Demel
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6 of us went while on vacation in Vienna, due to party size a short wait. It's a cute place. Our lady server was friendly and helpful. We each got something different, the famous broken pancakes were good but too much cinnamon in the plums, others weren't wild about their desserts either. Ordered the amaretto, baileys coffee I think they forgot the Baileys the coffee was bitter. Restrooms are small and clean.
We stopped by their smaller counter right across the church and got their famous dessert. One day we got the poached beer and fruit topping which was great and then we went back next day for the cream version. My favorite was the cream version but my husband loved the fruit version. Highly recommend stopping by and get your self this amazing dessert.
While doing research on famous food to eat in Wien, Demel popped up as a classic Viennese dessert shop open since 1786, famous for their variety of traditional pastries such as Sacher torte, Kaiserschmarnn, apfelstrudeln (apple strudel) and other Viennese cakes. The store started as a confectionery by Ludwig Dehne, then after passing it on to his apprentice Christoph Demel, becomes the royal purveyor of sweets to the National Hofburg Theatre, which was across the street from Demel's original location. In 1888 they moved to the current building, which rooms being decorated in the Roccoco style. While walking around our first late afternoon/early evening we happened to walk by and were enticed by the delicious smells wafting out the door. I didn't get a pic, though you can see in some other posts that they make fresh Kaiserschmarnn (pancakes with seasonal jam), you can smell the milk/cream/butter, sugar and eggs turning into delectable morsels of tastiness as the batter is poured then pan-fried lightly. So hard to resist these though we hadn't had dinner yet so didn't want to ruin our appetites. However since they close at 7pm and it was nearing 6:30pm we decided to grab a few pieces of cake to go. All individual slices were €7.90. You can also buy entire cakes. Sacher torte: one of the famous things to eat in Vienna, this consists of a two-layer chocolate cake with a light apricot glaze applied to the cake, then covered in a thin coating of chocolate glaze. I had read online that the crumb of Sacher torte can be kinda dry, I have to agree that both options we tried this was the case, not too off putting since that seems to be part of the original texture, but customers should be aware it's not like biting into a moist red velvet cake or brownie. The flavor of the cocoa was apparent, I say that because it taste more like cocoa to me than processed chocolate. The apricot glaze added a tidbit of acidity to bright the bite. Fächertorte: this was like a seasonal "all-in-one" strudel to me, describing the layers from the bottom up--poppy seed paste, almond cake (could really taste the nuttiness in the flour), julienned apple slices, cooked plum compote, all baked inside an outer crust. Felt like a very traditional eastern European autumn dessert and very light in sweetness. May not be for everyone. Dobos torte: according to google, this "is is a classic Hungarian sponge cake made of six thin layers of sponge cake filled with chocolate buttercream and topped with a hard caramel glaze. Created by Hungarian chef József Dobos in the late 19th century." The Demel iteration used regular buttercream and was delightfully creamy and rich. I only wish the cake slices were a little more generous. If I were in Vienna again I would certainly try their pancakes, maybe some of their cookies too. Our interaction with the staff was minimal though generally pleasant, we had questions about ingredients in a few of the cakes, which they were able to answer. Hours: 10am-7pm daily For more info: https://www.demel.com
The best thing I ate in Vienna was Kaiserschmarrn with plum sauce at Cafe Demel. The line was long, which was expected since it was the holiday season, and I was seated outside. The interior looked fantastic, and I wish I had the opportunity and time to sit inside. I ordered the scrambled pancakes (Kaiserschmarrn) with a glass of sparkling rosé. I had the sweetest waitress, who gave me a complimentary glass of rosé after I told her I came to Vienna because my grandfather had passed and it was his favorite city. definitely want to go back, but next time I will be seated inside.
