A very unprofessional service. My girlfriend and I live in Los Angeles and we had to work very hard to schedule a friend to go see the property. Not only did they not show up but they confirmed several times via text messages and when we called no one answered. When we texted Richard he never apologized or tried to help he just stop responding. As you can see this is a very bad company to do business with based upon their reviews they do not care for their clients or potential customers read more

Denali Real Estate - Photo of confirmed text for an appointment that they never showed up to - Property Management Near Me - Mesa, Arizona

Lied to me to get money out of me Charge for everything would not even issue refund I sent in all documents they said I didn't and took another applicant Applied for another home they said I can pay deposit to move in just have to pay $80 in app fee just to deny me They say application is free but it's not very deceiving and they lie to you and charge for every little thing read more

What a joke. If you're a few days late with rent, they bribe you to post a positive review here. The owner of the rental, unbeknownst to us, lived next door and would pop in unexpectedly for "happy hour" already drunk. And, of course, no return of our deposit even after taking care of the move out list. But that's standard procedure for crappy, predatory rental companies. Look elsewhere. read more

My parents rented out their home using Denali as their property management. They were very responsive through the process and we used them for a year. However, they are no longer property managers since the house is for sale and no one is returning repeated calls for any money remaining in my parents' account with Denali. It's going on a month now. Hopefully someone (Mike or Jason) will call back eventually. I left a message with the receptionist and she said she'd pass my message to the manager. It seems if you're no longer an active client, they ignore your calls. Great business practice. UPDATE LATER THE SAME DAY: I just got a call from Mike. He was the rudest cornhole on the planet and denied we tried contacting them numerous times throughout the month. Maybe I should show him my phone records? Again, I hope we can get our account closed with them once they confirm there's no reserve money left in the account. Sheesh - it's like pulling teeth with these guys! They just pass the buck and deny, deny, deny! read more

I just started leasing from this company And so far they have been responsive professional and easy to work with. I believe this will make for a wonderful time and the new house that I leased from them. read more

My wife and I were unfortunately subject to Denali as property managers for a home we leased. These people are unethical, liars and cheaters. Take advice from a victim: DO NOT EVER RENT A HOME WITH THESE PEOPLE AS PROPERTY MANAGERS. You're welcome. read more

As with a few others, if I could give this company less than one star, I would! We are looking for a rental in Arizona because we plan on moving there next month. We found one of their rental properties that clearly said the required income is 3 times the rent. My son and I more than qualified for this so we applied. After multiple times of having to resubmit TWO separate applications (it should have been just one), they turned us down saying that we needed to make 4 times the rent to qualify! Since both of our incomes are tax free (we're both disabled veterans and I'm on social security), we still should have qualified as our combined income is considered net! Normally, property management companies will calculate gross income from net, tax free income but they refused AND they were treating us as two separate households! All I can say is.... we should have read the reviews before contacting them! We found a better realtor and are in the process of getting things going for another place that looks promising! Oh! When we first decided to apply for the property in question, it was advertised at $1495/mo. When we got our applications completed, they had lowered it to $1395/mo. It makes me wonder if people are starting to get the hint about this company! Update: I forgot to add that they had the audacity to ask for applications (two, mind you) and proof of income from my sister and her husband because we used them as references! I still have the e-mail from Cynthia asking for those! Who does that!? read more

We had a hard time finding a home until we found Denali Real Estate.We are truly blessed we found them and love our new home! Very kind people that work there. read more

Denali Property Management has been nothing but a pleasure to work with! They found a tenant quickly (in under 13 days!) and kept me involved in the entire process on maintenance and tenant applications. I have a designated property manager who shows the property in person. NOT THE LAZY WAY WITH A LOCKBOX which is very unsafe. If you're looking for quality management at industry leading prices. They are the way to go! Thank you! read more

I would not recommend it at all as I lost 4 months of rent with no showings. They took 3 weeks to sign the contract and list the property. The answer was rude and said they were busy. They do whenever they have time. I have to wait till then. No proper response to calls and mails. Not at all professional. Everything is waste doing business with them. It was highly stressful!. read more

I honestly thought all the reviews here were extreme, but they are spot on. I do NOT recommend doing any type of business with them. I pay my rent on time, keep my place clean, and keep to myself. Well, I had an appliance that didn't work after I moved in; no biggie, I'll call the property manager, they will come out and assess the issue and fix the problem, right? I mean that's how every other place I've rented from operates. Boy was I wrong! They literally charged me a maintenance fee for them doing their job. I understand I'm liable for negligence (e.g.,I have a party and there's giant holes in the wall) but they were in and out in less than 10 minutes and I get charged $120??? Apparently there was a hair tie or rubber band in the garbage disposal which they allege I put there. Regardless, 10 minutes of work, mind you, which they are already getting paid for, and then I pay an additional fee?? I mean, at this point, just call an electrician or a plumber, it's cheaper and at least they're licensed, insured, and their work is guaranteed. I'm sorry, but this is such a shady business practice. When my lease is up, I'm gone. read more

