I have mixed feelings on this dental practice. [[HIGHLIGHT]]I came here to get my teeth done two years ago and everything was wonderful.[[ENDHIGHLIGHT]] Unfortunately now that it's super popular they're always completely booked and very slow. [[HIGHLIGHT]]The staff always looks confused and it's constantly people waiting hours for service.[[ENDHIGHLIGHT]] When you come for a cleaning you will wait for 2-3 hours before being seen. My tooth broke and it took them 2 months to get me an appointment. The work they do is phenomenal but everything else is bad :( I still love my smile!! read more

Dental Design Smile - Cosmetic Dentists Near Me - Miami, Florida

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This was an amazing experience all around. We were picked up at the airport in a clean comfortable sprinter van, the driver was awesome. He played great music and helped with our bags and was friendly. We stayed at the apartments they provided, they were immaculate When we got to the dental office they have an amazing team there. Everyone was kind and very helpful. They make sure you have time to ask any and all questions. When we began our process from start to finish everyone at this business was extremely accommodating. The next day we came to pick up our mouth guards and we had a few things to tweak and they saw us right away and made sure we were happy with our teeth. I absolutely recommend this place. read more

the worst service I have ever received IN MY LIFE ,had a 9am appointment got there at 8am to get a parking and wait at 12:30 pm I was still waiting and still did not get my teeth cleaned ,[[HIGHLIGHT]]I have never felt so disrespected in my life[[ENDHIGHLIGHT]] these ppl have not understanding of the word appointment read more

Dental Design is the best! Very professional and I'm beyond happy with my smile. I highly recommend dental design smile. read more

Dental Design Smile - Cosmetic Dentists Near Me - Miami, Florida

I had composite veneers completed at Dental Design Smile in April 2025 and have had ongoing issues with the quality of the work and lack of accountability across their offices. After a repair at their New York/Jersey office, my bite was left too high, which caused a lower veneer to debond. When I sought local care, an independent dentist confirmed the veneer was extremely thin and structurally compromised, could not be rebonded, and required a full remake. This indicates a design and fabrication issue with the original work. I have now had to pay hundreds of dollars out of pocket, plus travel expenses, to correct problems caused by their work. [[HIGHLIGHT]]Communication was poor -- I received little to no response until I disputed a payment.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Even then, I was told to travel back to Miami at my own expense despite the issue being caused by a prior repair.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]This experience has been extremely stressful, costly, and disappointing.[[ENDHIGHLIGHT]] For a procedure that is supposed to improve confidence and appearance, I instead ended up with defective work, inconsistent care between offices, and no clear accountability. I would strongly caution anyone considering cosmetic dental work here to ask very detailed questions about veneer thickness, shade matching, long-term durability, and what happens if repairs are needed across different locations. read more

This place cares about nothing but money. As previous customers mention, you book at 10am appt and they have you wait for hours before being seen. They always have incorrect pricing and keeps the place sooooooo cold, you get sick while waiting. read more

I had high hopes when I booked with Dental Design Smile in Miami and paid a $350 deposit. Initially, communication was great--until they received my money. After that, it became nearly impossible to reach them. They ignored calls, hung up on me, and stopped responding altogether. After weeks of trying, someone finally answered on June 23, 2025 and sent me a refund form, promising I'd get my money back within 6-8 weeks. It's now well past that window, and I haven't received anything. I bank with Chime and would've received any funds immediately if they'd been issued. Sadly, this experience feels more like a scam than professional service. I've had to consider legal action and report them to consumer protection agencies. If you value transparency and integrity, be very cautious before working with this clinic. read more