During a recent European Trip, Mom was insistent on experiencing Vienna's cafe culture. We debated between Demel and Cafe Central but settled on Demel. We were in line about 25 minutes before they opened and there were probably 40 people in front of us. We watched as they prepped the patio and then the doors opened about 5 minutes before the listed opening time. We followed the line of folks in front of us through the gift shop where chefs were already prepping lots of Kaiserschmarrn. We went upstairs and grabbed a table for two. I was a little surprised to see other groups of two and singles take four tops. That doesn't seem right but it was first come-first served. The inside dining areas are very pretty. Eventually someone came by to take or order. We got a latte, a hot chocolate, an order of Kaiserschmarrn, and an order of their donuts. Everything came out pretty quickly ( we saw the "buffet" that servers can use to prep the most ordered items in the hallway upstairs which makes service easy.) Everything was delicious. The pancakes were fluffy and sweet but I think the donuts with the vanilla sauce were our favorite. The place was VERY busy as we explored the gift shop before heading out. I'm glad we got there when we did. Demel was a fun experience and I'd recommend it!
As I was exploring the Hofburg Palace area and the souvenir shops during the late afternoon/early evening, I stumbled across this really cute bakery/patisserie/restaurant called Demel that has been around since 1786 and was loved by aristocrats and royalty. Apparently Empress Sisi herself was a fan of their candied violets! I was enticed by the beautiful displays of desserts and decor, so I decided to try dinner and dessert here. I'm glad I decided when I did because right when I got in line, the line behind me exploded. It ended up being a huge tourist trap--food wasn't that great lol. And when I asked for water, I meant complimentary water, not a bottle of water that I ended up being charged about $5.00 USD for. I ordered: Goulash: I never had goulash before, but I had a feeling that what I was served was not representative of a proper goulash. The one word I can use to describe it is "sad." Attaching a photo, as a picture speaks a thousand words. A sad steak drowning in muddy sauce with 3 plain potatoes. Marillenknodel: homemade apricot dumplings with butter crumbs. This was a very rich and super-sweet dessert. No regrets of ordering this. Trying it once is enough for me. It was a cute location though!
We wanted to check out Demel and got there about 30 minutes before close, but managed to snag a table outside right away. Even though it was late they were still packed. I got a hot chocolate and Kaiserschmarrn (fluffy pancake thing with plum jam) and it was delicious. The chocolate was not too sweet but very rich. Right when they closed they literally closed out all the tables and locked the doors! So that was a bit weird and rushed. Also, Bathrooms were just okay and a bit cramped and far in the back of the store. But if you're in the area and want some nice treats and you don't have a huge wait, I would recommend it.
Ok, we kept seeing the line for Demel and had to try the takeaway. We waited in line, which went pretty quickly for a Saturday night. When we got to the front we ordered up the large Kaiserschmarrn. Holy moly it was good. We both commented that this could have been one of our favorite desserts in Vienna. Certainly adding this to our list.
I mean, what can you say about one of the most famous cafes in Vienna? The food was excellent and so was the service. We did get there pretty late, so had about a 30 minute wait for a seat. Our server was so friendly and helpful. I got the scrambled eggs with Vienna sausage, a friend got the famous pancakes, and my wife got a ham and cheese sandwich. Wins all the way around. We were outside, so right next to the line to get in. The fence and bushes though really helped and wasn't an issue at all for us. Tried to get back, but never made it. Still would be happy to return.
We came to Demel after seeing it all over social media, and everyone else must have had the same idea! Both the outdoor seating and the second floor were packed, and the wait was a bit too long, so we decided to grab desserts to go. Tried their famous Original Sacher cake - as rich and delicious as the legend says. We also picked up the Kaiserschmarrn, a fluffy shredded pancake that was once a royal favorite. The place has been around since the 1700s, and you can feel the history inside with its Baroque-style charm, even if it was a little chaotic with all the tourists. Service was friendly, and the sweets were definitely worth it!
