So I wanted to get an SSD installed in my aging iMac and was curious on some details, pricing, etc. ; I emailed several Mac repair locations for some help. Sean and his team at the Denver location were SO helpful and informative, they were my choice and I am SO happy I chose them. First class customer service from dropping off to finishing the job FASTER than they initially predicted. Great place!! read more

Can't say enough good things about the Denver shop (and the Boulder store is great too). Joshua couldn't have been kinder, friendlier, or more helpful--he was unfailingly patient and gracious with us, with the other customers in the store, and with customer he had on the phone when we walked in. We'd had an iphone screen repaired in Boulder (took less than an hour, service was super friendly, and phone was returned fully charged, which was a nice bonus) and needed a new battery as well. Joshua gave us a couple of things to try just to make sure a new battery was really what we needed, and when we came back he charged us just for the part--no labor. I'm happy to have any excuse not to go to the Cherry Creek Mall, but I don't need one to go to DMR--it's just a conscientious and well-run business with awesome staff. Will definitely be sending my family of Macphiles here from now on. read more

This place was good at apologizing, I'll give them that. My partner took my MacBook in that he had dropped, they could not save my hard drive, so put in a new one, and put my last backup on from 2011. Whatever. A lot of great stuff is gone, MY bad. However, whatever they did, my iPhoto is completely unusable, they sold my partner an incorrect charger for his machine, and when we went in to drop $400.00 to pay them for making one 2 year old MacBook Pro and one ancient Mac book work (turn on), they told me the bathrooms were not public. After my partner drove my MacBook Pro back down there today, they had him waiting for a few hours then told him they can't make my iPhoto work without MY external hard drive. They needed our external hard drive to save the photos on to make the app work- don't they have one? Aren't they a computer store? I am not pleased with their hospitality, or their skill. read more

So my phone stopped charging. I was super nervous because I'm traveling tomorrow and the idea of getting home without a phone was not something I was looking forward to. These guys fixed my phone on my lunch break and were so friendly and welcoming. They insisted on double checking to make sure it was taking a charge. And they didn't try to pressure me into fixing more then I came in there for. Thanks guys! If I lived in Denver this would be my go to phone repair shop! read more

They fixed the screen on my iPhone 6s quick, everything looked good until I got home I was using the keyboard and it wasn't letting me type, or when in an app the screen wasn't letting me scroll or it'll freeze, I would have to close out the app and then go back into the app to use it. It's quite annoying, when I was using the phone with the screen cracked it wasn't even doing this. I'm not sure if the repair came with warranty *UPDATE* took my phone back and they fixed it! Took about 45 mins and every thing is good! They also have a 30 day warranty on repairs! Thanks! read more

Took them over a week to fix my laptop, told me to buy a new one in the meantime. They refused to call with updates about parts arriving, as I had requested. The employees were super rude and egotistical, and they don't even let customers use their bathroom after throwing $1k at them. Next. read more

Brought my iPhone in today to get the screen replaced, I come back an hour later and the sim card slot has stopped working. Now the phone is completely useless. I'd suggest going to apple and getting a new phone for 200 bucks or craigslist and buy a used one. You'll spend 10% of the time and get a product you know works. These guys will apparently break your stuff and leave you with a "sorry". read more

Not a fan of this place, although I wish I were. I came in to have my hard drive backed up to my external so that it would work with my PC. They charged me $40 and when I hooked up the external to the PC it didn't work. Turns out they charged me $40 just to ensure time machine was working which it wasn't. The guy at the shop told me that it would take a few days. A week later I called and they said that it was ready but NO ONE had called. I also asked them to give me a quote on my iMac and it took them 7 weeks! I called every week to check in and they were terrible about getting back to me. When I finally sold the Mac to them, they took 3 weeks to get me the check. Worst service ever! read more

