Do not come to this dental practice. The dentist and her staff are dishonest, perform very poor work and cheat the patients. The receptionist ( Patty) is not knowledgeable about anything and has very poor etiquette. She is very rude and denies patients their invoices, treatment plans, receipts, dental records. She will give some excuse that the computer is too old, slow or not working. I have been trying to request dental records for a long time and they will not give them to me. This dental office is violating HIPAA Laws by refusing to provide dental records.
About the dentist. Dr. Jacqueline Lopez fabricated prosthesis for an elderly handicapped relative of mine and the work was very sloppy and poorly done. The laboratory she uses is the absolute worst. The lab technician does not want to take responsibility for the work and only wanted to place fault on my relative saying she was the problem. Dr. Lopez is an accomplice to the bad work by not taking accountability for the work of her hired contractors, refusal to offer a refund or even apologize or try to reach out to make things right. I paid a premium for the most expensive prosthesis offered and they are so poorly made that my relative has never been able to use them because they cause so much pain and bleeding. She was paid in full and just stole our money knowing very well the work she did is not usable.
It is obvious Dr. Lopez doesn't care about her patients at all. She took advantage of an elderly person and stole almost 3 thousand dollars. My poor disabled relative had to come in 5 separate times for adjustments but it never helped. Dr. Lopez is a professional con-artist. She advertises herself as a Christian in a Christian magazine but she is the farthest thing from it.
If you've been to this office and feel you had bad work and were ripped off, file a grievance with your insurance company. They will investigate the matter and will provide a response.
Do not come to this office. There are many other dentists in the North Hollywood area that are honest and won't cheat the patient. This office has shown time and time again they care nothing about the patient and only care about making money. If you want to give your hard earned money away in exchange for bad work, pain and bleeding, then this is your place. If you want honest dentistry, go elsewhere.
The 3K Dr. Lopez was given is the only thing keeping my relative from eating. I would have taken her to another dentist but Dr. Lopez stole what took us more than a year to save. She is directly responsible in preventing a sick elderly handicapped diabetic from eating properly. This is the very definition of human cruelty.
Why should an elderly person have to suffer in her last years of life ?
I'll wait and see if they make contact with me to make the situation right. If they make things right, I will revise my review. read more