Great doctor, professional, intelligent, attentive. Helped me a lot, always a pleasure to come to her office.

I have been seeing Dr. Phan since 2017! I found her from my insurance website and that was best of the choice! Her office staff was very helpful and patient! Clinics is clean and organized! Dr. Phan is patient and caring and gives me good advices every time. She also answers my calls and emails in a timely manner. I will not go to any other doctor but her even after I relocated to the Bay Area! Highly recommended Dr. Denise Phan! read more

This is the only Doctor I will see. Her staff is excellent. She is the most compassionate and knowledgeable physician I know. Her medical group, Century Medical Group, has other physicians who are always willing to fit me in, if she is too busy. The atmosphere is like a family, and this makes "going to the doctor" a easy and rewarding experience for me. They do telephone consults as well as in office availability. I would highly recommend Dr. Denise Phan is the one to see. read more

unprofessional staff. dr phan is a great provider but office staff is very dismissive & rude. i was told by Ron & another female they were going to call the x-ray facility i went to, to have them expedite my results but no call was received after checking in with the facility the next day. when calling phan's office back i was finally told i would be receiving a call back later today & that there's "no need to keep calling back". very unprofessional conversation with patients who are in pain & are wanting answers from tests taken. there IS a need to keep calling back when nothing is being done after they have communicated different. great doctor, hire different staff to support... read more

I am extremely frustrated after my visit to this office. I had a scheduled appoint with Dr Phan. They asked that I arrive 15 minutes early for check in which I did. Almost 30 minutes after my appointment time I am still sitting in the lobby. I express my concerns to the staff, and they rudely tell me, "The nurse says you are next". I ask how much longer, and she rudely responds, "whenever they call you". At that, I cancelled my appointment and left. Being a medical practice does not give an organization the right to disrespect people's time by overbooking. If I showed up 30 minutes late, they would cancel my appointment and charge me, why do they think the patient's time has no value? Spare yourself by finding a different provider, this office acts like you walked into a free clinic. read more

She is an excellent doctor--very smart, listens, gives good advice and is very kind. I am so glad I found her! She knows her community and cares about people. Great lady. read more

I usually don't write a review for a doctor's office, but I definitely had to in this case. Dr. Phan is great but her office people are horrible. I was supposed to be scheduled for blood work after my initial consultation with the doctor, but they forgot to schedule me. I can't imagine how I would feel if I had an actual serious illness and the office people FORGOT something. I'm sorry but a good doctor is not enough. You need good office people too, so you know nothing will fall through the cracks. Unfortunately in this case, that will probably happen if you go here. read more

I love Dr. Phan - I've been a patient of hers for about 5 years now. She is one of the most thorough doctors I've ever had. She doesn't dismiss my concerns that other doctors have just because I'm young and mostly healthy. She spends so much time with me answering every question and thoroughly explaining the tests she is doing and the disgnoses that she's giving. I point all my friends in her direction when they ask for recommendations for a PCP. I will say the wait times here are longer than I've ever experienced elsewhere but you've officially been notified. Bring a book or something else to do. Your wait is lengthy because she's giving that same in-depth attention to a patient before you. It's a small price to pay for a quality doctor. With that being said, whenever I've needed to see her urgently, her staff has been able to squeeze me in on the same day for those urgent needs. Sometimes the front desk staff may seem short but they're working very hard to juggle all those patients and they have always been polite to me. read more

She is a beloved doctor and she always gives me medication for my high blood pressure also I've known doctor Pham for like 25 years and she doesn't age! I don't know if it's plastic surgery but the chick doesn't age read more

The worst!!!! Incompetent! The nurse called Daine is the most unprofessional, moron that likes to hear her own voice instead of listening to the patient's concerns. It took the doctor 2 weeks to read my daughter's blood work only to say that everything looks normal, which is not the case. And to add insult to injury, she has this emotional mess of a nurse (Diane) doing her bidding. I would give no stars if I could. Stay away from the banana republic if you're looking for professional health care. read more