Walked in without an appointment, with a COMPLETELY shattered iPhone. The check-in process was super fast and the young woman who helped me said they'd have it done in a jiffy. And alright, she wasn't super happy or friendly, but she took my phone back to the wizard behind the curtain...and that's pretty much what I needed. I stopped back by after lunch and the screen was perfectly replaced. The guy that helped me check out was nice and friendly. The alternative for my stupidity would've been a much higher price at Apple or AT&T. Their quick turnaround meant that I didn't have a huge impact to my life. They do offer a butterfingers discount...if I drop it again, I get $10 off my next replacement. I hope to never see them again, but if I need to, I wouldn't hesitate in using them again. I can't recommend them highly enough. read more

These guys are amazing! I've taken several Macs in for them to work on and they always come back in great shape. I also dropped my bosses phone off here and it was ready super fast. He won't stop raving about their service and price. Thanks again! read more

The guy here was arguing with me and was trying to get free money off of me he told me stop complaining and wait for the laptop on top of that they did not have the laptop ready. NEVER GO HERE read more

Good service. Fixed my apple product quickly and effectively. Couldn't have asked for more. Thank you.

They took several days longer than they said it would take to fix my laptop. No problem, but to add icing on the cake they asked for $50.00 more than I was "quoted" on the phone when I came to pick it up. Nice people but Stay away. read more

Good place to get an iPhone repair or Mac upgrade I took my MacBook Pro here to get upgraded to a 16GB Ram Just called ahead to make sure they have your parts. read more

I brought in my macbook pro from 2009 that had a broken screen and had become increasingly slow due to OS upgrades and running new software. The customer service and detail around the options available to me were great -- friendly, attentive and answered all my questions. I can also appreciate that I was the only person in the store (versus going to the sh*t show that is the Mac Store / genius bar). I ended up getting my screen replaced and going the option of adding more RAM and a clean up of my system. There is a noticeable difference in the speed of my computer now -- I'm actually quite surprised that my mac from 2009 can still perform this well. Thanks to DMR for restoring it and giving it more life. read more

The hard drive on my MacBook was failing. While Apple was willing to replace it for free, they couldn't recover any data off the old drive. So I brought it to Denver Mac Repair. They were able to recover pretty much everything. They also had the cheapest prices around, I called several different places. After Apple replaced the hard drive, the guy at Denver Mac Repair (Austin) restored all the data back to the computer, so it was pretty much like we had it before. He definitely didn't have to do this. read more

It's places like this that treat you so well you feel compelled to write a review. Wife spilled lemonade on her laptop and I'd been to Apple where all they suggested was a complete restore ($800) and another Mac shop in town where they were so arrogant, dismissive, and busy saying no before even looking at it that I'd had it. They had tried a sled for the HD to at least recover her data to no avail. I walked in this place and they were super friendly from the first foot in the door. Ran through my cut and dry options and I ultimately decided on just scrapping the machine but trying some data recovery. They did the recovery immediately and I came back to get all her data back within a couple hours. Even if they hadn't been able to recover the data they'd get 5 stars just for how helpful and friendly the service was. Highly recommend! read more

Long story short: I have awful iPhone luck. I smashed my iphone 6 three days after getting it. That sucked. I used another repair shop who seemed super convenient, they came to my work and got the job done quick. The side of my screen started to lift about a month later, and in attempt to keep my phone from being in two pieces, I "foolishly" pushed it down, shattering the screen. Day by day, another piece of my phone would fall off and eventually it just stopped working. Said company said I should have never touched it, and that my phone was now not under warranty. That replacement was $149 DENVER MAC REPAIR saved the day. I had heard they did a great job via a friend who got their computer repaired there. Stopped in, got the warmest welcome, and it was just $119 for a new screen. I also got a sweet iphone 6 Otterbox case that they just got in, with a couple bucks of a discount. Don't order a replacement phone through insurance and wait two business days, for someone busy like me (a wedding planner) this 45 minute repair was the best option, AND $80 cheaper. read more

