the entire staff is absolutely amazing. from the girls at the front counter the vet techs the vets…read moreand of course the owner and lead vet Chrissy I always feel like my dog is the only patient on the schedule and they treat us with respect compassion and understanding I strongly encourage anyone seeking a veterinarian to give SHAVER ROAD ANIMAL HOSPITAL a try absolutely amazing people

This vet manages care for our one year old rescue. They also were the vet of choice for my older…read morecat Evel Knievel. They handled her passing with reverence and compassion.

Wonderful Staff!!!! Highly recommend going there! Thank you VCA for your kindness and…read moreprofessionalism.

This place takes advantage of people in despair, worried about their fur family member…read more They took my dog from my hands as soon as i walked in and I didn't have her for the duration of my visit there. It was traumatic for me and I can tell you it was probably way more for my sick dog. When "the doctor" came in after the "exam" he told me he saw maybe something on her gums but wasn't really sure until they did test; he was going to send someone in with a diagnosis plan. The person that came in was not educated with what she was presenting to me but gave me an estimate of roughly $1,800 for blood tests and things as extreme as an IV and catheter. I still have no idea what they thought was wrong with my dog. I said I wasn't going to do all of those things just to find out, the girl offered that maybe I could just do the hydration & that was $39. She said she would go put a new "diagnosis plan" together and come back. I still do not have my very sick dog with me, the lady comes back and the $39 hydration was now $98 I asked her why it changed and she said she didn't know... I asked her to find out. She left and came back and explained that the process would change if they didn't do the $1,800 plan, so it would be more. At that time I demanded they bring me my dog and I left paying the exam fee for absolutely nothing! This experience is remanent of an ASPEN dental Experience in the early 2000's where they take advantage of your lack of knowledge and fear to make an extra dollar. I took her there because I was so scared and my vet couldn't get me in until later in the day. I went to my vet appointment a few hours and paid $75 for meds and diagnosis and a clear path to a bill of health. Without invasive tests or IV & catheters. After paying for the "exam" at VCA... I walked away with nothing more than a bad taste in my mouth.

This was our first and last visit with VIP. Although I feel their concept is honorable, the…read moreassembly line approach is not for us. The "Vet" was cold and bordered on rude lacking any form of empathy toward our pets. The Microchip she placed in one of my dogs was sticking out of it's skin this morning, the area surrounding it was red and swollen. My husband had to pull it the rest of the way out with tweezers. I just hope that all the other pets that were Micro-chiped by this same "Vet" -- Saturday, April 9, 2013, Gull Road, Kalamazoo, Michigan -- are not experiencing this problem. I would hate to think their owners have no clue that the chip has fallen out. After this experience, I have come to appreciate my wonderful Vet in Paw Paw, MI more than ever. UPDATE: When this was posted, I was contacted by VIP management within a couple of hours. I have to say, EXCELLENT, customer service and followup. They are just starting up in MI with the clinics and were not pleased with this complaint. In speaking with Heather, she made it clear that this is NOT their expectation by any means. They wanted all details, apologized over and over again, reimbursed me and sent me certificates should I try them again in the future. I may just do that down the road. I'm certain things are going to improve...because they sure do have the best customer service I have come in contact with in years. Thank you Heather of VIP PetCare.

Pam is absolutely amazing at what she does. I thought my dogs were beyond help with barking and…read morebeing aggressive. From what we learned with Pam even just during the first training session my dogs changed so much! Pam taught us how to be the pack leaders. we train a few minutes every day and now my dogs obey consistently, walk without pulling, wait for food/treats, don't jump at people or constantly bark. I have well behaved dogs that can be in public, walk in crowds, and go with me anywhere we want to go. This was one of the best investments I've ever made. my dogs are happier and I feel confident my dogs won't have aggression issues. From the beginning Pam has been available and helpful, providing us great information, answering questions, hopping on calls, and coming back out for more training. Now, we get to do monthly pack walks with her and other clients to continue to instill good behavior and communicate effectively with our pups. If you feel like your dog is beyond help, or you just wonder if your dog will ever be able to go for a leash walk CALL PAM!

