They've handled my orders with efficiency and professionalism every single time. My one product return, (completed today) which DK handled with grace. Minnesota "nice" is how I'd describe Laura E./customer service of Dennis Kirk. I think they run their business honestly and efficiently. And I'm impressed, and I would buy from DK again in a heartbeat. read more

I have never left a review about a company but this time. Just wow. I was rudely disappointed and surprised of how I was spoken too. I told the customer service lady (faith) that I bought a helmet a few weeks ago when it showed I called stating that the new helmet fits almost perfectly asked if it would loosing up after use and they said yes. Okay that's all I needed to know, i called again today few weeks later the helmet is still tight and I was honest straight out said I've been wearing it and it has been less tighter from when I originally called I have been wearing it hoping it was "wear in" and was wondering if I can exchange it for one size bigger. The attitude and disrespect from her not even caring what I had to say was so sad. I will never buy anything from this company again. "If you have the original sticker, bag, box, label, etc you may return it" i explained again how I have been wearing it. And she tried to cut me off over talk while I was talking and laughed and said " this is a new product company we will not sell used products" that's not even what I was asking bro. I'm being polite and honest I get a business is a business but holy shit laughing at me? Being rude? Great customer service I am so disappointed. read more

I ordered online, the website was easy to use. The parts were shipped and arrived timely at my local post office, unfortunately I messed up the address and the post office sent my order back. I was able to track it all online. I emailed them and let them know my order was returned and needed if to be reshipped and I provided the corrected address. I got a confirmation email the next day and the parts arrived a few days later at the correct address. The shipping was free and the customer service was awesome. read more

ordered parts online, arrived perfectly on time. All the parts I ordered arrived perfectly intact and safely packaged. absolutely no complaints. read more

Sandra boerner just made it so I won't shop here ever again. Charging me for a order that they shipped wrong to me and then telling me I used them and won't take the back. Sandra is a grumpy old lady that needs to retire. Very rude! Thankfully Sarah Nicols took control and got everything squared away. Than you Sarah and goodbye for good to Sandra Boerner read more

I purchased a leggings from this dealership... I could have purchased from a bigger manufacturer but I thought, why not help out a smaller business. I received them promptly but they were tight so I shipped them back for an exchange. I received a phone call today telling me there were no tags. I distinctly remember putting the tags in the bag so I'm not sure if it somehow fell out or they're lying about it not having a tag. they are going to charge me 25%. That means $32 for a missing tag would be deducted from my return. For a tag. Beware of this place!! They are not forgiving and do not work well with exchanges/returns. Will be returning all items and not shopping here ever again. read more

This place needs a life......the woman that was helping me needs to get another job. It looked like she wasn't enjoying this job, smile!!! Atleast pretend u want to be at work read more

Terrible experience. Ordered mufflers, and they arrived with most of the hardware missing. After 5 days of follow ups with customer service, no resolution and I had to contact the manufacturer myself to get the missing hardware (took a whole 5 minutes). What was the point of ordering from Dennis Kirk in the first place? Also still waiting for some kind of apology from someone. read more

Placed an order for a seat. I got a call letting me know it would take 6 to 8 weeks. After 10 weeks I sent an email just to inquire if they had any info on the seat. The response was there is no ETA and it was sent in a very non-professional tone. Customer service is huge deal to me so if that's how they talk to people I will just buy somewhere else. read more

Ordered one simple part for may sled and it has now been a week and still no part . Called after 3 days and they said it did ship and should be there tomorrow . Waited 2 more days and still no package . Called again and was told "Oh Yeah we have been having problem with USPS so it may take another 8-10 days" . I asked what they can do about it like refund the shipping or something. I was just told that they can't do anything because its not their fault . My problem is that they know they have problems and don't tell anyone and still keep using a service that they know they have problems with . Poor customer service !! read more