I have dealt with Apple stores in Dallas, Baton Rouge and here, Denver. After receiving a quote from the Cherry Creek Apple, I decided to give these guys a chance. They are true to their word. Faster and less expensive than Apple and no appointment needed. Believe me when I say that you don't have to be a Genius to know these guys are the better choice. read more

They have a customer for life! I took my son's iPhone 6s in to get a new screen. They were short staffed and very busy. Because the repair took longer than promised, they significantly reduce the cost of the repair. They were very kind! While I was waiting, I had the opportunity to observe the service and assistance received by several other customers. Each person was treated well and with patience. This is impressive because I knew the work was piling up. Sure, my repair took a little longer than expected. Thanks to the guys at Denver Mac Repair, I still left feeling like I had been treated very well. As for my son, he's thrilled to see his phone looking like new again! Thank you, Denver Mac! We'll be back. read more

Crazy prices and rude service gets you zero stars in my book.

Refused to repair hw under an REP program one day out due to a ... blzzard... machine sat for weeks and no gpu was ever ordered. I was ripped off read more

Great customer service-- thanks Oscar! One stop shop for discounted apple accessories. Definitely recommended this repair shop over an apple store. read more

I recently spilled cider on my macbook, so hastily did some research and went to Denver Mac Repair the next day to get it salvaged. I needed to get the laptop back fast; I had 3 projects due that week, so I paid for a rush job. Now while I'm sure it was much less expensive than an Apple store repair; they still charged overall $300 to clean it with a rush job. 1) They essentially just made sure the machine will turn on; the keys are unusably sticky! Wouldn't cleaning the keys be part of a $300 cleaning? 2) They didn't call when it was finished; after 3 days of stressing waiting on their promised call I called and they informed me "oh yeah we're done come get it." Time I could've used to be working on everything. The keys are still so bad I'm probably going to get a new laptop anyway. But at least the trackpad works now. read more

I tried to fix the broken screen on my 5s myself with the result that I had a new working screen but half of the phones features didn't work anymore. (Voice control, front facing camera, earpiece speaker, brightness sensor...) amateur hour! So I brought my phone to their RiNo location (appointment only) which happens to be very close to my work. They don't work on the phone at the RiNo location but the shop brings it to their main shop, repairs it and brings it back to the RiNo location. Had my phone back in 4 hours and everything works again. Didn't need any new parts, just a professional assembly, so it only cost me $40. Which is - combined with my new screen from Amazon - still cheaper than what a lot of other shops charge for a screen repair. Next time I would save me the headache and just bring it to Denver Mac Repair right away. read more

Really enjoy working with these guys. Had an iPhone issue, and despite my warranty running out after 30 days, I was given the same treatment after 60 days, and my phone was fixed on the spot. Honest, hard-working and good people. I've recommended Denver Mac Repair to several friends! -Chris B. read more

My iPhone 6 screen shattered on me last week, this week I'm on the road for work and use my phone quite a bit. I brought it in for repairs and it was done in 45 minutes as stated upon my arrival. The staff was very friendly and helpful and even help a nice young lady finish her self repair job in about 10 minutes flat. The prices here are also better than some of the other repair shops in the area. keep it up peoples :) Troy read more

