My salesman Emil was awesome, courteous, friendly, and all around good experience. I would definitely recommend Dennis Dillon dealerships. read more

Dennis Dillon Kia - Car Dealers Near Me - Boise, Idaho

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Zero stars if I could! I had a very disappointing experience with this dealership regarding the purchase of my vehicle. At the time of sale, I was not fully informed that the vehicle included aftermarket equipment, including a GPS system and brake-related modifications, that were not compatible with the vehicle's proper function. After taking possession of the vehicle, I discovered that these aftermarket additions resulted in a loss of expected functionality, which was not clearly disclosed during the sales process. I felt pressured during the transaction to accept these add-ons as part of the deal. Since then, I have made multiple attempts to resolve the issue with the dealership. I spoke directly with sales manager Ramon and finance Ben Saint and left several messages that went unreturned from the general manager during my attempts to resolve the situation. I was told I would be reimbursed for the one aftermarket equipment GPS, but despite those assurances, no payment has been issued. My follow-up calls and requests for updates have not been returned or resolved. Based on my experience, I strongly recommend that buyers carefully review all add-ons, disclosures, and financing details before agreeing to any purchase, and be aware of your rights under applicable consumer protection laws. At this point, I am still waiting on the promised resolution and have not received the reimbursement that was communicated to me. This was considered "installed" they have the product and have yet to reimburse me after Ben offering reimbursement has unfortunately said he will no longer be able to speak to me on this matter and didn't give me any further information on who to contact going forward! Be cautious friends ! I really tried to not write a bad review however this has been over 30 days of time, gas, resources, communication and loss of function in the car with no end in sight hoping to save the next mom with a busy schedule this headache! read more

Dennis Dillon Kia - Car Dealers Near Me - Boise, Idaho

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If I could leave zero stars, I would dealing with the finance of this car was actually insane. They weren't very straightforward and felt like they were hiding certain information. If you did not ask the right questions they were not upfront about giving you information. We have had our car for about two months now and we have yet to get our license plates. I called the DMV and the dealership didn't even give them enough money to send our plates or tags. They also told us that they would give us free oil changes for a year due to all of the complications that we had getting our car. tried to go get an oil change and they said that we only get two and it's one every six months at 5000 miles I like to get my oil changed at about 3500 miles. read more

I bought a vehicle a little over a month ago and moved states. It was a used vehicle and I also purchased a warranty that covers the transmission and engine as well. I was able to drive this vehicle for 2 weeks. 2 WEEKS. Before noticing issues that the dealership had blatantly ignored (small owned shop said these were several issues there's no way they had missed at the dealership as it's part of the inspection when a vehicle is traded in) and now I'm $3k deep into repairs that the dealership chose not to do when the car was traded in by the previous owner. I've bought vehicles from dealerships before and had great experiences. If I could give this location zero stars I absolutely would have. Don't buy here. read more

This is the worst dealership I've ever dealt with. Purchased additional service agreement and EVERY SINGLE TIME I've been in for service they say we don't have any service contract. I have to into the office get the finance manager to call and say we do. Now they just don't answer my calls for service. I have left multiple messages with no call back. There's no option for -0 read more

DO NOT GO HERE TO GET YOUR CAR SERVICED. Zero communication from them about my car being serviced there for over 2 weeks! No one answers the phone and when they do they still give no answers! ZERO STARS! read more

Absolutely horrible. Took over 8-10 hours to get a deal and then produced information to someone that was NOT a signed person over the car deal. Do not recommend read more

Google says they are open on Sunday-NOT TRUE! Drove all the way over only to find no one on the lot! Come on guys, update your hours for us consumers looking to possibly purchase a vehicle from you! read more

Dishonest! took our Kia Sorento in for them to look at a few electric issues (alarm issue, phone button on the steering wheel, and the button ( automatic open/close button)for the tailgate). after finding out it would be $199. 00 for each diagnostic we decided to have them only look at the tailgate. 5 hours later David gives a call with an estimate of $2800.00 with a list of what needs to be replaced. we declined the repair and brought our car home. Husband gets out the manual to read. Turns out a button had been pushed turning off the tailgate door . NOTHING wrong with the door/ button. Works great! Called back ( same day mid afternoon.). No return phone call from them. Called and texted three times that day. Husband calls back the following day. Husband spoke to David questioning the assessment of the work performed by the mechanic . David says he will check with the service manager. Was the car even looked at by a mechanic? Did anyone look at it or were they just gonna charge us and do no work? Nothing was broken. Several hours later we notice the 199 $ diagnostic fee has been returned. But crickets from management or from David. Waiting for a phone call! read more