[[HIGHLIGHT]]TERRIBLE CUSTOMER SERVICE AND LIES![[ENDHIGHLIGHT]] They will tell you that your initial appt is only 30 mins yet they will have you sitting in a lobby set to -10 degrees for 8 hours before finally putting you in a party bus that smells like vomit or feces with air freshener and cart you to a subpar apartment building in the hood. You will be fitted with yellow plastic, jagged, un buffed temps and charged $60 for cheap toothpaste and mouthwash that you can't fly with due to size. Also, they will try to charge you for cleaning that the dentist said you don't need but would include for free and gum trim which was supposed to be included in original price. [[HIGHLIGHT]]They add a day to your wait without offering flight change accommodations and they don't respond via phone once they receive payment.[[ENDHIGHLIGHT]] After permanent veneers are placed after another 4-5 hour wait, they rush you out and try to force you to give them good reviews even after they were told that the bite is off and you can't put your teeth together. Also lots of cement was left on the backs of my teeth and the cleaning was never preformed. And now the retainers....they were shipped to me dirty, with sharp jagged and uneven edges that don't visually match my actual teeth or gum line. If the retainers aren't clean, then they're definitely not sanitary! Where is the quality control?! The health department needs to visit OFTEN! I was offered used blankets to keep warm during visits and used saliva and blood covered mouth gauzes from previous patients were wrapped inside and falling onto my lap and the floor before the same blankets were passed to other patients. I did not feel confident nor safe in my decision to use Dental Design Smile on 8th in Miami. I also wasn't given any paperwork on what was being installed, the veneer manufacturers warranty vs the dental office itself. My teeth are still sensitive which isn't normal and either means they removed too much enamel or they didn't seal all areas properly...time will tell. I don't care what it looks like afterwards....the service is inconsistent at best but largely non existent. For this reason, I would never return nor recommend them to anyone else. read more

Before investing $10,000 or more into what you hope will be your forever smile, I strongly recommend weighing all your options carefully. I previously shared a review of this facility back in May 2025 that was not favorable. After speaking with the owner, I removed it in good faith and something I now regret! Red Flag should have been the bouncer at the front door! I chose this office after seeing beautiful results, happy clients, and what appeared to be reasonable pricing. Unfortunately, my experience has proven that appearances can be deceiving. I began treatment in February with the goal of having my smile completed before my wedding in October 2025. [[HIGHLIGHT]]While many staff members are kind, the lack of communication among those handling my treatment has caused significant issues.[[ENDHIGHLIGHT]] Several different dentists worked on me, which I initially accepted; however, I later discovered that trainees had performed procedures on me without my approval. My biggest frustration is trying to receive some compensation back from all the appointments I had no idea I would need to attend. I mentioned the additional cost that I incurred because I did not anticipate all these follow up appointments. In some cases, I'm taking Ubers back and forth it's at least 100.00 plus tip each way. [[HIGHLIGHT]]The Office Manager, Katia Rosso had the nerve to tell me there would be no way for them to determine how many appointments I would need.[[ENDHIGHLIGHT]] I'm calling BS you are the professionals; you have at least 20 patients if not more in and out of that office daily. You know exactly how many visits I would have required. Had you simply shared that information I could have planned accordingly. It has also become VERY clear that some clients receive different levels of care. [[HIGHLIGHT]]When I raised this concern, the office manager, Katia Rosso, dismissed my frustration and told me I could seek care elsewhere![[ENDHIGHLIGHT]] Considering that I travel two hours each way, take off of work with no pay, and paid a significant portion in cash, this response felt unprofessional and inconsiderate. Additional concerns include frequent delays, long wait times, poor communication, and an uncomfortably cold office environment. Since May 2025 when I left the office in tears, I have had more than half a dozen additional visits--with more still expected. This information was never disclosed. Had they told me I would looking 10 to 15 appointments in my consultation I would have saved and invested somewhere closer to my home. Lesson learned! Overall, my experience has been STRESSFUL, PAINFUL, disappointing, and far from the straightforward process I was promised. I urge anyone considering this provider to think carefully and choose a reputable office that values transparency, professionalism, and genuine patient care OVER PROFIT! read more

Horrible the dentist and the agents give you the run around, lie to you in your face have you come back 20 times for appointments placing temps in my mouth each time I come the temps do not match. [[HIGHLIGHT]]Customer service is horrible only good before you give them your money[[ENDHIGHLIGHT]] don't easy your time go to a dentist and a company who cares. read more

