Sunglass Hut

sylas was such amazing salesman. he was very attentive and very helpful during my visit. i woke up…read moreand broke my eyeglass and was blind for all day. sylas helped me to find a similar pair and transferred my glasses from the broken frame to my new frame within 15 minutes. i was able to see again haha. he even checked all the way to find my OG frame. definitely a great store with great team. i would recommend this place to everyone.

Worst customer service, and rude staff . Bought Metas as gift, wife didn't want…read more Never opened, or used. They said we used them and wouldn't provide a return. crooks! IF (??) there was indeed anything wrong with glasses, that's how we purchased. So frustrating.

Broken frame

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QUAY Broadway Plaza

4.6(32 reviews)

0.1 mi

I've been to this location a few times before and have had great experiences, but today was an…read moreexceptional one! I came in and was immediately greeted by Samantha. I was just browsing for a new pair because my current sunglasses were getting loose and I needed to find frames that fit my thin and low nose bridge better. I found some frames I liked and Samantha let me try them on in all the colors they offered. After I decided on the colors, I was pleased to find out they were having a buy one get one free sale which I think they had last time I came in. I chose brown and black. When we got to the register we got to talking about my current sunglasses, also from Quay, and Samantha let me know they offer free adjustments for Quay sunglasses if you bring them in! She took one look at how they sat on my face and went to the back to adjust them; in no time she came back out and had me try them back on. She adjusted the sides and the nose pads, and to my surprise, she adjusted the nose pads the complete opposite way than I thought I needed and they fit me SO much better! My mind was blown realizing I didn't exactly need new sunglasses, I just needed them adjusted to fit my face correctly! I did need a new style though so I'm happy I found not one, but two colors in a new style. I also ended up purchasing the cute little black and gold zip up sunglasses case that I could potentially use as a wristlet wallet if I really wanted to. So two pairs of sunglasses, a new case that has multiple uses, AND I my current sunglasses fixed to perfection? Yeah, I ABSOLUTELY got my money's worth here! THANK YOU SAMANTHA! You are a life saver. I was so so so happy with my experience at Quay today :)

Came here over this past weekend to get some help repairing my glasses that got bent after I…read moreaccidentally sat on them. One of the representatives, Wendy, was incredibly helpful, as she took it upon herself to bring them to the back and reshape them back to normal. She was very attentive, going back and forth a few times to do adjustments to make sure it fit to my liking. She also offered to replace the nose pads and do a deep cleaning of the lens and frame since there was a bit of oxidization and wear/tear. She helped save my glasses and they definitely feel like new now - I cannot express how thankful I am for such good customer service and is a reason why I appreciate QUAY as a brand ever since I got my glasses from them a few years back.

Absolutely Loved These! Thank you Nicole!

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Deluxe Sunglasses

4.8(8 reviews)

4.9 mi

If you're like me, and tend to lose glasses, or destroy them, this is the place. Good quality,…read morecheap, and professional staff.

Very helpful and articulate when making a sale! Great service and I would come back for sure…read more Drives a hard bargain but nothing you can't say no to!

Eyelab Factory Outlet

5.0(81 reviews)

9.5 mi

•$

The service here is impeccable - Pete helped me with a few frame adjustments and was extremely…read morehelpful. I'll be coming back to Pete and Eyelab for my future eyewear needs and will keep spreading the word about this excellent shop!

Pete and his lab is a hidden gem! I was going to another place right down the street but realized…read morethey were aggressively marketing their services and I was paying top dollar for needless services. I finally left that practice because they were unable to solve my vision issues. Pete at Eyelab eferred me to a doctor in Livermore. She figured out my issue immediately and charged 1/3 what the other guys did. Their name is similar to Milaria. Pete had a fabulous selection, was honest about what looked good on me and I've been very happy with my vision. Pete is a small business. We need to support small businesses!!!!!!!! He is talented, low key, honest, and an expert at what he does. I wish I'd discovered him years ago. Plus, he's just a super nice guy. While new glasses aren't cheap, I never felt like I was being pushed into buying something. If you want hype, flash, mirrored, glamorous eye services, go to the place that sounds like Malaria. If you want anything a little simpler and nicer, go to Pete's Eyelab Factory Outlet. There's a reason he has a 5 star rating! Thanks Pete!

