Get it in writing UP FRONT! Don't trust verbal statements!…read more Client for several years. Made appt for a crown. Cost $285 with my insurance for a lab made crown, or over $1,000 for a same day CERAC crown. I opted for a lab crown. Went in for appt and the Dental Assistant tells me I can get the CERAC crown, for the same price as the lab made crown, $285. Was told the CERAC is done in less than 2 hours, AND it incudes a 5 year same office warranty that the lab crown does not include. Yes, the exact same price, with a 5 year warranty. I was out in under 2 hours with my new CERAC crown. On April 24, 2026, I emailed the office to ask for a copy of the 5 year warranty. I got no reply for 5 days, so on April 29, I emailed again, saying that one of the selling points was the 5 year warranty, and there had to be something I could get in writing about it. Bernice calls me and says that because I paid the same for the CERAC, as the lab crown costs, I was not entitled to the 5 year warranty. I explain to Bernice the Dental Assistant used the 5 year warranty as a benefit to me of getting that crown. Bernice, said it doesn't apply to the discounted price. Bernice said she would talk to the Dental Assistant and call me back. On May 5, I called and asked for Bernice. Christian said she was busy, but he knows every detail about what happened. He told me he was aware of what I was told, the Dental Asst confirmed that she DID tell me the 5 year warranty was included, however, they would not be honoring the 5 year warranty because even though she, "made a mistake", I didn't pay for the warranty and therefore it would not be honored for me. No apology. Christian repeated that I didn't pay for a warranty and I wasn't getting one. No apology. He was saying, yes we offered you a warranty, INCLUDED with the price of the CERAC crown, BUT we admit we made a mistake and we refuse to honor that mistake, even though there is no financial loss to our business because if something were to go wrong with that crown in the future, we would bill it through your insurance anyways, and we could just write off your 20% co-pay. I asked if Dr. Miaoulis was aware of the situation, and what I was being told. I truly didn't think Miaoulis would approve the way it was being handled because I know he is a shrewd business person, but Christian surprised me by saying the Dr. was fully aware and he wasn't going to honor the warranty, even though his personnel screwed up. No apology. It seemed the calmer I was in trying to rationalize with Christian, how bad of a business decision this was, even saying that I'm not yelling, I'm not swearing, I'm not making threats, it was making me not want to come back and to let others know, Christian got more irritated and then he said, Dr Miaoulis is willing to offer a 1 year warranty on that crown for you. So, why wasn't that mentioned at the start? You wait until I imply I won't be back and that I'll leave a review about this experience, before throwing out a 1 year warranty that Miaoulis allegedly had already approved? I told Christian it's unfortunate something which likely wouldn't have cost them anything, assuming nothing happens to the crown over the next 5 years, will cost them a good client who will now let others know about this situation, which may result in someone choosing to not go there, with the result being a loss to that office of more than what the warranty would have cost. Christian said he was sorry it came to that but he understood my feelings and I should do whatever I needed to do. Pretty arrogant, in my opinion. The loss of my next visit alone, not counting the lost future years of revenue, exceeds whatever non-costs from offering the warranty would have been incurred. For the next patient it happens to, start by making a genuine apology for the mistake your business made. Take ownership and don't blame the patient. Then, immediately offer the best alternative option. Don't wait until the patient says they won't be back to throw out an olive branch that you could have started with, allegedly.

I've been coming to Scottsdale & Shea Dental Group for awhile now and every visit I've had is…read moregreat! As someone who's usually very nervous about dental visits, I really appreciate how comfortable and cared for I feel during my visits! The whole staff is very nice & welcoming, and both Dr. Miaoulis & Dr. Bloom are amazing dentists! A special shoutout to the dental assistant, Kayla, who took care of me during my visit--she was incredibly kind, patient, and professional throughout the entire appointment! Can't recommend this office enough!

My entire family sees Dr. McAdams. The staff is knowledgeable, professional, and provides…read morecompassionate care.

I am not a reviewer and am terrified of dental work, but Dr. McAdams and his staff provided the…read moremost awesome care. More recently I developed an infected molar which needed a root canal and Dr. McAdams makes sure the patient is comfy at all times! Highly recommend this office.

