass Hut having my personal contact information, none of which I was willing to give her. I walked out. Note for the staff at Sunglass Hut: You are not optometrists, nor are you selling diamonds. You're selling sunglasses, for Pete's sake. Get over yourselves. I'm sure some customers want to hear every opinion you have about decorative eyewear specifics and styles. I was not one of them. I just wanted to buy a pair of sunglasses. Note for retailers in general: You need to decide if you are in business to sell products, or to collect consumers' home addresses and phone numbers. If the former is true, then here's a tip. When you have a customer in front of you who has whipped out his wallet to buy your product but then balks when you insist on knowing where he lives, perhaps you should stop arguing and just sell him the frickin' sunglasses. read more

My friend and I went in to get our sunglasses adjusted and Jeff was so helpful. Not only is he super friendly, he's a perfectionist. He got us in and out. Thanks Jeff! read more

Sunglass Hut - Jeff :) and my Céline's - Sunglasses Near Me - Walnut Creek, California

Went in tonight 20 minutes before close. Michelle immediately helped us and repaired a pair of broken glasses. And Jeff perfectly adjusted a pair of new frames I just purchased online. My sister also bought a pair of new ray bans with a coupon and they looked up the different prices of two glasses so she could choose accordingly. They were extremely thorough and helpful. Thanks Jeff and Michelle! read more

Great experience at this Sunglass Hut. I came to refill my lens cleaner and the guy who helped me out was very helpful. He immediately helped me refill it and he even He was so nice and it was great talking to him. He was so caring and actually got to know me. That is excellent customer service! He went above and beyond and even helped me tighten the screws on my sunglasses! Wow! Super nice! I didn't get his name but he was super nice, helpful, and very handsome! :) They also had a great selection of glasses. I will definitely be coming back here! :) read more

Hello. I hate to even feel compelled to write this but I just had a horrible experience. And I have loved this Sunglass hut! Especially the manager I think she is blond and short and wonderful. Anyway, I walk up to the store after driving an hour from SF to get my glasses tightened that I literally can't wear because they have become so loose they fall the moment they are on my ears. I was simply wanting them adjusted as I bought them back in February of this year from this exact hut. I walk up. There is a sign that says "system down." Totally understandable, but thankfully I just need them to whip out their little screwdriver. The woman looks as though she does not even want to let me in due to this system problem, but finally decides to, tells me she has been on hold for 2 hours and cannot help me. I understand it's a pandemic. I understand how long customer calls can take. But as I have done many times, when you are on a 2 hour hold, it is usually expected that one may need to use the restroom, which likely takes about as long or maybe longer, than assisting your paying and loyal customer of many years with a simple screwdriver. If your system is down and it's not your fault, she could have had the consideration to ask them to wait 2 min while she tightened the 2 screws. All of my other experiences have been wonderful. But I was shocked.... read more

I came in to this shop on my way home from work. I was dirty, in construction attire and I'm sure looking very out of place. (I later went out to a bite in Walnut Creek and the restaurant manager assumed I was there to make repairs and not have dinner). The staff of this sunglass hut were totally accommodating, very kind and actually fun to speak with. Even though this location is 50 miles from my home I will seek out this store in the future. Thanks for making my shopping experience easy, and non-judgmental. read more

I purchased a pair of sunglasses here and returned to get them fixed (still under warranty). The manager was too scared to help me order and install new lens's, apparently she has broken a number of glasses in the past doing this and told me to call Luxottica instead. Luxottica has a online form with no direct human contact and I have to wait a minimum of a week to hear back if they will be able to help me get new lens's. Poor customer service and now I have to wait multiple weeks for a fix that could have been done in store. Go across the street to Nordstrom's instead, you will get great customer service. read more

Very nice customer service. Will straighten out your glasses when you bend they shape and form them to your head... Simply the best place to get sunglasses read more

People who work here are very nice and helpful. I have no problem with the service here. Just please change the hours of operation for Saturday's. It said here on Yelp that this location was open until 9pm, but went to the door at 7:01pm and it's closed. read more

Great Customer service. Edwin suggest me with couple of options which are too good. We bought a shades which should be not much large and not much small. read more

Great place with good selection of current styles. The guys that have helped me have been very knowledgeable and helpful. There are a lot of alternative shops in broadway plaza but this place has the best location and has been around for a long time. I like it here very much! read more

I had a problem with a brand new pair of ray bands and called the store immediately. Sally was super understanding and did her best to help me solve the issue. I've continued to have great experiences with this store and will be back soon for my next purchase! read more

I had eye surgery and I had to get a pair of special sunglasses. The sun glass hut was very helpful. I was happy with what I bought, except I had to have them adjusted a bit, but now they are great! read more

Sally the manager and her staff and super help and offers suggestions with no pressure. Great experience.

Great customer service. Especially the woman with long dark hair who always seems to be there on the weekends. Unfortunately I never caught her name. read more

I always find it challenging to select the right sunglasses. The staff at Sunglass Hut in Walnut Creek (Broadway Plaza) eliminate that problem. They seem to just know what is right for your face and your personal style. They also bring a level of service and caring to the whole experience. read more

Usually don't frequent this store but stopped in on a whim looking for a specific pair of sunglasses I had recently seen on vacation. Yasser helped me out and knew the exact ones I was looking for- unfortunately they were sold out but he took down my info just in case they received more. Later that same week, I got a voicemail telling me the glasses were in stock and they would hold them for me if still interested. Shout out to Yasser + team for a great customer experience and top notch service with a smile! read more

I purchased a pair of Prada shades from this place almost 4 years ago and the frame had gotten bent while in Vegas. I took then in and they were so helpful and fixed them for me. The staff was very inviting and I appreciate what they did for me. I wouldn't go anywhere else!! read more

I dropped a pair of sunglasses at work, breaking the frame holding the lens in. So I went in to the store hoping they could help, but expecting to be told of a place to go get them repaired. But without hesitation, a nice blonde lady, who I assume was the manager at the time, offered to fix them in store right away. She spent some time finding the right screws and really putting in the effort needed on glasses I hadn't even bought there. When she was finished, I asked how much I owed and she said nothing. Great service, something that seems few and far between in retail these days. I'll be coming back to that location next time I'm in the market for sunglasses. read more