I hired Vinny based on a previous Yelp review from Bobby W. At first, he seemed professional,…read moreclean, and well-presented, so I trusted him with the job. Unfortunately, the experience turned into a nightmare. A lot of the work appeared to be done by people who did not seem licensed, while Vinny himself was not hands-on and did not appear to personally check the details. There were serious quality problems, including leaking pipes. His crew also repeatedly left the job site messy. The biggest issue is that he took 50% payment, but the work did not pass rough inspection. He then walked away and left me in limbo with unfinished work and the burden of finding someone else to fix it. Based on my experience, I do not believe he has credibility, and I would strongly caution anyone before hiring him.

I have hired a lot of plumbers over the years. I own a real estate brokerage so I work with a lot…read moreof tradesmen. Vinny is the kind of plumber. I would be happy to have work on anything I am involved with. Many plumbers are dirty can be grumpy and are not great at communication which I can't blame them for they have a difficult dirty job. Vinny is communicative, driven professional, kind, and effective. He has been able to quickly diagnose problems Offer a few different options for solutions and set expectations well. He has been punctual is clearly passionate about what he does and I feel very good referring him to friends and clients. Especially if they don't know anything about plumbing because he's very good face-to-face. Having a good network of referrals is vital to my business and as far as plumbers go, I have no problem, putting my own reputation alongside his every time I give his name out

You cannot do any better if you're looking for a plumber around Waltham. He charges fair prices, is…read morevery clear about options you may have, is responsive when you call or text with a question, and is respectful of your property when working and cleaning up. No need to call around and comparison shop or pay money for Angie's List, just give Vincent a call and save yourself some trouble, and money

Vincent Defabritiis is the best plumber I've ever dealt with and at times he's been a life saver…read more I've been employing his services for the past 10 years. * Always answers his phone and/or calls right back. * Very responsive. Call him with an issue and he's out to your property within 24 hours. * Communicates effectively. Very clear in what he can do and when. * Cost. No surprises. You know what the bill will be. He doesn't gauge. * Trustworthy. * Clean and neat. He doesn't leave you with a mess to pick up. * Good people skills. If you have tenants, you don't have to worry about him. * He's a professional. He's a great plumber. He knows his business.

April 30, 2026 If I could give it a ten I would. I called…read moreat 7:30 in the morning when I discovered a water leak in the basement. They were here by 11:15. The technician located the leak, fixed the problem and was out at 12:30. Technician was professional and polite. He even tolerated my two dogs. I would highly recommend them for your plumbing needs.

My elderly in laws called Bigelow to look at a tile leak in their shower. that was repaired with 2$…read moreof silicone. He toured the basement and told my in laws that the water tank was cycling on and off and that this was a concern. My in laws called no one for a second opinion and were alarmed with the prospect of losing water. My in laws were victims of a scam. Water tanks typically lose a little pressure with age and can easily be revitalized. $1700 later, a new tank and all the fixings. my in laws are frail and were scared. shame on Bigelow. Buyer beware.

It's rare to find service professionals who are competent, thorough, reliable, reasonably priced,…read moreand go above and beyond... and Sully's is that rare gem of a company! Don't know where I'd be without them. I recommend them wholeheartedly for all heating & plumbing jobs - whether large or small.

Prompt, friendly, honest service. Highly recommend…read more Arrived promptly when our water heater had a problem, offered several options (including less expensive), and fixed the issue quickly and efficiently. We were first-time customers and they made time for us, which several others did not -- they're at the top of our go-to list of service providers and will definitely recommend to anyone who needs plumbing service.

Toilet leak in a condo built in 1910 - a nightmare, yes?…read more NOT IF YOU CALL MICHAEL!!! Even the bad news was good because he is trustworthy and reasonable - it feels as if Michael is your partner rather than a contractor. I only wish he did everything, not just plumbing. A good listener and a good guy.

Michael responded to an add I put on the Nextdoor App. He was prompt and very knowledgeable. Quick…read moreand efficient

Awful plumber had to have another company redo his work he replaced a toilet and shimmed it hiding…read morethe awful destruction of the collar flange takes youre money and dodges you needs a good law suit and to be shut down

I hired Mark's Plumbing and was completely disgusted with their behavior on the job. I had my two…read morekids, both young, with me while they were working on my bathroom, and for two hours they chose to use extremely vulgar language and weren't even trying to be quiet. I actually had to ask them to mind their language, to which they acted like I was being rude to them. As for their work, they took two days longer to complete the job then they originally estimated and it was probably because of how they long would take breaks for. One day, they took a three hour lunch break!!! Three hours! I would never recommend them to anyone.

We had water in our basement and trouble with the toilets so figured it was a clog. Called on a…read moreSaturday morning just before a major snow storm, so very anxious to get it fixed and not heard back from a couple phone calls to another number. So glad they were the ones to get back in touch! Kaiden was on it immediately, found the clog, took care of it and we were back in business in less than an hour. We could not recommend this business highly enough!

Had to have the pump in my basement bathroom pump-up tank replaced. While the job was eventually…read moredone, there were a number of problems. First, the tech misquoted the pricing (three times) on his way in - by several hundred dollars. I found this out being handed the bill on his way out the door - 'I made a mistake'. When taking the tank apart, broke most of the PVC connecting to the septic tank. It was all replaced, so I guess I got some of my money's worth, but they were unable, for some reason, to remove one of the tank cover bolts, so they just spun the cover around on that one bolt. We won't know until warm weather if they were successful in properly sealing everything back down. The entire area around the tank (my utility room) ended up literally soaked in septic tank water. The removed pump was deposited in the middle of the floor. (At one point, they wanted to walk a bucket of vaccumed up septic water through the house to dump it in my upstairs toilet.) There was no care taken to protect carpet in the process of removing any of the old (septic) materials out of the basement. There was no effort made to dry or disinfect the utility room at all. The second reason for the call was a clogged sink drain upstairs. We provided access to the cleanout downstairs. When the pipe was finally snaked, the resulting black clog coming out of the cleanout missed a waiting trashbag, and was deposited on the carpet, splattered in a living area. There was no protection used on the floor at all. The tech said, 'I sprayed cleaner on it, it will dry with no stain'. It took me personally two hours plus of cleanup work to remove the mess they left. I also spent another hour or so disinfecting the utility room. With their own photographs for evidence, I still had to make a number of calls to get the attention of their office manager, who finally agreed to a small refund to cover my time. This ended up as a bill of around $2000. Although the work was 'performed', apparently the concept of customer service has been abandoned in our current culture. I couldn't help feeling like they thought I should have had no complaints. I had a bunch, and frankly the $250 compensation off the final bill was still insulting. Overall, a horrific experience - I would not recommend this company to anyone, for anything, thanks.

They did a great job installing a new water heater. Quality work and cleaned up after the work…read morecompletely. They were 60% less then the big outfits

Horrible, incompetent and rude. Wish I could give them zero stars as I have nothing good to say…read moreabout these "professionals" who were hired through our general contractor because they were his friends. Some of the things they did were fail to turn the hot water back on and upon returning the next day acted like they were doing us a great favor, did not connect a condensate line (which was identified by the subsequent plumber who said we would have had a huge issue if the HVAC system had actually worked, which is an entirely different story), and their handy-work placing pipes left a lot to be desired. There are so many plumbers in the area, do yourself a favor and stay away from Enwright.