Excellent experience and excellent dealership. Dan and Heather are fantastic! They work hard to get you in the best car for your budget.

2 Stars because my sales lady was worth 5, but the dealer is not. Expect great service from the actual sales people but don't expect to be valued as a customer by management. Went to check out a used car, test drove it, but wanted to get I inspected and it was after hours for shops. Told my sales lady I'd find a place and be back as soon as they opened the next morning. Got an appointment booked and I'm on the way out the door to the dealer when I was told by the sales lady her GM said I could no longer take the vehicle to get inspected because someone was coming in to look at it. Mind you I'm sitting in my car about to drive there as I'm being told this. I 100% would've been there before this other person. I call back a few hours later to get a status update and THAT PERSON WAS TAKING IT FOR AN INSPECTION NOW. Was basically told to kick rocks by the GM, idk if it was his family member or buddy or something but the GM cost his sales lady a sale and I will definitely not be doing business here with any of my future purchases. read more

Best car buying experience. Set up an appointment with Josiah. He had a couple cars pulled out for us when we got there that we had seen online. Josiah was super knowledgeable about the car and features. He was not pushy at all. Very nice relatable and honest. Just a genuine guy. He didnt try to sell himself or the car. He just answered my questions told me about the features. He just educated us. It was great! Scott the sales manager who ran the numbers, he came out and spoke to us. He didnt hide in an office. He told us about multiple promos running now and said hed work up all 4 options for us. He was super fast at it too. He was super nice and relatable. We worked with Eugine to sign papers. Super quick and easy. Then Josiah walked me through everything in the car! It was great! Thank you!!!​​ read more

I bought my first car here, Gary, Skylar, and Michael were all super great and helpful. I felt like I could ask questions, and I got honest answers which meant a lot to me. Genuinely made the whole process feel so much less scary and it was so easy! The car is super cute and I'm absolutely in love with it. Thank you guys! :) read more

Boise Volkswagen - New Car! :) - Car Dealers Near Me - Boise, Idaho

Hardly anything on the lot to look at the only vehicle I was interested in is the new micro bus and they said they have no idea when they're going to get more read more

I'm the kind of guy who dreads spending time at car dealerships: expecting high-pressure sales tactics, endless negotiations, and hidden tricks. But Boise Volkswagen is different. The price they list is the price you pay, no games, no haggling, and the salespeople don't pressure you when you're just exploring or test driving. There are no games with the financing department. Maybe that's why I've now purchased three vehicles from them. My most recent experience with Gary was outstanding. He respected my budget, walked me through the features without upselling, and gave me plenty of time to test drive the cars in my own neighborhood. I never felt rushed or pushed, just supported in making the right choice for my family. I now own two Volkswagens and a pre-owned Ram, all purchased from Boise VW, and they've been running great. If you're looking for a straightforward dealership that values your time, respects your budget, and actually makes car buying pleasant, Boise Volkswagen is the place to go. read more

Buying a new car has never been fun for me but our experience with VW Boise was amazing. Carter Johnson was very informative and fun to work with. The whole staff was friendly no pressure, great experience. Great place to buy a vehicle. read more

Rey was great! He let the product speak for itself and didn't push the sale. Rey made for a comfortable buying experience, and his non-stereotypic car salesman vibe was actually a selling point for rockin with Boise VW. I was happy to buy through Rey after experiencing other salesman at local dealerships. Rey deserves a promotion. Your employee who physically handles the sale and is in the Air National Guard (former Navy but that's fine) was also great. read more

I've been to multiple vw dealerships/service centers. Worst one ever! They messed up with my 3rd party Warrenty THEN to find out from my old service rep that I had Warrenty the whole time they just didn't "see" it. The service guys must be brand new because they always seemed lost. THEN after them having my car for a month with no rental of course they called and said they missed something and had to get another part.... I also called the manager multiple times and they never called back. Horrible horrible. I'd rather buy another car than come here again in all honesty. Horrible customer service. Just bad everywhere. read more

This buying experience was the best ever. No pressure what so ever at Boise VW and Audi. Evelyn greeted me upon my arrival, I shared the car I was interested in as we walked the lot. I found the car, I test drove it and returned the next day with my husband and bought it. They gave us a great price for our trade-in as well. If you want a great experience with NO pressure this is the leadership you need to visit. Evelyn was very knowledgeable, knowing about everything about the car. Boise VW -Audi on Franklin Rd. is family owned leadership so go and ask for Evelyn! read more