I came here because of a recommendation from a certified store due to the age of my mac previous mac (2011). Unfortunately, I had an extremely negative experience due to the representative Oscar. I think I've written maybe 2 reviews in my life. I don't like to get people in trouble because we all have bad days but I don't think I've had a less professional experience - so here we are. I had just purchased a brand new mac and was looking to transfer over my data from my older one. I arrived at 3:10 on Saturday 4/20, I mentioned to him that I was aware that they close at 4 on Saturdays. He mentioned it was fine as there were no techs until Monday and he would just be taking the order for them - all is well so far. That's were things began to go south. He had written up the order for a sweep for malware/viruses etc. on the old laptop and a subsequent transfer of apps/ documents to my new laptop. At this point I began to ask questions based on some of my music programs being pulled over. As a result we realized that my old laptop has a 500gb HD while the new laptop has 200gb. This makes things more difficult as it would no longer be a direct copy due to the size difference. Oscar recommends I buy a different laptop with a 500gb HD but informs me that HD are getting smaller - so to me this just seems like kicking the can down the road. Now while I'll admit I'm not the most tech savvy person in the world I'm no dolt either. As I begin to think of other options with him I sense a growing annoyance. I get it Oscar, maybe I'm asking questions that seem obvious to you and maybe you're thinking about the margs you're going to be getting when you get off in 20 minutes.This doesn't bother me despite the fact that if I already knew the right way to do this I wouldn't be here trying to give the company you represent money. I eventually arrive to a solution that I think would work: transferring my applications all over (13 GB) and transferring all of my other files over to an external HD that I brought - I can pull them as need. He then starts rattling off additional charges to do what I proposed and it it comes to around 500 dollars - he says to me VERY condescendingly " Are you really trying to do that??" . I then point out that based on my solution I would no longer require previously discussed services such as two virus sweeps (any risky docs would go to my external and any of the files I would pull manually wouldn't be a risk and transferring the apps to the new computer wouldn't be a risk). He then says he's confused by this and that "[You're] really asking a lot right now, (chuckles to himself) we close in 15 minutes". This is as if I was asking him to repair it on the spot as opposed to just discussing what I would be charged for. It's hard to explain this via text but at this point I look at him a bit perplexed and kind of laugh to myself because the way he said it was SO condescending. I then told him alright maybe I'll just call in on Monday so I can talk to a tech but informed him that he may have just lost my business. He say's "thanks for wasting 30 minutes of my time". WHAT?!? Wasting? If you get paid to help people with their mac problems at DENVER MAC REPAIR and if that's a waste of your time why are you even working there Oscar? Lets not mention that no one was in the store when I walked in and and only one person walked in during my time there only to ask to charge their phone. Oscar then says something under his breath that I don't catch. I inquire to what he's said, he doesn't oblige. At this point Oscar has admittedly gotten under my skin. I passive aggressively remind him of the title of the store and ask him if he's read it in a while. My fault but I can only take so much. His response is "GET YOUR ASS OUT OF HERE". I respond "I plan on it, you have a good day Oscar" verbatim. Usually I'd make an Oscar the grouch joke right here to lighten the situation but seriously man, someone needs to look into your behavior. There's a reason that guy lives in a trashcan - because nobody likes him. read more

I walked in with a iPhone with a bad display. The guy said an hour and it was ready when I came back. Display looks great.

Efficient, timely, respectful, reasonable cost, helpful... and Honest

I brought my iPad in for battery replacement figuring they would be quicker than sending it to Apple. What a huge mistake. Five weeks later these guys are telling me it's still not done. I finally had to tell them I'll just come in and get it at this point (maybe I can send it to Apple before the summer is over). I was told that I couldn' pick it up because it's not there. I'm confused, I thought this was a Mac repair shop and not a Mac drop off store. I could have done that by taking it to an apple store. Anyway, completely frustrated and disappointed with this business. I'll post again when I have my broken iPad back in my hands...i wonder how long this will take? read more

I'll give 2 stars because the guy that helped us was great. We paid over $400 because my MacBook Pro keyboard wasn't working. When we got it back, the keyboard was the only thing that worked. Somehow it was booting up into Bootcamp (I have to tell it to do that) and saying the device needed to be repaired. My original disk was messed up as well so after erasing and attempting a full reset and re-install, we just took it directly to Apple to fix. I don't know what happened or what kind of "testing" they performed but it almost ruined my laptop. From now on, I will be going to Apple directly or one of their approved repair stores (this one is not). read more

