The Nightmare began when my 11-year 110lb Rottie could not get up or even pick head up from floor…read more I went to my go to animal hospital near Allentown and got absolutely no help (I felt the Emergency DR was either intimidated by him or was clueless where to start). They said there was no room ad referred me to another place in Jersey. So we went there and they tried their best (they were not equipped to handle emergencies like this. He was there for several days and a lot of testing with no improvement. They told me to try Philly. So Dozer & I went to Philly and after exam they told me their thoughts (thinking Cancer), offered the $5000 MRI and leaded towards his quality of life which at that point was NONE. I made arrangements for the next day for someone to come to the house. On the way home I kept searching for other places & came across Pinnacle Veterinary Specialists. I decided to take him to Pinnacle. They were wonderful from the start! I explained everywhere we had been and had no answers. Once again Dozer had to go through x-rays & bloodwork. Dr. David Brewer could not see anything definitive. He kinda felt same way Philly did (probably Cancer). He didn't feel it was some disease that dogs can get. I had to know. I just didn't or refused to believe it was cancer. I could not give up without trying and decided to get the MRI. I finally got my answer. It wasn't easy for Dr Brewster to find but it ended up being an infection from an old spinal cord injury that I never knew he had. He could not guarantee Dozer would recover from this because a week had already passed with no treatment. He said it if there is improvement it could take a year. He sent him home with medication and instructions. Within 6 months & a lot of hard work, my Boy was up walking getting better and better every week. Dozer was able to happily celebrate his 12th Birthday because of Dr Brewster's skills. I truly believe if I would have had the MRI done anywhere else, they still would not have found the old injury with an infection! I am forever grateful to DR Brewster and his wonderful staff at Pinnacle!!!

stay away from that place unless you dont have any other alternative…read morestaff is rude Dr. Prober is the worst when it comes to her staff and management waited 9hours and still no doctor they want your money I do not care how many rescues praise them it is a shit show and Dr, Prober (owner) is the leader and they all follow her terrible behavior

October 15th was our first visit. Staff was friendly. Great atmosphere. Vet and technician were…read moregreat with the care of Buddy and Mya. When we entered the office there was a sign welcoming our 2 dogs. Thank you for the great care that was given to our fur babies. Highly recommend West Chester Veterinarian

Im a parent for 3 cats and this is by far the best vet office I've been to. Both vets I've taken my…read morecats to are amazing here. They care about the pets genuinely. My cats Mickey , Lucy and Jen were all helped by them.

I recently switched my 10 little dogs to Cypress Vet from a practice I had been with for 25+ years…read more I have been very, very pleased with the care my senior (ages 9 to 17-1/2 years) dogs have received from Cypress, including a euthanasia in July. All the vets (4) I have dealt with have been kind, knowledgeable, and willing to discuss every option with regard to treatment and finances. They provide excellent follow-up; after each visit, I receive an email synopsis of the appt findings and treatment, which I find extremely helpful. Cypress works very well with Chewy for prescriptions (and autoship is a blessing). Their front-office staff and technicians are exceptional for their helpfulness, patience, and knowledge. Yes, vet care can be expensive, but consider the advanced technology and treatment options that our pets can now receive. There's a price for that. Cypress is still less expensive than my previous vet. I absolutely recommend Cypress Vet.

Financially driven care.. so sad that the test the recommended for our dog caused her so much…read moreanxiety that she developed a hot spot that got infected and she could not recover.

Media Vet was very responsive to our concerns about Mickey's dental issues. We were able to be seen…read morequickly, then in short order, records were sent for cardiac testing and Brianna and Dr. Atherton answered many requests regarding medication and his surgery. Dr. Atherton even added time to her day to add him to a surgery schedule without waiting for an opening. Knowing a pet is suffering is so difficult and it means a lot that Media Vet cared about this little guy! We are so grateful for your help.

Great place for dogs and cats alike. Three weeks ago I took our precious Tabby Cat, Friskie, to…read moreresolve a gastrointestinal problem. Today I went with my "son" Tango Mango, my awesome Black Lab, to have him looked at for a hacking cough. Getting an appointment when it's of the essence was no problem. I brought him over and he was seen ten minutes before his appointment time. Outstanding bedside manner and explanation of the possible problem and solutions, which included putting him on antibiotics. The entire staff is superbly professional and friendly. I don't care about me, but when they recognize my dog by name, I feel good. I'm coming back...

My Mother has used this practice for many years, and has been happy with the care given to all of…read moreher dogs. I called Thursday afternoon to see if I could make an appointment for Monday morning to have her dog put down. I explained his issues and they told me they could not do it before 5pm on Tuesday. No compassion at all! Very disappointing! Needless to say, I was forced to go elsewhere.

