I've been coming here for a few years now, even before the name/ownership change, and they're…read moredefinitely worth checking out. The dental assistants, dental hygienists and the dentists are all very knowledgeable and helpful.

I am extremely upset with the front office staff at River Run Dental at Colonial Heights. They are…read morerude, and lack accountability and responsibility. On multiple occasions they have incorrectly submitted claims to my insurance company causing the insurance company to not pay. Sometimes submitting my procedure to an old outdated insurance, sometimes submitting my claim attached to a doctor that is not covered in my network. (a doctor that I didn't even see) Each time the front office has been rude and dismissive, gaslighting me too feel as though I made a mistake and am late on payments. After I have spent my own free time to follow up on why the insurance did not cover the procedure, it has always been because the dental office has been careless while submitting the claim. When I call back to the dental office with this new information all I get is more attitude and told they will look into it and will call me back, but they never actually do either. The dental hygienist, and dentists have all been pleasant and professional, but unfortunately the front office is a mess. Because you can not separate one from the other, I highly suggest going elsewhere.

A wonderful atmosphere of love,warmth,greeting,joviality and comfort.Treatment was…read moreprofessional,thorough and comfortable. Dr.Vernon actually cares for her patients and shows it throughout treatment. I recommend her services to everyone.

From the owner: Our providers love helping our patients enjoy healthy, attractive smiles. Our entire team is…read morededicated to making dental care easier for you, with friendly service, convenience and plenty of personal attention. We cater to cowards and are here to create a more pleasant, less stressful dental experience for you, every time you visit. We truly are the dental practice with a heart.

I'm so tired of this place literally playing in my face. Reception is always nice and professional…read morebut the dental assistants need more training. It feels like it's their first day everytime. One particular visit the water attachment wasn't working properly so she used the dental tools from my try to fix it because they couldn't find pliers. She then attempted to use them on me but I quickly stopped her and reminded her what she just used them for! Dr. Varkey has become rough and rude if you question him at all. His work has actually worsened the condition of my teeth and mental health. At one visit he was resting his body weight on my face, I stayed quiet but eventually started to tear up. He become super frustrated saying " you're always here and when you come you're a problem! " The tears really began to flow as he partially finished the work. I'm so thankful to the lead assistant for hugging me up and trying to make it better. Unfortunately I still have to see him again to finish up work (uncapped tooth left open for 3 months) and hopefully not leave out with ANOTHER ROOT CANAL. Those are given out more than the toys in the treasure box. I'm down to 19 teeth since United Smiles and requested dental partials now that I can't chew many solid foods. That was a year and a half ago and the response everytime is I'll look into it. Wish me luck on the upcoming appointment, hopefully they'll be playing Brain Adams and not that "Mexican Music" to uplift his spirits. HIS WORDS NOT MINE.

Very unsatisfied with the customer service given from the person at the front desk. My daughter had…read morean appointment and when we were done, I was trying to make a follow up appointment. I was told that I had to wait because she was entering info from other patients, once she was done she would help me. She finished entering the other patient's info and she was on her cell phone and other people walked in and she continued to help them, instead of helping me out as I was next on line to make a follow up appointment for my daughter. Very unprofessional, she ended up not helping me at all and I walked out. If I could give 0 Stars I would.

Horrible, first he missed and stabbed me in the lip with the numbing needle, I told him my mouth…read morewas not numb, he started trying to rip my teeth out, I never been in so much pain in my life, it was horrible and I will not be back! He was too rough! Then the next day I called to cancel the follow up appointment because I was not happy with his services , the dental assistant called me back and was trying to argue with me! How unprofessional. Find some where else to go if u need a tooth pulled don't go here!

Michelle Szuhaj a minute agoNew-Edit Delete…read moreTOTALLY DISAPPOINTED! I broke a front tooth cap/cavity while travelling and relocating to FL from PA. I already had a serious setback to my relocation efforts before the tooth broke. So while stopped in VA I found Colonial Heights and they had a early morning availability to "glue" my tooth & "fix" it. After paying $400 for the visit, x-rays, & extra supplies to attached the facia...the tooth then broke again within 36 hrs. UGH. Upon calling the office and leaving messages...no one will return my call. I am requesting a refund. Relocation is expensive, and EVERYTHING helps! Can't find an email & no one returns calls.

Nice office with a friendly staff. The dentist & assistants were personable & skilled at what they…read moredo. It was a very good experience. Thanks!

VERY money oriented....Wanted to take out my old fillings and replace with expensive CEREC which is…read morevery invasive. My oral surgeon said "NO!!!" An ex employee sent me a letter saying I was owed a refund that this office had kept and it had been done to MANY patients. I called office and MRS. Schleicher answered. Gave me an odd explanation and I received a check in the mail from an overpayment 5+ years ago! I'd avoid.

I am not the person to ever give a review. Ever. Personally I cannot stand reading a scathing…read morereview turned novel. So I will keep this short and sweet. I had to have all four wisdom teeth removed. From the consultation to the follow up appointment, my experience with the entire staff was horrific. Putting it lightly, they are all unprofessional and rude. I do not, nor will not ever recommended anyone to subject themselves to these people.

From the owner: A Warm Welcome from our Office. Over 16 Years We have been a people-oriented dental practice. We…read morelook forward to knowing you as friends as well as patients. Dr. Shufford and staff provide concerned individualized treatment to all of their patients. Our office provides full range of surgical care Our surgical services are comprehensive. We provide the following treatments: Extraction of teeth and surgical removal of impacted teeth (wisdom teeth), insertion of dental implants, biopsy and treatment of oral and facial pathology, repair of lacerations and fractures of the jaw and face, reconstruction of the jaws and bone grafts and temporomandibular joint surgery. We accept patients on a referral basis from your family dentist and/or physician as well as anyone who is in need of our services. Earl L Shufford DDS, holds a BS degree from Houston-Til lot son College in Austin, Texas. He received His DDS from Howard University...

Absolutely the worst experience with a dental practice. They won't answer the phone and WILL NOT…read moreCALL BACK. I began a process for an upper denture in Dec 2020. It is now Jul 2021 and nothing.

This place is a complete joke!! As a new patient, I called to schedule an appointment in January…read more2019. I was told there were not any openings until April 2019. So I scheduled my appointment for April 18, 2019 @ 2 pm. The day of the appointment, I showed up 15 mins. early, only to see a sign on the door, saying they were at lunch from 1-2 pm. When the door was unlocked, I went in and started to sign the sign in book, when the receptionist (Amanda) asked for my name. After giving my name, I was told my appointment had been cancelled due to the one hygienist that they had, not being able to come in. I then asked why I was not contacted, and Amanda responded that "They" reached out to me first thing that morning. After asking the number of the office, I showed her I did not have any missed calls, voice mails or texts from that number. Crickets!!! At this point, clearly Amanda was telling a lie, and tried to shift the blame back to me. I stated that I had waited almost 4 months for this appointment, and I also had to miss time from work. No concern whatsoever. At this point I want to speak to a manager. I am told that Dana could be reached at the Hopewell location, After several failed attempts at reaching Dana, even after leaving my name and number, I knew this business was not only shady, but the employees had no integrity at all, or concern for their patients!!! Stay away people!! There are plenty of PROFESSIONAL, REPUTABLE DENTISTS out there. NOONE should be subjected to this type of treatment. I am shocked that they are still in business. If I could give 0 stars I would. The good thing is that the BBB now is aware of this shady business. #KARMA