The guy from tech. customer support. thought yelling at me would solve the issue. being new to bike building I was asking questions , and he just kept getting louder. like that was make me understand. It didn't. I left there, still unsure of use of the part I purchased . read more

I purchased pegs for my hubs birthday for our Canam, unfortunately they did not work. I started the return process and shipped off the items in the original packaging. The only thing removed from the box was the instructions. Once received at Dennis Kirk they said they were charging me 15% because there was a nick in one of the pegs. I explained we had not even removed it from the box but CX insisted it was my fault and that in order to return there would be that charge. As a customer this is not the type of service I would expect, but I have no recourse. Beware if you buy from them and you want to return. Very disappointed. read more

This is the worst customer service out of any of the power sport websites. I ordered an item that was suppose to ship in a few days but instead I received a email saying it would take a few months to ship. They are obviously putting items on their site that they know are on back order just to get customers in the door. This has been called out in numerous reviews. They don't seem to like criticism at all, their responses to customer complaints says it all. I have never seen CSR that are this tone deaf. Same day shipping...haha more like same decade shipping read more

Ordered an open box helmet in semi flat black and recieved a gloss black helmet. Contacted customer service and was very rudely yelled at saying I ordered the wrong one. Customer service got so nasty on the phone, and eventually hung up on me. Will not recommend them whatsoever. Zero stars if possible. Also their same day shipping by 6pm was a lie as well! read more

Have ordered parts from DK multiple times. They have a great selection, sometimes have discount codes, free shipping over $89 and often have niche items others don't at discounted prices. I've always had everything shipped in a timely manner and will be a repeat customer. Highly recommend! read more

My own fault for not reading all the reviews, but definitely would not order from them again. Their website shows product available and will ship in 4-5 business days. So, I ordered that along with some other stuff I didn't need to get to free shipping. Few days go by and just get an email saying it is backordered and will ship in a month. Who knows if that is true or not, but to me seems like they load their website up with items from other vendors to pretend like they have a large inventory just to get orders. Waste of time and now I am stuck with some items I don't really need as they want $7.99 return fee for those. I was able to cancel the backorder item, but just a waste of time so I certainly wouldn't recommend this company. Customer service response was "I apologize for any confusion, but it does not say in stock" ... which is a very deceptive practice to me. read more

I ordered a tire for my motorcycle. It was shipped quickly and I received it within 3 days. I would order from here again.

These people are great to deal with never had a problem with this company even when I messed up just called and they took care of the issue Thank You Dennis Kirk for everything you do for me and I order alot off there web page Hugh Frank Jr, read more

This company sells products and will not stand behind any issues. I caught them in a lie over a warranty well within a manufacturer's plainly stated coverage period, and they still refused to help, even after I provided documentation showing their errors. Their warranty department is run by thieves and crooks. Every poor review on this site, and any other site is valid. BUYER BEWARE. read more

Quick shipping and customer service answered all my emails quickly. Great customer service and I will order again

Shipping sucks. They need to go back to ups. Use to get the product next day now it takes 4-5days to get. Just order on Amazon or dealer. read more

Don't ever do business with Dennis Kirk. There, the biggest liars I have ever come across in my life, they will sell, you merchandise that they don't have in stock take your money say it will ship in 4-5 business day's they don't even have nore does there supplier the customer service are rude mean and unprofessional they Make you feel like it's your fault they have an attitude problem. How do you promise 4-5 days when your supplier doesn't even have it? I give Dennis Kirk 0 stars, they make me sick, to my stomach there a sad company, and I should have read the reviews before I did business with them read more

Dennis Kirk - Motorcycle Gear Near Me - Rush City, Minnesota

I've bought several things from them in the last couple of weeks. I'm a big guy, so I struggle to find stuff that fits. That problem ended with Dennis Kirk. They carry a huge variety of riding gear in extended sizes. I'm brand new to snowmobiling, so I bought quite a bit of gear to keep warm and dry. I got most of it, and I was having a 5 star experience until the last 4-5 days. I ordered a jacket 2 weeks or so ago, and it was set to ship in 4-5 business days, no problem. I got everything on time except the jacket. Understandable... it's special order. My problem comes when I start getting requests to rate the jacket, so I call and asked if it was shipped to the wrong place, or did it get lost. I've gotten 5 different people from sales and customer service and 5 different answers. FXR hasn't shipped it, it came in today, it should be here tomorrow, we got it yesterday and it'll ship to you tomorrow have all been answers given. So I call FXR they said it had infact shipped on time. Called Spee Dee Shipping, they said it was delivered. At this point I'm waiting for an answer as to where the jacket is, and when asked if they'd ship it to me faster without skipping a beat the CS Rep say "only if you pay for it." Nice let's not worry about service recovery or making good on our shipping promise, unless I pay extra. Nice job DK. This may be my last time buying from them. If I can find an extended size dealer elsewhere, I'll be headed there. I couldn't go 1 star because overall they've been pretty good. But the lack of interest in actually getting accurate information to me or no effort to "make it right" has left a bad taste in my mouth. Disappointed to say the least. read more