I leased a Tiguan from this place and it threw an engine code at 1300 miles. I brought it in and the code had cleared when we restarted the car to get it out of safe mode. When I got there they explained they were too busy to look at it and said they'd schedule an appointment. When I got there for the appointment they explained that it was just for a recall and that they wouldn't run diagnostics for the car. At 2500 miles it threw the engine code again. Scheduled the appointment and the day before the radio stopped working. When I showed them the radio issue the maintenance guy was really condescending and rude. They scanned the car and fixed the cam sensor but I would never buy another car from them. Also, I'd never suggest a VW if you want a reliable car. Can't wait for my lease return day. read more

Just bought a new 2025 Tiguan and couldn't have gotten any better. Carter was so helpful with the entire process from start to finish. If you are here at this location, you need to ask for Carter. He was amazing, handsome and all of the above!!!!! read more

My previously negative review has been updated since the manager, Dan, took action on the only complaint I had, which was regarding the sale of the extended warranty. The car-buying experience was great, and our sales representative, Jeff, was honest and straightforward, making the whole process easy and enjoyable. The car price was fair, and no dealership markups were added to the price. read more

Just bought an Atlas from them. Our sales person was Evelyn. She may have been one of the most natural and pleasant person I have met in the car business. She could answer any question we asked, was never pushy and truly was there to help. She made the entire process very simple and enjoyable. Be sure to look her up for VW or Audi when you go there. read more

What is it that you most want when buying a new or used car from a dealership? A Good Deal.... One that does not make you feel like you made a mistake. A deal that you can be happy with 1,2,5 years later. I have purchase three different Volkswagons in the past and have been happy with the performance and safety. Well, I experienced that when buying a 2024 TieguaN. Rey Martinez was our salesman, and we felt very comfortable with him getting us the best deal possible. He got several discounts approved and the extras were great. I'd recommend Rey and Boise Volkswagon to anyone that values personalized service and a good deal. Michael B. read more

Jeff was amazing to work with. I am very happy with my new car and the seamless process. Thank you Jeff! read more

Loving my new Volkswagen Atlas Cross Sport!! Thank you Drea!! You were so knowledgeable of VW, well cars in general, a pleasure to work with, easy going and honest!! Thank you for taking such great care of my dad & I. I did'nt feel pressured or rushed in making my decision. In fact you encouraged me to sleep on it. I know I made the right decision and I just love my new VW Atlas Cross Sport!!! read more

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I cannot say enough good things about the Boise VW Service Dept and Nikki in particular. She is truly an advocate for the customer. When the technicians diagnosed a problem with our slightly-used VW we purchased recently from another lot (never again!), she went above and beyond to help us navigate a thorny issue with the seller. It's a bit of a drive but I will be taking my car there for service in the future. read more

My husband and I purchased a 2023 Tiguan. We worked with Shelly. She is a true professional and the best in the business. She is knowledgeable, professional, and very responsive. Everything she promised, she delivered. She never left us waiting around. Entire buying process was less than 2 hours including the test drive. Next year, we need to purchase a car for our daughter and we wouldn't go anywhere else! Shelly has our business for life! read more

Boise Volkswagen - Car Dealers Near Me - Boise, Idaho

SO SO SO SO BAD!!!! Please don't waste your money or your time. They were not straightforward about a car that my husband purchased and they would do NOTHING to help us rectify the issue. We bought a 2018 renegade and Josh, the "salesman," never told us that the car didn't come equipped with AC. Can you imagine having to ask if the car has AC on a 2018 and you are testing it in the winter when it is 30 degrees outside? Josh claimed that he didn't know it didn't have AC How can you not know about the cars on your lot?! That is your main job!!! This seems like they were trying to conceal the information to me. I called them and talked to Josh and Peter the "manager" and they basically said it was our problem. So unhelpful and even less sympathy. The only power I have is my business and my experience, so I am passing on this information to you so you don't make the same mistake. Please don't buy a car here. You may not get what you think you are getting, and if there are problems, you are on your own. What an absolute nightmare. read more

