I stopped in to look for a new bed. I was quickly approached by a sales person asking if they could help. I let them know I appreciated it but would come find them when I was ready. I know everyone is trying to be helpful (and earn that $$) but its annoying to be asked every 5-7 minutes by different people if you need help. I found just the right mattress for me and found the sales person I spoke to at the start. The mattress was reasonably priced. Not too soft and not too stiff. We wrapped up the sale and arranged delivery for a few days later. I was in and out in less than 20 minutes flat. Perfect! read more

Denver Mattress - Mattresses Near Me - Denver, Colorado

I interviewed at this location, I had a great first interview, but the second interview with the Regional Manager, Cliff, was completely inappropriate and unprofessional. He began the conversation by threatening me--stating that if I lied, he would find out. From there, the interview took a very personal and invasive turn. He asked extremely detailed questions about my childhood, family background, relationships, schooling, and even girlfriends going back to elementary, middle, and high school--none of which were relevant to the position. At no point in the interview did we discuss the actual job, the company, or anything related to sales or qualifications. As a 45-year-old professional with years of experience, I've never encountered an interview like this. The questions were not only inappropriate, but crossed a line into being uncomfortable and borderline interrogative. I nearly walked out. I brought my concerns to the Director of Regional Sales, Mike Lipchik, who unfortunately dismissed them by saying they "just have a different interview process." Based on this experience, I would strongly caution others before applying. This was not a standard interview--it felt intrusive, unprofessional, and frankly disturbing. read more

This is all based on delivery service. Delivery team was very rude and careless. From the second they arrived to when they left you could tell they were in a hurry. The old mattress was thrown down the stairs, which broke three picture frames and damaged the wall. Glass everywhere! Not even a sorry. He said " do you have a broom and trash can?" Then was told to call the store about the damages. They made it seem like it was our fault. My wife with 3 kids under 6 was left crying and cleaning to make sure all the glass was picked up. I would definitely not recommend delivery service. I feel they took advantage that my wife was the one home taking care of kids. read more

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11/11/2021 - 7:30AM - Aggressive Truck Driving Behavior I-70 East bound from Commerce City to Aurora. 7:30AM on 11/11/2021 - Driver Driving Fast, Aggressive, Jerky, Tailgating (1-2 car lengths), Staying on Passenger vehicle lane (left lane) for several miles. Trucker merged late driving outside the lanes in order to squeeze into a heavily trafficked highway on the left lane (this was not an on ramp lane). There was plenty of notice that the lane was ending and merging. This was on to a passenger left lane, where a van line should not be. This is where I took notice of his behavior as it was very unusual from any trucker I've ever witness on the highway. Then he proceeded to tailgate the car in front of him trying to push traffic forward it seemed in a very aggressive intimidating fashion. I drove along side for the next several miles, and he was continuously aggressive, it was irrational because nobody around him was aggressive nor giving him a reason to drive like he was. He just seemed to want to push traffic around with his truck. This was a Denver Mattress Truck with number DMC-202 Colorado Tag #: WVO733 read more

Denver Mattress - Mattresses Near Me - Denver, Colorado

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Ran into some issues with the bed frame that i bought with my mattress and brought it back for some assistance. Jack was incredibly helpful and got our issue solved quickly and in an affordable manner. Give Jack a well deserved raise for superior customer service. read more

We were exposed to sexual harassment, intimidating, hostile, offensive, and uncomfortable behavior when shopping for a mattress on last Thursday afternoon 1/4/24 and being helped by the Manager Danny, who was helpful showing us different mattresses. When my girlfriend excused herself to use the restroom the remaining 3 male sales people were observed at the sales desk watching pornography in full view on one of the computers, which was very disturbing. Any reasonable person should be aware of this hostile shopping environment!! when we were getting pricing observed the staff playing cards and gambling at the other side of the counter. BEWARE, Stay away! read more

The Denver Mattress Company was quick to respond to the challenges we faced in the delivery of the product to our home. The situation was unfortunate but the company stood behind its promise. I appreciate their efforts to research the issues and create a solution. read more

Unbelievable service. Bought a full bed and spring box a month ago, but only delivered the bed not the spring box. And the manager was very impatiently told us mistake happens, they can only deliver it after 10 days. Or we could pick it up by ourselves. Come on! What kind of furniture store don't have a truck or contractor to help customers out? I have a feeling they just don't want to spend money to fix this problem rather than they can't doing anything at this moment. Won't go back again. read more