[[HIGHLIGHT]]refusing a deposit refund ! they take your money then do not respond![[ENDHIGHLIGHT]] no services rendered, not told at the time of deposit that it was non refundable stay away! read more

appointment was at 12 didn't get seen until 245 [[HIGHLIGHT]]no English[[ENDHIGHLIGHT]] price was way higher than quote

[[HIGHLIGHT]]I like my smile but I don't love it just yet.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I return in a few months to complete the look but so far so good.[[ENDHIGHLIGHT]] The do they're best to help. [[HIGHLIGHT]]I think there's been a disconnect with the call center and the actual staff on site that causes issues but they've always been very helpful to me.[[ENDHIGHLIGHT]] read more

Trash. Absolute garbage. These Miami dental design places are a joke. They use cheap materials for veneers that WILL chip and break, leaving you looking worse than before. The office? Right next to a McDonald's, and it literally looks like a rundown nail salon. The building is so janky you'd think twice about even walking in. Miami really out here proving it's the definition of ghetto with spots like this. Don't waste your time or money unless you want a busted smile and a bad experience. read more

this location is the most unprofessional location they will literally have you waiting 4-6 hours, always over pack alot of people waiting inside and outside then they will call all the Spanish and light skin people before you and have all the black customers last.. please don't come here if you don't have to.. I regret getting any work done with this place it's a total mess read more

[[HIGHLIGHT]]I came with an emergency front tooth pain that needed a root canal and a crown, and the Office Manager Katia was so sweet, she made everything possible for me to be seen fast, which was a relief because I was in so much pain.[[ENDHIGHLIGHT]] I have a genetic condition that makes my teeth extremely sensitive and fragile, and the doctor that saw me took every care to not cause extra pain, her name is Dr Conde and she was incredible, her assistant was super nice as well, even brought me a blanket because I felt cold. The office is gorgeous, it's super elegant, sparkling clean, and glamorous, and they provide refreshments in case you have a long wait. [[HIGHLIGHT]]Every person that treated me, from the front staff, the manager, the doctor, assistants and technicians, treated me with kindness and politely.[[ENDHIGHLIGHT]] Dr Conde did an amazing job with a root canal, and my crown was made to match my original tooth exactly, and I mean EXACTLY, so it doesn't look like I have work at all. I had an awesome experience, and highly recommend this place. read more

Bait and switch scam! Thank goodness I wouldn't let them charge me an additional $5000. [[HIGHLIGHT]]The place is run like a used car dealership; the manager walks around like a pimp overseeing the transactions.[[ENDHIGHLIGHT]] I told him to his face that his business is a scam. They promised to refund my $500 deposit but when I called to check, they said it would take 6 to 8 weeks. I'm just upset that I didn't use my American Express card because the chargeback is taking longer to dispute. Stay away from this place. Big Red flag...it's in a not so nice neighborhood. read more

They listen and have great result. Got Porcelain veneers and I'm very satisfied and pleased. [[HIGHLIGHT]]Staff were great as well and made you comfortable.[[ENDHIGHLIGHT]] read more

This place is HELL on earth , the most unprofessional group of people , because i cannot say dentist , i have ever come across ,they prey on minorities and after you are booked and money collected you are given the most menial healthcare possible . I wasted $12,000. with no recourse as care credit refused to help me get my money back for the horrible job they did. I have half done dental work and the half they did is very very bad veneers and lopsided bridge . Where they were to do implants are bare and my original smile which i loved with my partial dentures is now my worst attribute . If i can warn one person about these heartless teeth butchers i would have done my job. I am writing this with tears going down my face . read more