2 years ago
4 years ago
What an iconic Viennese coffee house (oh, and the oldest). Right near the Spanish Riding School and Parliament buildings, it is nestled amongst some posh boutique clothing stores. The line is ever-present, but a chef making Kaiserschmarrn (very eggy pancake that is cut into pieces) entertains you while you wait from a front window. I had some excellent Dukatenbuchteln (sweet rolls with vanilla sauce), croissant with ham and cheese), THE BEST fresh-squeezed orange juice of my life!! One note of warning, while their bakery shop has some beautifully decorated gingerbread cookies, they are hard as a brick and completely uneatable. read more
Sacher torte is dry and overrated. I went here two days in a row for the chocolate mouse cake. Trust me, it's so good you will not want to share. Expect a line for dining in. I would avoid coming on a weekend day if you can. It's just too crazy busy. We came back on a week day and it was much better. The first floor is a little cozier/more intimate and you can get a view into the kitchen. Upstairs seating is grand with stunning chandeliers. You might have to ask for it but they do have a small hot food menu. Their Viennese soup was delicious. Can't go wrong with any of the drinks. Their got chocolate is probably the best I've ever had. This place is a must! If you don't have time for a sit down experience you can at least get something to go. On the first floor they also have a ton of chocolates and other goodies which make great gifts. Note that the descriptions are in German so you might have to ask for assistance to figure out what things are. read more
4 years ago
The amount of people who recommended visiting Demel while in Vienna, made this a must do for me. If anything it is worth the visit just to experience it. I highly recommend requesting to eat inside as all for what different dining rooms are gorgeous but can get a little cramped for big groups. The location is a little pricey but if you pick a few desserts and drinks to share, it's worth stopping in. Get there early as the queue picks up very quickly at all hours of the day. Our personal favorites were the iced hot chocolate, the classic sachertorte (of course), and the Apple strudel. Quick tip: if you would rather skip the line and grab some sweets on the go, you can go inside the location and get all your favorites to go. read more
3 years ago
Demel has amazing cakes and coffee. This is a must stop for any visitor to Vienna, Austria. read more
A must if you're visiting Vienna. They supplied the cakes and pastries for Austrian royalty! The lines can get long so don't be surprised if there's a wait, but it's well worth it. Pair your cake or pastry of choice with a nice cup of Viennese coffee (melange) and you have the fuel you need to keep walking to the various points of interest in Vienna! read more
2 years ago
3 years ago
Anna Cake: 5/5 was rich and chocolate hazelnut Döry Cake: 3/5 light chocolate cake Fächer Cake: 2/5 interesting cake, definitely not for everyone read more
3 years ago
Love it and will definitely go back, also try the scrambled eggs it's so yummy!! And the biscuits too is awesome read more
Crazy overhyped. The biggest plus is that Derek is not Cafe Sacher with the outrageous line. We were standing at the front waiting like ignorant tourists for our takeaway sachertorte, but the server behind the counter kept looking elsewhere. There were a few people behind us also wondering what was taking so long. We finally ordered a sachertorte and a mohnstrudel. The sachertorte originated in Vienna but the secret is that the Viennese don't actually eat it because it's not all that good. The little bit of fruit jam in there is odd, the cake is too light and not chocolatey enough. The mohnstrudel was better - basically sweet poppyseeds mashed in a strudel. Reminded me a bit of coffee cake for some reason. It was ok, but also not worth the price. No thanks read more
2 years ago
2 years ago
The current 3.8 rating for Demel is unfair. This is an iconic pastry shop in Vienna that the Habsburgs patronized for 100 years. It hasn't lost its charm or its quality since. Yes, there are long lines to get in, but it's definitely worth it. The service is professional and crisp, and the ambience is very Old World. I had the iconic Sacher torte and it was even better than I remembered from my last visit to Vienna. Usually it's a very dry cake that requires whipping cream, but this version was moist and well balanced between the chocolate and the apricot jam. The wife had the ganache torte which did not disappoint. If you only have time for one iconic pastry shop in Vienna, Demel is the place to go. read more
2 years ago
