Very disappointed with my experience at Firehouse Subs on May 30, 2026, around 7:00 PM. We ordered three sandwiches, and while waiting for our food, we noticed a strong burning smell. We also overheard an employee say, "Why didn't you let me know the timer is off?" At that point, we hoped the smell wasn't coming from our order. Unfortunately, when we got home and opened our bags, we found that the bread on all three sandwiches was burnt. To make matters worse, we also purchased a cookie, and it was extremely hard, as if it had been sitting out all day. For the amount we paid, we expected much better quality and attention to detail. This experience was very disappointing, and based on this visit, I would not recommend this location. read more

The food was great. I was greeted promptly when I entered the restaurant The restroom was super clean, as well as the front of the house. The had basketball on the tv. The menu was easy to read and order from. The cashier Juanita was very friendly and personable, as well as the rest of the crew. My biggest complaint was that Jaunita had her pants half way down her butt, and was showing her underwear. This is not professional, sanitary, or representative of the rest of my experience. I have seen this trend slipping into other establishments and it needs to be called out. Also the open sign and doors were locked 9 minutes before published closing time. Overall great experience read more

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Absolute GARBAGE! Ordered via uber eats, I have my receipt and it's in black and white, NO MUSTARD there's mustard on both my sandwiches, asked for grilled onions, I got raw onions, asked for bell peppers, got none, asked for Jalapenos and got none. They didn't bother to read the instructions AT ALL. I just spent $20 for sandwiches I ended up throwing in the trash. Clearly these people cannot read, much less follow simple instructions. Total fail, avoid at all costs. read more

Firehouse Subs - Fast Food Near Me - Humble, Texas

Food is good, super stingy on sauces. This is the only firehouse I've seen that is up charging for sauces. They say you can only have 2 small packets I even asked nicely and she's was firm on saying NO unless you pay extra. Note: this is the only firehouse I've seen do this and I've been going to the establishments all over the map. Stop being stingy read more

Firehouse Subs - a sign on the outside of a building - Fast Food Near Me - Humble, Texas

Seen this place for years not sure why it never caught my attention to stop & check it out maybe it's the spot their in but I had been missing out on GREAT SUBS for years way better then Jersey Mikes in my opinion & Jersey Mikes is good too but these guys have something different something special not sure how to explain it but stop by if you see one of these sandwich shops u won't be disappointed read more

Love this place staff is always friendly and the establishment is clean very convenient for a quick bite read more

Firehouse Subs - a sandwich and chips - Fast Food Near Me - Humble, Texas

Always spot in at this location. Love the variety. Special limited time only sandwiches are always awesome. read more

Can't go wrong with fire house subs its like the target of sub chains you pay a little more to not have to go to subway

I feel that I need to update my review. The owner of the restaurant did reach out to me and was extremely apologetic for the mistake they made on my catering order. As I mentioned in my previous review, I had placed a very large order (about $600) that was never delivered. The owner took full responsibility and apologized. We are all human and all make mistakes. Although we can't go back in time and fix the order, I can fix my review. I do like Firehouse Subs. I will give them another shot in the future. read more

Any time I have a problem It's fixed right away. Especially when I use grub hub! I never in a pickle. Good food.

Very nice and fast service. The sandwiches were great! And I love how the inside is set up and helps with the flow of everything.

The Italian sub is always made perfectly. The restrooms are always clean as well. I give this place two thumbs up

I had ordered extra sauce on a meatball sandwich thru Uber Eats. What I got looked like garbage! I called to complain. The manager was useless! Basically telling me the sandwich had already been made (before I placed my order) and that they couldn't add sauce to it. This thing was dry and didn't even look like meatballs. At least they should have put sauce in a cup. Be careful ordering on these apps! I wanted Quiznos but got steered to this place on the app. read more

Firehouse Subs - Supposed to be a meatball sandwich on wheat bread. Looks like garbage! - Fast Food Near Me - Humble, Texas

I just left this sandwich shop and will never come back. I ordered a build your own and a cheese steak. I didn't want the build your own hot, I did not ask for it hot & I got it hot. I went back in for them to remake it and they refused. Said they would have to charge me again. How hard is it to remake a sandwich for a customer. Those people in the shop are really trash and don't understand customer service. This is my first and last time at this overpriced ass sandwich shop. Just threw my money down the trash and I also have time to waste so I'm going to complain to corporate by phone, I'm going to complete the customer satisfaction survey and I'm going to complain on Twitter read more

I went in and got a brisket I would have to say it was a good brisket, and the firehouse meatball was good too I'm glad I went it is now gonna be my favorite place to go to, the cashier there was respectful too her name was Alejandra definitely coming back and recommending to my friends read more

I plan to never return here here again I orders $27 of food. I was told I can only get one pickle per sandwich do to a pickle shortage both of my sandwiches was the turkey bacon ranch. I really couldn't get the name of this guy I think he may have been the manager or the franchise owner this Firehouse Subs He had a very bad attitude I asked the nice question where you was from he replies what do you mean I just looked and he said Houston lots of people often ask me where I'm from and I just tell him where I'm from it wasn't that it wasn't nothing personal but the franchise owner or possible manager did appear to be very rude unprofessional even when I ask for more napkins he said I put some in the bag again after spending $27 really I didn't ask for $27 worth of food I bought $27 worth of food so when someone ask you for more napkins just give it to them especially when you have a $27 whole meal. See I often think that some franchise owners think that customer needs them know the customer don't need you you need the customer so learn to treat people with respect and dignity and integrity read more

Firehouse Subs - Fast Food Near Me - Humble, Texas

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Fast delivery, tuna is my favorite! Everything is fresh, never disappointed. I need this at least once a week. Better then earring burgers.

