The practice is modernized with state-of-the-art equipment. The dentists and staff are very…read moreprofessional and explain the procedure performed step by step. they explain all options and allow the patient to decide the path of treatment. many procedures are done "in-house" so you aren't referred to other offices, all treatment is explained clearly including "out of pocket" costs. A+ rating in my book!!

After being referred here and thinking this was going to be my new home for dental care I suddenly…read morechanged my mind. I had a few problems on a couple visits here. One visit in particular has given me negative results that no one has cared to fix to this date. I don't want to bad mouth anyone but this is how I feel and this is why I will cut this review short.

AI Mode All Forums…read moreShort videos Shopping Videos Images Maps News Books Web Flights Finance Search tools Feedback Felton and Associates of Chester 4.8(730)‧Dentist in Chesterfield County, Virginia‧Open Overview Reviews Photos Services About By owner Products Google review summary 4.8 (731) Reviews All cleaning43 feel15 understanding14 atmosphere13 +6 Sort by Most relevant Newest Highest Lowest Crystal Jarrell Local Guide·16 reviews If I could give zero star I would. This is by far the worst place for billing your insurance. If I could give zero star I would. This is by far the worst place for billing your insurance. Several times they billed my husband insurance with incorrect coding cause insurance to not pay. And then pass the cost onto the patient. The last appointment he had was over a year ago they assisted that insurance would cover the cost of the crown and told him multiple times that $400.00 he paid was all he would owe. Then per the eob from insurance company the insurance requested medical records as the crown was not medically necessary. They failed to send in the record insurance requested. Then they call my husband over a year later and say we owe $1400.00! Called the insurance and they pulled out a completely healthy tooth to put in a crown that was not needed. Stay away from here unless you like surprise billing. And all the staff in billing department are rude and refuse to try to get insurance to pay. I have been in medical billing over 20 years and this place is the laziest inexperienced billers. Stay away

Had high hopes for this practice after my past dentist sold to this one. They started off okay and…read morereceptive to how I was treated previously by the selling practice but it was all a show. Apparently my previous dentist had no logical billing procedure and I asked how much was owed after my son had his teeth cleaned? Their response was $2,000. So immediately when I started asking questions they couldn't answer why or where the charges are from. So I tell them I'm starting to lose my patience and a "manager" comes over and says come over here to my office. First she tells me to have my 9 yr old son to wait outside of the room. Absolutely not. Then she takes it upon herself to engage in a conversation with my son and why I'm upset about my bill. This is also inappropriate. She then goes from child counselor to self-proclaimed "big wig" who was brought in to fix all of their managerial problems. So she looks at the bill and says uh I'm going to need a week or so to check this out. Literally 30 seconds of looking at it and she also has no answer. Big wig skills right there, even better because after eight days still no call. As a matter of fact they refuse to answer the phone at all here. Leave a message and they'll call you back, maybe. Not me though I got text messages to solve problems instead. And when I tell whoever is texting me how about a phone call and stop being unprofessional via text, all texts stop after that. I sent one last text telling them I would leave for another practice if I didn't receive a call today after I called again only to not answer. So I can only assume they have all the patients that they need and get to treat them however they choose as well. I strongly suggest you not use this practice. Very unprofessional and does not care enough to even hire a proficient employee who can even answer calls. Absolute lack of respect and management. Patients deserve better.

I am so grateful I found this practice . I moved from California and have been a patient now for…read moreabout a year and a half dr gray is amazing I don't think I've ever been to a dentist and had no pain from beginning to end. The staff are very pleasant. Madison is great. They're very cooperative and accommodating with billing but most importantly as an immuno compromised patient they take great care to protect my safety and make sure that I am comfortable and safe so I'm very grateful for the excellent care that I've been receiving so far and I'm sure it will continue.

Yesterday, my wife and I had our first visits at this friendly, well-run facility. Sam greeted me…read moreand guided me through the on-line forms, helping me with a part that she knew from experience would be tricky. Our hygienist Katelyn was thorough, professional, and friendly and had a great deal of feedback and information. Dr. Booth was warm and knowledgeable and took her time answering my questions. We are happy to have found such a wonderful place for dental care!

We've been coming here for years and honestly we have no complaints. My whole family comes here,…read morekids included. Dr. Doss is great, she's attentive, never makes you feel rushed, and actually takes time to explain what's going on. If something comes up and you need to get in quick, they work with you on that too. The staff is great as well, they are all very helpful and overall just kind, sometimes that is hard to come by. Honestly if you're looking for a dentist for your whole family, this is the place, it is nice they have several locations but this location is our favorite.

After 20+ yrs of being a patient at VA dentistry today I quit their practice. Seems as if office…read morestaff when you call to cancel an appointment decides to cancel not just that one but another for 2/26/2026. I only asked to cancel an appt for 10/14/2025. So when I showed up today as it was on my calendar I was informed that I didn't have an appt. Took time to rearrange my day for this appointment. Walked out seething . Called asked for office manager who did call me back who tried to explain and twist it like I canceled my appointment... didn't feel like I was given a true apology. This wasn't my 1st time with appointment issues. I suppose when your business is so large and have numerous locations and long waits for appointments that quality of customer service goes down the drain. Customer loyalty too isn't important either. Well I won't be recommending you anymore in the future if anyone asks me for a dental group. You can say what you want but trying to be a spin doctor and lay blame on the customer when your staff assumes to cancel future standing appointments without asking and confirming is INEXCUSABLE!!!