*Note: I gave these guys a 2 star rating because a lot of people won't look at the 1-star ratings, and I want people to see this. If I could, I would give them a negative rating. I bought a Volkswagen Atlas in 2019. One of the main reasons I bought this car was because it had a 6 year/72k warranty. I just took the car in for a standard service. I asked them to look at a couple of things I assumed would be easy warranty items. Both of the vanity lights above the front seat visors were falling out of their mounting holes. And both of the trim pieces on the middle row seat release mechanisms were broken, in exactly the same place. I figured this would be a simple warranty fix. But when I went to pick up the car, I was informed that they would not be fixing either of these issues under the warranty, even though the car was not anywhere near the 6-year point or the 72k mileage limit. What??? Seriously??? I guess the "bumper-to-bumper warranty" is not an accurate description. And then, when I got home and started looking around to see how much the parts would cost, I found this: https://parts.vw.com/p/Volkswagen_2019_Atlas/Folding-Seat-Latch-Release-Handle-Bezel/70089657/3CN888677A82V.html The parts for the trim pieces cost a whopping $2.43 each. WTF? Seriously? And this is from a Volkswagen authorized parts store! They are denying this warranty claim, when it costs less than $5 total for parts? My next thought- Ok, maybe it requires a ton of maintenance time to complete the repair. But no, I went out and popped the trim piece off in about 6.9 seconds. So, to review: Volkswagen of Boise is denying a warranty claim for 2 trim pieces that cost less than $5 and takes less than 2 minutes total to replace. They are also denying a warranty claim to fix both front visor vanity lights that are falling out of their trim mount holes, which would also take about 5 minutes to fix. And all of this is covered under the "bumper-to-bumper" warranty they scream about. I'm sure glad I didn't have a major engine problem to deal with under this fantastic warranty. Verdict? I would stay as far away from these guys as you can. DO NOT BUY A VOLKSWAGEN from Boise Volkswagen. read more

I would give less than one star if I could. I brought my car in for a frozen transmission only. I got it back with display screen frozen,,,,non working radio/ ,,,will not start......All were working befor they did their transmission work.... realizing trans, is toast which is not therir problem. Their saying even though all of other items were working when I arrived , I come up to a stone wall .?They broke it but will not fix what they broke. Their liars and thiefs, read more

We came in just to check out an Atlas with no intention of buying one that day and ended up leaving with one. Stephen was great to work with, no pressure and made this the easiest car buying experience I've ever had. I didn't have to negotiate, they gave us a price better than what Edmunds said I should pay, gave us KBB value for our trade in and an interest rate that beat my credit union. It was just too easy and we couldn't say no. read more

If you need some parts make sure you have exact part number for the part you need and even then don't be surprised that you get something completely different from the one you ordered Customer service is BIG NO NO ! This is 4th time I'm trying to get something for my car and they messed up every single time! read more

1st time in the Volkswagen dealership, I must say I was very impressed with everyone I encountered especially Nick. He was polite and courteous and listened very well and answered all my questions. I will recommend the dealership and Nickrecommend to my friends looking to purchase a vehicle. Blessings, Kenny read more

Boise Volkswagen - 2012 Chrysler Town & Country minivan - Car Dealers Near Me - Boise, Idaho

I posted a previous review that Rachel, VW Boise just replied to saying that VW is "addressing the issue". That is a lie. A flat out lie. And VW Boise is run by a group of greedy individuals who refuse to do the right thing. The General Manager of the dealership has yet to contact me - even after me requesting this. I was told "we aren't going to buy the car back so there's no point". And after I posted negative reviews of my experience, I was banned from the dealership. Per the service manager "our gm has asked me to let you know you're no longer welcome here". So between all of the horrible managers I've dealt with at this establishment this is by far the most cowardly expression of leadership I've ever seen. VW Boise is knowingly selling cars with issues, I've posted a photo of the "work order". A warranty is no use if the manufacturer literally does not have a fix for it and doesn't have an anticipated date that one will be available! Nearly $50k cash and treated like garbage. Stay far away from this place! read more

Boise Volkswagen - The infotainment system does not work. One of the many error messages I receive every time I turn on the vehicle. - Car Dealers Near Me - Boise, Idaho

With the help of Heather I just purchased a VW Jetta GLI. The experience was unlike anything dealer purchase in the past. Heather and the Manger Scott made the process easy and enjoyable. I got a very fair deal, far better than any other dealership that I contacted during my search. I can encourage you to shop for your new vehicle here - no stress, easy to work with. read more

