I've been tired of dealing with DSL for a while. So I decided to go with excede as I have had…read moredirect tv for years. The installation was a bit complicated, but Kurt's guys, Joe and Adam, stuck with it and didn't take the easy way out. The next day, a Sunday, a piece on the dish went bad. Excede told me I would have to wait three days for a tech to come out to make the repairs. This is after more than 50 minutes on the phone. I called Kurt, and he drove in from his home - 90 plus minutes each way - to hook me back up to the Internet. I am very grateful for his diligence and integrity in backing up his product. Cheers, Kurt!! You have resorted my faith! Thanks!

I've had exede for almost 2 year and although their service can be lacking, Kurt and his team are…read morepeople I can count on for great, honest and reliable assistance. He answers the phone and is available, and Always, Always seems to have the answers I need, When I need them. He is devoted to his customers and loyal, and his install team does a fast, efficient job too. My first dish with them, Joe installed in ice and know and I know his hands were freezing too! They are good, hard working and really get the job done right! In this business, they truly excel and do care about their customers, something other companies should do, but many don't give us the time of day. It is a relief to be able to call someone who knows and is willing to go that extra distance. They are really an asset and very valuable team and you're lucky to get their service and install!

My internet connection went down. One call to DC Access and Katy (extremely competent…read morereceptionist) got me sorted in no time. She had Tony & Darnell at my apartment pronto. Between them they solved the problem (a worn out, ancient, cable, along with a vintage router). Both replaced quickly. DC Access a God send to our community - very affordable and no waiting days for an in-home visit, then staying put at home for half a day waiting for someone to turn up. Thank you DC Access. Maggie Hall, Capitol Hill.

In an era of rising prices, shrinking service, and companies replacing people with automation, DC…read moreAccess is a total unicorn. They're local and deeply committed to exceptional customer care. I've paid the same low price for almost a decade, and on the rare occasions I've called for tech support, a helpful human answered immediately and resolved my issue. One experience in particular prompted this review: my router went out on a Saturday night, and I fully expected to wait until Monday for help. Instead, I reached someone around midnight who helped troubleshoot the issue. Even more remarkable, a skilled and kind technician--who had originally installed my internet years earlier--came first thing Sunday morning to replace the router. This level of service is truly unheard of. DC Access sets the standard for excellence!

I'd been calling in every day since Sunday trying to fix a Mac ethernet issue, and by chance JD…read morefrom Winchester picked up my call twice. The second time he said his name I immediately remembered him. JD stayed patient the whole time. We talked through a bunch of different ideas, and when he ran out of options he reached out to coworkers to see what had worked for them. It never felt like he was just trying to close the ticket and move on. Talking with JD was night and day compared to typical support calls--clear native English communication (rare for today's standards), practical thinking, and real ownership of the problem instead of reading a checklist. That level of service should be the standard. At one point I told him, "Sometimes there's only so much you can do--I'll take the L." He came right back with, "No, I'm not leaving you hanging." And he didn't. Internet's fixed, and we put a plan in place so this doesn't happen again. Called in multiple days. JD showed up twice. Problem solved.

Shentel is absolutely hands down the worst…read more. Several months ago the power company dug up our FiOS cable. We called shentel to come repair it. Over a period of at least two months they would come do a little and leave. Finally a third person came dug up a hole to splice the line and left the hole. I called several times to get someone to come back and fill the hole in. My kid fell inside the hole. I begged and pleaded with them to come back and fill the hole as I didn't want to mess with the junction box they placed deep inside the hole. I finally just had to fill the hole myself. Think about that I paid them for a service A lot of money every month and I have to go out and manually fill in a hole and repair what they created. Not to mention they screwed up my property by digging a deep hole. They have yet to return to fill in the hole.

Piedmont Broadband has been a LIFESAVER! I was paying so much more for Spectrum and it was…read moreconstantly slowing down. I work from home, so it's imperative that I have super fast and reliable internet. This fiber optic internet is AWESOME! Thank you so much Russell!

I've been a client of Piedmont Broadband for a few years, only because there is no other ISP other…read morethan satellite that can reach me. Early on, their service was terrible, very intermittent and went down a lot. After the biz changed hands about 18mnths ago, service got better, with less latency. Than they did some kind of upgrade to increase download speeds several weeks ago. Now have a bit higher download speeds at about 35GB but has a lot of latency now. SO my end user experience is now very poor, Latency is too high most times now to do any kind of internet gaming (which I was able to do before the upgrade) , video streaming is now flaky, video conferencing is now poor, and using a cell across it now drops packets all the time (when it didn't before). Now they tell me that its normal to have 30ms to 50ms pings. (which was usually around 20-30ms before upgrades) I installed a new wifi 6 mesh system as a possible resolution which made no difference. I see latency of 50 to 160ms now. I made 4 complaints about this since with no resolution!! Avoid this ISP is you can find other service in your area.

Redemption! They…read moreactually DID work w/ their engineers to update our building to the higher speed internet, and they did it over a month before they said they would. This is probably the single most impressive customer service turnaround I have ever experienced in my 30 years on this earth. So, thank you netblazr engineering team, and thank you random condo in east boston that was built and enabled high speed internet to be beamed to our building. Now happily getting 300mpbs and living the comcast free life I have always wanted.

They easily rank first as the worst provider I've had in the 30 or so years of Internet. My…read moreapartment building of 50+ units uses NetBlazr. We've had a building-wide outage since Thursday morning. It is now Tuesday morning (that is, five days later). They only now sent a technician, despite hundreds of calls from residents and property management. A noxious combination of apathy and incompetence.

#1 in customer service, small, local homegrown company who's only goal is your happiness.read more

customer service is so trash. Been on hold 30 minutes and counting. close to going nuts.read more

We are commercial customers. Have experienced a number of outages where the reps from Ting ( after…read morea usual 2 hour wait) cheerfully tell us that nothing is wrong. They refuse to send out techs, they are liars with regard to the actual bandwidth that we receive. Been a commercial client with them for over 8 years and will replace them as soon as possible. Degradation in reliability, customer service and ethics = death spiral. Then. they lie about it. Run away....we are Jon Fink, JVI

We owned a home for a year and half in the Deep Creek Lake area and hired Procom as our telephone…read moreand Internet service provider (Comcast did not reach that remotely as of July 2022). The prices were fair, we weren't locked into a contract, there was no deposit, the invoices were clear, the website was easy to use, and the customer service was great. We rented a modem/router from them for a month and then bought our own to avoid the monthly rental fee. Rita was a pleasure to work with and was always friendly, prompt, and kind. Whenever we needed a technician to come out (which wasn't often), someone came by quickly and completed any necessary repairs promptly and professionally. I definitely recommend Procom as a great choice for telephone and Internet needs.

I have tried to schedule an appointment via Thumbtack 3 times to address an urgent network set up…read moreat my store - I got 3 appointment confirmation and all were no show ! On Saturday I sent few requests via Yelp and Nova ITS (Todd) responded right away ! He came first thing in the morning on Monday and set up the network on the spot - I highly recommend NOVA ITS I wish more people will focus on excellent service so important to recognize service excellency from time to time.

Todd was awesome. I sent him a message and he called me the same day and got unifi products to…read moreadopt and even took the time to setup my IOT network to separate them away from my primary network. I wish I found Todd earlier, he could of given me his advice before purchasing my Ubiquti equipment but overall, he was friendly and new his stuff. I will call him for any future networking needs.