I have stayed at this hotel all the past week for the IESALC Technology Meeting. I used their facilities all week. This review will cover what experiences I had as a guest and conference attendee at the hotel.
The Conference Facility - The Good:
It was very handy that the conference facilities were very close to the room. Made navigating the property very easy. The hotel is located within a 10 minute drive from most everything you need - and within a walking distance of a few good restaurants. The hotel staff was friendly and mostly helpful. It was also nice having overhead lamp heaters to warm you up while walking in. Also, the hotel, from upper floors, has a good view of the front range mountains.
The Hotel - The Bad
First, the hotel rooms are not modern and in need of major renovations. The only thing that is modern in them is an actual HD TV. This was nice - as some hotels have the HD TV without an HD signal. The rooms are in desperate need of renovation. Although my bed was clean, it was very uncomfortable (woke up mid week with a horrible crick in my back and neck) and the pillows flatten to a pancake within an hour of laying down on them. Almost every day half of my new bath towels had stains and were in need of replacing. The desk chair and carpet had stains. The walls are thin as paper! The first night I had the privilege of hearing the couple next to me have sex around mid-night. After the first night, the guy on the other side of me would cough and it sounded like he was right in my bathroom with me. Also, the gift / snack store closes around 8pm - and i could not find any other means around in the facility after 8 to get a snack. The whole hotel room floors have a musty old smell to them.
The Ugly!
The 2nd night I was in my first room, I heard gurgling noises coming out of my toilet. I thought it was just air in the pipes so didn't think anything of it. About 5 minutes later I walked back in the bathroom and the tub was about 3" deep full of raw sewage!!! No questions asked, I promptly called the front desk and demanded a new room. The hotel gladly accommodated me and apologized. They had no rooms on my tower, so they had to move me to the further tower. I hoped that the rooms were better - but they were not. While a coworker and I moved to the new room, I stopped by the front desk and spoke with Lorenzo - the supervisor on duty. I told him I understand things happen, but it would be appreciated if they could make it up to me for having to move rooms at midnight. He said he would be in touch. The next day I found an apology note under my door with a credit of 5000 rewards points and a free breakfast. Insulting to say the least. I am not sure if 5000 points gets you much - but I know as a Hilton member it takes 20,000-30,000 points to get a night anywhere. And Hilton has gladly given me 20,000 points before just for bad wi-fi connection. Also, I already had free breakfast due to being a conference attendee. In addition, I believe I left a $40 pair of earbud headphones in the sewage room and called Lorenzo and asked if he could check to see if they were up there. He said they would find them for me. i never heard another word about them. He never got back with me. Today upon checkout, I went to the front desk and spoke to the girl and asked for management because of the issues. She asked about the concerns and gladly credited my account back for 1 night of the issues. I think this was the minimum that Lorenzo should have done and it took me going back a 3rd time to get it - and I still don't have my earbuds!
So due to just the run down hotel rooms, disgusting sewage issues, having to move at midnight the day of my presentation, and the loss of my earbuds due to having to move in a haste - I strongly recommend not staying at this hotel. It took me pulling teeth to get minimal fixes for my hassles and still feel the hotel still owes me for the lost earbuds and possibly more for the unacceptable issues.
After talking with many at the conference, although I was the only one I know of with sewage issues, nobody I spoke with had anything good to say about the rooms. Multiple people stated, and I agree, definitely not worth the price we paid for the rooms we got.
If it wasn't for the clean beds and convenient conference facilities, i would have given this hotel 1 star. read more