When I have dental insurance, I've been coming here. I moved for a time and experienced another…read moredentist, which was totally great as well. After coming back here, I've noticed some changes. Yeah, they could update their office a bit - but if it works, it works. My issue is that, upon returning, I've had a newer dentist that doesn't have bedside manner. Very gruff, short and to the point, and not really explanatory. I can be alright with that if you're competent and good at your job. But, in the times I've been, it seems like he goes out of his way to activate my gag reflex. Yes, I have one and I warn people about it - but if you're in my mouth and then just start wriggling around, of course I'm going to gag. What was the reason for you to start doing that? And, if there is a reason, let me know - part of a gag reflex is a control thing. Also, if I've just gagged, don't ask if you can try again 10 seconds later - there's a process to gain composure and it takes time. I've worked with a bunch of dentists. The best ones operate on a consent model - "I'm going to do this now, okay?" is a very clear and powerful question. It makes the process easier and it is communicative. The hygienists here are usually pretty good. Friendly and probably trying to make up for the fact that they have someone who doesn't relate to patients well. Cleanings have been generally pretty good for me in the past few years. Quick, easy, and I'm out. I miss Dr. Burgler! Lastly, I sent in a payment a month ago yet got a reminder bill for the same payment. I'm pretty sure it's their office not processing the payment quick enough - not me having never sent a payment. So, how about a chill?

I've always been happy with Dr. Bob's - until today. Scheduling has been so difficult. I tried via…read morethe website & that doesn't work. No available appointments. Ugh!

I do not recommend my son got his teeth filled without any choice of the type of filling being a…read moredentist office. They know there are multiple choices and they did not ask me if I preferred an upgrade ,I did not have a choice. This is unprofessional and deceiving. It's deceiving to pretend that the insurance covers it when it's an upgrade, and they know this being a professional Dentist office without professional care very deceiving do not recommend. I have proof and documentation of the unprofessional service I received !! No stars

This place is AWFUL! I was asked to leave by the receptionist named Jerry (maybe Geri? Idk.) while…read moremy 11 year old son was having his teeth cleaned because my BABY was crying too loudly in the children's waiting room. He was late for his nap and simply cranky as babies get when this happens. What kind of place (that serves children) kicks out a crying BABY. We won't be back.

Horrible experience getting a tooth filled. No communication to tell me the doctor had an emergency…read moreaccording to him. Waited 40minutes. Doctor numbed half my face for one tooth. During the procedure the drill died and he says, "it must be your day." After i go out, the receptionist tells me I have a 100$ + something copay. Was not told prior to this visit and should have. Receptionist then says that she doesn't appreciate how I talked to her brother the dentist. Very unprofessional. Not a good start to a business.

KOSH OFFICE= STAY AWAY. My appointments are always randomly getting cancelled on me. NOTHING is…read moreever covered by insurance. I honestly have nothing good to say about this office. Also requests people to give a 5 star review for some type of reward... absolutely ridiculous.

I called because I had cracked a tooth & needed dental care. The receptionist got me in ASAP…read more Kind Dr. Hoon saw me, I ended up needing an extraction. Concierge offers both implants & bridges. My insurance policy made my choice for me, but the pricing was in line with what my peers have paid recently. I wanted to also call attention to the Cherry app that they connected me with that can approve you for extended payments starting at 0% interest if that is more comfortable ;). Anyway, there was no pressure, no long waits and since it had been an uncomfortably long time since I'd had regular dental maintenance Dr. Hoon made sure that I got in for a good cleaning, the hygienist was super nice! I'm looking forward to returning.

I went there for a basic cleaning and check for cavities, because they were on my Ins. co. list…read more Once I got there I only saw a hygenist, who, ater a few minutes told me I needed a deep cleaning which would require 2 other visits. Also seeing a dentist was not to be that day. She perormed a little cleaning with a water pick and stopped. She would do the rest with the deep cleaning. I complained and she did a little more, but no scrapeing, polishing or dentist evaluation. I was shown to another room where a man told me that would be $1800+. He also told me they gave me a free cleaning. Not true compared to the many times in my 70+ years of experience. (That would have been covered by insurance.) They clearly are upcharging and i wonder if the hygenist works on commission. Let the patient beware! I would really like to give them zero stars.