Sehr nette Bedienung. Sissi hatte aber bestimmt mehr Platz am Kaffeetisch. :) Die Preise entsprechend der Wiener Innenstadt aber der Geschmack war es wert. read more
3 years ago
A friend of mine suggested this patisserie and we decided to give it a try. Choosing between Cafe Central we opted for Demel since it sits at the heart of Vienna. Ambiance was fancy and clean. Wait was not very long eventhough there was a queue. Tables were a bit small and the place was cramped. The sachertorte was divine but i must say the apple struddel was better. For the kaisershmann we did almond as a side instead of the usual apple sauce. Coffee was good. Overall, we were happy to try it. read more
An amazing experience in European pastry and coffee cafes. You walk in and it's simply a feast for the eyes in every direction. Admittedly it is a bit confusing as to what to do if you want a table and cake but with a bit of observation it becomes apparent. There are display cases with a vast array of delectable offers. While looking over the cakes and pastries in the display a woman will come and you tell her what you want. She will write it on a tiny piece of paper and give it to you. Then you find a table upstairs in the grand rooms or downstairs near the baking kitchen. We opted for downstairs to watch the baking and cake decorating in progress. We had lattes and I opted for the Black Forest cake (Schwartzwalderkirscht)- moist, tasty and rich. It was very satisfying and filling. My dining companion had the Annatorte, equally delicious with chocolate. Overall this is an experience not to be missed. We ended up by walking into the adjoining shop near the entry to by chocolates. GO! Not to be missed read more
4 years ago
Lovely brunch. Ordered the ham&eggs and it was delicious. Funny - Actually accidentally tipped my plate over when it was served. The servers were so nice, cleaned up the mess, and gave me a new plate free of charge. Enjoyed an iced coffee (delicious). The atmosphere is historically enjoyable. Bit of a wait in the line outside for a table, but worth it. read more
2 years ago
I came here based on the reviews and felt this place fell a little flat. Our tour guide suggested this place also. We ordered the Sacher torte, apple strudel, ham and cheese croissant sandwich, tea and coffee. The ham and cheese sandwich was pretty good, very soft croissant. The Sacher torte fell short, and was dried. With all the hype about the Sacher torte, I'd thought it would be good but tasted like a dried chocolate cake. The apple strudel was okay as well. We did enjoy the atmosphere and the cute surroundings of a typical cafe. They did also have the same pastries and other items for sale on the ground floor with the cafe on the second floor. read more
2 years ago
The sachertorte here is not to be missed. Vienna is quite famous for this dessert, and Demel prepares it best (yes, better than Hotel Sacher). Pair it up with a cup of coffee and I guarantee that you'll be in for a good time. This slice of cake is quite small and expensive, but it was one of the most memorable bites during my Eurotrip! read more
During the holiday season, they do not take reservations in which I was grateful as much of the eateries in Vienna was all booked out. The wait wasn't so bad once you figure out where the line was. If you get lucky, you get seated downstairs but if not, you have to go up the stairs. Note, once you get up the stairs, you need to wait until they seat you. We followed the group in front of us that we had lost our spot in line... Once seated you order the drinks from your server and go see the cakes at the cake station. They'll give you a ticket that you give to your server which indicated what you ordered and the server with bring to you. With so much anticipation, was pretty let down by their famous torte cake. It was just dry chocolate cake and the apple strudel was just cold. Both very sad, unfortunately. What was worse was that this place had 1 bathroom stall for the entire upstairs seating, assuming they have a bathroom downstairs. To exit from upstairs, you have to pass through closed doors and go downstairs that brought you out to an alley. While it was nice avoiding the mass to exit, a bit scary exiting. Oh and to note, don't overstay and don't forget to tip. Our server loved us but she definitely made the table next to us be aware of her displeasure. read more
2 years ago
