3/4/26 03:02 HRS Store #9692 7715 FM 1960 Bypass Rd; Humble, Tx. I am a regular customer at this site because it is so close to my home and at the end of the night I do not want to cook. The food is well-prepard and hot when I receive it. I came in late tonight and decided to do some work on my laptop while I ate. I was surprised to hear the waitress have to check with the cook to make sure the kitchen had enough hamburger meat to make one of the signature meals on your menu. With every customer thereafter she had to check with the cook before she could enter an order. She would suggest another order for which kitchen did have food. Most of the time the customer would order a meal that was less expensive than the original meal. I waitressed while I put myself through school. The first thing I learned is that a resturant cannot make money if you do NOT have food to cook for the signature orders on the menu. It negatively affects the tips the waitresses make, so you run the risk of losing good employees, It is the dependable employees that bring in the regular customers. I come in because Alicia is a very good waitress. She does an excellent job of taking care of all the customers. She gives the same quality of service to every customer, whether there is one table or several tables. She remembers what the regular customer likes and sees to it that the customer has a positive experience. It seems to me that if you want this little spot to grow, you have to make the best of the location. I think there is a management issue here that needs to be addressed before the place closes. It is near the airport. It should be busy every night. Please put an advertisement on the sign by !960 so you get more local customers coming in as well as those coming from the airport looking for a place to eat. Hand outs at the Scottish Inn right across Lee Blvd would bring in foot traffic as those that stay there during the week and on the weeend will walk over to get a meal. These are observations noted on just one night. Getting this input from customers on all shifts woud make a big difference. Thank you, Ellen Pavela empavela@ aol.com read more

Customer service wasn't the best. I believe the waitress was still learning how to work with the system but she only went to our table to take our order and give us the food. I ordered the bacon avocado burger and it was the size of the appetizer burgers. The meat was as big as the slice of tomato for $14. The cheese was still cold, had to cut it in half so it could be as big as the meat. This was not the first time we had a bad experience with the food or service. Please save your money and go elsewhere:/ read more

Denny's - Diners Near Me - Humble, Texas

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My wife and I visited Denny's around 1:00 AM, and unfortunately, it turned into one of the worst dining experiences we've had. To start, the young man who took our order was polite and professional. However, while he initially took our drink order, the drinks were never brought to our table. By the time our food arrived, we still had no beverages. Veronica later noticed this and stepped in, taking over as our waitress--but by then, the experience had already started off poorly. Things quickly got worse. My wife ordered a breakfast burrito, and just before taking a bite, she noticed a hair in her food. Trying to avoid making a scene, she calmly approached the counter and informed Veronica. Instead of responding with genuine concern, Veronica said, "So sorry, that's not my hair," and casually relayed the issue to the cook. The cook, a Caucasian male with sandy hair and a beard, acknowledged the situation, and we were told the burrito would be remade at no charge. When the replacement meal was brought out, Veronica made a completely inappropriate comment: "Here's your food--minus the hair," as if the situation was something to joke about. This was highly unprofessional and disrespectful, especially considering the nature of the issue. To make matters worse, once my wife received the remade burrito, the sausage inside was not fully cooked and tasted funny. At that point, she chose not to eat at all, which was extremely disappointing and unacceptable from a food safety standpoint. Additionally, while we were seated at our table, water began leaking from the ceiling. Moments later, part of the ceiling gave way and collapsed onto the floor just a few feet away from us. This created a serious safety concern and added to an already unacceptable experience. When it was time to settle the bill, a man we assumed to be a supervisor or manager asked if everything was okay. We told him it was not. At that point, Veronica overheard and laughed while agreeing, and shockingly, the manager also began laughing. What should have been taken seriously was instead treated like a joke. Rather than escalate the situation, I calmly stated that I would not be paying for anything due to the experience. The manager simply said "okay" and walked away. Situations involving food safety, customer service, and overall customer safety should never be handled this way. The lack of accountability, concern, and professionalism was unacceptable. We will not be returning to this location and will be sharing this experience with others. This is not how a business should be run. read more

Denny's - Diners Near Me - Humble, Texas

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Great location, in every way! Interior is clean and comfortable. Love the decor, and they have a nice side dining room that would be a great spot for friends or small groups to meet and enjoy their good food. My breakfast was cooked perfectly to my very definitive order and everything was hot and fresh. I did not get the name of the young African-American lady that waited on me. I think she was probably early 40s but she had a fun and welcoming attitude that will definitely bring me back here.! Come and enjoy this Denny's. Its 24 hour, so a great place to stop by before or after our flight at IAH, too! read more

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Frank the server was terrible. Didn't ever come and ask if we needed anything after our food was brought out. I had to get up and ask the manager for a refill on coffee extra napkins etc. I asked for a side of sour cream they didn't bring it nor let me know that the store was out and napkins still were never brought out to us. Worst experience to say the least. read more

Newly opened and I wanted to give it a try. Upon entering the establishment it was fairly cold which I don't mind. I was greeted warmly. I ordered the zesty nachos which was pretty good. The nachos were well seasoned and I added more black pepper on top which was great. For my entree I ordered the sirloin steak dinner with broccoli and wavy French fries. The chef that cook the steak must have worked at a steak house and or love cooking because it was very well seasoned and cooked to perfection. Steak was medium and very very juicy! Even the two side were seasoned very well. Compliment to the chef. Leah was great very attentive. Thank you so much for the delicious meal and experience! That sirloin steak was 10/10. My goodness. Whomever the chef is please keep cooking because I felt the love and flavor. read more

Denny's - Sirloin Steak Dinner with Broccoli and Wavy Cut French Fries - Diners Near Me - Humble, Texas

We waited about 15 minutes to get our drinks. The food we received was even below par. My two daughters had ordered brisket melt and was like jerky. The other had French toast with hair in it. My plate wasn't even correct. I ordered chicken fried chicken and received chicken fried steak instead. My potatoes tasted sour and gravy was watered down. The steamed broccoli was cold. They gave us $5 off the total bill for all the mistakes that were made. Never to return to this place. Save your money. read more