Reading glasses and sun glasses

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Sunglass Hut Internatl

3.2(13 reviews)

0.1 mi

In case my pictures are not enough proof, I have a HUGE head. Like, the size that means I should…read morenever breed, because clearly evolution or God is sending me a message so that I know not to have children, because no one would ever be cruel enough to inflict birthing a child with a head like mine on another person. This makes Sunglass shopping a huge pain in the butt, as most companies don't make sunglasses large enough for people with heads larger than a mini cooper. I have always dreamed of owning Ray Bans. Clearly I am not aiming high enough in life, since that was like my biggest dream ever, but that is an issue to be discussed another time (possibly in a review of me seeing a counselor to analyze why I lack real ambitions). Anyway, I had Ray Bans when I was younger, and seeing as I wore them before they were cool, like any true hipster in Ray Bans would, I was crushed when they broke, and my head got huge and I could not get new ones for me and my melon head. Jump to Christmas, 2013, when my loving mother tried to make my dreams of Ray Ban owning come true once again. Unfortunately, she underestimated the giant head she pushed out (that seems like someone one wouldn't forget, but who knows) and the glasses did not fit. Enough is enough, so I began hunting all over the great Contra Costa valley for Ray Bans to fit my head, when, in a moment of pure luck, I found a very helpful sales associate at the Sunglass Hut. Who could have known what a fateful meeting that would be? She showed me other brands that were similar in style, but would fit a noggin as large as my own. Unfortunately, I do not have the dollar bills to drop on Versace or the other brands she showed me, stylish though they were, and I am still partial to my hipster Ray Bans. She then told me, when I expressed my brand loyalty and desire to be one of the "cool kids" that RayBans actually can be modified, and that they had a machine that can take the hook of the back of the arms, allowing them to reach the many miles back from me face to behind my ears. She then perfectly molded the most glorious pair of sunglasses ever to grace the face of the earth, selling them to me all while smiling and being friendly, even with a headache. The customer service, the chit chat, those would earn four stars. The fifth star really comes from the fact that this Sunglass Hut makes dreams come true. My dream. Thank you Sunglass Hut.

My wifey and I walked in. No greeting. Started looking at different sunglasses, we even asked each…read moreother what type of new style we both were looking to get, since we are both due for a new pair. I'm just a Ray Ban / Oakley kind of guy. My wifey likes the Gucci and higher brands. 5 mins in the store and not a word was spoken to us. Not a hello, no can I help you? The two gentleman there were at the counter, one was doing something with the register the other adjusting some glasses it looked like. There was no one else in the store but us four. I looked at my wifey and said, " Let's Go " because I sure wasn't going to initiate the first acknowledgement of us being in there. We were the consumers, not the employees. As I walked out, I said towards the two guys at the counter in my most sarcastic voice...., "Thanks for LETTING US browse..." One looked up and gave a half ass nod. WTF.

Warby Parker Walnut Creek

3.1(71 reviews)

0.2 mi

Stellar service. I couldn't be happier…read more I lost my glasses and urgently needed a few contact lenses to get me through the next few days. I'm not even a customer at this store, but they didn't hesitate to help. They offered me a free sample box of contact lenses that matched my prescription, no pressure and no strings attached. I had also checked with Costco, and while they had samples available, they said I could only get them if I placed an order. That would have left me without contacts for a week. This store actually cared and helped me when I needed it. Excellent customer service, and I'm very grateful.

Here's my question. Why would the employees who work here get preferential treatment for the four…read morefree parking spots behind the store? I asked the clerk who checked me in and he said he liked the convenience of being able to park in the back to come to work. And, I, the 75 year-old customer needs to walk to a multi-story parking structure two blocks away. He added that, if they, the WP workers, couldn't park conveniently close like that, there would be no one here to help me, the customer. I asked him if the company endorsed the workers taking those four parking spaces. He said, yes, if there are spaces available. And stay for their entire shift!!! I find this hard to believe and hope that Management will read this review. These spaces are perfect to stop in easily for my short visits to the store. I'm not going to pan Warby Parker; I like their glasses. And the person who adjusted my frames was very nice and did a good job.

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Front face of Warby

Nordstrom Broadway Plaza in Walnut Creek

3.5(672 reviews)

0.0 mi

I visited the jewelry department here. Was assisted by "Arzo". She provided excellent customer…read moreservice, and was very instrumental in helping me make a decision regarding my purchase. Thank you very much Arzo! Regards, William K.