The only positive is that after MONTHS of trying to get ym warranty evaluated and paid back to my loan company, Jessilynn was very diligent and kind. Basically, I had 3 warranties. 2 paid out, 1 didn't. I had to hound these guys down. I would go to the dealership and the front desk receptionist would ignore me and be on her phone. When I canceled the warranties in December, the sales guy seemed huffed up about having to do it and didnt even give me his name. Fast forward to March, still missing a warranty. After going to the dealership and calling many times and finally getting a response, i was told i wasnt refunded the GAP insurance because it is required. Ok, fair. So i ask for my $50 cancellation fee back (that they took for the GAP insurance and they said no they couldn't give me my money back. Back in 2016, I raved about how good Dennis Dillon was. Now? They're god awful. Expect to lose money and time. If you do, it will be like talking to a stone wall that somehow tries to suck you dry. -1000x customer service read more

Terrible dealership. I bought a 2022 Audi Q5 for $30,000. As I was driving it home I noticed a vibration in the front when turning. I brought it back the next day and they brought me right over to the service department to book an appointment for a week later. They said they couldn't find anything wrong, that it was normal and the car would "learn me" and adjust. The vibration continued to get worse so I brought it to the Audi dealer. He knew exactly what I was talking about and wrote down the steps to fix it. I brought it back to DD Kia and they said they couldn't do that at their facility. I said then let Audi do it. The service manage, Chris said he would have to speak with sales and get them to pay for it. Then he ignored my call and wouldn't see me when I stopped in. He sent a message out that he spoke to sales and was waiting for their answer. "It would be a few more days" which didn't make sense to me so I went over to the showroom and asked to speak to the GM, Cam. I was told he was busy (no-one even checked) and that I could talk to this guy who is Assistant GM. Assistant GM told me that Chris never asked to fund the repair and that they would not anyway. "Sales isn't paying for this"! He said. I told him I didn't care about their internal finances I just wanted the car fixed. And I mentioned the 3 month 3000 mile warranty and he said that only covers the Drive train. Well stupid the center differential is part of the drive train. He then kicked me out of the showroom and told me never to come back. read more

I walked in to test drive 2 cars and ask some questions and Brian was the guy to help me. Anytime I would ask or say something about the car, it seemed like I was annoying him. He was on his phone the whole time and would straight up ignore me or have to google the answer to my questions. Brian, I'm literally just a girl and knew more about these cars than you. Never going back read more

These guys are scammers. Don't even waste your time. We were going to buy a car through them, and they were blatantly lying to us. Also very unprofessional. The guy, Brian, who we worked with mumbled and we barely could hear him. Their manager had headphones in, I'm sorry but who wears headphones when your job is to communicate with people and create a relationship? Also one of the sales guys walked by me and burped straight in my ear. Disgusting. Save your money and go elsewhere read more

Horrible experience. Rude on the phone & in person. Denied my car had any problems & basically sent me away. I did research and knew exactly what the issue was. I took it to the Nampa Kia dealership... amazing customer service. They knew exactly what it was too & fixed it. Kia has sent out a recall on that part since then... apparently it has been a big issue. Dennis Dillon Kia (Boise) repair shop is not knowledgeable & will send you away. I will never take my car to them again. read more

The two stars are mostly because Dennis Dillon Kia was able to deliver us our long-awaited 2021 Telluride back in September. Everything else was mediocre and customer service continues to decline with every interaction since then. To begin, information about financing was incorrect, follow-up was non-existent and it took me several attempts to finally get in touch with someone regarding the warranty we paid for and what services we were entitled to. I noticed several reviews pointed out that once they have your money, the tune changes and their interaction with the customer diminishes and I have to completely agree. I don't regret the purchase that we made, simply disappointed with everything about this dealership after our purchase. Be prepared to do all the follow-up after your purchase because they do not (like some else wrote, "it is impossible to contact them in terms of asking questions"). read more