Great selection of mattresses. It took a while for someone to approach us to see if we needed help but that's not a big deal. We were told that the accessories needed to picked up in store. When I went to get them they did not have the pillows so I would have to come back or they could fedex them. I chose to have them shipped. We received king sized pillows which were too big for the protectors we received & our queen sized bed. My husband went to exchange them for a smaller size. They brought out mediums instead of firm as ordered. No big deal they corrected it. Turns out the firm is too firm for my husband & after 2 nights he can't use it. We are hoping to exchange it. Tried once & they didn't have any in stock. I'm very happy with the mattress & haul away. It would be nice for as much as you invest in a mattress etc to make the process as convenient as possible on the customer. read more

Annette helped me and my girlfriend pick the best mattress and still stay within my budget. Was willing to work with me and got a great deal thanks to her! read more

Tate helped us find the perfect mattress today and was patient with us as we tested out many of them. He wasn't pushy and went at our speed and we are so excited to go to sleep on this amazing mattress! read more

Update: After posting the review, Denver Mattress determined the follow the Purple mattress return policy as stated on the Purple web page. Hopefully this was just a miscommunication. Denver Mattress has now refunded my full purchase amount. read more

We ordered a mattress last Thursday and was promised that it would be at the store today Monday. We called to see if it had shown up yet and the lady told us that they never put it on the truck and it would be here this Thursday. We told the "manager" that we already got rid of the old mattress and that we needed it today and she said we won't get it until Thursday not an I'm sorry let's fix this. And she also only wanted to give us a $100 discount for the inconvenience. They are a bunch of crukes and liars. Never go to this place. Now we have to scramble to find a mattress. What a bunch of jerks read more

Bought a new mattress and it was supposed to be delivered to our home. Come to find out, it was scheduled for a different day and we weren't told. Called the store to complain and they just gave us excuses. Will never shop at Denver Mattress again! read more

It took a lot of patience, and I almost gave up, but once I talked to the right person, my concerns were handled immediately. Once one of the guys who runs this company realized what was going on, he didn't waste anytime, he got shit done quick and orderly the right way so I can absolutely say I am a satisfied customer. Exceptional service while dealing with any type of dissatisfied customer goes a long way. A+ thanks for the quick and helpful delivery. A note for the "warehouse" employee who initially answered my questions by informing me there was no way I could exchange my mattress, and wasn't allowed to speak with a manager because "they would say the same thing." - I would highly suggest you remember that happy customers are what you want, and in order to do that, some times you might have to ask someone above your pay grade. If you're the same warehouse guy who delivered my new mattress, I really appreciate it. The store manager I met with to test out some new mattresses, you were pretty good, and I know you have policies to follow; but estimating the soonest you could have anything delivered at 2+ weeks when I had already waited that long for a reply to my 3 emails was kind of weak, but thankfully Ray was able to make a phone call and get that same day delivery service!!! I greatly appreciate all you guys for making this right. read more

This mattress has ruined my back. Costomer service says it has to have a dip in it before they replace it. Now I have to come up with money for another mattress. The mattress was only ok for a little whilebefore it got uncomfortable. Will Not buy another Denver Delivery was ok read more

Make sure the mattress that is delivered to your home is the same one you ordered. We realized too late that our mattress wasn't the softness level we ordered and now we're stuck with an expensive board that my husband can't even sleep upon. The salesman told us the mattress would 'relax' which it has not. So FYI just make triple sure the mattress that is delivered is the one you wanted. read more

We are now stuck with the worst mattress on earth: Tempurpedic "breeze" etc... It's so hot I can't sleep. My lower back is in pain every morning. Memory foam is a scam. Also NASA has never used this technology as their advertising states. Mattress stores are unethical and the junk they sell is always a bad deal. The no interest financing is still weighing over our heads. Worst mistake I've ever made, doing business at this store. Our mattress is still in top condition and you can buy outs for $1000. (We paid $3500) Don't trust Denver Mattresss read more