Dr. Ingrid was great and patient with me, I was really worried at first but my results are absolutely FANTASTIC!!! Update: I posted this review while literally being in tears after the installation of my veneers. You are required to leave a five star review (they literally watch you type it out) or you will be charged for the apartment that is initially complementary. Today, April 2, 2024 I learned from my new LICENSED dentist that I do not have porcelain veneers. I have zirconia veneers. The beginning: I researched Dental Design Smile and saw that they had tons of followers and over 3000 5 star reviews. After receiving the quote of $9500 I booked my flight. When I arrived in Miami, I was picked up in a beautiful Mercedes sprinter, and came to a very nice office. While waiting for my appointment I noticed they had brochures claiming they do bbls and breast augmentation as well. I thought that was odd but I just knew that my smile was going to look so good after all of the photos I have seen. The doctor informed me that I would need two crowns on my front teeth, and two crowns on my bottom teeth with the possibility of four and a root canal because they were so crowded. After waiting three hours they asked me if I can come back the next day because they would not get me in the chair until 6 PM at night and the dentist wants to go home but they can prepare my teeth first thing in the morning. I politely agreed. During preparation, the dentist said that the other doctor was wrong and I do not need crowns or a root canal and shaved all of my teeth down for regular veneers. At the time I was happy because I was not looking forward to a root canal lol. I was provided temporary teeth and came back for my installation on Friday. After waiting another couple of hours after my appointment time, I was finally seen by Dr. Ingrid who is great at first but when I told her that my bite wasn't right, she quickly got an attitude since she already had her purse and keys in her hand, ready to go, since it was 6 o'clock in the evening. I immediately started crying because my teeth were so sensitive. I just knew something wasn't right she said what are you talking about? They look so beautiful. Basically telling me you're being dramatic. Which they do look very good, but I can feel the air on my teeth when I talk. I left Miami the next morning. Two weeks later, while at Morton's in California, my veneer fell off while eating a piece of cake. I called Dental design smile and let them know what happened and that's when the real horror story began. The lady had such an attitude with me like it was my fault the veneer fell off, but it was covered under warranty, so I booked my flight back and learned that they will not be giving me any rides or an apartment this time around , since I took the time and money to pay for another trip to Miami just three weeks later, I decided that I wanted to have my front teeth replaced with crowns since the sensitivity was unbearable and to go ahead and do the bottom two crowns because honestly I just wanted what I paid for. The doctor said no you just need to shave them down to fix your bite and we'll put on the other veneer that fell out. I said no I do not want my teeth to fall off again I want to get everything fixed and not have to come back they agreed and I had to chase them all week to get an appointment because they said they would call me back and never did. They actually lost my veneers/ crowns, I had to wait for them to be remade I finally got them installed. When I got back home, I noticed that one of my bottom crowns was loose so I got a second opinion and learned that it is in fact loose, and my gums are extremely irritated because zirconia is not as acceptable to the mouth as real porcelain is. My teeth look amazing but everything I eat hurts I can't even talk on the phone for too long because the air makes it feel like ice cold water getting sprayed on my teeth. I ran out of characters for this review, but you can contact me anytime because I wish someone would've told me read more

Dental Design Smile - Cosmetic Dentists Near Me - Miami, Florida

DO NOT, I REPEAT DO NOT GO TO THIS PLACE!!! First off, the place is run like a puppy mill. People are standing outside waiting to be seen for hours at a time. The temperature is so cold inside that the windows fogs up. Regardless of your appointment time you will have to wait for hours in the freezing cold lobby. You will be quoted one price and when you arrive you will be quoted another price. I have been waiting 3 months to receive the $300 night guards I paid for and have literally called 8 times only to have the phone attendant to say they have been mailed. [[HIGHLIGHT]]He gave me a tracking number in which the package supposedly was mailed a month ago.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]When I asked if I could speak with someone else his response was there is no one else to speak with.[[ENDHIGHLIGHT]] I should have known this was going to be a problem when during my initial visit so many people came in to complain about one thing or another. Another red flag is that you are unable to report them to the BBB... trust me I tried. [[HIGHLIGHT]]Don't be fooled by the niceness of the rep that calls you to initially book your appointment or when you get to the office. They are all nice until there is an issue and then no one wants to take responsibility.[[ENDHIGHLIGHT]] For the money you will pay for the service and the money you will have to pay for follow up treatment it is best to go to your local dentist office. [[HIGHLIGHT]]They know most people are traveling from out of time and probably won't or can't make it to the office so they can play the phone game thing.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]The 786-452-1922 is the only number to reach them, and the phone agent is the same guy ever time giving you the same BS.[[ENDHIGHLIGHT]].... read more