Dennis Dillon Kia - 2021 Kia Telluride - Car Dealers Near Me - Boise, Idaho

I went to Dennis Dillon Kia today for a scheduled oil change and new windshield wipers. I appreciated how easy it was to schedule online. I was in and out in less than an hour. I received excellent service starting with Service Advisor Harry Rood. The waiting room was very clean and comfortable. Drinks and a vending machine were available. I received a link to a video inspection, performed by certified technician Damien, which was very helpful. When I got my car back, it was cleaner than I left it. This experience exceeded my expectations. I will be returning to Dennis Dillon Kia for future vehicle maintenance, as needed. read more

Do not shop for a car at Dennis Dillon! Their sales team and manager have the worst customer service I have ever experienced. We all know buying a car isn't fun, but they made it horrendous. They are super pushy, they try to sneak in extra costs, and they are straight out rude as can be. Save yourself and shop somewhere, anywhere else. read more

Sales Guy was great, very informative and really had many good things to say about this dealership, 2 stars are for him. But once we sat down to negotiate it went south very quick, as soon as they involved another individual. I am more than qualified and I am knowladgeable about what i am purchasing and selling in this market. My trade in was way under valued, and I get it, since the market for these vehicles is not very good at the moment. They had the nerve to charge me for a tank of gas and a oil change on the trade in quote amongst many other ridiculous fees like $85 for new windsheild wipers LOL. Then they wanted $750 for 72 months for a used 31k truck. which is 54K for a 31k truck over the lifetime of the loan as I was fully aware my credit score is over 800. I countered the ridiculous offer to something i would say was more benificial to the dealer than myself but they shook my hand and told me they were not willing to work with me. No negotiation or anything. I have seen this truck on the lot for a while now which is why i stopped and would have purchased. I will enjoy driving past that unsold truck for the next few months too. read more

A clown show. They had no vehicles. So we decided to order one and wait. They had us fill out a form with all our info, and select options for the build. Then they said go home and we will send you everything to sign online, and you can pay the deposit online. So we went home. No paperwork came. The next day no paperwork. Day 3 and 4. No paperwork. Day 5 we call and ask if they sell cars. Oh ya we're all over it, will get you that paperwork. Nothing. Day 6. Call again, if no paperwork we will have to go somewhere that actually sells cars. Finally the paperwork comes with $2500 of additional dealer markup. Something we wouldn't pay even if the car was on the lot, but certainly not for one we have to wait 6 months for and order directly from the factory. We ask what do we get for these extra charges, what are we buying. "Oh that's your deposit" they lie. No a deposit would reduce the price not increase it. "Ohhhhhhhhhhhh your right, looks like that's an additional dealer markup. I'm gonna go get that removed for you" Never heard from anyone again. Typical scumbag car dealer. Kendall is far more professional. *Note Google blocked this review. They are blocking negative reviews of this business, which explains why they have 2 stars on Yelp and 5 on Google read more

Dennis Dillon Kia - Car Dealers Near Me - Boise, Idaho

Horrible customer service. Do not buy a car from this dealership. 2024 Kia, broke down twice in 6 months. Dealership had zero customer service response. If you push your customers to corporate KIA and show no care for your local customers, you should not be supported in this community read more

The car and deal we got was awesome. The customer service sucks, first they tried a couple bait n switch and had to watch very careful we got the deal promised. They will not return your calls. read more

I have a brand new Kia, three months old, leaking antifreeze everywhere, service center first wanted us to take it back to Nampa for service, but I was told any Kia does service so...unwilling took it they have had it going on 3 weeks !!! Keep saying next week!!! And they don't answer the phone it goes to overflow calls, never had a worse experience with a car service center at this point I'd like to minus points from them!!!! read more