Don't ever Order anything on-line ! My experience was bad! Time stamp on there web-site says product will ship within a specific time frame. That was all a lie! They never received my order & never got a confirmation e-mail ? Customer Service needs caffeine seriously! Spoke to three reps & all three could not spell my name ? So ended up going straight to the Manufacture which received and shipped my Order Immediately ! I was amazed & totally excited because I wanted to get my quad running for the weekend riding ! So the Manufacturer is possibly the way to go! read more

Don't buy!! I ordered an intake for my bike, they sent me the wrong part. Took 2 months to get a call back and say they're gonna keep a portion of the refund because it was dirty Waste of time and they'll take you money read more

I have read bad reviews for Dennis Kirk, but that has never been the case for me. I have gotten products at the right price that I could not find anywhere else for my Harley Deuce. I ordered Dunlop American Elites, they came in 3 days with a date code showing they were made 2 months prior. I just ordered and received Bel Ray products and received them in 3 days, bagged and boxed correctly, no leaks no problems. Dennis Kirk is the first place I look for anything motorcycle related. read more

My front wheel arrived from China before my back one arrives. It came with two dents. Because lock down was happening and shops were closed I couldn't fit my wheels so took two month to be able to see that damage and when I emailed them they said it was passed the warranty. Then I sent photos and videos and they said they couldn't see it. I was also emailing China probably because she couldn't even speak English properly. Another USA company sold to cheap Chinese products. read more

I have been ordering from DK ever since i was a teenager racing MX, and you would think with an extensive order history i would be considered a "loyal" customer. Well, now 15 years later im still ordering from them and finally have a bad experience ( It happens ) . I ordered an intake from them for a 2019 Harley RKS and didnt need it, so i returned it. Not only did they deny my refund for my return, they damaged it when shipping it back to me and are also denying that as well. I must say, after being a good loyal customer to them, i would expect them to be the same to me, i guess not. I get it, at the end of the day its all about money, but luckily for me, i have the power of the internet to spread the word about this this company..I can say so much without saying a word..Thank you internet ;) read more

This place is by far the worst place to do business with I have ever seen. I ordered a crank pin kit from them for $125.00. The bearing that came with it wasnt the right one. I have no idea how this happened since it was a kit. Anyway I called them to see if they could just send a different bearing instead of sending the whole kit. They said no I have to send everything back, so I did. Two weeks go by and a package shows up with the same kit that I sent back to them. They said the part were used and that I was trying to pull something on them. Needless to say they clipped me for $125.00. I have ordered quite a few parts from them in the past but never again. The woman in customer service is unbelievably rude. She called me a liar and said I was trying to scam them! Ill never do business with them again, and if you don't want to be abused you wont either! read more

I have an old school bike: carburetor, air cooled, parallel twin. I wanted to throw on a new set of pipes - something a little louder as a means of avoiding unpleasant encounters with distracted drivers. Ok, so maybe I liked the looks of the pipes I wanted - and perhaps even the racket they make. The problem was finding the item I wanted. Well...Dennis Kirk was mentioned in a motorcycle forum I frequent. I dialed up their website and voila they had the part. And had it on sale: $110 cheaper than list ($450). I was a little uneasy about buying exhaust pipes online but the shipping was free and very, very fast - the same day! I went for it. The pipes arrived quickly, well packed and intact. I posted a couple of questions and DK responded quickly. Everything was done in a very friendly and efficient way. I typically use bikebandit.com but they are slow to process orders, even gaskets. DK was unbelievably fast. I have nothing but good things to say about the company! read more

Dennis Kirk - I bought this pair of Jardine Slash Cut pipes (full exhaust) from Dennis Kirk. Great experience overall! - Motorcycle Gear Near Me - Rush City, Minnesota

Liars don't use them run as far away as you can. The item says exact fit checked an even on there site says lower in item wont work on a Harley. Crap Place. read more

Ordered a helmet and paid for it. Received it a week later. Opened the box and found they had shipped the wrong size. On the invoice it appears that someone had scratched out the size I had ordered. Returned the helmet. Upon checking 3 days after they received the returned item, "customer service" advised that they had issued a refund as the helmet was no longer available. I never receive any communication from them prior to my follow up call. Very disappointed in the company!!! read more