I was a patient at this office before it was purchased by WNY Dental. After the transition, I…read morereceived several emails encouraging me to schedule appointments with the new practice. However, when I later tried to obtain my dental records, I was told they had already been deleted from their system. These were my personal medical records, and I was never notified that they would be removed or given the opportunity to receive a copy. It has been less than five years since I was a patient there. At a minimum, patients should be notified and given the option to receive their records before they are deleted--especially when a practice changes ownership. It would have been very easy to send them by email or provide instructions on how to obtain them. This experience was frustrating and disappointing. I hope the practice improves how it handles patient records during ownership transitions so that other patients do not lose access to their own medical information.

Stay away all they want to do is upsell you. Was told that I needed a crown replacement...false…read more Told that I needed a tooth extraction..false The worst experience that I have ever had while sitting in a dental chair

I understand that physicians and dental offices have cancellation policies. However I canceled a…read moreMonday afternoon appointment at 7 AM on that Monday because I was diagnosed with Covid on Sunday and was extremely ill... I had been a long time patient and had never canceled previously. When speaking with the receptionist, she advised me to still come to the appointment. I could not rightfully expose the dental hygienist to my illness. I now have a $40 cancellation fee! Seems like WM dental cares more about the money than their staff!

A family member recomended WM Dental Care recently and I am so happy they did. I had not been in a…read morefew years after a few very bad experiences so I arrived expecting the worst. My team was Dr.Barsoum, Thuy, and Sarah. The entire office from recptionist to billing department is warm, friendly and so professional and helpful. Sarah was the most amazing, she booked me in 4 early days in a row and was so kind and caring and thorough with what needed to be done. I feel like I have built a relationship with this practice and will be much more diligent and less fearful about my dental health. I cannot thank them all enough.

So far so good. Fast, with good CSR especially love the beautiful receptionist with black hair who…read morechecks me in, and calls me regarding appointments. She is so very sweet, and kind. The dental work by the girl with red hair was amazing too. No pain or discomfort. Sweet and kind as well. I can tell kindness from nice. I saw kindness.

My Experience is always Awesome great Staff very kind and courteous works with you with scheduling,…read morethey explain everything to you with your procedures and gives options that's feasible for there patients, Dr Steve Fabiano I can truly say is very professional and his spirit is Awesome, I have a phobia of the Dentist, once I started with him he helped me a lot with my anxiety of even going to a Dentist, I'm excited with All my experiences since I've started with Dr.Bobs on Maple, I have definitely referred others there as well, Secretary at the front desk are great great energy when you walk in. Dionne Hunter..

Uh did this place close? Due to an insurance change, I had…read morean initial appointment for a possible cavity back in early 2023. It was a great experience and I was excited I found my new dentist. But then I had an appointment scheduled for earlier this month. I got a text at 2AM that it was cancelled. Then I got a survey text the following morning asking how my visit went. Huh? I've called, left voicemails and emails. Crickets

I've been going here for 8 years now and as long as they accept my insurance, I'm going to stay…read morewith them. Lets start off with how wonderful the office staff is. Even when I've had an outstanding balance or needed an emergency visit, they always have a ready smile and a compassionate tone. As for speed, its very rare I spend more than 15 minutes past my appointment time in the waiting room as well. The dental hygienists are always polite, informative and disarming when it comes to the Dental checkup. Then we come to their "Ring Leader", Doc Walker himself. I cannot say enough about him, he is great (My wife thinks its a Bromance). Doctor walker very skilled. I lost part of a tooth when it cracked (bad dental hygiene in my early years), he still suggests that I get it crowned, but he was able to put a "filling" in to help. In reality it was a sculpture of 1/3 of my tooth (the missing portion). By the way that was 3 1/2 years ago, and it's still holding strong. He is also hysterical. In fact last time I was there he got me laughing uproariously. This was a mixed bag as he had a needle in my mouth administering Novocaine. Here's a funny story about a visit I was at with my Wife. She was getting a filling done and Doc Walker asked, "How does the tooth feel when run your tongue along it?" She answers, It feels fine". He looks to me, winks, then says, "Now how about with my tongue?" With that the whole room erupted into laughter. In all seriousness this Doctor cares about his patients like they are friends or family. He is a generally good natured man. I absolutely agree with Cara C. this practice is wonderful and you will not be sorry if you switch to Lif Dental.