I am going to be straight up here, as I am not one to hold my tongue or be outspoken. When it comes to the service quality of denver Mac repair I am absolutely disgusted... That their level of service is not the nationwide standard. They go above & beyond, I was even very pleasantly surprised with the macadamia nut cookie recipe I was given by the extremely overly talented & humorous lady that did the intake on my laptop that was having some issues ( all of which were diagnosed & resolved earlier then projected). Seriously these cookies are super yummy. Prices are efficient, service is highly effective, The customer service is on point. I feel like I'm circle talking here. read more

Disappointing experience. DMR repaired the screen on an iPhone 6s Plus to the tune of $220. Two weeks the later the screen cracked again while it was in my pocket. I took it back to the shop, assuming that the previous repair was defective. The employee implied that the damage couldn't have occurred while the phone was in my pocket (I did, I swear). At any rate, the warranty didn't cover the damage and they wouldn't even offer me a discount on a second repair. I would have expected them to work with me a little more. It seems to me they're more interested in turning a profit than standing behind their repairs. Admittedly, it's not the most egregious thing that's ever happened to me, but it is disappointing. I wouldn't recommend using this shop for your Mac repair needs. read more

I have used DMR several times they always do a great job and are quick. I recently went in with my old iWatch and they went way above and beyond to rescue my watch and make sure I got great service. I highly recommend DMR. Thanks for the great service Betty and everyone there! read more

Denver Mac Repair is THE place to get anything Mac fixed. Great people, fast, friendly service, and if they can't fix it, it probably can't be fixed. Prices are very fair, too. I live on the other side of town with an Apple store nearby, but it's worth the 40 minute drive (with no traffic) for the great service they provide. I could go on forever about how great I think they are, but I think you get the idea! read more

Wow is all I can say after my experience with this company. I had given up hope after my headphones had broken inside my computer, and no one could get them out. Apple said it would be $400 just to get the part, let alone the service fee. I had resigned myself to a broken computer when I passed the store by chance. Everyone was kind to me and I got updates on prices and when they had hands on my computer. In less than 24 hours my computer was fixed for a third of what I would have through Apple. It works great and I'm so thankful for this experience. read more

My go to spot when I need my phone or my apple products fixed. Screen repair was 85 bucks and they did a fast and great job.

I definitely wouldn't recommend this store to anyone seeking quality, fast, and economical service. I had used this place a few years ago for a broken iPhone screen and had a positive experience. However, based on my recent experience with trying to repair two laptops, I had a poor experience. Not only were the repair costs higher than expected, the service was poor, and rarely received any status updates from the store. I would definitely not recommend using the store. I recently brought in two Apple laptops for repair on damage not covered under Apple Care. One needed a screen replaced, and the other had liquid damage. In order to start the process, the store required that I pay a diagnosis fee, which would ultimately be applied to the total repair fee if i decided to use the store. Initially I spoke with someone who indicated that the final cost likely wouldn't cost much more than even the diagnosis fee, and would almost certainly be under the amount that Apple would charge. Ultimately though, both repairs cost at least as much as Apple would charge out of warranty, if not more. I still decided to leave the laptop for the screen replacement at the store largely because I had already paid the diagnosis fee. While the screen was successfully repaired, the service took over a week, and ended up costing somewhat more than the Apple store would had charged. Plus the Apple store would had replaced part of the casing, which was not replaced on this repair. The final estimate for the other laptop that had liquid damage also cost more than the Apple Store would had charged. I initially decided to leave the liquid damaged machine at the store and have it repaired there as well, since I had already paid the $150 diagnosis fee. The store told me that the machine needed a new logic board, which could sometimes be hard to find and would require a wait. Eventually after waiting for several weeks though, I decided to take the machine to Apple and get it repaired. Apple then repaired it in approximately two days. During the entire process I rarely received any status updates from the store, and I had to take it upon myself to call the store every so often to check up on things. read more

I have dropped in here a couple times to fix the screen on my phone. The second time my phone would not even turn on and was in pretty bad shape. Each time it took 5-10 minutes. Super fast and friendly service. Which is important when I have a job that relies on me answering my phone. I definitely recommend this place. read more