Pam has done a phenomenal job assisting us in training! Our 3 year old mini aussie has severe…read moreanxiety from improper breeding and lack of exposure as a young pup. She has helped my fiancé and I set boundaries in our household and further our relationship with our pup. We were absolutely lost with what seemed to be aggressive tendencies in our dog and feeling like we were failing her. We are SO thankful for all that Pam has done to help us!

Dog Zone, how do I love thee! We did not fully understand…read morewhat it meant to train our dog but knew it was important. Like many people, however, we were thinking, "Sit, stay, come, down, off, no." Ha! Command words are super important, but we had no idea what real dog training involved. Our sweet Sayla came from a shelter and while she did not have any really bad behavior, she needed to learn essential skills to live in the real world and not create havoc in ours. Kelly took time to evaluate Sayla to better understand her needs and ours and put together a training program to fit. She was great about keeping us informed about successes, challenges, personality quirks, etc. throughout the process, which helped us to understand how to be better parents at home. Kelly also trained us in how to continue the training at home to ensure success and was so good at answering questions. While I realize it is different for every dog, in just 4 weeks' time, Kelly, Lori and Ronda transformed Sayla from a sometimes shy, scared, non-listening, barking/pulling crazy fur-girl to a well-behaved, confident, listening superstar! Not only did they teach her essential skills to exist in our world, the confidence and enrichment training taught Sayla to trust us more, how to not be so reactive and how to just be a dog. You have changed her life and ours and we are grateful! Best money ever spent. Thank you!

Our puppy went through two weeks of training and the changes in her behavior were unbelievable! The…read morestaff walked us through the process and it has allowed our whole family to be successful. The owner and all employees are wonderful and my puppy LOVES daycare days!

I am so very impressed with our local Humane Society. In a pandemic, they have everything arranged…read morequite well, so that you can help your pet while being safe. This review is for a spay appointment we had in January, 2021. What a way to start the new year! First, the new building! It looks so beautiful from the outside. Clean, well-designed, and you can tell that it is them from the enormous dog statue inside! :) For pandemic spay appointments, you call in and reserve a spot on the calendar when they open the schedule for new bookings. I had to wait over an hour on the phone, but that is because they were closed for almost 2 months, I believe, because of the move. The phone staff were incredibly patient and kind. We drove up on the day of Rosencrantz's appointment, as directed. We waited in line while staff went car to car and ascertained who we were, and put an identifier on our car under the windshield wiper. We filled out the paperwork. Note: Everyone must be masked, and the cat had to be in a hard-sided carrier, per their emailed instructions. The staff members were masked and I felt safe in conversing with them. Then your car gets to the front of the line, and you hand over the carrier. Poor Rosencrantz was so unsure of what was going on! But I digress. At 4-4:30, you drive back and wait in line to pick up your pet. When we were able to get R, the staff member delivering her was very kind and patient with his time, while we asked questions and he gave specific directions. One thing that would have been good to put on the original directions is to quarantine them to a small room for a while, once you get home, and to have fresh litter. Upon reflection, that makes TOTAL sense, but sometimes we don't think ahead. The price was SO reasonable: $40 for a spay, and $20 for 2 vaccines. That price is much appreciated. It is able to be so low because of grants and other funding (thank you!). In all of our interactions with staff, everyone was SO kind and caring. I never felt rushed or had an unanswered question. Highly recommended!

Had an appointment to take my dog to get spayed since it's half the cost of a vets office. When you…read moreget there you have to go in sans dog to check in. I didn't think the people in the parking lot waiting for the place to open were very polite. I was the 2nd car in the lot but other people ran in front of me to check in so I became #4 (not the fault of the Humane Society!). After you check in you go get your dog, but you have to wait until the person in front of you has checked their dog in before you go. Which was kind of a problem in the freezing cold. Especially since I didn't want to lose my spot again to everyone else that was jumpy! My dog was fine after the surgery. She was drugged up so very lethargic but overall everything with the surgery went well. The staff was very nice and friendly. They were talking to the dogs and the people. I wish they would just have a better system to drop off that could be less of a run for it method!