Absolutely horrible experience. They undervalue your trade, mark up the sticker price, charge you for factory add-ons you didn't ask for and tack on a "supplemental rear end accident insurance" without mentioning it. They racked up thousands extra for hidden profit and refuse to deal on price. When I called them out for a terrible deal the manager pushed back from the table and stormed off, crumpling up their offer in a childish tantrum. I haven't seen this much arrogance and poor customer service anywhere before. Two days later I went to Kendall Kia in Nampa and closed a deal on a Kia from them. They were great to work with and didn't inflate prices to gouge their customers. I'd advise anyone to avoid Dennis Dillon for all your sales/service needs. Shop somewhere with integrity and actual customer servic. read more

Manager Rudy is very unprofessional cussing at me in the lot in front of other customers that's the kind of management they have working there I wont give no business to a company like this read more

This was my first car buying experience and I was blown away by the team at Dennis Dillon Kia. We were helped by George, Chase, Ben, and Rudy. They were an amazing team! Everyone was very knowledgeable and helpful, going above and beyond! If you're looking for a new or used car, I recommend going here. My sister also purchased a car from this location and I was present for that transaction. With both purchases, they've been consistent, respectful, pressure free, honest, and Chase and Rudy have been fantastic at following up to address any questions or concerns! I know I'll continue going to them as well as refer friends and family. Thank you Chase, George, Ben, and Rudy! read more

my 2014 Kia Sorento ceased on I84. I was across from the Kendal Kia,( let me sit for 7 hour as I had made an appointment and was waiting for recall for to be done) but because they treated me poorly I decided to go to the next major repair shop. So I went to Heritage Auto they very quickly diagnosed that the engine was ceased and was under warranty. So because it was Easter weekend, I had the car towed on Monday to Dennis Dillon Kia. they told me they could get it in at 2:30 on Monday so at 11:30 my car was dropped off to DD and I was expecting to hear from them, by the end of day. even though I texted my drivers license and let Danielle know the registration was in the glove box. she waited until Thursday when I dropped by to pick up things out of the car to acctualy get the copy of the registration, nothing was done. then I was told id have to pay for the second diagnostic. I said ok! I need my car. I figured since they said dignostic would happen on Monday...I was upset that they had no information for me! Danelle had told me it would then take them longer, still no time line! so she clamed because my car was a Kia they do not provide loaner cars! this was upsetting, because back home my dealership always made sure I was not stranded! I asked because my girlfriend here in Idaho and someone from my class both had engines replaced and were given Mazdas to drive from your dealership! So I continued to ask! I'm as much a customer as any Mazda owner! I waited until May 6 by this time I had spoken to Kia Corporate! they told me to request the loaner car. because Dennis Dillon still could not commit to a time line. finally they were able to get to work on my car. also the tracking service only ever said I was in the welcome mode all the way through this process. when I called the dealership to see if I could talk with the GM the gal on the phone said I could tell her my message, I said no how about you give me a me her/or his voicemail. This car rental is about the equivalent of three car payments! so you can have some idea of the impact. While Im grateful for the engine being covered, I was charged 2986.41 for the refresh kit, and the catalytic converter... if the converter caused the engine to go bad..why is that not covered? I have had to have work done on it before. read more

The customer service after buying my car has been horrible, it has been non-existent. This is unacceptable after me spending $42,000 for my car. I have repeatedly followed up and cannot get anyone to respond to me. How do I know this would be the case I had a time I would have never bought my car there. read more

The worst dealership experience I have had in my long life. They undervalued my trade-in by $6,000. Fortunately, I had researched the value before I went in. They tried to add over $2,000 to bill for ridiculous charges. And the pressure and misinformation in trying to get you to buy extended warranty amounted to what seemed to fit the definition of fraud, but I'm no lawyer. I would have never set foot in that place had I known their business methods were so devious. read more

So bought a 2 year old car with 13,000 miles on it from Dennis Dillon in Boise and a tire was flat the next day. Had slow leak which I'm sure the dealer knew about. Went to put the spare on and there was no spare or Jack. Dennis Dillon claims that used cars do not have to come with spare tires and they won't give me one. And they would never return a phone call. 7 phone calls and not 1 returned. So I have to spend 400 and some dollars on the spare tire kit that came with the car when it was new. I would never buy another vehicle from Dennis Dillon. read more

