Demel is one of the famous, old style coffee cafes in Vienna. It's a bit underwhelming in all honesty. The decor is opulent and pleasing to look at. Upon entering the main ground floor room looks plush and inviting. There is a bar on the left hand side with decadent desserts inviting you to dive in.
Figuring out how seating works is a tad confusing as others have mentioned. If there is no seating in this main first room, walk straight back. There will more than likely be a standing sign that says 'Wait here to be seated.' If you are at the front of this line, you can watch as bakers create the magical sweets in front of you. Tall glass panes protect the confectionary delights and any germs tourists might be harboring. The bakers look kind of in different to their job and pay no mind to any who may be avidly staring at them or taking their photo.
The wait here might be short, it might be long. It depends on how busy the cafe is. When I went, I waited in this line about 10 minutes before it moved and the line shifted up the stairs leading to the second floor.
Here, I waited easily 35 minutes. The staircase served as the route up and down so at times you had to think thin and shove to one side allowing others to squeeze past you on their way down. Not the most efficient method if you ask me.
The upstairs is just as elaborately decorated as the first floor. Large chandeliers, mirrors on the walls, and plush carpets bring the theme of extravagance to life.
I was finally seated at a small round table in a corner. A glass case in the hall showcases the varying food and dessert options. You should get up from your table and scope those out immediately. You can tell the woman working behind the counter what you want and she writes down the order. You then go back to your table and the food is delivered by a waitress/waiter.
If you want something heavier, Demel does have a food menu with sandwiches, soups, quiches, etc. These you order from your table with your waitress/waiter. You can of course get coffee, hot chocolate, smoothies, you name it. Everything is incredibly overpriced because hello, it's Vienna and you're in a historic coffee shop so be prepared to pay up. I went with an apple strudel and my boyfriend got the sacher torte Vienna is famous for. My strudel was great, but the best part was the home made cream. That was AMAZING and I was tempted to ask for a bowl of cream to legit eat with a spoon.
Our total was about 11 euros for those two things. Do not come here hungry or planning to eat a full meal. Unless you're rich and money isn't an issue. If that's the case, please adopt me. read more