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    Gray Dental Group

    4.4 (7 reviews)
    Closed Closed

    Services - Gray Dental Group

    Cavity treatment

    Dental exams

    Tooth filling replacement or repair

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    Very Professional. Excellent blend of customer service and all the latest tech advances.

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    Endodontic Associates - Dr David Bird working his magic

    Endodontic Associates

    4.3(10 reviews)
    9.2 mi

    Dr Brent Haynes did a very professional job with my root canal I was a difficult case due to my…read moreanatomy and calcification issues, but he rose to the challenge and succeeded. It took 2 visits to complete and i was scared when i returned. Andrea, the assistant answered all my questions and her attention to details, made it as comfortable as possible. Her experience was greatly appreciated! I'm doing great now!

    Rating a two because I wasn't able to be seen here. Given the fact that the quality of dental care…read moreand the providers could not be evaluated, I believe a rating of one wouldn't be fair. This review is soley based on customer service due to inconsistent information when it comes to accepted insurance. I was referred to Endodontic Associates by my dentist, and I contacted their office on three separate dates, about insurance. My first call was to inquire about the insurances EA accepts. The staff member stated a few but stressed that she really couldn't know for sure. I asked if they accepted Humana, and she couldn't give me a yes or no answer but that I would need to call my insurance to verify if EA was in network. As a medical biller, I totally understood that this uncertainty happens due to the astronomical amount of plans and third-party affiliates. So, as advised, I contacted Humana insurance to verify if EA was in network. They asked for the name of a provider, I gave Dr. Duke's, and I was asked if the address was 4500 Memorial Circle. The agent also named the other providers and stated that "Yes, the providers at that office are in network." After speaking with Humana, I contacted EA for a second time, on June 26, 2024 and spoke with a different staff member. I asked if they accepted Humana Loyalty Plus DPPO, and she kindly told me that she was unsure and that EA has to contact the insurance plans to verify network status when they aren't sure. She further stated that I would need to contact my plan to verify if EA was in network. This was consistent with the first staff member and totally understandable, as I have to regularly contact insurance plans for network status myself. Having already spoken with Humana, I also used their member portal to search for in-network providers, and EA's providers were listed as in network. So, I enrolled in Humana's Loyalty Plus plan. Great! (See images.) Unfortunately, when I called EA to schedule, I was back to square one. I spoke with the first staff member from my original call on June 11, 2024. However, this time, she was quite confident that EA was out-of-network with my insurance company. When I explained that I had been advised twice to contact the insurance about network status and that my insurance has EA listed, she politely replied that "all the girls know we're not in-network with Humana...I don't know why they would have us listed, but if you call your insurance back, they will be able to recommend a provider that is in network." Obviously, that stung because I had already taken her previous advice and the advice of her fellow employee and had done just that. I had contacted Humana and verified that Endodontic Associates was in-network. It is okay if EA doesn't accept Humana, but I chose Humana specifically based on EA's in-network status. I really wanted to see an endodontist at EA as referred by my dentist, and I could have chosen another insurer. Please request that Humana has your practice removed, especially if your staff advises callers to verify network status with their plans.

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    Endodontic Associates
    Endodontic Associates - Humana's portal 7/01/2024

    Humana's portal 7/01/2024

    Endodontic Associates - Humana's portal 7/01/2024

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    Humana's portal 7/01/2024

    North Pointe Endodontics - Dr. Jared Schellenberg

    North Pointe Endodontics

    2.1(7 reviews)
    7.3 mi

    First and foremost, Dr Shellenburg is wonderful and did an outstanding job on two simultaneous root…read morecanals for me. I wish his office staff was even half as professional and helpful as he is. I have had so many calls, emails, and attempts at communications completely ignored, no return calls, and poor communication back this direction. I eventually showed up in person just to get a piece of paperwork needed by my med spending account. Now I have learned that they refunded an overage back to the med spending card when it should have gone to me (of the total I used up my medical spending for the year charging around $1900 to that and paying the remaining $300-$400 out of pocket). That overage should have been refunded to me and instead it went back to the card. I've called and emailed numerous times and no one returns the calls or emails until I send several and then it's only to say basically oops that's what they did and can't correct it (which is untrue), they just don't want to deal with mistakes or even basic communication.

    Live almost 3 hrs away, multiple texts, calls and emails about the appointment could be for…read moreevaluation and treatment in the same day. Filled out paperwork electronically and signed my name. Nobody mentioned that it was not received after ALL the different times of communication. The traffic was backed up for miles and made the news on 2/11/26 from a serious wreck. I called ahead and let them know and was told it would be fine. So, I drove 3 hrs. for an X-ray, and the Dr. was annoyed, explained what all I needed, and that they don't have time to do the treatment. I was on my third round of Clindamycin for an infection, needed a root canal, the one behind that needed an extraction, and in pain for about two weeks. I work in healthcare and try to be patient and understanding but I will not be back.

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    North Pointe Endodontics - Dr. Kim Wilkinson

    Dr. Kim Wilkinson

    North Pointe Endodontics
    North Pointe Endodontics - Welcome to our office!

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    Welcome to our office!

    Gray Dental Group - cosmeticdentists - Updated August 2026

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