Very happy with Dennis Kirk. I've bought a ton of small parts, helmets, tires etc etc from them and never a problem. Highly recommended! N.B. cf. Scott P's [Bend, OR] review--he perfectly describes my recent experience with Dennis Kirk. read more

Don't order from Dennis Kirk! Wife ordered a sissy bar for Father's Day as a gift and just prior to a trip. On Father's Day I opened the box to find the box inside was already torn apart. Apparently this was a used and returned item. The screws were tossed in the box, the paint was all scratched and there was no way they didn't know this prior to sending it to me. The box even still had the shipping label and date from two months prior when it was first returned!! Upset about this, I wrote and called to the customer service dept. I spoke with a LeAnne who said the best they could do was not charge me for return shipping WTH!! And no idea when they could replace the bar. I asked and emailed LeAnne several times and asked for a manager to speak with. No one ever called or contacted me. Save your hard earned money and shop elsewhere. read more

I absolutely do not recommend buying anything from this company. I ordered a pair of snow bibs and they were way to large. I tried them on once and put them right back in the box and sent them back. About a week later I receive a call telling me the bibs were stained and didn't have tags and I would not be receiving a refund. This is total BULLSHIT. I never wore them outside of my bedroom and never took the tags off. They either mixed up my return or someone at that company needed a new set of bibs at my expense. Customer service sandy was beyond rude and unhelpful. This company is crooked and could care less that they screwed me over. read more

Buyer beware. They don't care if their online pictures match watch you get. When you don't receive what you expected. The Customer service department just ignores your emails saying to only go by there description and not the pictures they post. read more

I recently purchased NEW handle bars for my NEW bike. I received the bars on time however, the packaging process was unbelievably inadequate and allowed the bars to be dinged. When I contacted Sara at Dennis Kirk she told me "we have had issues with shipping handlebars in the past." Apparently repeating the same experiment over and over again expecting different results is acceptable for this company. I am now having to ship back the bars and wait for my refund. To add insult to injury the box the item was shipped in is unusable so I guess I will have to spend MORE MONEY on getting them back to them or just do what they did...throw them in the box and hope for the best. read more

They sent me a used helmet with mud stains all over it.. Plenty of other better places to purchase from

i ordered snowmobile belt received it only for it is wrong one there listing was wrong per there tech Wes Sandy the customer service person was just rude then i spoke to supervisor that i need belt by 12/3 as i was leaving on trip he said no worries ill get it right out so you will have for 12/3 then i order jacket and it says delivery by 12/3 well i receive jacket on 12/30 but here it his 12/3 and no belt i call and Travis tells me he im getting it by 6:30 12/3 i tell him thanks but thats too late as i told you i needed by 12:30 he becomes rude and nasty im a long time customer of Dennis Kirk but not anymore wish he should of said it would cost me xtra to get it shipped so i would have had it guess they dont care about customers anymore w read more

Bought new boots they were dated 2016 3 1/2 years old padding was failing luckily Alpinestars dates there stuff. Bad thing they won't disclose this like other companies. ROCKY MOUNTAIN ATV from now on best place on the planet. read more

Most irresponsible and unprofessional staff I've ever talked with. I ordered a windshield for my Harley, paid for it on my credit card , received a confirmation number, and was told that the part would be delivered in a few days. Turns out that the charge went through on my card, yet they said they were having problems verifying the card. They canceled my order. I called them on the phone twice to try and resolve the issue. They kept telling me that I had to pay with Pay Pal. Second time I called they hung up on me. They did not even attempt to call me back even though they had my phone number.First and last time I tried purchasing from this organization. I suggest to everyone out there to only deal with reputable companies that have been in business for many years. Preferably brick and mortar stores, with face to face customer service that us consumers deserve. Sadly I'm still waiting for a credit to be applied on my credit card. I learned my lesson. When something see cheap, it's for a reason . read more