I had an extremely negative experience with Dr. Nejad at First Scottsdale Dental. What was supposed…read moreto be a simple filling procedure in December turned into a long-term problem that has significantly impacted my daily life. Before this visit, I had never experienced issues with my teeth, bite alignment, or speech. My teeth were straight, healthy, pain-free, and functioned normally. I went in expecting routine fillings on my upper left and right teeth, but immediately afterward my bite was completely off. My teeth began colliding against each other in an unnatural way, causing constant pain, discomfort, and pressure. My speech was also impaired almost immediately after the procedure. I returned multiple times for adjustments, but the issue was never properly corrected. In fact, after one adjustment, part of a filling chipped and became lodged between two teeth to the point that I could not floss between them. The quality of the dental work and overall standard of care I received were deeply concerning. Although Dr. Nejad attempted to fix the problem, it became clear she did not have the skill or precision necessary to properly correct what had been done. The work itself felt rough and overly aggressive, and excessive filing left my teeth feeling unnatural and damaged. The situation became so severe that I eventually had to seek treatment from another dentist and pay out of pocket to have the fillings redone. While that helped somewhat, my bite still has not fully returned to normal, and I continue to experience pain and discomfort on a daily basis. This experience has affected my quality of life in ways I never could have imagined from what should have been a routine dental procedure. I would strongly caution others to carefully consider this before trusting First Scottsdale Dental with their dental care.

Subject: Unsafe and Traumatic Experience at 1st Dental - Scottsdale…read moreI had a deeply distressing experience at 1st Dental in Scottsdale that I feel compelled to share. Before my visit, I was told by the front desk staff (Debbie) that my appointment would only involve two fillings. However, when I arrived, the plan and communication changed without explanation. When I confronted Debbie, she rolled her eyes, and continued to be rude and dismissive to my concerns. She had a dismissive attitude towards my trauma. This woman needs to be removed from interacting with humans. I informed the dentist that I have complex PTSD (CPTSD) and may experience emotional responses during treatment. As I began to relax under nitrous oxide, I started to cry -- something I explained was a normal trauma release and not a sign of distress. Instead of responding with understanding, the dentist appeared frightened, turned down the nitrous oxide, and continued the procedure while I was in intense pain. When I tried to explain my trauma response, the dentist said she did not wish to understand my trauma. Yes, you read that correctly, she stated she did NOT want to hear about my trauma and work with me!!! That moment made me feel profoundly unsafe, dismissed, and retraumatized. I was left in unnecessary pain, and the fillings I came for were never completed. I am sharing this so that others who live with trauma, anxiety, or PTSD are aware that this office is not trauma-informed and may not be equipped to provide compassionate care for patients with sensitive medical or emotional needs. I hope 1st Dental takes this as an opportunity to train their staff in trauma-informed care and honest communication so no other patient has to endure what I did. If you want to be traumatized, go to Dr. Nejard!

This place is great would recommend everybody to go to the m for dental work…read moreThanks Bryan

As you see they do not respond here or in office to customer input or request…read more I have scheduled three cleanings here and have not got one yet every time I come, they insist that there needs to be other dental treatments before the cleaning can happen, but they continually bill my insurance for the cleanings. Stay away, they're all about the money!

Everyone was SO kind and always went above and beyond (except one...but I think she was new and…read moredidn't quite understand the vibe of the place yet). I have an INTENSE fear of the dentist, let alone a periodontist. Just the thought of going was enough to make me shake and feel sick. But once there, and in the chair, everyone was great. I asked them to explain everything in great detail, and they did. That was really nice. From there, things were surprisingly smooth. When I had questions after...even weeks or months later, they were highly responsive and patient. Unfortunately, I am not able to continue with the implant process with them. They only use titanium implants and I have a sensitivity to titanium (I strongly encourage biocompatibility testing prior to any device doing into your body). So, this is where I leave them. Crazy enough, they made my experience not so bad!

Absolutely the best care experience, Dr. Barget and office staff are so professional and competent…read moreIn providing advanced dental care. This practice has received a number of awards for service and satisfaction, well-deserved. I have complete confidence in providing a 5 ***** recommendation to all.

S&C Dental is the best dental clinic in Scottsdale. Amazing staff and facility. Courteous,…read moreprofessional considerate. Highly recommend!