If I could give this office negative stars I would. I went back the next day for my supposedly appointment, I came right on time and the staff at this office told me that Doctor won't see me or wont do physical test because of COVID. ARE YOU FREAKIN KIDDING ME?! WHY DID THE STAFF PUT ME FOR AN APPOINTMENT AND TOLD ME TO COME IN THENOFFICE IF DOCTOR WONT EVEN SEE ME IN PERSON?! ARE YOU FREAKIN KIDDING ME?! I CAN'T BELIEVE THE LEVEL OF UNPROFESSIONALISM OF THIS OFFICE. They DONT CARE about people's time and schedule. I CANT EVEN describe the anger and frustration that I'm feeling right now. This is not the first time they messed up with me. I'm gonna change primary MD as soon as possible! Very unprofessional. read more

I saw Dr. Phan randomly because I was sharing with a friend how I was looking for a new primary physician. She recommended Dr. Phan and from my first appt. Dr. Phan was very attentive and very eager to answer all of my health concerns. When I call with questions she answers promptly and does a good job of detailing everything in her reports as well as follows up with referrals and specialist to ensure she is in the loop and adequately managing my healthcare. The office building isn't the most updated but her staff is friendly and helpful and she does a good job to make you feel taken care. ps. they have coffee and tea, I believe, if you're in to the whole office with refreshments thing! read more

Edited review: Really heartbroken to have her lose her temper on me one day. She didn't stop even after I apologized and in tears, begged her to stop yelling at me. I was SUCH a fan of hers. I literally picked my insurances to make sure they covered her and kept seeing her even after I moved pretty far away. But after seeing that side of her, I'm frankly frightened. ----- Wait time and appointment is setting is not amazing, but not awful. Dr. Denise herself more than makes up for whatever is lacking in her support staff. She is incredibly knowledgeable. I've never had a doctor that took the time to explain so thoroughly everything she was doing and why. She promptly calls with lab results and makes sure you understand them. She is going after the cause of a particular health problem of mine like a bloodhound. I feel very well taken care of and recommend her very much. read more

The wait time has somehow worsened. Over an hour and a half past appointment time and everyone is eating lunch and chatting away. The front desk is just a hot mess. Shared with anther physician, (maybe 2) the front desk is at best chaos and at worst a screaming dumpster fire of disorganization and incompetence. There are many doctors offices I've left simply because I find a quality reception staff equally as important as the quality of the doctor. That is why I have hung on for so long but events from this week had me asking myself "what are you doing? This is your health you idiot don't play games." You can just tell when you give them information, ask them a question, etc. they are barely paying attention. Auto pilot just kicks in and you end up repeating yourself maybe 5 times and still you won't get help. The phone will be ringing incessantly and they won't give two sh*ts about taking down messages that actually get passed along. "I don't know" could be their company slogan. I get the medical field is a hell storm of epic proportions but it just can't be like this for sick people, scared/nervous people, elderly people, people who are busy/working, people with serious medical issues that require time sensitive treatment etc. who are looking (AND PAYING)for help. read more

So far dr Denise has been beyond helpful when it comes down to my health concerns. She is very nice and always listens to any health concerns and takes the initiative to get me tested to find the issue. Very satisfied read more

The office is really out-of-date looking. A fresh paint job would probably help out. When you look around, it just doesn't look very clean. For example, I was in an exam room today and there was dirty looking scratch marks on the floor and walls. I think for a doctors office, you at least want to feel like you're in a clean room. Staff is fine. They're not super friendly, but they're not super rude either. I do like Dr. Phan's nurse. However, something seemed to go wrong with a prescription for Vitamin D Dr. Phan felt I needed after a blood test. They said they would send it to a pharmacy for me, but the pharmacy never got it. I called back a couple times, and finally I called Dr. Phan's office again. They resent it, pharmacy still didn't get it. Finally Dr. Phan's office just called the pharmacy for me. I work long hours, I don't have time to follow up 3 times at 2 different places, so this whole process took about a month. Luckily I don't believe that prescription was extremely necessary. My advice is if they send any prescriptions for you, follow up if you're in dire need! Make sure the pharmacy gets it! As for Dr. Phan... she is not the best doctor I've ever had because she's not the most understanding, and doesn't seem particularly invested in trying to be. First time I went in, it was for a routine physical, all I asked for was a blood test and she referred it since it was standard. She answered my questions okay, but she seemed a little rushed. Second time, I went to get a note so my job would give me a standing desk. She wouldn't give it to me because she didn't want to "make my company pay for it unless I really needed it." So, I guess Dr. Phan has more allegiance to my company that she doesn't work for than to me, her patient, who is saying she has back problems. Wow. I would be more understanding if she put it like, "I don't believe this is a real problem and I don't want to jeopardize my credibility." I would be a little annoyed, but if that's what she believed, okay, I would get a second opinion. Saying she doesn't want my company to spend money on me? C'mon. She doesn't know my company, she doesn't know their budgeting or anything. She's a doctor, not an accountant, and she should be more concerned with my well being than my company's financial state (which is just fine, by the way, unlike my back). read more