Do not order from Dennis Kirk! They have no regard for customers. I placed a large order in December for my husband's motorcycle. Six Performance Machine parts. Once the derby cover arrived, separately, I held on to it for a Valentine's Day gift for him. It came with nothing but the cover and the screws, no casket or document of what should be in the package. Turns out it was the wrong one. Valentine's was within their 90-day return window. We returned it for exchange for the right one. However, they are accusing us of mounting it and trying to return it. THAT IS NOT THE CASE!!! It wasn't the right one that goes with the other parts. Corey saw that as soon as he took it out of the package! There was no need to mount it!!! We immediately figured out the one that was needed! Hence the return for exchange for the right one. They are saying it shows signs of being mounted. The cover had no marks on it when we took it out of the package nor when we returned it! If it is damaged now, they did it. The derby cover never left the house,was never in the garage, NEVER MOUNTED ON THE BIKE!!! They refuse to exchange it and will accept it back and refund 50% of the costs. Not acceptable. We have no reason to lie or try to cheat Dennis Kirk. We asked them to return it to us. Unfortunately, now I expect to get a damaged derby cover returned. It was not damaged when we sent it in. Customer Service refused to let us speak with management. Please help us out and purchase from J & P or another retailer. We will not be purchasing from Dennis Kirk again! Please share and help spread the word! Sharon and Corey Bacon read more

Everyone loves to post when they have bad experiences...not this guy. Dennis Kirk has been awesome! Ive ordered a few items, some rather pricey..and all items were fantastic. Shipping is second to none, 3 day at most. I love how they also send you the UPS tracking number so you know exactly where your package is. Forget these 1 star reviews. I ordered from a place called Jafrum and it was a joke, never again. Dennis Kirk will be my go to site without a doubt. Great place great shipping. Thanks for making me a very happy customer. Dave in Chicago 2007 Vstar 1100 Custom read more

I have a VTX1300. I wanted something to make my stock bike noticeable, heard. I was tired of riding around sounding like a moped. After browsing several different pipes, slip ons and many different brands. I decided on the Cobra 1179SC. They arrived today. I was going to plan time this weekend to get them on, but I couldn't wait. I tore open the box and busted out then wrenches. Took about an hour. Instructions could be better, but common sense will get you by. Started her up, they are a little louder then stock at idle. Then I let her rip. And man was I surprised, I am very happy. They are LOUD and they sound good. 100% satisfied. Would buy again. 10/10 recommend. read more

If you buy something from Dennis Kirk, and it gets lost in shipping, be aware that you have to be your own advocate to find the product. We ordered motorcycle parts that came in 2 separate boxes. We received one box that showed it was delivered at 11:35 am. The 2nd box showed it was delivered at 10:53 am, which is the one that was missing. We called Dennis Kirk customer service and spoke to Sandy Boener and her response was that they are not responsible if stolen off the porch. That was completely irrelevant to the situation as it was never delivered. She was of zero help and assistance except for starting a claim with the post office. The claim was denied, and as far as Sandy was concerned, the case was closed. I called my local post office and their GPS tracking could see that they did not deliver the box to me when they said they did. We spoke to our actual carrier and he also said he did not deliver the package to me. I called Sandy back to give her the phone number for the post office and she said it's not their protocol to call the post office and all she could do was appeal the case. The appeal was also denied, which then as far as Sandy Boener was concerned, case closed. She was very defensive and nasty....not customer friendly at all, especially when I had all the information for her proving I did not receive my package. All she cared about was what USPS website said, even though it hadn't been updated. I had to start my own claim with the post office, and after several days and persistent phone calls, the package was finally found and delivered. In each of these calls, I was asked and told that it's normal for the shipper to be the one calling not the receiver, but no one at Dennis Kirk seemed to care or be concerned. #DennisKirk #DennisKirkscustomerserviceneedshelp #thereareotherplacestoorderfrominthefuture #changeyourprotocal read more