Denali real estate, especially Christine Marsh was a pleasure to work with. Just relocating from out of state they made the process as easy and streamlined as possible. Very respectful very professional and would recommend to anyone. Thank you read more

Michael Van Vleck is the worst. Do not go to this company. They WILL scam you for your money. And then not respond to any requests. They will make sure to avoid you. Don't be fooled with their deceptive tactics. He already had MANY MANY complaints against him with the Arizona department of real estate. Don't get screwed by him or his business partners. read more

My granddaughter is having a problem with an odor in a newly rented home and can't get any service. She put in the repair order through the portal, but is told "owner must authorize the repair". It is now the 21st of the month and nothing has been done. read more

This company is great. They are very responsive and help every step of the process. When I moved in and had an issue with my door locks, someone showed up the next day and fixed it. I would recommend them to anyone looking for a home to rent. read more

BEWARE WELL QUALIFIED OWNERS AND RENTERS.Denali(Derek and Mike) are the worst!This is an AWFUL property management company who targets perfect on time professional individuals and well qualified renters. They promise the world,but per usual, 11 months later we are managing repairs from our move in checklist with the owner directly.Who also stated quite a bit of negligence,abuse, and bullying. $2700 a month and I have to manage 30 different contractors over 11 months and all the necessary repairs including emergencies? Owners and Renters please beware!Don't let this company pit you against the owner! They lie to owners and renters in an attempt to take zero aaccountability. I sent an email prior to renting my current Denali property concerned with their reviews on Google and yelp,but they assured me it was just a few "bad apples". Lol, I should of known better, but lack of inventory seems to embolden these clowns!Check Yelp as well. Just take a look at their responses to reviews and how "miraculously " they are never wrong ha.What an absolute joke Mike and Derek truly are. Dont let them bully you with Mike's talks of legal action to scare you. I feel bad for people associated with these individuals outside the business. Sucks to suck. I'll add photos soon! read more

STAY AS FAR AWAY AS YOU POSSIBLY CAN! They lie, cheat and steal. Mike will tell you anything you want to hear to get a contract signed and then POOF, he's gone. He doesn't return voicemails, emails, texts. They don't fix broken things and make excuses for legitimately everything. I feel sorry for their receptionists who have to cover for him and lie all the time. read more

We had a very good experience with Denali Real Estate. Christine was very professional and super nice. She responded quickly to all my questions during the qualification and application process. I highly recommend using this company. read more

I moved out of my Denali property a month and a half ago. I have yet to receive my security deposit back or a report about any deductions that needed to be made. The office staff has no idea how to help me because their property manager just isn't answering their calls or emails. The Senior Vice President Crystal Tate has been very apologetic but says she doesn't have the power to get me back my security deposit. Only their property manager Jason can...and he's not answering his bosses calls...and the company says there's nothing they can do. They've stopped responding to my emails. read more

My lease ended in December of 2021. It is now March 2022 90+ days later and I still have not received my security deposit or itemized deduction. Michael the owner of Denali has stated multiple times he will send it out to me. Jason my property manager says it's not his problem and Michael is the only one who can issue checks. Now when I follow up I get no return emails or calls. His office staff will not even try to connect you they reply with they will only pass along messages and they will try and have him return your call. HELLO DENALI I AM STILL WAITING FOR MY SECURITY DEPOSIT AND ITEMIZED DEDUCTION read more

Very Poor Customer Service & Unprofessional Behavior I am a professional woman looking to rent a house. I found a house I wanted to view. I called set up an appointment time. Wednesday 2:30pm. I had received 2 text messaged to confirm appointment and replied to both with a C to confirm. I arrived at 2:20pm for my appointment with Mike at 2:30pm. I waited until 2:45pm to call 480-629-4062 to inquire if Mike was running late. (1st call) I was told to wait another 5 min then i should leave and she did say she would try to get a hold of Mike and then she hung up. I waited 5 more minutes then called back a 2nd time as i wanted to reschedule a viewing. Got a very helpful person this time. She put me on hold and was attempting to get through to Mike. She was able to and Mike said his prior appointment ran over and he would call me back to reschedule. Unfortunately i never received a call back that day. So i decided to see if what if any type of reviews for Denali. Well thats when i found out that last 8 Months they have been pretty bad as well as compliant with the BBB. I really loved area and neighborhood so I called the office to see if i could reschedule. Well the day of my appointment they already approved an Application. One simple phone call could have prevented a bad review. read more