When I researched my trip to Vienna the one thing that was noted was to try the Austrian dessert Sacher torte: 2 layers of cake separated by apricot jam and covered in dark chocolate icing and is usually served with whipped cream. Demel is the most elegant of Viennese chocolate shops. It's located on Kohlmarkt 14 Street which is as close to NY's Fifth Avenue( Tiffany and Company is not too far). There's a beautiful display of various cakes. You step up and point to the cake you want. You can devour it with a cup of coffee tableside or take it home. When I visited it was quite packed thus I took my treasure home. (You can see the beautiful pink packaging I received). Farther in the back you can see the bakers in action. There is also seating upstairs. When in Vienna it is not to be missed. read more
3 years ago
Do NOT come to this place if 1. You are not white 2. You don't speak German because they do not want to serve you! There is no host in front of the restaurant to take you to your table! This waitress told me "You have to walk around and find your own table. It is not my responsibility to seat you." I was walking around trying to find a table. A small table opened up and the lady in front of me told me in English that she wanted to take it. So I was standing there to wait for another table. 3 mins later, a bigger table opened up that can fit 3-4 people. I sat down right away because we have 3 people + stroller. The lady in front of me called the waitress over in German and told her she wanted my table instead. Then, the waitress walked over and literally told me to get up because the "white" lady who speaks German wanted my table now instead. I explained to the waitress that the lady told me she wanted the first table that opened up but the waitress kept telling me I need to exchange tables!!! I asked to talk to the manager and this waitress rolled her eyes and completely ignored me! Later, this waitress was speaking German to the lady who maybe the manager. The manager was nice and gave us champagne to apologize. For the whole time, the waitress in the picture was rolling her eyes and never apologized! I understand this place does not require tips but as a waitress, you cannot first didn't want to help to find a table, then show strong DISCRIMINATION towards customers who are not "white" and do not speak German. She works at the cafe and represents their culture and believes. The cake and pastry menu is also very limited! Overall, I do not recommend this place to tourist because you maybe discriminated after paying over priced cold food! read more
2 years ago
The cutest pastry bistro I have ever visited. Theres a display window where you get to pick from a large assortment of food. I went with the Apple Strudel. That was warmed up and served to my bar seat. It was delightful, nice crust and wasn't overly sweet which I liked. They also served hot beverage non alcoholic or you can spice it up with your choice of alcohol. I went with a spiked Hot Chocolate. I love having that option and it came in hand for a cold January evening. read more
4 years ago
Been wanting to try Damel for ages and it did not disappoint. Food was excellent, staff was super nice. Understandably it was crowded so make a reservation. It was pricey but so worth it. read more
6 years ago
Good place and definitely worth the stop by. We got a lemon tarte and it was delicious. A little bit pricey but given the history and location, I do think it is worth it. We actually took it to go because there was a line to get into the cafe. read more
2 years ago
3 years ago
7 years ago
A great dessert stop After a day of visiting museums as a visitor to Vienna, we were ready for a treat, or in my case two treats. Demel was busy but after a wait of only a few minutes we scored a table on the second floor. Our server came right over and we learned if we wanted pastry we needed to walk over to a pastry section and decide what we wanted. Once there we got a slip of paper with our choice. I would have thought that odd but we did experience something similar a couple of days ago. As my wife tried to decide on an iced coffee drink, our server's description of their Vienna Iced Coffee with whipped cream and vanilla ice cream sounded delicious. I think I got that right. Anyway, my wife passed but I got the drink. It was not as sweet as I expected but had a good coffee flavor while I got to play around spooning out the other stuff. For my second dessert I got the Apple Strudel with Vanilla Sauce. Boy was that good. I think that is the gold standard all others try to achieve. Maybe there is a lot of great strudel out there, I don't know, but I can attest this was a great strudel. read more
2 years ago
