Dr. Sam McNeil, the optometrist is awesome. Just took my mother-in-law to see him and he did a…read morefabulous job! I go to him and he is very thorough. Explains things in detail and offers options. The office staff is great. The location is easily accessible. they just do a great job. I personally have gone to Advanced Eye Care professionals for a number of years and I've used the Lowell office, the Hastings office and the Ionia office and have had extremely competent care at all locations and with all providers. Excellent service great value!

Excellent service professionals. Today I received a thorough eye exam and prescription for new…read moreglasses. No pressure was offered many options and my new glasses will be here within a week. This is the second pair of glasses I've gotten from this office and I will continue to go backin the future.

I moved from the Grand Rapids area several years ago. I am now about 200 miles away from this…read moreoffice. In the new location, I had gone to a new retinal specialist. She commented on what an excellent job my IOL replacement was. When she was out on leave, another retinal specialist took her place and he too, commented on what an excellent job on my IOL lens. Both doctors asked who had done the replacement. Thank you Dr. Weber. This makes 3 separate retinal specialists (see previous review), who have commented on the excellent job on my IOL replacement. Yes, at times I have had to wait and I have returned to this office several times since the move, but Dr. Weber is worth the wait.

If I could give 0 stars I would. I do not recommend going to this place at all!!!!…read more Got my eyes dilated and the Dr was supposed to take measurements. all she did was shine a light in my eyes look side to side and look at the letters, I couldn't even see the letters on the screen and she said I had 20/20 Vision and my eyes looked healthy. Mind you I wear glasses and have a stigmatism. Once I was told I was all set I didn't even receive a pair of shades for the sun since I had my eyes dialed. Don't waste your hard earned money or if you have insurance that covers for yearly eye check ups don't use it up here!!!!!!!

I like the Ionia location staff, but trying to contact them is impossible. I left my contact…read moreinformation and was told they try to return all calls within 24 hours. This is totally unacceptable! This tells me they don't want my business. I will be looking elsewhere.

I am very pleased with the care I received from Dr. Braber. He was very thorough and asked if I…read morewanted to get my cataract taken care of. I agreed and was given an appointment to follow up with Dr. Muallem in two weeks. Dr. Muallem was pretty fast, read the reports and the tests on my eyes for cataracts. These are the people you don't need a good "bed side manner." He was straightforward and we agreed to proceed with the procedure. Because my insurance company did not participate with Dr. Muallem for cataract surgery I had to go to Lansing to check with a different doctor. That doctor at LO EYE was rude, arrogant and disagreed with Grand Rapids Ophthalmology. Needless to say I will not be returning to that place in Lansing. (he was giving me a prescription for glasses that their tech determined in her testing).

I had an appointment because of an eye injury and tried to pre-register on their website and got…read morelocked out. I had to go to Greenville (days before the appointment) for something else, so I stopped in and gave them my insurance cards, ID, etc, and found out they had my birthday wrong and that was the problem. The person at the counter told me she corrected the issue and it would now work, but I tried to pre-register again but was still locked out. In the next couple of days I got several more emails inviting me to pre-register online. When my appointment came, I had to fill out the paperwork the good old fashioned way but sign six different things on a grubby hand held tablet of some sort. When I explained to the lady about still being locked out online I got a chuckle in response. At the exam, the doctor talked so low and so fast I had trouble understanding her. I also got the impression that I wasn't taken seriously, like I was a quickie in between real patients or something. I left with questions unanswered and a feeling of being insulted when I explained what my primary care doctor said about why I had been referred to an eye doc (my regular eye doctor wasn't available to me). I still have my eye problem but at least she got a car payment out of it. Then to pour some salt in the wound I got an email yesterday telling me happy birthday and how glad they were that I was their patient. Well, I'm not, and won't be again. I have zero confidence in them or their system, and their attitude sucks. I'm no snowflake, they really were that bad. It was GRO that took care of cataracts in both of my eyes and all went swimmingly, but that was twenty years ago. They've gone downhill big time in my opinion, and there are better choices.

They were very rude and treated me like I was stupid and told me to show up sooner, even tho I got…read morethere early? Wtf, and then they refused to take me back. I will not be going here again, this place should be such down, they are all just super judgmental.