Nordstrom itself is still a great place to shop. This review is really for the free styling…read moreservice they offer. I was in need of a professional wardrobe after working from home the last few years. I set up an appointment with a stylist online and she called to ask what I was looking for, my sizes, color preferences etc. I was very specific- I needed an interview suit for my conservative industry, as well as day to day office pieces and shoes. I also said I was open to jewelry (costume - Nordstrom is one of the best stores for costume jewelry that is still high quality IMO). We set an appt and I cane in and she had reserved a large fitting room and had it filled with suits and separates. Everything in row sizes (I'm a 4 or a 6 based on the designer). Nice job of bringing in both high end and more reasonable prices. No shoes, no jewelry, no outfit suggestions. That was the "style" part I really wanted. Basically for a free service it's a nice time saver to have clothes pulled and ready for you to try on. But that's it. I was prepared to spend a lot of money because I hadn't shopped much in a long time and I ended up with a single suit, a blouse, and a random t shirt I later texted the same stylist to ask if she could pull some options for an upcoming wedding I had to go to. Never heard back.

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Art And Science Of Eyewear

3.8(51 reviews)

3.3 mi

Recently moved to the area and walked in with a problem with a pair of glasses from out of town. As…read morea retired ophthalmologist I am pretty discriminating when it comes to opticians and optical shops. Anna helped me without "blinking an eye" and was superb. I would highly recommend Anna and this optical shops. I plan to return to purchase some prescription sunglasses. Thank you Anna

I brought two pairs of eyeglass frames here for a routine adjustment…read more During the first visit, the staff member adjusting my glasses, Amanda, accidentally broke one of the frames. While accidents can happen, when I asked, she implied risk was minimal "unless you don't know what you're doing." After the incident, she then restated "there is always a risk for things to break." To her credit, Amanda made a genuine, constructive effort to resolve the issue by helping me find an alternative frame that could accommodate my existing lenses, which would need to be recut. If everything went fine from here, I would not have bothered with writing a review. The reason for this review is the follow-up encounter a few weeks later when I returned to pick up the new glasses and pay the remaining balance. I was met with a different staff member or owner this day to assist me. I asked if I could return for follow-up help if I experienced eye strain or optical issues from the recut lenses; her response was unexpectedly confrontational. Instead of addressing a standard customer concern, she took an aggressive, defensive stance, implying that any future issues were solely my responsibility and I should have thought about those future issues ahead. She diminished the situation by stating my original frame (which was only several months old) was "cheap" and already depreciated, stating word to word: "It is our job to help people. But we are not completely responsible for all the issues that happen while we do our job." Rather than engage in this argument, I completed the fitting as quickly as possible, paid for the replacement frame (she emphasized I was getting a very generous $30 discount for the inconvenience - I didn't argue or haggle). Then I just left politely as quickly as I can. After a day of using the glasses, I also realized one of the recut lense has a small chip at the rim. But at this point, I would rather not have any more encounter with this shop. I went to another shop who did the final fitting adjustment for the new frame for me after a trial for a day or so. Throughout this entire process--despite the broken frame, the weeks of delay, and the expense--not once did anyone offer a basic apology. Being treated with what essentially feels like hostility when asking a routine question about lens adaptation made an already frustrating situation far worse. If you are simply purchasing a new pair of glasses from scratch, your experience may be fine. However, how a business handles mistakes and communicates when things go wrong speaks volumes. Even though I won't return, I hope store does better job for future customers and more importantly, hope no one else has my experience.

My new eyeglasses

2 new pair of sunglasses

Art And Science Of Eyewear - Eyewear accessories -- all kinds, all sizes -- for adults, children, even babies. Art and Science of Eyewear, Lafayette CA 925.283.2244

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Eyewear accessories -- all kinds, all sizes -- for adults, children, even babies. Art and Science of Eyewear, Lafayette CA 925.283.2244

Sunglass Hut

3.2(25 reviews)

4.9 mi

This is the only place I will buy sunglasses, and I would consider sunglasses to be nearly a hobby…read morefor me. They went completely out of their way to honor a damage policy on sunglasses that I didn't even know I qualified for. This lady runs the shop, and before I was even a customer here I told her I had damaged sunglasses, and she said if I brought them in she would see if she could fix them- that was before any "we have new sunglasses right here" kind of vibe. They will match prices on Amazon. They are there for you. It's one of the few places where buying in person beats buying online. Thanks, people at SH.