DO NOT EVER RENT FROM MIKE AT DENALI. He did not return my deposit for 50 days after I begged for it and I ultimately filed a case with the court. He also did this to the other tenants in the building. I have a friend who rented from him 3 years ago with the same problem. Do not do business with this company. read more

Please view the review on 2/28/2022 - This is the exact same issue. Denali will not return correspondence regarding returning my deposit and are exposing their client (homeowner) to a lawsuit. They are now 25 business days past the day we moved out (and did the walk-through) and after speaking with the Arizona Landlord and Tenant Association - I was advised to hire a lawyer they recommended. After they reviewed the lease and all email correspondence - The lawyer said that they are in clear violation of A.R.S 33-13-21. The lawyer also told me that they have problems with Denali all of the time for not returning deposits, not responding, and not fixing maintenance issues. All of these problems came after they charged me for all kinds of maintenance issues that happened just after I moved in. They blamed me the maintenance issues and charged me even when their vendor said they weren't my fault. They also did not do a walk through when I moved in, provide a check list or any of the normal steps. When I moved out - I had the house professionally cleaned, the carpets professionally cleaned, I replaced the blinds and took photographs of it. I have seen on all of these threads Denali likes to blame the tenant for any of the things they complained about saying things like "they trashed the place" etc.... I will attach photos so you can see how nice we left the place. If anyone wants to discuss this please reach out - I would love to chat. read more

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My experience with Denali has been beyond expectations. Finding a new rental when you're not ready to move as a single person is very difficult and stressful especially nowadays. Rent prices has gone up and good "house" were hard to find. I found a house I liked through Zillow after multiple viewings. Meet with Anthony, the viewing went really well. Christine walked me through the application and paperwork process thoroughly. I signed my lease within 5 days from 1st viewing to signing my lease. Quick replies and stress free. Thank you, Denali! read more

Denali follow up on maintenance order is prompt and timely. They've been respectful of my time and concerns. Tenant login is very easy to use for payments and concerns. We have been living here happily since 2019. I would highly recommend them to other potential renters read more

Moving in was great, no issues there. Fixing things took way too long. Sink wouldn't drain in kitchen and took 10 days and 5 calls to get someone out to fix it. Doing dishes in the bathroom is not fun, not to mention the smell. I asked to move out early due to horrific neighbors and they were great about it. 600 dollar fee. My home was beautiful and it had multiple renters within hours. The walk throughs people talked about my decor and how clean it was. For my final walk through, they wouldn't work with me on time, so I took off work. Showed up, and new renter was there to do initial walk through. Not appropriate at all, but he was a nice guy. I waited over an hour and the guy didn't show. Office just kept saying he was on way. I emailed immediately as I had been burned on not doing a walk through previously. The manager assured me not to worry, they were not trying to keep my deposit, and he would send by end of week. 35 days, 5 emails, and 3 phone calls later, they not only took my whole 1700 dollar deposit, but sent me a bill for 250! They claimed painting and holes from hanging items in the walls! After almost 2 years of being there! They charged 15 dollars for an outlet cover, and 70 for a remote back of a battery! DON'T RENT FROM DENALI!!!!!! And if you are with them now, know your rights. Being at a final walk through is YOUR right. Getting the report of the final walk through is REQUIRED within 15 days in Arizona! And what's crazy, is as a nurse, I don't have the time to sue their butt, but what goes around ALWAYS comes around! read more

If I could give Denali Real Estate less than one star, I would. The absolute worst rental agency out there that takes advantage of their tenants. Mike Van Vleck will use his realtor knowledge to always one up the tenant. This man has no moral compass and will leave you and your family out of an Air conditioning unit in the middle of summer, in Arizona. We have a special needs child, and the complete disregard for our safety and comfort in the home has not even been a thought in their minds. Minimal communication, at best. Denali and Mike will do everything in their power to hold the tenant responsible for everything. What is the point of a rental management company that literally does nothing except ensure you pay rent on time? The responses they have to other bad reviews just speaks volumes to their character. There are multiple bad reviews on Mike, yet he is still in business renting homes everywhere because he takes advantage of people needing to rent. I just pray another family reads this before entrusting in this company. I wish I read the horrible reviews and ran far away. This company has caused my family so much distress. read more

Denali Real Estate has a very friendly and helpful staff everyone I call. Very professional. read more

Over thirty days and still no return on my deposit. They either ignore my phone calls, emails, texts, or they pass me to another person who does nothing. Your rights as a tenant are not their concern. I warn home owners, don't use this company to rent your home. Your property will be the collateral when tenants are left without help. read more