I am still waiting on my refund. Due to a medical condition, I couldn't get the procedure. I put down $4300 and understood that $250 of that was non refundable. However, when they realized I couldn't get the procedure and wanted my money back, they kept $800 for doing nothing! I was the one making the trip there 2 times and having to spend money to get there! They weren't out of pocket at all! So why do they get to keep $800 of unearned money! Then they told me that the $3250 they WILL refund me will take 6-8 weeks to refund! It took a few minutes to charge! Why am I waiting that long to get my money back?!!! If they've used my money like the banks do, then they should be paying me interest! I want my money back now! It's been 5 WEEKS!!! My sister passed and I need to put money towards funeral costs! Please give me back my money NOW! read more

In October I came to dental design for porcelain veneers. I paid cash in full for 20 porcelain veneers and only ended up with 17. One of the dentist noticed one of my teeth was slightly loose. This tooth was being used for a bridge between two teeth because there was a gap. When the doctor installed my veneers I wasn't aware that he was putting a temporary bridge, he said I would be able to come back and get my veneers soon. The temp ended up breaking and I flew out to Miami again all the way from vegas to get it fixed. A different doctors, also the same doctor who missed the fact that the tooth was loose from first evaluation said I wouldn't be able to get the veneers because of the loose tooth, and continued to tell me I had to pay another $4,000for implants etc which I never wanted or agreed to. This was the end of January. Fast forward to now in April I still haven't had anything fixed, nothing refunded because I paid for 20 teeth and only got 17. This is absolutely ridiculous and just mean. Feels like unfair business and now I'm left with gap teeth after paying $8000 for a new smile. The tooth is not loose. If it is it's BARELY loose. I should have the choice of if I want to put veneers over it and if something happens in the future it's on me. But this is absolutely horrible business. My smile is worse than before I came and I need this issue to be resolved. I want to just put the veneers over my teeth I don't care what the dentist says about it being loose. It's been 6 months since he said that and it is completely stable and not moving at all. I need you guys to fix this and place my 3 veneers left that I already paid for asap or refund me the cost for 3 porcelain veneers. Absolutely absurd!! read more

Dental Design Smile - Cosmetic Dentists Near Me - Miami, Florida

I have had nothing but trouble since I've been going to this place do not let them touch your teeth they are the absolute worst I think I'm gonna follow up with the guy below me in this class action lawsuit against them I need my money back or some compensation because of the simple fact that I live in Texas and I have to travel thinking that the nearest are supposed to last for 18 years well I don't even want to eat these days just because I feel like they're going to keep falling out. The materials and cement that they use have to be the cheapest material ever it literally is like snatching off glue. Do not let them touch your teeth they are the absolute worst. It's almost upsetting and disappointing makes u wanna cry SMH. Watch my YouTube explanation https://youtu.be/BPO6dFPwK4Y read more

Dental Design Smile - What I was eating at the time ( keep in mind I just flew to Miami and got it fixed 3 days prior SMH - Cosmetic Dentists Near Me - Miami, Florida

Wow! Got my teeth done a few years ago and they came out perfect and still look brand new I love my results! The shape, the color the staff everything was such an amazing experience. I'm so happy I chose them for my new smile! It's life changing and done by the best! read more

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These people are scammers they tell you one price you get to the office is $5000 more. They take your $2000 deposit. Don't want to give it back. Tell you it's because they booked an apartment for you. That's the scam they have you paid $2000 a week before appointment so when you be told a higher price you turn them down you won't be able to get the $2000 back I have text messages stating one price once I get all the way to Miami. It's a different price. You really want good pets at a good price go to Colombia. They have the best package deal. My daughter went there and she never had no problem and it's been like five years now. read more

I really expected good work after seeing all the pictures on IG which I now believe are fake pics. There is always patients unhappy in the lobby . They grinder my teeth down to nothing! And I have a different tooth falling out every month. When they replace them forget about the design that looked decent. They can't match the color size or original design shape whatsoever! I am MICHAEL CHIRINO 786-256-7907 it's time to start a class action law suit. Most of the persons in there do not have the certificates necessary for the job titles and duties they are practicing! Definitely gives me a cringy feeling! They stole over 20 k on first round than another 3250 and wanted another 19k to reduce EVERYTHING WHAT A JOKE! read more