If you order from here expect at least a week delay... or more. Gift that was late and I was…read morepromised I 3-5 days shipping. Came two weeks later

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Site for Sore Eyes - Walnut Creek

3.7(135 reviews)

0.2 mi

Rebecca is amazing! She is always super helpful when I buy my glasses or contacts! I recommendread more

I purchased corrective lenses in 2023 and called for an appointment for repairs to the nose pads…read moreand ear hinge to the frames. I spoke with Macario and he said that I could just drop in, which I did. He recognized who I was and not only fixed the hinge, but gave me two new nose pads. It was all done in about five minutes! I was in and out in ten minutes at most and I still had plenty of time to beat traffic home. Macario is a model of excellent customer service. I will definitely be returning after my next eye exam for new frames. The experience was splendid.

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Hundreds of millions of reviews are posted on Yelp, and our automated recommendation software works in the background to showcase the reviews that it …

2 reviews that are not currently recommended

The reviews below are not factored into the business's overall star rating.

Edward V.

25

17

3 years ago

It's 7pm. Closed? Update your hours. Inconvenient. .......................................................................................afff read more

Jeff R.

0

13

0

9 years ago

Really nice staff. Great customer service.

Sunglass Hut - sunglasses - Updated September 2026

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Warby Parker Walnut Creek

3.1

(71 reviews)

Stellar service. I couldn't be happier…read more I lost my glasses and urgently needed a few contact lenses to get me through the next few days. I'm not even a customer at this store, but they didn't hesitate to help. They offered me a free sample box of contact lenses that matched my prescription, no pressure and no strings attached. I had also checked with Costco, and while they had samples available, they said I could only get them if I placed an order. That would have left me without contacts for a week. This store actually cared and helped me when I needed it. Excellent customer service, and I'm very grateful.

Here's my question. Why would the employees who work here get preferential treatment for the four…read morefree parking spots behind the store? I asked the clerk who checked me in and he said he liked the convenience of being able to park in the back to come to work. And, I, the 75 year-old customer needs to walk to a multi-story parking structure two blocks away. He added that, if they, the WP workers, couldn't park conveniently close like that, there would be no one here to help me, the customer. I asked him if the company endorsed the workers taking those four parking spaces. He said, yes, if there are spaces available. And stay for their entire shift!!! I find this hard to believe and hope that Management will read this review. These spaces are perfect to stop in easily for my short visits to the store. I'm not going to pan Warby Parker; I like their glasses. And the person who adjusted my frames was very nice and did a good job.

Ray-Ban

4.0

(70 reviews)

sylas was such amazing salesman. he was very attentive and very helpful during my visit. i woke up…read moreand broke my eyeglass and was blind for all day. sylas helped me to find a similar pair and transferred my glasses from the broken frame to my new frame within 15 minutes. i was able to see again haha. he even checked all the way to find my OG frame. definitely a great store with great team. i would recommend this place to everyone.

Worst customer service, and rude staff . Bought Metas as gift, wife didn't want…read more Never opened, or used. They said we used them and wouldn't provide a return. crooks! IF (??) there was indeed anything wrong with glasses, that's how we purchased. So frustrating.

Target Optical

4.2

(31 reviews)

Great optical store, and amazing service. Always available, and responsive. They were available to…read morefix my glasses on very short notice, and also have a great selection of new frames. Thank you, Target Optical team!

I was really disappointed with the service here…read more I lost my glasses and urgently needed a few contact lenses to get through the next few days. They had samples available, but told me I could only get them if I placed an order. The staff was difficult to work with, and I had to repeat my question multiple times just to get a straight answer. It felt like they did not want to help at all. I ended up getting help from another optical store that provided sample lenses matching my prescription for free. The difference in service was night and day.

Site for Sore Eyes - Concord

4.1

(192 reviews)

Dr. Clark is wonderful. She is so patient very thorough and I really appreciated her taking her…read moretime to educate us on what she's doing and she made sure that we understood the whole process as new clients. I felt heard and understood , I was happy with the results and I will definitely be going back. Mohammed and Gita are also wonderful very kind and welcoming. It was a great 1st experience.