Working with Denali Real Estate was really quick and easy. Everything was communicated swiftly with ease. The online portal is easy to navigate. Christine Marsh is always available to answer any questions. I have had zero issues and am very happy with my overall experience. Highly recommended. read more

I wouldn't rent or do business with this property management company. I'd be very careful with the inspections of their homes as they do not repair them properly. Do not rent from Denali, coming from a recent tenant that made a huge mistake. Mike is a scammer and will do anything in his power to make a profit regardless of the tenants issues. They have a fake maintenance company that works for them, Mario his name is gave me All the details of the business and how Michael scams people. This is a trash business I plead you to not do business with them. You will be scammed! read more

We have been living in our house for a year through Denali. So far everything has been great. They are very accommodating and understanding. Everything I have reached out about, they have been able to address it in a timely manner. I would highly recommend Denali if you are looking for housing. read more

The absolute worst property management company I have ever worked with. Very harassing behavior from Debbie and when I moved out, they withheld the deposit check for 6 weeks and then had to hand deliver the check to me to ab I the check didn't clear. HORRIBLE read more

We had an excellent experience with Denali real Estate. Crystal was great to work with, timely, and very responsive (once was even way outside of business hours.) Very professional, and I would recommend! read more

Denali has been great to deal with - they are on top of things and come out quickly when a repair is needed. I would recommend them to any home owner or renter. read more

Denali managed one of my homes in AZ. As a property owner I have had nothing but good to say. It's not easy finding a management company that will be as thorough and friendly as Denali. Mike is great! We met with him initially when we were discussing the home itself. Then we met with Derek. Both were amazing. And I would recommend them as a management company for property owners. Honestly they are great and I appreciate all they have done for our home and us! read more

I called to speak with one of their agents and a woman who answered the phone had a TERRIBLE attitude- i'm somehow not shocked at all to see the establishment has horrific reviews. YIKES. read more

Absolutely terrible communication from day 1. I began renting a property that is managed through Denali in May 2019. The property itself was very dirty, locks were not changed, etc. I was suspicious that the property manager did not do a proper walk through when the previous tenant moved out, but went forward with changing the locks and getting it cleaned myself. Throughout our renting experience getting consistent communication was hit or miss. We had the opportunity to buy a house in October 2020, but had to break our lease early. We paid the extra fees with no argument and did everything needed (paid for cleaners, professionally cleaned carpet, etc) and was out of the property within two weeks of notifying Denali Real Estate to allow for showings to get it rented. From October 2020 to the end of January of this year, there was ZERO communication about the status of the property. We were told it was to be rented, but were also told they had a denied application. At the end of January we found out ourselves that the property was being sold and had been removed from their website. After a strongly worded email and reaching out to the property owner, we were suddenly absolved from our lease. I believe this company would 100% not have contacted us to give us an update of this without our facilitation - it became very clear that we would've still paid rent if we did not pressure them for more information. Fast forward to March and we have yet to receive our security deposit back - 6 months after moving out, nearly two months after we were told we were clear of our lease. We have contacted Denali, including the property manager, 5+ times in the last week due to our ongoing frustrations with zero direct contact back from them and no clear answers to why we have not received our security deposit back. There have been no call backs from the owner as promised, and little to no update about the status of our security deposit. After another call from us we were told our check was sent out Friday night. AGAIN - no call back and obviously was not being sent out without pressure from us. Their unprofessional handling of this situation is absolutely abysmal to say the least. I recognize and empathize that COVID slows down certain processes. But there is absolutely no excuse for their lack of communication and their shady/sketchy handling of our money whether that boils down to getting our security deposit back, or their lack of transparency of our rental getting a new tenant when in fact it was being sold while we were the suckers paying rent. We have given Denali Real Estate the time to rectify this situation with no avail. Renters - be very wary of this real estate company. read more

Avoid this company at all cost!! Communication was so hard. We had the money pit of rentals and they took forever to fix anything. Our dishwasher went out and it took 2 months to get someone out to look at it then another 2 weeks to have someone fix it. Our AC kept shutting off in the summer and wouldnt cool. Apparently not an emergency. The shower spout flew off and we couldn't use the bathtub or shower For weeks! Tried to avoid us when we moved out to get our deposit back. Run! The Property managers are "soo busy" so nothing gets accomplished and apparently they don't answer emails or phone calls when you need them. I'd rather live in a dumpster on fire then rent from this company. read more

The team of Michael Van Vleck at DENALI Real Estate has been very professional in all my affairs requiring their presence. Both Janet and I have found them prompt and immediate to all our concerns. We have used them as our property manager for the past two years and will continue to trust in them for there help and proficiency in locating rental properties. Thank you Team Denali. Respectfully, Robert and Janet Severdia read more