Dental Design Smile - This is how they grinded my teeth down to nubs because they charge more for crowns than just veneers! - Cosmetic Dentists Near Me - Miami, Florida

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They are frauds and steal your money even without providing service .. Based on the reviews I'm thankful they decided to screw me over when it was time to begin the work .. [[HIGHLIGHT]]The appt I originally made with them verbally after an consultation was changed which I noticed when I got an email .. but it didn't work for me the date.[[ENDHIGHLIGHT]]. Well that's when all hell broke loose .. They didn't have an dentist available in Jersey then it was he was away .. which clearly led up to what I was suppose to receive need to be done in Miami.. [[HIGHLIGHT]]I called and called so many times even sent messages but their so called manager is in Florida and she never there they would take my information but of course never called back[[ENDHIGHLIGHT]] .. I been paying on my credit card for services I never received just so my credit won't get messed up which again I didn't sign up for and here it is a year later they still have my 2000 dollars .. please anyone who would like to talk in regards to a class action lawsuit against them please email me at saniya1029@yahoo.com.. read more

First off, do not trust the good reviews because they literally make their patients give good reviews in exchange for free tooth repair. My teeth keep on breaking so does the teeth of all of my friends who have been here. This place is literally a scam. read more

I loved my composit veneers, nothing like the bulkier ones that I see from other clinics. I feel like I got porcelain. That you for alberto who set me up with the clinic and the accommodation. read more

Dental design has been first class from start to finish. They where also beyond helpful in helping me make a decision on color that would best fit my wants & needs. Highly recommend read more

My experience with Dental Design Smile was amazing, I got my spectacular Hollywood smile 2 years ago and still love it.

Dont feed into the hype These people use the cheapest lab and ruined my entire mouth. They can careless. All they care about is making quick money. BEWARE!!! read more

if I can give the 0 stars I would! This place is all about money and don't care anything about patient care! I received my veneers 4 years ago, and every cleaning has been $100. Well this week I scheduled a regular cleaning (no X-rays /no cavity filling, NOTHING) and they inform me on arrival (Not over the phone while booking the appointmen) and that the cleanings are now $250 for a REGULAR CLEANING. [[HIGHLIGHT]]I was so pissed because not only did I waste gas, I wasted time![[ENDHIGHLIGHT]] It wasn't even about the money as I'm more than financially capable of paying for what I need, it's the AUDACITY to think they can charge that much for a REGULAR cleaning! then not inform me in advance. I was also told 4 years ago that I'm able to get a reskin (where the basically refresh your current design) for $1000 when ready. called back 2 years later and not they no longer offer it, and you have to get an entire new design for $3000-$4000! this place is very inconsiderate of their patients, they hide pricing, and they also LIE. I will never refer anyone else to this company (I already referred 2 ppl when I first got them done) and [[HIGHLIGHT]]when you complain to them directly they are very nonchalan.[[ENDHIGHLIGHT]] I don't see this company lasting another 10yrs! Especially in Miami where there's quality cosmetic places all over! You can tell they're not making the money they once were so now they're going up on prices trying to compensate for the loses they are taking! Also don't believe the good reviews. They offer you free perks for good reviews, such as a tooth fixed.... Run from this place! read more

worst customer service ever. don't get your teeth done here. The place was filthy and nasty. After trying to get a hold of them since Tuesday. Kelly finally answered my phone call and went on to say that "after speaking with the manager they have decided to say that the office isn't for me". HOW UNPROFESSIONAL IS THAT. When I've simply have called to get my quote sent to my email and I still haven't received that quote. On Monday I waited 3 HOURS to see some lady that wasn't even the doctor that will be touching my mouth. It's really surprising how so many celebrities go here. They get it free so they can promote more. Makes no sense. Don't waste your time. read more

Dental Design Smile - Looks like they don't clean. - Cosmetic Dentists Near Me - Miami, Florida