AWFUL. Save yourself big headaches and order anywhere else. So many times I receive wrong items, everything is taken out of original boxes and I think because half of it is cheaper Chinese junk sold as a reputable brand! read more

Ordered the wrong part and within one minute realized it and canceled the order . 2 days later they withdrew the money out of my bank account . This company is going bankrupt and will do anything to steal your money. They refused to give me a refund and shipped the wrong part 5 days later . Don't get screwed like I did . JP CYCLES AND REVZILLA is where you wanna order from . Not these criminals . read more

I bought new windshield for motorcycle on line. It arrived fast. After install took bike for ride and found it had STRESS CRACK near mounting hole. Contacted store and was told NOTHING THEY CAN DO. I won't buy from them again and DO NOT RECCOMEND. There are plenty of other sources to buy from, like AMAZON who stands behind their sales. read more

Dennis Kirk - Motorcycle Gear Near Me - Rush City, Minnesota

Got a Saddlemen's seat that wouldn't fit. Called and was transferred to a "service tech" who happened to be an obnoxious, arrogant and self impressed individual who was ABSOLUTELY no help at all. Called Saddlemen;s and they explained what the issue was and how it could be fixed. I returned the seat because of the obnoxious jackass I was subjected to, and will buy it somewhere else! read more

Would not recommend if you are wanting to have ites delivered. They lie about shipping same day if within a certain time frame, they will offer you a more expensive shipping option to get your product to you quicker, but will then wait to ship your equipment whenever they feel like instead of during the time frame. My items delivered 5 days later than expected, even though I purchased the 2 days priority air shipping. read more

Worst shipping methods ever could have walked there and back by the time I recieved my parts . They advertise same day shipping!!!!!!

I bought a tire from them. It split down the center with no puncture marks. They clam it to be road hazard and won't warranty it out. 200 miles on this $250 tire. Buy your tire somewhere else. Customer service is not helpful. Gets on the phone listens puts you on hold for 30 seconds and comes back saying she spoke to her manager and warranty department in the 30 seconds and they both agree with her. Spend your money elsewhere. read more

Hey figured I'd give my experience. So I ordered some clutch and brake cables from them. Upon shipping the postal service lost my damn package and basically said they couldn't do anything(never use USPS again). Dennis Kirk Customers service immediately re shipped me another package and was super cool. They didn't get annoyed when I called for tracking numbers and were very nice. Also they gave me free Fed Ex shipping. Got treated so well I thought to leave a review which I never do read more

Finally 10 days later I got a refund. Oh boy. I never saw the parts I ordered or got an explanation read more

Dennis Kirk - Motorcycle Gear Near Me - Rush City, Minnesota

The picture is deceiving. I purchase the Flag Pole Bracket, thinking it's going to come with the pole... When I received the product, I only received the Brackets. What am I suppose to do with the Brackets without the poles?! I sent back the product and I paid for the shipping coming and going back and they Charged me for the Shipping! It wasn't even my fault for buying something, thinking the product will be complete. The Picture should have shown just the Bracket alone and nothing else... Dennis Kirk can kiss my business away, after years of buying their products! The employees didn't care about comments on my invoice and when I spoke to Customer Return Service! She Didn't Even Care Whatsoever, What I Had To Say! SO LONG!! read more

Dennis Kirk - 3/4 in. Flagpole Mount - Motorcycle Gear Near Me - Rush City, Minnesota

The prices r high and inventory seems to be out of stock a lot. But otherwise it's alright. Definitely more convenient and cheaper than Harley-Davidson read more

Ordered cable set at 20% off, received wrong one, re ordered correct one (same exact retail price) so i could use box from original order, sent back original order was credited less than i paid, but was charge full retail for the replacement, called and was told too bad. There are way more accommodating places to buy moto parts from...they don't care about you here... women on the phone is just nasty.... read more

Dennis Kirk advertises that they have a price match policy but when I called to get a price match for an order I was about to place, the rep told me that they do not price match on items under $100. This was no where to be found on their website. The lady was none too friendly either. Acted like she was being put out to help me. read more