Denver Mattress makes me late for work. My old mattress was from the 70s and I kept falling into the same body indentation every night. I decided to visit Denver Mattress for an upgrade because I'd heard good things and I didn't have thousands to blow on a mattress. I bought "The Breckenridge" model and it was relatively inexpensive. Mattress + 2 pillows and a pad for $400. The experience was painless. Blake, my sales person, was very helpful and friendly. He didn't try to up sell me and the transaction was fast. I was there maybe a total of 20 minutes. They had the mattress in stock and I drove home with it that day. Now here's the problem. The mattress is so comfortable, I've had to increase the volume of my alarm clock three times. It's like sleeping on a magical cloud. I'm actually looking forward to finishing this review so I can GO TO BED!!! read more

This place is as good as it gets. My salesperson Leonardo worked hard to get me a fantastic deal, then coordinated with the other two adjoining stores to get my mattress delivered on the same day in the same delivery window as other pieces I'd purchased the day before- all in 20 minutes. Not only did the process go seemlessly, my salesperson later sent me a hand-written thank you card to follow up. In an age where customer service seems a lost art, like a dead language, or vinyl records, these guys shine. Later that week, I saw a presentation at my church: Denver Mattress found out about Musana, an African orphanage, where the kids were sleeping on these thin foam strips on their bunk beds. Denver Mattress donated a new, top of the line mattress for every child - and didn't advertise a word of it. This is practically what I would define as true nobility: doing the right thing even after there's no further reward, and no one's looking. These guys rock. read more

Denver Mattress is a solid company. I like that they are attached to a series of home furnishings stores, which makes it easy for one stop shopping. The biggest draw for me was that they offer really kick-ass financing. You can do deals like 4 years no interest, which makes it manageable to upgrade your furniture. The sales guys were all very friendly and not extremely pushy. They were able to look at the big picture of what we were looking for and help us come up with good solutions. I would say that if you're in the market for a mattress, Denver Mattress is a good place to start! read more

The manager of this store, Derek Chartrand, is to be commended. We had a problem with a less than two year old Simmons Recharge mattress ($1800 King, so not low end)...I sent ONE email to Denver Mattress, Derek picked it up and called me with an hour of my sending the email. Remarkable. He solved the problem to our complete satisfaction. It was handled in the utmost professional and proficient manner. If you need to buy a mattress, talk to Derek at the 5800 Broadway store...he's the consummate retail pro and will go way above and beyond the call to make sure you are happy with your decision. Great work Derek...keep it up. (PS: we only know Derek from our meeting him at the store)... read more

We bought a mattress at Denver Mattress, right after we got it, it felt like there was a dip in it. After struggling for several weeks with pain in our hips, I called and sent the picture of how bad it was. So they sent a replacement out and it is/was just as bad as the one they took back. Makes me wonder if when you have one sent back do you get a new one or one that someone else returned. This mattress sucks and causes major back, hip and leg pain... Never again.. read more

I had an issue with my mattress went into a Denver Mattress and was not happy with how they handled the situation. So I decided to go into the store off of 6th and Kipling (bigger store more variety) and was soooo glad I did. Cloyce difussed the situation brought it to managements attention. He didn't need to take the amount of time he did with us since it was a warranty issue, but he spent almost 2 hours with us. Cloyce and the managers customer service skills get an A++ from me, I'm a verify satified customer. read more

I bought a bed from these folks and I must say, I was very pleased. Neither the bed nor the mattress were actually made by them and although I'm quite happy, mostly this is about the store. We shopped HARD for this thing. It was expensive. My wife is disabled and we wanted an electric adjustable frame in king size. Those things cost upwards of $1000. Some are over $2000. That doesn't include the mattress or the furniture. Yikes! They're also kind of picky about what mattresses will and won't work with them. We started shopping in July and finally actually bought it on New Years day. They were having a sale in July when we went in (they have a lot of sales) but not when we bought. It turns out that this was the best sale of the year. No problem, they honored the sales price even though we waited 6 months after it was over to actually buy. No pressure to buy the upgrades although we bought most anyway. Delivery was 3 days later. Woo hoo. That's where it sort of went south. They ordered in the wrong parts and bumped us a day for delivery. When they finally showed up it was missing a critical cable and the delivery guy said it takes 3 month to get one from China. We were pissed although we were nice about it. The next day the sales guy called. He said they were out of the cables, he didn't know at the time of the sale, and that was unacceptable. He went out and bought one, brought it over (we live almost 20 miles from the store), installed it, and said the store will reimburse him for it. Andy really went above and beyond for us. This is obviously a commission sales place, which is actually fine with me, and this guy really earned his. read more