Would give them 0 stars if possible. Totally inexperienced staff. Dishonest with pricing. Dishonest about process. Will never understand immigrants who come to USA for a better life, then take advantage of Americans as soon as possible. Criminal liars. FYI you can still get rich in USA by doing things correctly. If you want big slanted triangle teeth on the side or crowns that look like marshmallows sitting on the gums, check them out!!! Was totally embarrassed to show my teeth to anyone. Save your money and find a reputable, caring dentist. Once DDS gets your money & destroys your mouth..good luck getting anymore help from their staff. Personally flew back/forth to Miami multiple times to have things fixed. No travel reimbursements. Acted like things were fine to stop the dirty looks from the staff. Was fearful they would do something really harmful to my mouth that couldn't be corrected. Spoke with the owner several times & he's also a deceitful clown. Finally just gave up! My current cosmetic dentist was shocked at the mess DDS made of my teeth. Extremely cheap materials. Everything had to be re-done. Bite had to be readjusted. Just very thankful I survived the entire experience without permanent damage. Beware. read more

Worst dental office ever if traveling from a different state do not go here... customer services is terrible... they will change their price when you get there they tried to send me home with half done veneer I'll never send anyone to this location... not happy with there work overall... this place is so unprofessional I would seriously recommend going somewhere else read more

just now ***PLEASE READ THIS ENTIRE MESSAGE BEFORE YOU BOOK WITH THESE FOLKS.. KATINA ROSSO; OFFICE MANGER SCAMMED ME OUT OF $1,000**My trip to Dental Design Smile was an absolute disaster. I would not recommend this place to anyone and sadly enough I had several friends waiting to hear about my experience to go. I have been in communication with Dental Design during the month of May to take advantage of the $1,000 off promotion for the porcelain teeth. I told them I would be coming from MD and would need to coordinate time off work, airfare, hotel stay, and car rental so I needed them to be on point with there timeline to get my teeth done. They advised me this process would take 2 weeks so we scheduled my 3 appointments during the month of July for the install. July 1st I sent them an email confirming if they were still open due to the Covid restrictions increasing in Florida and they assured me they were and everything was good to go. However when I arrived they asked me extend my stay 3 or 4 more days which was not an option but it got workout. I was quoted $12,150.00 for everything. I declined services in the amount of $2,500 so that left my balance at $9,650. I authorized a $1,000 in May for the promotion they were running so if they applied there 1,000 then I should have only paid $7,960 all total as my final bill when I arrived to Miami. When realized what happened I immediately brought this to the office manager attention; Katina Rosso thinking this was an easy fix. I explained that I never got the promotion and over paid. She initially said we ran your payment June 2nd so you were not eligible for the $1,000 promotion. I went to my email to show her when I sent my credit card info and she was able to confirmed on her end that they received my email May 29th. Then she says well you didn't attached your license and credit card in that email so we never ran it. I told her I didn't know if they wanted it attached to that email because of all the personal information however once they confirmed where I needed to send it I sent my information on June 1 and they processed the payment June 2nd. I told Katina I have an entire email thread of me discussing the $1,000 promotion so if I was no longer eligible then why did they run my payment? She then changed her story and said I did get the discount. I told her I did not and she refused to explain my bill. Then she literally made up a price saying my case was a $10,000 and we took a $1,000 off and that's why you paid $9,650. This made no since being that I have a flyer showing the starting price for the porcelain teeth at $9,000, an email from them saying the starting price is $9,000, and my receipt from them showing $9,000 on it???? I was literally in disbelief that this lady would insult my intelligence this way. I told her several times to show me the discount and she refused. I am an African American women and I hate to play the race card, but do we look that stupid? . This was easy math so why would Katina do me like this after I came all this way. I almost felt like my friends had secretly put me on Punk to make a fool of me on live TV for a joke; seriously. However after 45 mins of going back and forth with KATINA ROSSO!!!!! The best idea she came up with was to charge me for everything that was done up until that point and send me back to Maryland with fake teeth in my mouth (I SWEAR I AM NOT MAKING ANY OF THIS UP) All because I asked her to show me where I got my discount. I showed her in writing by Dental Design the starting price is $9,000 and she look at me and just said no. Please hit me up on social media and I'll gladly share my experience with you. I had her put in writing that she gave me the discount so I definitely plan to take them to small claims court and report them to Yelp, BBB, and anywhere else so you'll will know not that use these folks ... very unethical, scammers, and I felt that she took advantage of me because she knew I was out of town and did not have a lot of options. BUYER BEWARE !!! UPDATE ALERT !!!!! KATINA CALLED MY PHONE TODAY 7/22/2020 TO COMPLAIN ABOUT ME USING HER NAME IN MY REVIEW. I TOLD HER I HAVE EVERY RIGHT BEING THAT SHE IS SCAMMING ME OUT OF 1,000. WE WENT THRU MY BILL AGAIN AND AFTER ACKNOWLEDGING EVERYTHING WAS CORRECT SHE STILL INSISTED ON TELLING ME MY STARTING PRICE WAS 10K. I SAID DO YOU NOT SEE 9K AT THR BOTTOM OF MY RECEIPT?? SHE THEN SAID OUR SYSTEMS ARE OLD BUT IT'S 10K YOU JUST DON'T SEE IT. I TOLD HER I AM NOT DEALING WITH THIS MESS ANY LONGER AND I WILL GET MY MONEY BACK. THEN SHE HAD THE NERVER TO TELL ME SINCE I PUT UP A BAD REVIEW AND USED HER NAME I WAS NO LONGER WELCOME BACK AND MY YEAR WARRANTY ON MY TEETH WOULD BE VOIDED AND THEY WOULD NOT HONOR FIXING MY TEETH UNDER MY WARRANTY. SO NOW SHE'S BREAKING ANOTHER CONTRACT AND CONTINUING TO MAKE UP RULES AS SHE GO. KATINA ROSSO YOU BETTER BEWARE OF THIS LADY!!!! read more