This place is horrible. I was assign to Denise Phan and decided to give them a try, even after seen the bad reviews. The place is old and dirty, yuck! To top it off all the girls that work in the front desk are so mean, you can tell they hate their job. Worse staff and yes long period of wait time, even with an appointment. read more

I had a very bad experience with this office. During my first appointment, I filled out the forms online in order to save time on the day of the appointment. When I got there, I was told that they 'didn't have" the forms I had filled out and made me do it again. But I had plenty of time to do that...I had to wait an hour and a half before I was given a room. It's very obvious that the doctor intentionally overbooks her appointments as I asked others in the waiting room what time their appointment was and with what doctor and they had the same as I did! This causes problems besides waiting: the doctor told a nurse to come and take blood and do tests before she even examined me. Despite my hour long wait and the fact that this was my first appointment so I had a lot of different questions, I was with the doctor for only about 10 or 15 minutes and she did not personally examine me at all. She made it very obvious in her demeanor that she was rushed and that she wanted me out of there as quickly as possible. She told me that she would call me back with my test results within two weeks. A month later, I called because I hadn't heard back from her. I waited on hold for a long time and then the receptionist said "Dr. Phan says that nothing came back on the tests she did and you should try taking vitamins." My symptoms were persisting but she offered no follow up tests, so I saw a specialist about the issue. Also, the first time I went there were additional charges due after what was covered by my insurance and I didn't get the bill for these for SIX MONTHS. Talk about a disorganized office. Last week I started having another issue and I wasn't able to get an appointment with the new doctor that I started seeing instead of her on short notice so I decided to bite the bullet and make another appointment with Dr. Phan. I used Zocdoc for online booking, which is how I made the first appointment. I received confirmation emails and texts about it, so I took the day off from work. The morning of my appointment around 10:30 AM, I got a call from the office. I wasn't able to take it because I was in the shower, but they left a message saying that they had cancelled the appointment because it was booked at a time that was not available and that they had rescheduled me for Wednesday. There was no way I was going to be able to make that appointment because of my work schedule and the fact that I had already taken a day off from work that week for this appointment. I called the office back and asked if there was any way I could come in briefly today to ask about a prescription or if I could just get a new script for a medication she had previously written me and pick it up. I also made it very clear that I was cancelling the appointment they had made for me without my consent for Wednesday. I waited on hold for almost a half hour before getting through to someone, who told me that I would have to wait about an hour before I could get an answer to my question and that someone would call me back. An hour passed with no call back, so I called back myself. This time I was told that I would have to wait until 2:30, but again, someone would call me back. When 4:00 came around and I hadn't been called back I called again. The person, a woman named Christina, who I spoke to was as rude as possible to me. She seemed so annoyed that I had kept calling. She kept insisting that I had always had an appointment for Wednesday and that I had never had a Monday appointment, which is bizarre since the other staff members had at least acknowledged that they made a mistake with accepting my appointment. She told me that she couldn't give me a "last minute" appointment and that I "should have planned ahead" (despite the fact that I booked this appointment days ago and they were the ones who cancelled it!) and then told me very rudely that there was "no way Dr. Phan was going to write me any prescriptions without seeing me since she had only seen me once." When I explained that I simply can't come in on Wednesday she told me that it "wasn't really an emergency then." I was livid and near to tears after dealing with this woman and I told her that I was no longer going to put myself through the hassle of dealing with this office. I made it clear during this call several times that i had already cancelled the appointment on Wednesday and that I was not going to be coming to it. I have never had someone be so rude to me in a medical setting, ever. Today (Tuesday), I have gotten two different messages from Dr. Phan's office asking me to confirm my appointment for 12:00 on Wednesday. *face palm* Don't put yourself through this hassle and stress and don't trust these people with your health. they have no idea what's going on. read more