Demel is one of the famous, old style coffee cafes in Vienna. It's a bit underwhelming in all honesty. The decor is opulent and pleasing to look at. Upon entering the main ground floor room looks plush and inviting. There is a bar on the left hand side with decadent desserts inviting you to dive in. Figuring out how seating works is a tad confusing as others have mentioned. If there is no seating in this main first room, walk straight back. There will more than likely be a standing sign that says 'Wait here to be seated.' If you are at the front of this line, you can watch as bakers create the magical sweets in front of you. Tall glass panes protect the confectionary delights and any germs tourists might be harboring. The bakers look kind of in different to their job and pay no mind to any who may be avidly staring at them or taking their photo. The wait here might be short, it might be long. It depends on how busy the cafe is. When I went, I waited in this line about 10 minutes before it moved and the line shifted up the stairs leading to the second floor. Here, I waited easily 35 minutes. The staircase served as the route up and down so at times you had to think thin and shove to one side allowing others to squeeze past you on their way down. Not the most efficient method if you ask me. The upstairs is just as elaborately decorated as the first floor. Large chandeliers, mirrors on the walls, and plush carpets bring the theme of extravagance to life. I was finally seated at a small round table in a corner. A glass case in the hall showcases the varying food and dessert options. You should get up from your table and scope those out immediately. You can tell the woman working behind the counter what you want and she writes down the order. You then go back to your table and the food is delivered by a waitress/waiter. If you want something heavier, Demel does have a food menu with sandwiches, soups, quiches, etc. These you order from your table with your waitress/waiter. You can of course get coffee, hot chocolate, smoothies, you name it. Everything is incredibly overpriced because hello, it's Vienna and you're in a historic coffee shop so be prepared to pay up. I went with an apple strudel and my boyfriend got the sacher torte Vienna is famous for. My strudel was great, but the best part was the home made cream. That was AMAZING and I was tempted to ask for a bowl of cream to legit eat with a spoon. Our total was about 11 euros for those two things. Do not come here hungry or planning to eat a full meal. Unless you're rich and money isn't an issue. If that's the case, please adopt me. read more
7 years ago
Expensive dessert, but worth trying I guess! I definitely prefer the sachertorte to the strudel, although honestly, it tasted just like another chocolate cake to me :/ read more
If its good enough for Austrian royalty, its good enough for the peasant Chun P right? Maybe not...not good enough for Chun P that is! Demel's has been around for well over a 100 years and was "to go" dessert spot for the Hapsburgs, rulers of the former Austrian Hungarian Empire. Maybe Demel's was the best back in those days, but I just found it "pretty good". Most of the pastries around €4.50, I actually thought they would cost more. We got their famous Sachertorte which is a chocolate cake with a touch of apricot...pretty good but pretty dry. Apple strudel was pretty good too, but not great. I also got a almond cream cake that was fantastic. Service was typical Viennese: dull and all business. No air conditioning. No hostess here, just take any open table and a waitress will eventually come take your drink order, then give you a ticket to go back to the dessert display to make your picks, which will later show up at your table. Glad I tried it once, but Cafe Central costs the same, tastes better, has air conditioning, and friendlier staff. read more
Ich liebe DEMEL!!!! Yes it's crowded, touristie, and slightly pricey (for New Yorkers it's reasonable)but so what?? This is a must visit Viennese institution for all the cake addicts! Demel was the 2nd destination of my Viennese pastry-hopping. As some of the pastry snobs already know, the son of Sacher married the daughter of Demel and he ended up revealing the family secret recipe of Sachertorte to the Demel family, which led to the long-running lawsuit. At the end, Sacher won the case but Demel also created its own version of Sachertorte which is still very similar. Fascinated by the drama behind the Sachertorte battle, I was quite excited to compare the taste of both Cafe Sacher and Demel on the same day! Let me first start off with the ambiance. I loved the charming interior decorated with chandeliers and embroidered wall paper! You will definitely get rewarded visually for the typical Viennese cafe ambiance. The window displays are filled with tantalizing sweets creating a theme of the month dealing with the current events in Vienna. When you step inside the store, you are greeted with overwhelming amount of exquisite pastry and baked products