As many know buying a car is not the least stressful thing to do on a Monday morning. Thanks to Skylar Montoya at Boise Volkswagen, this proved to be a seamless experience for which I am very grateful! Early Sunday morning (Mothers Day) I reached out via text regarding a specific vehicle and was so pleased to get an immediate response from Skylar, in spite of the early hour. He was professional and courteous and we arranged our Monday morning meeting. Prior to our appointment, Skylar notified me that he had pulled the car off the lot and upon my early arrival, I was met by a very kind and thoughtful young man. No pushy salesperson experience for me:) From there it just got better. As Skylar handled ALL aspects of the deal, I was only handed off for a brief time to Casie, (who was amazing by the way:) to sign my documents and within (2) hours start to finish, I drove off in my chosen vehicle! I would not hesitate to recommend Boise Volkswagen and in particular, Skylar, to help you with your car buying needs!! read more

Boise Volkswagen - My new car:) - Car Dealers Near Me - Boise, Idaho

Update: At the time we met Shelley we did make it clear where the income came from. They had us pay to hold a car without wanting to verify income. If this was a big deal they should have asked for verification first and should have said it at the time they could not hold the car for week. We already had a loan approved. Shelley was personable when we first met her at the dealership. She was quick to locate a car for us, but this turned into a nightmare that we had to quickly get out of. I communicate with her on Saturday that we can come in on Monday. I was letting her know that I wanted to trade in a car. We let her know how much we can put down and which bank we are using. They said that they work with Maco so this will be easy. On Monday, we were in the area and decided to go meet her and look at cars. I already let her know that my partner is buying the car. I also know his schedule. We told her verbatim that we were only able to close the deal on the following Monday. She said sure, but he needed to give them $500 to hold the car. No other days were mentioned because he was not available on other days. On Wednesday, I was asking if the banker got in touch with her and she stated that she spoke with him and sending him info. She also said that the banker should have the purchase agreement. I inquired if she was available Monday for a trade in or two and she said sure. We communicated after 5pm. Then on Friday she sends me a text asking if we can come earlier than Monday. The car manager wanted the paperwork completed. What is the hurry? We gave them money to hold the car and the loan was already approved. My partner is working so, no he can't come and do paperwork. I go in with one of the cars that we want to trade in. I let her know that the car is mine (long story short, the partner is paying for it). This is where they change their tune. Shelley told me that we cannot trade my car in for someone else's car. We talk about coming in on Monday again. Over the weekend I thought maybe I could trade my cars in for something for myself. Monday comes and we learn Shelley's true colors. As we looked over the car one more time, Shelley begins to tell us about my partner's "weird income." Suddenly, the information doesn't match even though he already has a loan approved. The check could have been done through either the bank or the dealership, but Maco doesn't seem trustworthy even after she said it would be easy and they work with them. He reiterated who he worked for. They suddenly do not trust his income and wanted him to bring in the check personally. It was as though he was going to give them a fake loan and get a car for a couple thousand. Can you please be more realistic? Didn't she speak with the banker or was this a lie? I think they are being a little overprotective of a used car that has a little bit of damage and rusty brakes. I proceeded to tell her my idea to trade the two cars in for something for me she flat out said that she can't do that. I think she wasn't even open to listen to my personal needs. Very rude and uncaring. Obviously, not interested in business AT ALL. So, we asked for the $500 back since we decided to take our business elsewhere. She seems a little bit crushed. She goes in and then comes back out, "Can you just take the car?" No, we will take the refund. So, we go inside to get a receipt for the refund because we don't trust them right now either. The car manager comes out with a slightly aggressive walk. He tells my partner how nothing was matching. I seriously doubt that the dealership is the banker; the loan was already approved. He proceeds to tell him that they were expecting us to bring the check; it can be done either here or there. My partner tells him that they lost credibility since the dealership suddenly did not trust his income even though everything is already approved. Then the manager has the brass to attempt to tell us what special treatment we got to hold the car for a week. I cut them both off and told him that they should have said something sooner. Seriously, if it was going to be such a huge problem to hold the car (for $500) they should have said that they could not hold it for a week. Shelley then said that we planned on Wednesday or Thursday, which at this point makes her a liar because I know he is not available on those days. We said verbatim, Sunday (they are closed) or Monday. We got the receipt for the refund and went down the street for the same car and who will give me $1,000 more for the car we wanted to trade in. read more

I had to replace my older VW since it got totaled and Skylar M. and Steve H. were wonderful to work with and they found me a great replacement. Thanks so much read more

Review for the Service Department: Want to give my service rep, Donna, a huge shout out for the service she provides. A fix was taking longer than expected. Knowing I needed to get my kids later, she arranged for a loaner and even had the car seats over. I previously had a GMC for the last 12+ years who's service department was awful. Love my VW so much more and have been thrilled with the service I get at the dealership. read more

