Done doing business with this company. I don't care what store it came from. The company does not stand behind their product and it cost $4,400. Gross mattress and even worse people to deal with UNLESS you are spending cash...they do not have a real warranty. Just FYI that will never happen. Keep shopping. You won't regret any brand but this one. read more

Bought a $5000 mattress that is WAY former than the one we laid on inside the store. Tried everything from store management to filing a warranty claim and were denied. The store manager was very kind and acknoledged that the mattresses they display in store go through a big machine that simulates them being broken in - so they are nothing like what gets delivered to your home. They do NOT stand behind their product and after over 15 months of sleeping on this rock, we are about to throw it out and never buy Tempurpedic again. Horrible customer service that gets you nowhere - the store manager's hands were tied in helping us. read more

It's a great place they have really good customer service I was helped by Charlie and she was very polite and professional. Was a fantastic shopping experience. read more

My son got screwed by Shawn. He was moving into his first apartment and was going to buy another brand that was in stock but was Shawn told him he got get a "rush" order mattress in three business days. Well, not only did it take over seven business days but Shawn just told my son that there is nothing he can do and didn't look into the status. I ended up spending quite a bit of time with UPS customer service and John, the area manager before finally getting this straightened out. This was clearly a case of misleading my son to get the sale and it is pretty sad and disappointing, read more

It's a great place they have really good customer service I was helped by Melanie and she was very polite and professional. I highly recommend on this place! read more

I rarely write reviews, but I wanted to give kudos to Jack at the CC store for a fantastic shopping experience. He was very patient with us, answering our questions, and giving us ample time to relax on those great beds and pick just the right one. read more

I'm in the market for a new bed and wanted to try the tempurpedic ones out. Robin Lee was the most amazing sales person I have ever encountered. She had the perfect combination of professionalism and knowledge to answer all of my questions and she was SOOO patient in walking me around and explaining everything to me. She didn't try to force me to choose something right away, but she did know exactly how and when to ask for the sale. As a sales professional myself, I know how hard it is to absolutely NAIL IT, but she did!! Thank you again Robin!! read more

We needed a great guest bed and came in right before closing time. Team lead Jack D. was super helpful and knowledgeable both about the product, and sleep. He explained the differences between the mattress lines, the available technology and showed us the great accessories as well. We ended up loving a mattress so much we got one for our master bedroom as well! This is a company that really takes care of its customers and the quality is unbeatable! Thanks to Jack for staying open a little late to help us out. read more

Just bought an awesome Tempurpedic (pro adapt) and the power base and we couldn't be happier! Jack was great at explaining everything and hooking us up with an awesome deal. He was knowledgeable and didn't push us toward the more expensive options. I usually have the WORST buyers remorse but I'm just so excited for my awesome new bed. read more

Jack was amazing! We were not completely sold on a Tempur-Pedic at first. We actually came to the mall to look at Casper. Their delivery was many weeks out, and we didn't want to wait that long. We stopped at Tempur-Pedic, just to check it out, and were very impressed by Jack and his full knowledge of all the products. You can definitely tell he believes in the product he sells. He had an amazing patience while we went back and forth between beds and pillows, and our kids... His expertise sold us on Tempur-Pedic!! I can't wait for it to get here! read more

Had a very satisfying sales experience at the Cherry Creek store today. I had phoned two days ago and talked to Jack DuPont about their current models. I was a customer about 12 years ago with their original mattress and loved it, so now that I'm ready for another one I wanted to get updated on whats new. In the store today Jack took as long as we wanted to educate and demonstrate their current line. The experience was informative and actually enjoyable. I'm looking forward to getting my new mattress and couldn't be more appreciative of their sales approach. First class product - first class sales staff...as simple as that. read more

Jack was awesome to work with! I bought my first Tempur Pedic over ten years ago and unfortunately it was time to replace it. Jack was incredibly helpful and knowledgeable and helped us find the right product and price for us! Highly recommend him and Tempur Pedic! We can't wait for our new bed to arrive and love our new pillows and slippers! read more

I had just heard this store opened in late October inside Cherry Creek Mall and was stoked to hear they carry all things Tempur. I stopped in on Black Friday to see if they carried their travel pillows and seat cushions they advertise on their website and sure enough they do! I was helped by Kyle who is very well spoken and educated on the products, and he showed me all of the options and let me know about the buy one get one free promotion for Black Friday. I left a happy customer as I always do with Tempur-Pedic products. Great service, clean and well maintained store, and great products that are absolutely worth the price. read more

Stopped in after dinner in cherry creek, was having a bad weeks sleep and was interested in buying a new pillow. We have a Tempur-pedic mattress and wanted to find a pillow that would compliment our firm mattress. Kyle proved to be an expert in this industry and made a fantastic recommendation for the perfect pillow. Whenever we are looking for additional bedding items we will definitely return to the flagship store In the cherry creek mall for help. If your looking for anything Tempur-pedic, I highly recommending going to the flagship store and right to the source. read more