Great experience!!! Dr. Clark was outstanding, very thorough and knowledgeable!!! She explained…read morewhat was happening and why. Hope it helps my darts Then you purchase from the 2 people in front, they were both super friendly and helped me within my budget. I was trying to get out for less than $200 for everything and it was $170 total. Really love the frames and the look.

America's Best Contacts & Eyeglasses

3.0

(71 reviews)

I had a great experience here. I originally made the appointment because I seen online that they…read morehad 2 pairs of glasses & an eye exam for eyeglasses for $95.00. I thought it was too good to be true! I went online and made an appointment the day of (03/03/26) and came in at 9:40am. (I'd recommend filling your paperwork out online). When I walked in I was met with a very nice lady named Robyn. She was welcoming, she was informative and helpful. She guided me to the glasses I could choose from while I waited for the eye doctor to see me. All the people in here are so kind, informative and easy going. There are so many glasses to choose from and such great deals on contacts & eyeglasses! This is going to be my go to place now! Thank you for making something that used to make me so self conscious so easy to do now. I will be updating my review once I pick my glasses up (estimated by 03/16/26) p.s I definetly recommend you check this business out!

The manager of Americas Best Tina Perry had advised my wife and I that the last eye exam was past…read moredue. 18 months! So we made an appointment to have our eyes checked and ordered new glasses. There was a big difference in our eye site! Thanks for staying in touch with senior citizens.

Oakley Vault

3.4

(29 reviews)

I came up north to shop at the outlets, and the number one thing on my list was to get new…read moresunglasses. Alex helped me out and did an excellent job answering all my questions and helping me find the perfect pair.

If I could leave 0 stars, I would. I came to look for a pricing quote on a pair of Oakley glasses…read moreand prescription lens. The staff were extremely rude and unhelpful. They refused to give me a quote without evidence of prescription, which I did not bring with me. The reason for why they couldn't simply look it up was even more ridiculous where they stated they can't provide me with even a range on the pricing because they would have to create a dummy account and it would be confusing for their staff. One of the staff even rolled their eyes which was extremely frustrating. I recommend everyone to stay away from this store.

Costco Optical

3.3

(45 reviews)

•$

Have been using Costco Optical and Optometry for years…read more The optometrist is actually an independent business with their office inside the warehouse...but their website, scheduling and stuff is separate. I have been seeing Dr. Rachel Reed for several years, and she has always been great to work with as my eyes (and the rest of me) get older. Last week got my update to glasses and contacts prescription, and had a great conversation about some of the other options out there (vision for golf, Lasik, cataract surgery, all the stuff you think about in your 60's LOL). I have VSP insurance through my employer benefits, and there are other options I have that take more of the VSP benefits...but then charge WAY more for services, products, filling prescriptions, and such. I've found over the years that the combination of Costco optometry (or, to be more precise, TM Optometry) and their optical department comes through with great service, and great value. I'll keep using them rather than the other local options.

I would give this Costco optometrist less than one star if there was that choice. I let him…read moreexamine me and then write a prescription. Did not realize that he wrote me one for nearsighted vision. I am farsighted and have been since I was 3 years old. No excuse for that kind of incompetence. I will never visit him again, although I will shop for frames there. BUYER BEWARE.

Walmart Vision & Glasses

4.2

(6 reviews)

I'm extremely disappointed with the Walmart Vision Center in Martinez, CA (1021 Arnold Dr)…read more I made multiple attempts to return two pairs of glasses within the 60-day return period, but the Vision Center was closed every time I went--despite posted hours stating they're open until 7 PM. I visited twice on Saturdays around 4 PM and again on Monday, May 27 at 5 PM, and there was no one there. I'm unable to go during weekdays due to my schedule, so weekends are my only option--and even then, they're not open. They also don't answer their phone, and the store manager told me they operate separately with no direct way to contact them. I'm unable to return my 2 glasses today, April 27, and can only come back next weekend. My return period ends May 1. I'm requesting that Walmart make an exception and honor my return. Very frustrating experience. Atleast have a sign when your hours are changed.

Amanda and Richard were so helpful today. They honestly did not have to be. I was there not to…read morepurchase anything but to grab a copy of my prescription that I had lost. Richard went way out of his way to go find it happily. Thank you. I appreciate that! You made me smile!

Site for Sore Eyes - Danville

3.9

(128 reviews)