Dental Design Smile - The fake letter saying she gave me the discount of $1,000 and my starting price is $10,000. Clearly making up a price by Katina Rosso - Cosmetic Dentists Near Me - Miami, Florida

I am unsure of how they removed my previous review. DO NOT GO HERE. They allow dental assistants to do work they should NOT be doing. Veneers came off within a few months. Some were over cemented. After going to another local cosmetic dentist, basically had to do everything over! Almost 20k. I requested my records. It's been months they have not mailed because they know I'm filing complaints with the board. I suggest anyone else do the same. I am also vigorously reaching out to the media. This type of medical tourism is as big as BBLs. I won't stop until someone picks it up or they return my money. I documented EVERYTHING!! names, dates, etc. They even tried to bully me by saying I owe them money!!! How??? You would never have completed my services owing a balance. You all got the right one. I'm not going away until I receive my refund. I will contact each person on here with a negative review and ask if they are willing to speak with media as well. It's not just subpar work, but going against Florida law having ppl do things they are not legally able to do. I have requested call backs. My records and to discuss refund and you all just block me from your Instagram and give me the run around. We'll I got time now. I will contact different news/print media weekly until someone highlights the story. Looking at the reviews, it's plenty of ppl to back up my claims. read more

Worst experience I've ever had first they gave me an appointment at 4 p.m. then once I arrived to the place I was told to go they said that because I am a first time patient I needed to go to another location that's about 15 min away from where I got dropped off. I explained to the guy in the front desk no one told me I needed to go to a different location but I'm already here and I have an appointment for 4 p.m. so they said they will call me a transportation that never ended up coming after waiting in the office for 2 hours. Then the guy here tells me they can see me for the Cleaning after waiting 2 full hours.... After they finally sat me down and made me sign all the forms then they tell me they can't see me because the lady that checks insurance already left so I have to pay $150 to get my cleaning when I get 2 free cleanings a year with my insurance plan. Then they say that they can't do the job at all after I've been sitting here for almost 3 hours now. The people here are very rude and didn't care that I wasted my time they just kept saying I have to pay and didn't care that I'm leaving in vacation tomorrow for 4 weeks and my teeth hurt and I needed this cleaning so bad and they said I have to go home... at the end I never got my cleaning but they kept me in their office for 3 hours and made me give my social and all my information just to tell Me go home. read more