Ordered parts that needed to be delivered NDA! They never told me it was 15 minutes past cutoff and I paid for NDA. Now, my customer is pissed because I told them that the parts would be another day. Too many other companies offer the same products at comp. prices. Will not buy from Denniskirk again! read more

I have ordered a couple of items from Dennis Kirk and recently ordered a new motorcycle helmet. it showed up 3 days earlier than expected. That was amazing. I finally found a helmet a really liked. Unfortunately when I opened the box and began to inspect it I saw that a piece was broken. It was almost 7pm and decided to try to call customer service anyway. I was shocked that a live person answered, very rare in today's world. The gentleman took all my information and I felt he really cared about the issue. He transferred me to another representative, when Faith got on the line she was completely professional and honestly made it feel like I was speaking with someone I have known for years, like family. I took a few pics of the issues and emailed Faith. Less than 5 minutes received an email reply they were shipping out a new helmet right away with details on how to ship damaged helmet back. Things happen but they way this team handled my issue and treated me like a friend not just a customer is a reason we will continue shopping at Dennis Kirk. read more

Bought from you in the past and I was always happy. Purchased a jacket on a Sunday night at 8:06 that said free shipping. Got a confirmation email and was charged shipping. Ok. I obviously hit the wrong button. Within 5 min I tried to change the order and had to email since no one answered on a Sunday night. Called 8am Monday morning and asked to change shipping speed. She aid it already shipped same day. It shipped between 8:06 and 8:12 on Sunday night? I was basically dismissed and hung up on. Truth is the price was EXACTLY the same on both Ebay and Amazon. I went with you because of past experience and buying with a smaller more local company. If I just went with Amazon I would have hit change order and been done. read more

I bought various parts for an fxdwg enjoying discount prices until....... I bought a fuel filter with various service items enjoying discount prices until the fuel filter not only failed but put disintegratedplastics grit causing my fuel regulator to fail, fuel check valve o-rings damage and injectors to plug. cost of a tow, parts, repair... total cost for discount parts $900.00 DennisKirk will refund $14 dollars after the initial offer of sending a new filter. read more

Dennis Kirk - Hard Pass on critical components - Motorcycle Gear Near Me - Rush City, Minnesota

I ordered a primary cover from them, and it was not good quality, have not heard a response from them about the purchase, and they won't let my review be posted. read more

I ordered a fairing for my Honda 750 nighthawk, it was missing a washer on the windshield assembly. I called and they sent the washer in an envelope that was in a box. They spent more money to ship the box instead of just sending the item in an envelope.the fairing fit perfectly on my bike, and Its so nice to recive Excellent customer in this day and age where companies disappear or do not respond to emails or phone calls if there's a problem. Thanks Dennis Kirk read more

If I could rate this company a zero, I would! My husband purchased handle bars from this company that stated it would fit a 2011 road glide and it did not. FALSE ADVERTISEMENT. (Item was purchased on Ebay, however the item was sold by Dennis Kirk). His Ebay claim is coming next! The bars were never mounted because we recognized it by sight. The bars were then wrapped by a professional and sent back. The company refused to give my husband a refund stating it had scratches. We took great of the item in our presence. See photos. After a week of the company having the item, he called to inquire on the refund. Sandra/Sandy stated they didn't have the item, however our tracking notice said it was delivered. She stated she would call back and never did. He spoke to Julie a few days later who stated Sandy was on vacation and needed to call us back. Of course we did not receive a phone call back. Finally, we were told that we would only receive $180 of an item that was $295. We sent photos of the item because when the bars left us, they were brand new. No telling what they did, especially since per Sandy they mixed in with other stuff! We sent them photos and requested from them which were never provided. Over a two week period of trying to get a resolution which we always initiated, a manager decided that it was in the best interest to send us back the item. This company is a total rip off! Social Media HERE WE COME! Look at their response! Good morning Tiara, Thank you for reaching out to us. After looking into this situation further with our Customer Service Manager, it appears that the bars were sent to you properly packed in a box. When the bars were sent back to us, they weren't properly packaged in a box and were scratched in transit due to the improper packaging of only being packaged in bubble wrap. UPS will not pay a claim on damaged goods being the item wasn't properly packaged in a box when it was sent back. When we receive items, they all come in a semi that is loaded to the top and is mixed in with many other products that we receive daily. We have no control over how items are shipped, which is why we recommend shipping items in a box with another from of protection within the box for the best method for sending and receiving items undamaged. Per your message, you have already spoken to a manager and resolved this situation. There is nothing further that we can do as it appears this situation has already been resolved with a manager. My response: If I could rate this company a zero, I would! My husband purchased handle bars from this company that stated it would fit a 2011 road glide and it did not. FALSE ADVERTISEMENT. (Item was purchased on Ebay, however the item was sold by Dennis Kirk). His Ebay claim is coming next! The bars were never mounted because we recognized it by sight. The bars were then wrapped by a professional and sent back. The company refused to give my husband a refund stating it had scratches. We took great of the item in our presence. See photos. After a week of the company having the item, he called to inquire on the refund. Sandra/Sandy stated they didn't have the item, however our tracking notice said it was delivered. She stated she would call back and never did. He spoke to Julie a few days later who stated Sandy was on vacation and needed to call us back. Of course we did not receive a phone call back. Finally, we were told that we would only receive $180 of an item that was $295. We sent photos of the item because when the bars left us, they were brand new. No telling what they did, especially since per Sandy they mixed in with other stuff! We sent them photos and requested from them which were never provided. Over a two week period of trying to get a resolution which we always initiated, a manager decided that it was in the best interest to send us back the item. This company is a total rip off! Social Media HERE WE COME! Good morning Tiara, Thank you for reaching out to us. After looking into this situation further with our Customer Service Manager, it appears that the bars were sent to you properly packed in a box. When the bars were sent back to us, they weren't properly packaged in a box and were scratched in transit due to the improper packaging of only being packaged in bubble wrap. UPS will not pay a claim on damaged goods being the item wasn't properly packaged in a box when it was sent back. When we receive items, they all come in a semi that is loaded to the top and is mixed in with many other products that we receive daily. We have no control over how items are shipped, which is why we recommend shipping items in a box with another from of protection within the box for the best method for sending and receiving items undamaged. Per your message, you have already spoken to a manager and resolved this situation. There is nothing further that we can do as it appears this situation has already been resolved with a manager. Sincerely, read more