I have researched all the brands for months before deciding the best for me was the Denver brand. Then, I contacted the Denver Mattress store in Sherman, Texas. I have Never received better service . Will went out of his way to explain to me the process of getting credit, the differences in the two mattresses I had selected so that I could make my best choice. He is awesome! I am totally satisfied with the entire process and would recommend it to anyone. Best deal. Best product. Sandy K. read more

I could not be more pleased with my experience at Denver Mattress. Daniel was very helpful, not pushy, and helped me purchase the perfect mattress. The best part is it was half the cost we were anticipating! read more

I am a second time customer with Denver Mattress am very happy with the staff at the store and both mattresses we have purchased. My problem is I kept the old box springs and mattress just in case I was not happy with the latest purchase. Now that I am in love with the new mattress, Denver Mattress wants $90 to pick up the old one. SO... if you make a purchase make sure you get in writing that they will pick up the old mattress after the trial period at no charge. After posting this review, I was contacted by Denver Mattress and am completely satisfied with my purchase and with Denver Mattress. read more

We have had so many problems with the mattresses we have tried from Denver Mattress. They told us they have been recalled 3 times because they are defective and then paid extra, got another one and it is BAD too! Please Denver Mattress stand behind our warranty and take care of this for us!!! read more

Worst experience ever this past weekend! Childish, homophobic, "bro" mentality staff! Staff was clearly talking about us, two guys shopping for a mattress, as we waited 20 minutes to be helped. But then after finally being "helped" by one of the guys, he walks back to his group to then speak secretively together, laugh and stare at us. We left. Very uncomfortable and unwelcoming experience. Will NEVER step foot in this establishment again! Informed two Furniture Row employees of what happened as we walked out. They showed concerned but also seemed not shocked that this happened in that portion of the store. Hopefully it's addressed. read more

Thank you Travis Harrison for your help with our new mattress! This is our third mattress from Denver Mattress, best mattresses and great friendly sales people! read more

In 2003 my girlfriend and I noticed severe sagging in the middle within 12 months of purchasing a $800 mattress from this company. When we laid in it, we both rolled to the middle of the bed because the bed was like a valley. WE called and complained and a guy came out and measured it with a string across and said he didn't see any sagging. We laughed and asked him to please lie down in it. He refused and said it would not be covered and all they could offer was $50 credit towards a new one. Total BS. A mattress should last 10-20 years (20 if you get the kind that you can flip and sleep on both sides). This company is the worst mattress company in the world. Buyer beware. read more

This review is really for Furniture Row, but inclusive of Denver Mattress ... and it's not my review, it's my sister's, but she doesn't Yelp. Hold on ... Yep, I'm wearing my own underwear. Long story short (if you're even still here): 1. She bought my niece's beautiful white bedroom set from FR a few years ago, with the warranty. 2. She busted the bed. Gross, not that way! While moving it, the frame literally broke away from the headboard in a fugly way. Atta girl, Wonderwoman. 3. Since she needed to take advantage of the warranty anyway, my sis requested to have the desk and nightstand fixed too as their surfaces were awkwardly discolored. Pictures of all 3 items were emailed to the warranty company. 4. The warranty company representative lady, stated: a. They would replace the bed - but the design was discontinued so she'd have to pick out a different one. (mismatched expensive furniture? Does that new bed come with an old trailer?) b. The other icky items are too bad, so sad. The warranty does not cover user error. (5 year old + fancy furniture = fubar'ed) 5. At the time of purchase, my sister was told by the saleswoman that such damage was in fact covered, she noted this in her reply. 6. The warranty customer non-service chick blew her off. 7. My sister surfed the web for a higher man on the furniture pole and emailed him. 8. Chief Row called the FR Store Manager, Scott, in for back-up. 9. Scott called my sister and offered to replace the whole set, if that's what it takes. 10. My sister went into the store, let my niece pick a new bedroom, and completely furnished my nephew's room at the same time. After a recent dealing with Best Buy's CC team and being told to just go buy what I needed somewhere else, I can't help but be super stoked to know that there are still retailers around that can do basic math. One pissed off customer CAN equate to multiple lost sales, particularly in a rebounding economy. Scott spoke to my sister like she was a real person, not customer #4,554,234, and he cut to the customer-serving chase instead of wasting anyone's time fox trotting around the mattress. As they say, whoever "they" are, the customer is ALWAYS right (you hear me Best Buy betches?) read more