This place is a joke. Karina was super unprofessional and all the salesman were jerks. Would not recommend taking your vehicle here for an appraisal. Scammy read more

We tried to purchase a vehicle at this dealership we did the application on line to get ahead of things and we got approved for a loan true a credit union but they told us in order for the credit union to give us the loan at a good rate we needed to purchase a 4k extra warranty plus gap insurance the last time we checked financial institutions don't require the customer to buy this in order to get finance. Definitely an old dealership trick to make extra money from the customer. Did not purchase Won't recommend this dealership read more

Worst place to ever go to. Do not waste your time here. Go to KIA in Nampa. They are ignorant people and just want your money. Add ridiculous fees without mentioning it before hand. SAVE YOUR TIME AND INVEST YOUR MONEY ELSE WHERE. read more

I had a 2014 Honda CRV that I was selling, so I put it on Kelly Blue Book to get dealer offers. The used car buyer, Brian at Dennis Dillon Mazda Kia called me and gave me the best offer out of 4 dealers, including Car Max which has always given me top offers in the past. Brian was extremely friendly, helpful and straight up with me about the Kelly Blue Book values. He gave me a fair price for my car and made sure I had a check in hand that day. Thank you Brian for your friendly and outstanding customer service. read more

I purchased a car in the winter and I get I should have checked it first but they sold me a car that had no ac when I begin to run it this spring. They also over sell there car by the thousands to where your not able to trade it in and your automatically upside down. I would recommend taking any car you purchase to a reliable mechanic. I was also told that my car didn't need a extended warranty. They convinced me the car was very reliable. Doing regular oil changes no the motor is knocking. Sales guy was great but the guy that was from another dealership in financing is very sneaky in his sales pitch. I'm just saying be very careful with the Dennis Dillion fresh start program read more

Was told our car would arrive in 3-6 months. After 3 months, with no communication from the dealer, we both went in and called. Nobody seemed to have/find any updates on arrival time. At 3 1/2 months we called again and were told by the salesperson that the general manager told them the night before that no more cars for that year would be built and that we should have gotten a call from the general manager (we didn't). Be prepared to do all your own footwork and communication- no communication from the dealer. Went in person to get our deposit back and was not offered a receipt by the first person I talked to, so went back in to get a receipt. read more

It certainly helps when you pick a well-made vehicle, but for us, the service available after the purchase makes all the difference. The good news, Dennis Dillon Kia was a great service provider today. We had our first service event on our Kia Soul; nothing serious, just a squeak that was making my husband crazy. Since the squeak was making my husband crazy, I thought it important that he make the trip to the service center and get it resolved first hand. (that is wife-speak for, "nope, not going") Upon arrival, signs direct you to the triage bay where you pull in and after a few initial questions you are directed to the "doctor". Today the doctor was Harry. Harry was fully informed and said this was a known issue and the fix was not only free, it was fast. Harry was everything you want in an expert. Honest, informed and anxious to get you on your way. My kind of service visit. read more

I own 2 business. I purchased a vehicle to use strictly for deliveries. Sales staff was excellent, BUT, when it came to financing - unethical business practice. Once they get your money the tune changes. Most especially Armando and Rob who work in financing. Those two need refresher course or education in PR. It's literally impossible to contact them in terms of asking questions. Read the reviews before you consider this dealership. read more