We used Kentmere for 13 years and everyone we've ever dealt with there has been wonderful. Dr…read more Coogan was our main Vet for many years and then when he stepped away from the practice, Dr. Synder became our main Vet. We recently had to say goodbye to our senior dog Newt and I am so grateful to the staff at Kentmere for all their care and compassion. Dr. Synder was wonderful, especially these last few months when our dog's health began to deteriorate. The beautiful sympathy card you sent, signed by the entire staff, was most appreciated. Thank you so much for all you did for us and our Newtie girl!

Let me start by saying this is probably the first review I've ever written…read more Horrible customer service. As soon as me and my wife walked in the door, the man at the counter was very unprofessional and demeaning. My wife's parents brought in her childhood dog to get an exam and potentially to be put to sleep. So we wanted to say goodbye before she was put to sleep. The man at the counter laughed in my wife's face multiple times as she was asking question then proceeded to raise his voice as the conversation went on. My wife, in tears, the entire time. This was so unprofessional that we pulled the dog from the service. The manager came out and tried to rectify the situation but the receptionist continued to laugh, even as the manager was trying to make right of the situation. I would never EVER recommend someone spend their last moments with their beloved dog here. It must be a very hostile work environment for the receptionist to talk to people this way. Please take your furry family members elsewhere, somewhere loving and caring. Not demeaning and disrespectful. I feel bad for the receptionist, as he probably has a miserable life.

Nothing would help this place! They treated us terribly…read more I guess the dude at the desk thought we had abused our dogs(?) This couldn't have been further from the truth. Our one dog was sick for eight years and had been going there for years. Our other dog had what we thought was a hot spot that we'd been treating with shampoo and hot spot spray.The night before our 2nd dog (14) had splayed out refusing to get up. I was devastated and called to possibly put both dogs down.( I wanted to prepare our family for the worst case scenario) I wasn't sure what was happening as I'm NOT a vet! I told "sweet Linda" at the front desk my two grown children and husband would be coming into the office during my hysterical call. While there... The male receptionist burst into exam room stating that there were too many people there. My daughter and her husband had come to be with us during this difficult time. There wasn't anyone else there. I ignored his blatant ignorance, however he continued his highly emotional unprofessional behavior with me and my daughter. She had asked a question about proceedings. My daughter's husband and myself demanded that the tech calm down and not speak to us in such a manner! I asked his to calm his tone with me twice and he proceeded to wave the " sign for euthanasia" in my face demanding I make a decision on what's happening. It was ALL very confusing. My daughter through her tears asked twice if we could take our dogs somewhere else. When the vet ( Dr. Michelle) came out of exam room the tech was still directing his attention towards me and laughing. I told him that he shouldn't be laughing as none of this was funny! Dr. Michelle may have apologized to my daughter, I don't know. Another guy had come out to desk prior to vet joining the fray and tried to diffuse the situation. I demanded my dogs be released and that we were done and leaving. Dr. Michelle might know animal medicine but has shown time and time again that she lacks the care and compassion that it takes to deal with people especially in this dyer situation. We did leave. We did seek another consultation with a Vet Clinic down the street. They treated us with dignity and care while we said goodbye to our sweet Girl! The tech and The Veterinary Dr. explained everything and we were all five aloud to hold our girl and comfort her.I will never set foot in Pennell Clinic again and will never give them another dime of my money. It was a nightmare that could've been avoided if those in charge had more than a drop of compassion within them.

It's nice to have someone come to your house. It's not nice for it to be massively overpriced (more…read moreexpensive than my in home provider in California OR Massachusetts by almost double) and then to still have errors in almost everything. Great lady. Good energy. Rather disjointed when in service. Got my paperwork wrong both times. Submitted my dog for a surgery as a cat. Pretty big let down. Needless to say I did not let this person or her network touch my dog under anesthesia and without my presence. We will find someone else.

We had to make the difficult decision to relieve our Taz of his illness and pain yesterday. After…read moreeducating myself on the euthanasia process, we contacted several veterinaries to find the perfect Dr to send Taz on his way. Dr Knipe was kind and compassionate during the initial phone call and was available the next afternoon. Dr Knipe worked with us throughout the entire process so that Taz could leave us in his most favorite place, on our patio and in his mommy's arms. We highly recommend Dr Knipe for any type of veterinary needs your family may have.