I love this dentist office. The doctor's are excellent and I LOVE the therapy dog. I have been…read moretraumatized by by prior dentist and having a cute doggie in your lap really calms you down. Unfortunately, I will no longer be going to see S&C Dental. They charge TOO much. I have great dental insurance and it is depleted after one visit. They want all money up front before you even get the service done. I don't have thousands of dollars just sitting around to pay in full even before service has been done. They are NOT flexible at all with creating a dental payment plan. They just expect me to whip out a credit card and charge it. Like most working people I work paycheck to paycheck. I believe because of the swanky Scottsdale location, they just think everyone has that kind of money lying around. I am sad because I really loved that office.

We moved to Scottsdale about six or seven years ago. My wife did a ton of research before picking a…read moredentist and she chose S&L with Dr. David Ngo. I went with a different place at first because it was closer to where we were living. Well, that turned out to be a mistake. I ended up having a bad experience there and finally switched to S&L. Dr. Ngo and his team fixed everything the other dentist had messed up. Right away I knew my wife had been right all along. I've been going to S&L for four years now and they really are the best dental office I've ever been to. Dr. Ngo has removed all my old metal fillings and replaced them with modern ones, plus he's done a couple of crowns for me. Everything looks and feels great. My wife has also been extremely happy with all the work he's done for her too. I'm almost 55 and I've seen a bunch of top-rated, highly recommended dentists over the years, both here in the US and a couple in Mexico. Nothing else comes close. One thing I have to mention is how good Dr. Ngo is with people who hate dental visits or get nervous about pain. His work is excellent, but it's the way he takes care of you that makes the biggest difference. For example, the way he does Novocaine shots is unbelievable. You barely feel it at all. Every dentist out there should learn his technique. With all that said, I do think the front office experience could be better. If the customer service up front matched Dr. David's clearly caring vibe, it would be 100% perfect. If you're looking for a truly professional dentist who gives five-star care and service, this is the place. Dr. David Ngo at S&L is the only one I would recommend without any hesitation.

I've been seeing Dr. Ngo since 2018. On my first visit he spent extensive time examining my teeth…read moreand mouth and explaining everything thoroughly. He is knowledgeable and professional and always takes time to check in, even during routine cleanings. I usually don't wait more than 5 minutes for my appointments. There have been times where I needed immediate dental care and they are able to work with you to fit you in as quickly as possible. I have recommended him to many people throughout the last 8 years! At a previous dental office in Miami I had a terrible experience that started with a routine cleaning that turned into a root canal 6 hours later and left me with significant anxiety with all things dental related. I found out a few years later after moving to Arizona that the root canal was not performed correctly and I had to get it re-done. Dr. Ngo is incredible at calming nerves and making you feel safe when in uncomfortable situations, especially with anxiety. He talks through every step in advance and during the procedures, so that there are no surprises. He takes extra time when numbing the mouth so that the pain is tolerable and at times barely noticeable. I really appreciate this and feel like it's rare to find. I highly recommend Dr. Ngo and S&L Dental for all your dental needs.

Highly recommend Pearl Dental. They have the best in staff,…read moredental hygienist and dentists!! Both dentists really care about how you feel!! Everyone makes you feel like family! Grateful to find the gem Pearl dental is! Got my teeth cleaned. The hygienist made an excellent suggestion to use my water pick at night bc I don't like to brush at night. Don't care to taste toothpaste all night long. Used water pick last night. Got to keep plaque and tarted from building up! My mouth felt great!

I have been going to this dentist for more than 2 years. It is the first time in my Longines that I…read morehave ever had consistent care for my teeth. I feel very comfortable in the office and with all the personnel. They do not try and convince me that work needs to be done. They are kind and friendly.

Dr Susman and her team are aces! I have been seeing her for over a decade and have only the highest…read morepraise for her care and expertise. From routine cleanings and exams to emergent issues I always feel well cared for.

This location is a wonderful place to have all of your needs met. The office staff is professional…read moreand courteous. The dentists and hygienists are excellent and they are very knowledgeable and helpful.

Doctor Rouhani is an absolute delight ,very prompt and great at his work…read more Cindy at the front desk was excellent with the scheduling and any other questions that I had -overall a great practice - highly recommended.

I highly recommend Smile Concepts as your dental office. Dr. Rouhani D.D.S. is an excellent dentist…read moreas is everyone I encountered at his office. They took extra time to show explain everything to include what they found on my X-rays and offered personalized recommendations.