Wow!!! What a wonderful place! The lady with the long twist and the lady with the glasses is wonderful!!! Thanks we will be back!!!!

Sub is overpriced, small mediocre ingredients. I won't be back. Go to Lenny's instead.

Won't be back. $17 for a medium deli sandwich? $3.19 for a 16.9 oz bottle of Coke Zero? The sandwich was good, but could get a steak and salad for same price. read more

I don't even think this location even deserves that 1 star. I recently placed an order through UberEats and the order was completely wrong. Wrong chips and my sandwich was made incorrectly. This is very disappointing due to the fact that we are taking necessary measures to stay safe. I am 7 months pregnant and had to go to the store to get my order corrected. When I arrived there, the manager (Raj) had an attitude about me getting the correct chips for my now corrected order. The customer service is very poor and I would not recommend this location. I will be ordering from the Atascocita location for now on. This is such an inconvenience since the Townsen Crossing location is much closer. read more

I just found hair in my sub! When I told the employees, they just said sorry and continued working as if it wasn't a big deal! This is disgusting! read more

Stopped in for a quick bite between errands and so glad we did. We beat the lunch crowd so it was perfect. The sandwiches were perfect too! Fresh & fast. I tried the Thai pulled pork and it was so good I forgot to snap a pic. My husband got the club and was nice enough yo share :) Glad he did! The meats were thinly sliced and piled up. All the toppings were fresh and the bread was warm. PERFECT sandwich. My little one loved the plastic fire mans hat that came with her meal. The place was extremely clean and VERY friendly! The drink counter was cool but not a lot of space if there are more than 2 people trying to get drinks at time. We were headed out as the crowd came in and I always like to beat the crowd. It's more enjoyable when not so chaotic around you. Especially when trying a place out for the first time. We can't wait to return and try a different sub! I think the manager was training most the staff while we were there and it seemed she was doing a great job. Smiling faces greet you as you enter and everyone was ready to help answer any questions we had about the subs. Great service! Keep up the good work and ya'll have a great future here. Welcome to the neighborhood!! read more

Firehouse Subs - The Club was perfect and we shared a large. Great flavors, fresh, thin sliced deli meat piled up, fresh warm bread!! #food_gypsy - Fast Food Near Me - Humble, Texas

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Great taste! Good value! I tried the "Mommas Home made chicken salad" sandwich and it was very good! My new favorite :-) read more

Something about how they steam these sandwiches that makes them taste better. Everything is better in the restaurant because the effects of the steam ware off making them your avg sandwich. Get them while they are hot! read more

I've been to this location several times and the subs are always great but they usually have some younger people working and they typically aren't very customer friendly. Today I was helped out by an older gentleman who was incredibly friendly and courteous. It almost made me feel like I was at Chick-fil-A! read more

I ordered the new beer cheese sub , it had a bad taste , I returned it and they charged me for a new sub ! I only had one bite.. last time I come here ! Poor customer service!! read more

We were greater at the door and everyone was super nice. The place was really clean and the food was great.

Great subs. Kids eat free Sunday! Love the Club Sub. Kids love the Meatball Subs. Bread is soft and warm. People are friendly and helpful. read more

Firehouse Subs - Fast Food Near Me - Humble, Texas

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Yummmm!!! Love this place would eat it everyday if I could . Subs are always hot and fresh and the workers greet you right away as you walk in . It is very welcoming . I always get the hero and it never disappoints. Keep it up guys you all are doing an awesome job. I come in frequently and will continue to come as long as I am getting treated well read more

This is a good place to be some subs at. I walked in trying something new and enjoyed myself.

Amazing service! Yummy subs! Everything was fresh. First time going here today and my husband and I are definitely going back! Keep up the awesome customer service :) read more

Can't go to this place anymore. The sandwiches are above average, but the wait is five times longer than subway, and at least three times longer than Quiznos. If you don't mind waiting around 20 minutes for a simple sandwich, then this is the place for you. As for me, I'm never going back. read more

25 mins is too Long to wait for a sandwich!! No thanks. Not coming back. Oh and to top it off the guy drops my order on the floor when handing it over. SMH. read more

I have tried four different subs and they were all great!!! The staff is very nice, fast service. Best place to get subs.

Great food. Great cutomer service. If your looking for an alternative to Subway this will blow them out of the water.

I just got a pastrami sub from there and the food was awesome, it was my first time there and I will definitely come back, thanks for the good food read more

I love Firehouse subs, the food is always amazing. The service is great and the store is always clean. Great job firehouse!

Awesome place! Great food, great people. Manager really cares and is actively involved... very impressed and will keep coming back to this location! read more

Look out subway, quiznos,& shlotskys your going down....this place is the bomb. ......