*UPDATE* I was contacted by Chris this morning who was apologetic and kind in our interaction. They offered to pay for both my front and rear brakes. As well as half of my tires. I am appreciative of the service crew making this right. I think it's important to hold companies accountable so I won't be taking this down completely but I will credit them with remedying the situation. I would also like to note that Ricky, who drove me to and from my house while the repairs were being made, was the by far the best part of any of this. Thank you Ricky for being an outstanding customer service agent. I so appreciate having you relieve some of the tension I felt towards this company and this situation. Thank you for doing the right thing. Doing the right thing should be the norm, not the exception. I hope this vehicle is smooth sailing from there, for all of us. *ORIGINAL POST* The rumors about car salespeople being scumbags looking for a commission seems to have some validity. I bought a 2015 Subaru 16 days ago. Today, I went to a third party to get my brakes checked (after calling Dennis Dillion several times with no answer) because I was planning on taking my brand new car to Colorado for a wedding. For the past week or so the brakes have been grinding. Concerned, but confident in my new vehicle I took it for a free inspection to find that the brakes were grinding on the metal, virtually gone. I know this because the person helping me at Firestone kindly took me in the back to explain his findings so that I would be better equipped to ask for what I needed from the dealership, doing so knowing that he wasn't making a sale, but because he is decent. We also discovered that my tires were even with the tire wear indicator bar. He advised me to take the car in and request new tires and brakes considering I had put less than 200 miles on it. I was upset at the fact that I wouldn't be able to leave for my trip on time, but had no choice but to drive to Dennis Dillion to have them rectify the problem. Expecting fully that they would to do so, based solely on my own moral understanding of right and wrong. Upon arrival, I was told to pull my car into the service deck where I was told that the service department had sent a request to the sales team for a brake repair -- it was denied. I relayed the information back to the salesman who sold me the car and after a couple of back and fourths was told by the service manager that the request to fix the brakes was, once again, denied. Visibly more upset, I asked to speak with a manager (I'm not usually a Karen but I refused to be taken advantage of). At this point, I'll admit that I was borderline fuming. The manager never made an attempt to admit wrongdoing, apologize sincerely or show any compassion whatsoever to someone clearly in distress. I was told that my brakes "passed inspection" and that she trusts her guy's opinion. Essentially telling me that there was nothing she could do. I asked her to be a human for a minute and level with me because the fact that a new vehicle owner (of 16 days) is sitting in front of you, telling you that their brakes are clearly unsafe in a vehicle purchased under your supervision should outweigh what a piece of paper says. Again, telling me that the cost would fall on me. No one even looked at the brakes while I was there, mind you. I flew off the handle and I do take ownership of that - I chose to leave the dealership after losing my cool on the bathroom stall (again, I take responsibility for my actions -- a free lesson for y'all). An easy solution to this would have and should have been: "Hey, wow, thank you so much for buying this vehicle for $17,000!! We are SO sorry the brakes got over looked. We VALUE our customers safety. Of course we will take this $400 hit for the brakes and $800 for the tires on the chin. Can we get you a snack while you wait?" That is the type of hospitality one would expect to find after spending their whole savings and then some on a vehicle. Looking back, after the excitement of buying a new car wore off, our experience here felt predatory and rushed. I feel tricked and I feel taken advantage of. It is baffling that you can look someone in the eye, shake their hand and sell them a vehicle with no brakes. It's gross. I hope that you have to look in the mirror and question your morality-- people deserve better. I apologize for my outburst, I apologize to your bathroom door, but I will not apologize for my humanity and my justified hurt and anger. I will be speaking to my attorney about my rights as a consumer and I will not be doing business with Dennis Dillon ever again. If you care to be treated well AFTER you sign your paperwork and they have made $$ out of you, look elsewhere. Just because you CAN take advantage of people, doesn't mean you should. Scum behavior. read more

This review is for the service department. Have a Kia Soul that had a recall. Living in Nampa I called the Nampa Kia dealer to have it taken care of they couldn't for 4 months. It was a potential serious recall concerning engine catching fire. 4 months! I was flabbergasted. I called Dennis Dillon and they said they could get me in in a couple weeks. Took it in today was helped by Zach. They checked it out no engine ring problem, did a computer update, and had it done in an hour and a half! Anyway thanks Zach, and Dillon Kia. Will be driving the extra 15 minutes for service from now on. read more

My husband and I had heard a lot of good things about kia, we stopped in to the car lot Sean Rosado helped us with looking for the perfect car for our needs, he was up front, knowledgeable, no pressure a real nice person. My husband and I asked many questions, drove different cars and was not sure yet so we walked away, Sean gave us his card and said come back anytime. We did go look around and went back two times to the kia lot. Sean's dedication to kia and to what our needs were made a great combination in getting a fantastic car. Samuel Thompson was the finance person he went over all the different ways to make my husbands car buying better. He was very helpful answered all his questions. My husband and I are thrilled with our car. the wonderful people at Dennis dillon kia have become family. read more

Dennis Dillon Kia - Car Dealers Near Me - Boise, Idaho