This is a message for all local pet owners to be aware and for Animal Hospital at Thorndale to…read morereflect on... I'm not one to post on fb often but I feel this needs to be addressed. **Thorndale Animal Hospital** I am writing this message in utter devastation and fury over how my desperate call for help was treated on Friday, May 15, 2026, at 4:43 PM. Our beloved dog, Chubbs, was suffering through a terrifying seizure episode, and I felt utterly helpless as I reached out to your clinic for assistance. During my call, I was pleading for immediate help, clearly expressing the urgency of the situation. I could hear my dog in distress and asked if you could hear her too. I was assured that you could. Yet, when the receptionist returned after putting me on hold, I was met with an infuriatingly cold response: I was told to monitor her and take her to an emergency room if the seizures continued. When I begged to bring Chubbs in for immediate care, I was told that I couldn't come because your clinic would be closing at 5 PM. In that moment, my heart shattered, and rage consumed me. I was sobbing uncontrollably, struggling to understand how your clinic's closing time could possibly outweigh the urgency of my suffering dog. I could have made it there by 4:50 at the latest, yet my desperate pleas were treated as if they were nothing but an inconvenience. **my call with your clinic** Me sobbing and begging "please please let me bring Chubbs in. I don't know what to do for her and I have two young kids here. Your clinic "if she continues to seize being her to the ER (Blue Pearl in Malvern) Me "please! You are only 3 minutes away from me! Malvern is a good 20-30 minutes and it's rush hour now! I just need her to feel calmer for the ride. Please help me" Your clinic "you can't, sorry, we closing soon" Then I hung up on her. After that heart-wrenching call, we had to wait for Chubbs to calm down enough to get her into the car. Tragically, she suffered three more seizures during the ride--two in the carrier and one just as we were entering the emergency room. The sight of our precious baby being rushed away by the emergency staff, with them frantically shouting for medications and treatment permissions, will haunt me forever. I understand the severity of cluster seizures; I know that what Chubbs was experiencing was critical and there's not much your clinic could have done to prevent the outcome of her passing. But I firmly believe that her suffering could have been alleviated had we been allowed to come to your clinic, even for a moment of care. So you can give her some thing to calm her down, enough for the ride to the BluePearl ER. Instead, the last hours of her life were filled with anguish and terror--not just for her, but for my entire family, including my two young children, who were left helpless and confused. I tried to explain to you that we will be at least 30 mins away and it's also rush hour.... I am not upset because the vet couldn't save her; I am furious that we were denied even a chance to help Chubbs find some comfort. I am convinced that if the vet had allowed us to come in, those additional seizures in the car could have been prevented. The cold indifference shown during such a critical moment is absolutely unacceptable. It felt as if your clinic's schedule, you clocking out on time, you making it for what ever dinner or after work plans were prioritized over the life of a suffering animal, and that thought infuriates me even more. I urge you to reflect deeply on how your policies impact those in desperate situations. No pet owner should ever have to endure the agony of being turned away when their beloved animal is in such distress.

The worst "Customer Service" experience of my life! We went there about 20 years, but were finding…read morethem to be a bit pricey, so in March 2026, I asked basically this question on a Downingtown Facebook page "Any recommendations for a Vet in Downingtown, and not the Animal Hospital at Thorndale. Thanks." That is all I said. I didn't say they were pricey, incompetent or anything else. Just a simple query. We decided to keep our check-up appointment for our English Labrador Retriever in early May 2026 b/c they are close by, we know them, trusted them and they had our dog's records. My husband took off an afternoon of work to go with me b/c we have a big Labrador Retriever and he is a handful. We were in the exam room waiting for the Vet to come in when some very snotty young woman named Allie came in and said she was "The Practice Manager" and read me my Facebook post from March back to me, like I was in grade school. She was rude, accusatory and had a real attitude problem. She said "they were surprised we were back, after my Facebook post and she takes her job seriously" and asked what our problem with them was. I said they skewed pricey. She said they would recommend "lower priced Vet options" and subsequently lectured me in a very condescending manner on all of the costs a Vet's office has. No shit Sherlock. Next, she refused to have my Labrador seen there. My husband was absolutely livid in 2 minutes and walked out with the dog. My husband is literally the nicest man in the world and a well known and very highly respected Marshallton BoyScout Troop leader for 12 years. It takes a A LOT to piss him off. I stayed and was beyond outraged and I wondered why that stupid, snotty, rude young woman didn't call us before we trucked in there with our dog to tell us they wouldn't treat our dog. I am a 57 year old corporate lawyer and it was absolutely the WORST CUSTOMER SERVICE EXPERIENCE OF MY LIFE!!!!!!!! Sadly, they had provided excellent veterinary care for 2 of our dogs for about 20 years prior to this horrific experience! Very sad ending to a 20 year relationship. My own mother (she was a very well respected and well known private Golden Retriever breeder in Chester County for many years) sold the founding veterinarian practice manager (Dr. Joan Yarnell) a Golden Retriever back in the day. Such a shame....

Dr. Kelly is empathetic to the needs of the animal and its owner. She is 100% caring and…read moreaccommodating. There is no doubt in my mind that she provided better quality of life for my aging dog.

It is hard to put into words how much Dr. Kelly helped our dog, Colby. We first found her after…read moreColby had luxating patella surgery in 2022. We spent the next three months doing rehab at home with Dr. Kelly, and soon enough, Colby was as good as new. Unfortunately, a few months later, we discovered he had two ruptured discs and needed immediate surgery. The surgery did not go as planned, and Colby lost the use of his front legs. Miraculously, Dr. Kelly worked with us to beat the odds and enabled Colby not only to walk again without restrictions but also to become stronger than ever. Dr. Kelly's holistic approach ensures your pet is getting everything they need to thrive. She uses cutting-edge methods and is always researching the latest advancements to benefit animals. We continued to work with Dr. Kelly in person until she moved. We then transitioned to virtual sessions, which were also incredibly beneficial for Colby and us. Dr. Kelly was excellent at showing us how to do the exercises so that we could continue them with Colby between sessions. It is worth also noting that right a few months before Dr Kelly moved, our dog went blind. Of course that didn't stop her or our dog (who was very treat motivated) from doing their sessions. Sadly, Colby passed away a few weeks ago, but the last two years of his life would not have been the same without Dr. Kelly's support and guidance. Thank you, Dr. Kelly and your team! We could never repay you for everything you have done for our family.

Josh Roesener, VMD, is the new owner of Kennett Square Veterinary Hospital. Dr Roesener is a…read moregraduate of Penn's vet program with 20 years experience, formerly at a large, busy practice in the Phoenixville area. His dream was to own a rural, private practice in small animal care. He appears to be in his mid 40s, so not likely to retire soon. Dr Roesener just bought Dr Barnsley's beautiful, rural, small animal practice just outside Willowdale, and Dr Roesener mixes smarts and experience with gentle kindness. KSQ Vets is an uncrowded, non-corporate practice. If you are looking for a new vet in the Unionville or Kennett Square area, you are in luck! http://www.ksqvets.com

We've taken our pets to Kennett Vet Hospital for years. The practice recently changed ownership…read moreand, while we miss Dr. Barnsely, we couldn't be more pleased with Dr. Roesener. Our elderly dog suffers from chronic pain resulting from a past injury. Dr. Roesener spent a lot of time carefully evaluated our dog during a recent flair and came up with a treatment plan that alleviated the dog's pain and increased his mobility. Not to mention, our dog is acting like his happy old self again. So grateful to have such a wonderful vet in our community!