Do not order from Dennis Kirk they will ripe you off!!!!!!!! The ordering is deceiving it makes it look like you're getting a whole complete unit then when you get it, you find out pieces and parts are not included, then when you figure out what you need to complete the fairing install it cost more then if I took my bike to Harley bought the part from Harley and had Harley them install it all it's cheaper then Dennis Kirk aka scumbags!!!!!! What makes it sorest is you calm then they leave a message that they are shipping the parts--no parts come you call them back after two weeks so now I to over a month - and they tell you that does not come with it... but it takes Customer service to pull the product to determine that it does not come with the parts needed to make it work and then call you back at closing leaving a message telling you you can return it at your cost or buy another 250.00 dollars to make this part work after you already spent 299.99 and that is over paying..... Dennis Kirk is dirt bags and I hope you all support me In not buying from companies that are ripping off Customers knowingly it's pieces and parts and then when you realize it it cost you three times more than just go straight to a Harley shop and just buy the part and have it put on then they call you and tell you yes they're shipping it after two weeks of waiting for a callback then you call them back after two weeks of waiting for the parts show up and then they call you just before they close and tell you all that parts not included in your water and that you can ship it back but at your cost just a nasty response at the last hour so that they don't have to take Please don't buy from them so you don't get ripped off read more

Terrible customer service. Placed an order and then called back to cancel due to incorrect part well before it shipped and they said it was already processed and could not be cancelled. They also had an attitude. End result was they paid for shipping to me and I paid for shipping back. Lose lose that could have been avoided with a little effert from their Customer Service. read more

Bought a seat for a 2014 Yamaha Bolt. Took my 7yo for a ride around the block. 10minutes (mounted on the bike for maybe 2 hours) Rear portion of the seat repeatedly popped out from the latch. Tried several times to get it to latch but tongue not assembled right as it scratched the hell out of the rear fender and because of the front bolt location vs. the "tongue" for the backseat portion it would need to slide forward to be secured at the front, and this prevented the "tongue" to be secured, so it would pop off each time. Sent back as defective. Was charged a 30% restocking fee for a defective seat. Managed to talk them down to 20% as even I do not charge more than 10-15% for returning equipment I sell, and this was a DEFECTIVE PRODUCT. My advice to anyone considering buying form these folks, DON'T. Just stunning to be charged a large restocking fee for a defective product that also caused damage to the rear fender of the bike. A pissed off bee will treat you better. read more

Ordered a set of very specific brake rotors for a project I'm doing on my bike. Called I spoke to a young lady who was helpful but was quite obvious that she didn't know much about motorcycles. I explained exactly what I needed and she seem to understand pretty well what I was looking for but I had a slight feeling that I was going to get the wrong parts and sure enough I did. Call customer service right away which is very time-consuming because the customer service representatives know nothing about Motorcycle so I have to be transferred back-and-forth between the tech people, who are rude and are very quick to tell you what their job does and doesn't include like adding notes your account for future shipping. Long story short this company is extremely disorganized, and quite confused about how to operate a business efficiently. Once I receive the correct parts I swear I will never use this company again. I hope this will save somebody the aggravation and time that I've spent. I would like to also point out that I wrote a polite email explaining my situation , And they didn't even respond. That just goes to show that they really don't care about you, and if it were possible to leave a -5 stars I would read more

Said it was shipping ground but shipped usps. Usps is the worst shipping on the planet. It takes them 2 weeks to do what FedEx can do in 3 days. read more

I made a purchase from Dennis Kirk online for $75. When I recieved the order the rubber orings where all defective. I called immediately and was refused a return or refund. I was offered a $10 store credit. Terrible customer service. Avoid. read more

Wrong parts for my snowmobile. The dealerships get me the right parts. Dennis Kirk sends the wrong parts.

I'll never buy from this company again. I ordered a part online that stated it would fit my bike. It arrived and didn't fit. I called in and they tried to sell me another brand which was $150 more. I returned the part that didn't fit and they deducted almost $20 from my refund. Shop Amazon so you don't get ripped off! read more