This is a message for all local pet owners to be aware and for Animal Hospital at Thorndale to…read morereflect on... I'm not one to post on fb often but I feel this needs to be addressed. **Thorndale Animal Hospital** I am writing this message in utter devastation and fury over how my desperate call for help was treated on Friday, May 15, 2026, at 4:43 PM. Our beloved dog, Chubbs, was suffering through a terrifying seizure episode, and I felt utterly helpless as I reached out to your clinic for assistance. During my call, I was pleading for immediate help, clearly expressing the urgency of the situation. I could hear my dog in distress and asked if you could hear her too. I was assured that you could. Yet, when the receptionist returned after putting me on hold, I was met with an infuriatingly cold response: I was told to monitor her and take her to an emergency room if the seizures continued. When I begged to bring Chubbs in for immediate care, I was told that I couldn't come because your clinic would be closing at 5 PM. In that moment, my heart shattered, and rage consumed me. I was sobbing uncontrollably, struggling to understand how your clinic's closing time could possibly outweigh the urgency of my suffering dog. I could have made it there by 4:50 at the latest, yet my desperate pleas were treated as if they were nothing but an inconvenience. **my call with your clinic** Me sobbing and begging "please please let me bring Chubbs in. I don't know what to do for her and I have two young kids here. Your clinic "if she continues to seize being her to the ER (Blue Pearl in Malvern) Me "please! You are only 3 minutes away from me! Malvern is a good 20-30 minutes and it's rush hour now! I just need her to feel calmer for the ride. Please help me" Your clinic "you can't, sorry, we closing soon" Then I hung up on her. After that heart-wrenching call, we had to wait for Chubbs to calm down enough to get her into the car. Tragically, she suffered three more seizures during the ride--two in the carrier and one just as we were entering the emergency room. The sight of our precious baby being rushed away by the emergency staff, with them frantically shouting for medications and treatment permissions, will haunt me forever. I understand the severity of cluster seizures; I know that what Chubbs was experiencing was critical and there's not much your clinic could have done to prevent the outcome of her passing. But I firmly believe that her suffering could have been alleviated had we been allowed to come to your clinic, even for a moment of care. So you can give her some thing to calm her down, enough for the ride to the BluePearl ER. Instead, the last hours of her life were filled with anguish and terror--not just for her, but for my entire family, including my two young children, who were left helpless and confused. I tried to explain to you that we will be at least 30 mins away and it's also rush hour.... I am not upset because the vet couldn't save her; I am furious that we were denied even a chance to help Chubbs find some comfort. I am convinced that if the vet had allowed us to come in, those additional seizures in the car could have been prevented. The cold indifference shown during such a critical moment is absolutely unacceptable. It felt as if your clinic's schedule, you clocking out on time, you making it for what ever dinner or after work plans were prioritized over the life of a suffering animal, and that thought infuriates me even more. I urge you to reflect deeply on how your policies impact those in desperate situations. No pet owner should ever have to endure the agony of being turned away when their beloved animal is in such distress.

I brought my 10 year old cat here because I discovered a large tumor on her underbelly. They…read moresuggested surgery but they said she would need further surgeries and will eventually die if the mass is cancer. They said the surgery if anything would help keep her comfortable for the next few months or so until she passed. Not once did they tell me SHE MIGHT NOT MAKE IT THROUGH THE SURGERY! I agreed to the surgery, it's cost was $4,571.42. After the surgery I took her home, she was still groggy when I got her settled, she ate, but she seemed very uncomfortable. I gave her the prescribed pain medicine as directed by staff member, no Vet greeted me to discuss her post surgery needs. The next day she was still not coming around I thought it was the pain and I gave her more medicine. Long story short, I took her back the next day. They didn't have a clue what was wrong but suggested to put her on fluids, and do blood tests, but that would be another charge! I told them I had no more to give. They said they would only charge me for the blood tests. They make you pay first!. I picked her up and the Head Vet/Owner looked me right in the eye and said, "Leah is going to make it, but you have to follow the plan". Since they are a Hospital, but have no overnight care, they sent me home with her and told me to keep her warm. Then the Head Vet/Owner said," If she makes it through the night then bring her back tomorrow at no charge, and we will put her back on fluids." I said," you just said she was going to make it" she said," Your cat is 10 years old with potential cancer, she is having a coming out of the anesthesia. We are sending you home with a warming pad," When I went to the front desk, a nasty vet tech told me they decided not to send me home with a warming pad, just to use my space heater. I figured they knew she wouldn't make it! I took my baby girl home that night and kept her warm. Leah died that night. I brought her back as scheduled the next day. They said it would be another $296.00 for cremation. Not the Vet or the Head Vet offered any condolences to me. The office manager offered me condolences with a hug. Later that day they called me and and said the cost of Leah's cremation was comped. I figured because they knew they shouldn't have operated on a 10 year old cat with a gigantic tumor!! That Monday I got a call from the Vet, but not the Head Vet/Owner, or the Surgeon, she offered her condolences. I asked why they didn't know she wouldn't make it? She said she only does minor surgeries. Not once did the "Surgeon" that operated on Leah say she there was a chance she wouldn't make it through the surgery!!! Don't let these people touch your Older cat, dog or animal. They are incompetent and they don't care. If you say you are a hospital, then why don't you have overnight care!!! Don't let them operate on your pets!! Give me my Money back!!!! Rest In Peace Leah, I am broken hearted.