This store is extremely neat, clean and organized. They have multiple types of cleaning/protection gear for the store which really helps make you feel at ease. We were so very impressed with the level of expertise and knowledge that Jack had on all of the products. He was so polite, professional and asked great questions to ensure we had a perfect match with the products we were looking for! If you are ever in need of a mattress, pillows, accessories, Jack at the Tempur-Pedic Flagship Store in Cherry Creek is the BEST! What a wonderful experience at this store! read more

Ok. This would be my second Tempur Pedic yet my very FIRST time in an actual store. A flagship store at that. We just purchased a pro adapt and my back is in heaven yet again. Jack immediately found us in the store and totally took care of us from start to finish. He was so personable and professional and knew any and everything about the mattress. He allowed us to get comfy and totally listened to what our issues were as well as getting an understanding of what we were wanting to achieve with our new mattress. Jack totally made our experience so worth it and I'd recommend finding him when or if you ever decide to visit. I pray he is still around when we go for our next Tempur Pedic matters (albeit these mattresses are said to last 18 years, Jack is definitely worth it). So if ever in the Cherry Creek area, or in search for a mattress, GO FIND JACK DUPONT. He is a great listener and more importantly a caring and professional salesman who knows his stuff!!! read more

Went in here last weekend and was shocked at how great the showroom looked and the great service I got from Josh and Kyle. Pretty awesome that they have a store with all things Tempurpedic. Couldn't be happier with the service and my new products. Keep up the great work guys and thanks again for all your help. read more

Jack was super friendly, knowledgeable, and not high pressure. We went in and checked the beds out, went home and did our homework. After much consideration, we went back and worked with Jack to make our investment. Feels like we made the right choice and got a decent deal also. Highly recommend working with Jack! read more

We are a Tempur Pedic family and chose the Cherry Creek Flagship Store rather than an outlet carrying multiple brands. What a good idea! Jack was great to work with, helping me replicate as close as possible, the Tempur Pedic we were replacing. Through no fault of anyone at the store, the frame didn't arrive with the mattress. Everyone at the store worked diligently to get the frame delivered and set up. In the end, Dustin came out and personally set up the bed. Kyle, Tyler, Dustin and Jack each treated me as if I were their only customer. This experience was the best customer service I've received in the process of a cross-country move. All of the staff is knowledgable, professional and so helpful. read more

Tyler was super helpful - we purchased a Tempur-pedic from Mattress FIRM two years ago and I was having trouble sleeping on my back recently after a surgery. Tyler explained how the adjustable bases work and helped us figure out a great option to add that to give me a better position to sleep. I really appreciated the time he spent with us and the friendly service we received. The store is also very well laid out and is in a great location in the mall right near Nordstrom! read more

I had just heard this store opened the other week and since I was looking for a new Tempur-Pedic pillow, my boyfriend and I decided to stop in and check it out yesterday. The store looks incredible and they have almost everything Tempur-Pedic carries: mattresses, bases, pillows, specialty pillows, slippers, sheets... amazing store with an amazing staff. Our salesman, Kyle, was extremely knowledgeable and helpful. Easy 5 stars for both the quality of the product and our salesman! read more

My wife and I have been shopping for a new mattress on and off for a couple of months. No other brands came close to the comfort of the Tempur Pedic mattresses. I believe we just purchased the most comfortable mattress there is. And our sales person, Jack, was just the right level of attentiveness--not overbearing, but always there with information when we had questions (and we had a lot of questions). He was very personable and easy to talk with. Some other sales people at other stores struggled with the fact we had a 7 year old who likes to push buttons and a 1 year old who likes to climb on everything, but he handled it all in stride which was a big help. read more

My fiancé and I set out today to buy a new mattress. We went to Cherry Creek Mall to look at a different mattress store and then decided to go check out tempurpedic since we were already there. We were greeted by Jack who was incredibly helpful and knowledgeable without being the "typical salesmen pushy". We tried several mattresses but Jack was really able to help us find the right bed based on what we were looking for and we were sold! Jack gave us time to make our decision but was there to answer all the questions we had. We are so excited to get our new mattress and adjustable frame!! We wish it was here tonight! read more

The experience in the store was great. What is getting the low rating is the delivery service. We tried for the better part of two weeks to get delivery from Tempurpedic and as of writing this have still not heard back from them. If you have to have a mattress delivered at a later date do not get it from them. read more

We went into this location and spoke with Jack. He was helpful and super friendly without being pushy, and answered all of our questions. We were considering a few different kinds of mattresses, and ended up going with a Tempur Pedic because of our conversation with him. Thanks for providing such a great experience, Jack! read more