American Furniture Warehouse offers some of the best value I've seen. The prices are very…read morereasonable, yet much of the furniture looks more expensive than it is. The showroom is well organized, and it's clear they have their logistics dialed in. From order tracking to delivery scheduling and coordination, the whole process feels streamlined and well managed. Jessica helped me and she was outstanding. She knew the store inside and out, answered every question with confidence, and made the experience positive.

Great help in store. Delivery and assembly of my mattress and bed frame was quick and efficient. I…read morethink the mattress and bed frame were a fair price for what I received.

LITERALLY THE RUDEST SALES GUY I HAVE EVER DELT WITH! We were going back and forth if we wanted to…read morebuy from there or a deferent store but since the sales guy was so rude we went elsewhere and someone else will get our money!!!

Edmundo was extremely helpful and patient. He answered all of our questions and is extremely…read moreknowledgeable. He made the whole experience so easy. I can't enough good things about his service. If you shop here , ask for Edmundo!

We have had an excellent experience working with Jim Hamilton. He does a great job of listening…read morecarefully to our needs and understanding what we are looking for before recommending products. Jim is also very respectful of our budget and works hard to find options that fit within what we are comfortable spending. What we appreciate most is that Jim never makes us feel pressured to spend more than we want to. He genuinely cares about finding the right product for us rather than simply making a sale. It is clear that customer satisfaction is his top priority, and that level of service and personal attention makes a real difference. We highly recommend Jim to anyone looking for a knowledgeable, attentive, and customer-focused salesperson.

Update June 2026: After posting my original review, Appliance Factory Warehouse contacted us,…read moreaddressed our concerns and resolved the issue to our satisfaction. We appreciate the responsiveness and willingness to make things right.

I have to update this, while the sales guys were nice and helpful, they didn't have an exact…read moredelivery date, but said they'd ordered our mattress and one should be in "in the next few days". 4 days later I called for an update and there was something about the mattresses being shipped to a weird address and then being shipped back to the manufacturer. I asked that he call me an update me. No call. Husband called and they had no answers but said she'd have our sales guy call us. No call several days later. Then the sales guy told us it's typically 7-10 days before it even typically arrives at their store. That info wasn't given to us when we purchased. So we canceled and ordered from the manufacturer. They seem nice and I hope the sipping issues and they're communication and follow up improves.

Highly recommended that if you are looking for a mattress, to stop here. They carry a number of…read morebrands and are locally owned. Selene showed us several mattresses that would fit our needs. Gave us information and let us try them all. We looked at the reviews and decided in one and returned to the store and the purchase went smoothly. Delivery and pickup were great. Luis and his son were pleasant and quick, setting everything up and taking the old mattress and box spring away.

What a great experience we had at Mattress Firm in Highlands Ranch. We were greeted by Matt when we…read morewalked in. We already knew what type of mattress we were in the market for. He guided us through the store and gave us different options as far as brands, price point and recommendation's. He gave us time to try out each mattered and e-mailed us all the specs on the ones we were interested in. He was professional, knowable and friendly. We did come back later to purchase our mattress at Mattress Firm. Thank you Matt for everything!

It's not everyday I get to write a review about a mattress store, but I had such an AWESOME…read moreexperience at the Mattress Firm store in Highlands Ranch (off of Dorchester) that I was compelled. First, I was immediately greeted by a friendly Sleep Expert named Taylor S. Second, he listened to what I was looking for and immediately had a couple options he laid out for me. There was a wide selection from value products to luxury products. There were plenty of options that fit our budget and were reasonable in price. He spoke to the pros and cons of each product and was a wealth of knowledge. Taylor was also super helpful in answering my many questions and knew the ins and outs of the business. He was like a walk encyclopedia of the products. At no time during the visit did I feel pressure to buy anything which was really nice. Third, at one point during my visit I needed some time to figure things out so I called my spouse to discuss. While he waited for me, he kindly helped another customer who had came into the store. I overheard him working with that customer, and he was just was personable and knowledgeable. Fourth, because we were purchasing items to be delivered out of state, my transaction was a little more complicated. He was super patient in working through the details and explained the whole process to me. I can't say enough good things about Taylor and Mattress Firm. We've been loyal customers in the past and this latest experience did not disappoint. I'd give him and the company more than 5 stars if I could!!! I'll be referring friends and family for sure! HIGHLY RECOMMEND!!