Okay so where do I start I was recommended these people…read morebecause they accept Medicade They constantly tried to upsell me thing that wasn't so bad DO NOT GO HERE THEY TAKE ADVANTAGE OF MEDICADE The main dentist will not hold himself accountable to his mistakes He installed a crown wrong in my wife's mouth it doesn't sit properly it hurts daily and it collects food all the time On top of that all of my fill ins cross over on other teeth and now I am unable to floss When I call you guys you send me to voice mail and never call back so I'm going to report you guys on everything for your poor practice

I give 3 starts only cause this dentist office yes the front desk receptionist Monica is a nice…read morelady, plus the other dental staff, but yeah far as my work done horrible job and I won't be back. Dr. khan is very unprofessional far as his convos he be having with his woman assistants in front of patients and he also has an nasty attitude, they did my crown and it was wrong size & wasn't put in properly, kept calling get appointment get it fixed and have yet to get call back or nothing , playing ring around the roses. So I'm good I don't play when comes to my mouth especially being I model can't be having messed up teeth. The crown is short and I can just pop it in and out, plus it has odor I be having clean it out so don't get infected or give off bad breathe smh!! I'm taking my business elsewhere as you should as well.

Friendly staff, clean establishment, welcoming environment…read more I was greeted by the friendliest reception and front desk staff. They all smiled and was pleasant towards me. They were speaking on the phone to other patients and kept a friendly and calm demeanor and tone. I met with the dental hygienist Amanda H. and she was so patient and kind. I expressed that I was a coward and she was so compassionate and she had a gentle hand. She explained every step of the process and put my mind at ease. After a short while, Dr. Wong came in and did his examination. He was so nice and had the best bedside manner. He was efficient and thorough and answered all my questions. This is a place that I would highly recommend.

I was beyond unhappy with my experience here…read more The good part is that it is a lovely office and a lot of the people here are very friendly. The front desk staff is amazing. The not so good part is a bit lengthier unfortunately and sort of based on my personal experience. A little back story is that I'm a disabled vet, so generally, all of my care is handled at the VA hospital. Occasionally, when they are very backed up and overwhelmed, they will outsource you to a place in town and foot the bill for it though. Enough back story... Last year, I needed to have a new oral appliance (think like a retainer) made for my sleep apnea when my old one was damaged and the VA sent me here. This place gets the referral from the VA and I have my appointment to come in to have the imprint/mold made to make the appliance. Awesome! Except... they won't make the mold until they do a cleaning. Fair enough. It has been about a year since my last one. Let's do it. But wait... It is going to be a BIG job, so they want to break it up into two deep cleaning sessions and only do half of my mouth each time. *Sigh* Okay. Whatever gets me closer to being able to sleep again. Two separate cleaning appointments later and I go back for another appointment to have my imprint made and, wouldn't you know, I have a cavity that needs filling and they can't make the imprint until after that gets filled. *Annoyed sigh* After that filling, they can't make my imprint because they aren't happy with one of my previously done fillings, and can't (or won't) make it until after they rip out the filling that is already there and redo it. *Frustrated grunt* But they handle all the insurance stuff with the VA, so I just let them do it. I am still in UNBEARABLE pain a week later. I call because at this point, I am pretty sure they messed something up with the filling because even my wisdom teeth removal stopped hurting after two days. They will happily schedule me to come in and check if they messed up... After they clear it with my insurance and receive confirmation for payment. Which was the first time I actually got upset because I am in constant pain, still can't sleep, and they are charging to see if they messed up... Everything gets cleared up and I finally get to go back in after they are sure they will get paid. Obviously they say they did everything right, but they want to schedule another appointment for me to see about a root canal or extraction. But, they will not make my imprint until after I take care of that tooth that is "not messed up". At this point, my perception is that they were intentionally drawing out services to get the VA to pay for them. Whether or not that is actually the case, I still had to reach out to the VA, who did agree that it felt like I was being strung along and was no closer to getting the imprint for my sleep device. They immediately sent me to someone else who DID make the imprint and the device and I was finally able to sleep about 1.5 months later. Again, this is just my perception of my experience here, but I am very happy that I was not the one having to pay for every single appointment, especially a follow-up when I was pretty sure they messed it up.

We have had 3 children use their services and have always had a pretty good experience. They are…read moredecently priced. The facilities are always clean and well put together. We would recommend.

The quality of service itself is great and no complaints from the actual procedures but I do have…read moresomething to say about the customer service. Everytime I come in everyone seems to be in a bad mood or maybe short tempered. At the end of the day oral care service is expensive and its discouraging to receive mediocre customer service at such high prices.

Always great care. I have had problem teeth all my life. They were very considerate of my fear of…read morethe dentist because of all the mistreatment I received at other places. I would recommend this practice to anyone.

I love Dr. Keller! She does such a great job on my teeth. She's knowledgeable, caring, friendly,…read moremakes sure I'm good and not in pain ( which is what we all are worried about am I right?), proficient and is very good at what she does. I love the respect she not just show to me but to the staff as well. It's a great environment to be in when going through dental procedures which some can feel to be stressful. She's great.