Mattress broke down in less than six months. Am 65 years old and never had a mattress sag to a point that I needed a body pillow to stay in the bed. Worst ever. read more

I don't know about the mattress, but so far, I am incredibly unhappy with Denver Mattress. The delivery service was the worst I've ever received. They arrived 30 minutes early prior to their delivery window, (which was 8:30am-10:30am) and expected to be able to deliver. We have a half-flight of stairs up to the bedroom, which is almost a straight shot in from the stir well, so they didn't have to do a whole lot of maneuvering to get into the room. No foot booties were worn, (there are now dirty footprints up our stairs) and no gloves were worn. The delivery service includes an old mattress haul-away, but we are keeping our old mattress, so they only had to bring in the new mattress and base. And yet they were in SUCH a hurry they: left our door open while they were setting up (Which was only 10 minutes, but they could have closed the door behind them, since it's just below freezing out;) they gouged a corner of drywall, they left some trash (they picked up most, but were in such a hurry, they missed some.) And the most inconvenient part of the delivery was that after they put the mattress on the adjustable base, and I told them it was a little high, instead of removing the mattress and lowering the base, they told me how to do it and left. They were gone at 8:20am. (That's TEN minutes BEFORE their appointment window started. When I lifted the mattress off the base, and lifted the base up to lower it, I found a bunch of styrofoam pieces on the rug. We have cats, so it would have been nice to be able to vacuum after they unpacked everything to prevent them from eating styrofoam pieces under a bed. AND you have to unscrew leg segments to make it shorter or taller, and I couldn't untwist the leg segments to save my life. I tried clamps, wrenches, hammers, nothing. We called, and were told we'd have to wait until the store opened at 10am to schedule another service appointment. So now I have a disheveled house, I have to go back to work. Worst service ever. You're better off doing it yourself. read more

Growing up with JRA and FM it was always hard for me to find a comfortable position in bed to sleep in without my muscles and joints hurting and bruising. Since my Fiance and I got a California King Doctors Choice Euro top mattress, our lives have been less painful, less stressful and we have both been sleeping harder and waking up more refreshed than ever! read more

Went on a Sunday and there were no less than 6 employees sitting around the cashier desk talking and ignoring customers. That was EXTREMELY annoying. Kevin, who was already helping another couple on the floor, ended up helping me....he was fantastic! Went back on a Monday night to purchase everything and everyone was much more helpful. I had everything delivered yesterday and HATE the height of my new bed due to the box spring. I called this morning and Mark asked how he could fix it, offered the other 2 box spring heights, and the new one will be delivered tomorrow. Awesome recovery! I will definitely return and recommend them to anyone. read more

Nathan from the Littleton store went above and WAY beyond expectations! He was wonderful to work with in the store. Usually that is where it ends. I live in Florida, and scheduled delivery for the last day of my visit to my new Colorado condo, and my mattress set never made it onto the truck. My good friend (Laurie) said she would be available to accept delivery for the the day we were told they could deliver it, but only between 1-5pm. This morning they called to say they would be there between 8-12 noon. Duh. Laurie was unavailable for the delivery as told. This afternoon, Nathan got another set and drove it to Castle Rock, navigated a parking lot that was being re-paved, and carried it up to the third floor to make this customer happy! I am so delighted that Nathan took the time to really listen and accommodate our needs. Very rare these days! This guy deserves a raise and a promotion!!! Joanie Porter read more

Great prices and Johnathan Tews was extremely knowledgeable and helpful! He was focused on finding us the perfect mattress and did not try to upsell. Perfect buying experience! read more

when we walked in the door we were greeted by a nice salesman. he was new so he didnt know his product very well. the prices at this place were much higher than that of mattress king. they offered to match my price at mattress king but mattress king did a much better job on the selling part so i went their to purchase. i really didnt like the fact that this place donates money to tim tebows foundation. that foundation is not a good business pratice as it discrinates towards groups of people. read more