Andrew was great! He took the time to explain the differences in the mattresses. We were…read moreable to figure out which mattress we liked best.

Nicholas helped my Mother purchase a mattress for my son yesterday. He was very knowledgeable and…read morepatient. I love when people are customer service driven, since it's so hard these days to find anyone that cares. You could tell he cared. It was an easy transaction, great pricing and we will get it today! One day turn around is awesome. Thanks Nicholas, we will be back.

The furniture is high quality and reasonably priced. You can ask to have anything custom made. The…read moresales associates do not follow you around like they do at other stores and rather wait for you to engage with them. We are very happy with the pieces we have purchased.

I can't even begin to say how over the moon we are with our custom sofa. Elena was a dream to work…read morewith. Very sweet and patient. The craft master we decided on is exactly what we envisioned.

The owner of this store is Rude and Racist. Two lamps were purchased from this store. The lamps did…read morenot work for the new space in which they were purchased for. When attempting to return them with the receipt. The owner rudely stated returns were not allow. When it was pointed out that there is no store policy stating no returns, he called the police and said we were trespassing. Calling the cops was totally uncalled for simply because we wanted to make a return. Please do not patronize this store. Spend your money elsewhere. Thank You.

This place is a corrupt scam. If you want to buy something electronic that they don't have in stock…read morethey just go to their "warehouse" which means they go to Best Buy and buy it then mark it up 20%. I had a pre-approval for $2800 through Snap Finance. They give you a credit line from Discover that you can only use at certain stores which is why I went here in the first place. I walk in and start dealing with Troy and things were going great. Then the owner walks over and start asking what I am trying to purchase. We tell him it's a MacBook Pro. He asks how I'm paying and then he asks how much I was approved for. I told him that that was none of his business and that he could just tell me the price of the laptop and I would pay it. The particular MacBook I was getting retails at Best Buy for $1800. This guy asks how I was paying again and I tell him that I didn't want to tell him how much I was approved for because then he would try and mark it up more or try and sell me more stuff. I finally tell him that I'm approved for $2800. This dude looks me in the face and says, "If you want this laptop I need to get $3600. I said, "What are you talking about? It's a $1800 laptop." He starts saying, "yeah but I can't lose money on the deal and that it cost him $1000/day just to open the doors". Here is the best part. He says, "The lowest I can do is $2800". Interesting. The exact amount I told him I was approved for. I went off at this point. I said, "How the hell do you think you can mark something up 100%. ($1800 laptop and he wants to charge $3600) Troy the employee says, "He's not getting financing through us he has an approval and it's just a Discover card we can run like any other credit card." Then the owner start giving me a sob story about how hard it is to stay in business and that he's essentially losing money. I know they markup the devices by about 20% because I've purchased 3 laptops from them. So I was willing to pay about $2160 for the laptop. Finally the owner agreed to $2199. And since it was only a few buck more than I was expecting I agreed. I payed for the laptop and got my receipt and then asked him if he could go get the laptop at the "warehouse". He refused to go get it until I gave him a 5 star review on google and here. The reason they have so many 5 star ratings is that he either holds your device hostage until you give him a review or else he offers you some small trinket to leave the review. I've done business here three times and the other two were fine but stay away from the owner.

Always a good experience with friendly and helpful employees. Unfortunately my store had to close…read moredown recently. I always get good deals, great prices on so many items. Love the rewards days and loyalty perks. I will miss my Englewood, Colorado store.

I just recently started going to big lots and have found the employees to be very sincere and…read moreattentive. The cashier that ring me out was super friendly. I honestly hope she is the general manager of that store because she needs to be. The woman had brown hair probably in her 50s? Little on the shorter side.

Spencer was incredibly helpful in product information and getting us the best price possible. I…read morerecommend this company and dislocation in particular for its quality service.