selection. I almost had a panic attack because I got too excited and was inundated with the vast choice I was given in front of me! OMG!!! GASP!!! After deep contemplation, I made up my mind as to what to try besides sachertorte before escorted by the waitress to our table upstairs. We ordered the following: 1)Sachertorte : Ofcourse, duh!! Instead of the Cafe Sacher's circular chocolate seal with scalloped edges, Demel opted for the sharp-edged triangular shape chocolate seal, which appeared to me like a not so subtle attempt to prove it's different. Overall it's very similar to that of Cafe Sacher, but I personally preferred that of Cafe Sacher. The taste of chocolate flavor of Cafe Sacher version seemed a little bit more refined in my opinion. I'll be happy with either one of them to be honest in case you are thinking of buying some for me, they are both delicious! 4.5 stars 2) Karottentorte (carrot cake) : The carrot cake was moist and flavorful, definitely better than most average American carrot cakes! 4 stars 3) Passionsfruchttorte : This passion fruit mousse was amazing!!! 5 stars! 4) Melange: It's basically a Viennese version of cappuccino. Very good! 5 stars! I probably gained like 4lb in one day! No regrets!!! read more
11 years ago
When we were in Salzburg, we tried the famous Sacher-torte chocolate cake at the Sacher hotel. According to history, it was invented by Franz Sacher, who made the cake in 1832 for royalty. He later completed his training as a chef, moved to Budapest before settling in Vienna. Sacher's eldest son Eduard carried on his father's culinary legacy, completing his own training in Vienna with the Royal and Imperial Pastry Chef at the Demel bakery and chocolatier, during which time he perfected his father's recipe and developed the torte into its current form. The cake was first served at the Demel and later at the Hotel Sacher, established by Eduard in 1876. Both the Demel and the Sacher hotel claim their cake was the original, and taste much better. Stephen wanted to taste and judge it for himself. When you walk inside Demel, you'll first smell butter, then you'll find glass cases filled with desserts. It seems this is for those who wish to take food away, as they ask you to move on upstairs. To dine in, head to the end of the walkway and wait to be seated, or go upstairs for a better chance of seating. Don't be surprised if there's a line at both places. Don't be surprised if non tourists skip the queue and find their own table! Service is not this place strongest asset. They treat tourists poorly, or at least that is what I discovered. Before you say I have no clue on "European Service" I've already been traveling Europe for weeks, so I do comprehend that American service and European service is different. Even the Europeans from my group said that this place sucked in service, so I am glad I wasn't alone in that thought. We were first given a table next to the waiting line. Dim, full of foot traffic... No thanks. I want some natural light please! When asked for a table with sunlight, we were told to wait, despite all the empty tables we saw... And wait we did, for a good 15 minutes until someone finally got us a table. We also noticed the "nicer" table has the "reserved" sign on the table... when a tourist tried sitting down, the table is taken. When an Austrian sat down, the reserved sign was removed. We ordered the famous Sacher cake, plus some famous Viennese coffees. I got the Melange, Stephen got the Espresso with cream. The coffee was good, but no different than any other European coffee we've had. Stephen said this cake was moist compared to Sacher Hotel, but lacked a thicker layer of apricot. He prefers the Sacher Hotel cake more. There you have it, its off our bucket list. Next time I will just take the cake for "Take Away" and avoid the bad service. To give this place 4 or more stars means you're lucky to have received good service, or, you have no clue what good service means. read more
3/5 solid My expectations were so high after reading some many rave reviews on here and in a foodie book. Ordered: 1) Apple Strudel: 4/5 I am not a fan of apple strudel, but wow, this was so fresh and delicious. You can taste the different layers of apple slides in each bite. 2) Almond Torte: 3/5 eh, it was just OK. Tip: I wouldn't go out of my way to find this venue, but if I was in the area, I would drop by. read more
More info about Demel
Kohlmarkt 14
1010 Vienna
Austria
Innere Stadt
Directions
01 53517170
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https://www.demel.com
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Demel - cafes - Updated June 2026
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