We went in to check out what deals were going on and discuss options since the lease on our current VW was ending soon. We ended up trading the old car in that day and leasing a new one. We worked with James and it was a smooth and easy process. He highlighted all of the changes from our old car to the new one and made it an easy choice. He was also very quick to respond with any questions we had and got us all set up in the new car before we left the lot. We were also happy with the quick process completing all of the paperwork even though the dealership seemed quite busy. read more

Do not do business with this dealership. They are extremely rude and disrespectful. Not professional at all. I inquired on a 2022 Jeep Gladiator Rubicon and simply asked what is the best price can they offer as they have a "get todays price" button on there own website. So I assumed they can better the price a bit. I submitted my inquiry and received a phone call from sales rep Jennifer. I was told over the phone that this is a family owned dealership and they "do not haggle" with pricing. I said fine can you then ship the vehicle to Florida at no additional cost, which then Jennifer (sales rep) proceed to laugh at me and say "don't blame us because you live in Florida". After the phone call I submitted a request to my bank and texted Jennifer confirmation. The following day I forwarded a email from my bank to the General Manager, preowned car manager and sales rep with my approval email showing them I was ready to purchase cash and overnight payment. They never responded to my email. Jeep is your competitor, why wouldn't you want to get rid of used inventory? I get not "haggling" with VW or Audi but this is a Jeep, you only have 2 on the lot at the time of this review. Interest rates on the rise, plenty of supply on the market, why can't you just include delivery? It's only $2000. Your making money on this deal without me "haggling" your price. Seemed like decent people at first but it turned ugly for no reason. All my bank wanted to see a final bill of sale and the overnight address of where to submit payment to. Good luck with your "NO HAGGLING" family owned business. My goal was never to write a bad but a good one, but you truly deserve it. Forward my email attached and this review to the owner and let's see how they feel about it. read more

Boise Volkswagen - Communication between the dealer, sales rep and I - Car Dealers Near Me - Boise, Idaho

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5 stars to Boise Volkswagen! Tyler assisted me with purchasing a brand new MK7 Jetta S 1.4T 6MT. He was extremely helpful, patient, and understanding. This was by far the best experience I have had at any dealership period. Tyler listened to exactly what my goals were with my purchase and assisted me in making a sound financial decision backed by a great warranty. He was willing to answer any and all questions I threw at him. Tyler was prompt with accurate information and involved team members when asking specific questions regarding warranty and vehicle upgrades. The girls at the signing desk were extremely efficient and friendly. Tyler took a proactive approach with paperwork making the visit super quick and painless. I will be back for a GLI/GTI in the future!! Highly recommend this dealership for Audi/VW purchases. Big thanks to the Boise VW/Audi team!!!!! read more

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We had a great experience buying our VW from Boise Volkswagen! Jessica was so friendly and helpful, and made buying a car so easy! We love our new VW and we will be back when our next teenager is ready for a car! Thanks so much! read more

I chose to buy out a lease on a Volkswagen Tiguan for my daughter. I live in California and my daughter goes to school at Boise state and the vehicle was in Boise with her. Contacted Boise Volkswagen and set an appointment with Heather for the first thing in the morning, the morning of graduation. I expressed my concern with Heather about our time crunch, she assured me the process would be quick and smooth. 55 minutes from start to finish! Heather was great, a complete joy to work with. Aliesha was our finance person and great as well. I would hands down do business with them again. Thank you for starting off graduation weekend great!!! read more

Super grateful for Jeff's efficiency and kindness throughout the process of getting my new VW Taos! He answered all of my questions and had me in and out with my new car super quick. Thanks for all your help, Jeff! read more

Duchess! Love this vehicle! I mean why wouldn't I! read more

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Best car buying experience ever! Easiest no pressure at all. We've bought a lot of vehicles and this time, by far, was the best. Car buying and dealing with the salespeople isn't always a good experience but this time really was different. Everyone we dealt with was friendly but never felt pressured. I would highly recommend at least checking this place out. We bought a vehicle from them without going anywhere else because of the positive experience. read more

Best place ever to get amazing service. They are responsive to my needs. I purchased my tires through VW, however not in Boise. Boise VW, changed the vowel steam, which the place purchased refuses to do when I buy new tires, causing problems when I travel. Boise VW, and all other places you purchase tires replace them when you buy new tires. Awesome service and the friendly, professional Boise VW. This is my second visit, because the service is amazing. read more