Be careful. The part I ordered (LV slip-on) appeared to be in stock and the website is riddled with same day shipping claims. After ordering, then I receive a notice that it is on back order. Say what! That was the whole point in ordering form them. Cancelled order and moved on PS - Customer Service says the website does say it a backorder item and sent me a screen shot, which clear does not mention that any where. read more

This review is on the custom Wheels that they sale. I have ordered wheels for My 2005 HD 3 times over the last four months. On the first 2 orders, they fell to let me know that they could not get the wheels. I had to keep calling them. I don't understand why the keep taking orders that they can't deliver. They do not have a shipping date or even know when they will be able to get you there product. My last wheel order is still on back order after 6 weeks. read more

Do not use this company for tires. I just got a set of tires and the tires are over 4 years old. When I called customer service they said they can sell tires up to 6 years old. WTF I have worked in tire stores for years. We do not sell tires on cars over 3 years old, much less on a motorcycle. When I called the "woman" in customer service was rude and offered no apologies or solutions other than they can sell tires up to 6 years old. NEVER AGAIN will they get a penny from me. read more

They've handled my orders with efficiency and professionalism every single time. My one product return, (completed today) which DK handled with grace. Minnesota "nice" is how I'd describe Laura E./customer service of Dennis Kirk. I think they run their business honestly and efficiently. And I'm impressed, and I would buy from DK again in a heartbeat. read more

I have never left a review about a company but this time. Just wow. I was rudely disappointed and surprised of how I was spoken too. I told the customer service lady (faith) that I bought a helmet a few weeks ago when it showed I called stating that the new helmet fits almost perfectly asked if it would loosing up after use and they said yes. Okay that's all I needed to know, i called again today few weeks later the helmet is still tight and I was honest straight out said I've been wearing it and it has been less tighter from when I originally called I have been wearing it hoping it was "wear in" and was wondering if I can exchange it for one size bigger. The attitude and disrespect from her not even caring what I had to say was so sad. I will never buy anything from this company again. "If you have the original sticker, bag, box, label, etc you may return it" i explained again how I have been wearing it. And she tried to cut me off over talk while I was talking and laughed and said " this is a new product company we will not sell used products" that's not even what I was asking bro. I'm being polite and honest I get a business is a business but holy shit laughing at me? Being rude? Great customer service I am so disappointed. read more

ordered parts online, arrived perfectly on time. All the parts I ordered arrived perfectly intact and safely packaged. absolutely no complaints. read more

Sandra boerner just made it so I won't shop here ever again. Charging me for a order that they shipped wrong to me and then telling me I used them and won't take the back. Sandra is a grumpy old lady that needs to retire. Very rude! Thankfully Sarah Nicols took control and got everything squared away. Than you Sarah and goodbye for good to Sandra Boerner read more