I have been a patient of Dr. Phan's for more than 10 years. I chose her because I wanted a female doctor and I wanted a doctor that did pelvic exams so I wouldn't also have to go to a gynecologist. Yes, I have occasionally experienced the wait times that others have written about but I believe that's because Dr. Phan doesn't short-change anyone. She gives her patients the time they need which, unfortunately, sometimes makes her run late. I find her very thorough and when I have needed a specialist referral I have liked every doctor she has referred me to. read more

I've had two appointments with Dr. Phan and I couldn't ask for a better doctor. She spends an extraordinary amount of time during each appointment and explains everything in layman's terms. I've never had a doctor who is so thorough. I highly recommend her to anyone! read more

This is a special update regarding the office practice on services non-rendered. Just to inform anyone who maybe considering becoming a patient, Dr Phan's practice will charge a non-refundable fee of $40 if there's no advanced cancellation notice. Out of all the medical doctors I've seen in the past six (6) years, not once was I ever charged for a missed appointment, and nor was I in the habit of missing appointments. Though I've changed medical doctor and facility, I am constantly contacted by Dr Phan's staff for the remaining balance for that missed appointment (wow, I would hate to be someone with a higher medical bill). Anyway, I've obtained a new medical doctor who does not charge or penalize "no-show" appointments, is friendlier than Dr Phan and her staff, and offers more services. Good luck Dr Phan in keeping or obtaining new patients. read more

Terrible!!! I made an appointment online to see Dr. Denise Phan and was never contacted back with a confirmation for my appointment. So, I called to make sure my appointment was confirmed, and after being on hold for quite some time some woman eventually answered. Once I was on the phone, I let the woman know that I booked an appointment online and didn't receive any sort of confirmation and she informed me that Dr. Phan was booked for the next two weeks, so I wouldn't be able to be seen until the following month. I then asked if I could be referred to another doctor, since I was (and still am) in pain and discomfort. I was told that Dr. Phan doesn't give referrals unless she has seen the patient. I informed her that Dr. Phan had seen me for the same issue I was experiencing before, and I was told that I would still have to go in and be seen before a referral. I asked her if I was just supposed to wait in pain for the next two weeks and she responded saying "well our next available appointment is not until two weeks" (So basically yes, you will have to wait in pain). So then I asked her what she suggest I do since I'm in pain and discomfort and she said that I could go to the ER, however; I would probably be told that I should follow up with my general practitioner, BUT AGAIN, SHE IS BOOKED FOR THE NEXT TWO WEEKS. She offered to ask Dr. Phan if I could be referred to another doctor after I told her that I couldn't wait that long. I am currently waiting for the call back that I was told I would receive. I'm just in SHOCK! What kind of doctor makes their patients wait in pain? This is UNACCEPTABLE!!! My previous doctor would offer to refer me if they were booked out. Definitely working on changing doctors ASAP! read more

I have been very happy with Dr. Phan's treatment. As a woman, it's a pleasure to be able to see another woman. Unlike many other doctors, she doesn't brush off concerns. I also like the hospital she's affiliated with. I saw other comments about wait times and appointment problems. This can be maddening, but I've experienced much, much worse. If you are sick, you can come in to see Dr. Phan right away, which is great. Bring a book. If you have that kind of job, try to bring work with you. read more

Dr. Phan is horrible! She routinely makes patients wait over one hour past their appointment time to be seen. She always books several patients for the same appointment time. She has no regard for her patients or their time! read more

I had a wonderful experience with Dr. Phan. I have moved a lot in the past few years and had to change my primary care physician a few times. They were all good, but she was far away the most knowledgeable and most ready to answer my questions - on quite a wide range of topics! Definitely coming back! read more