**UPDATE** The…read moremaintenance manager, Anthony, contacted me and was extremely professional, apologetic, and respectful. He offered to send over two different pool techs the next morning and have our service completed at a heavily discounted rate. Our techs, Alex and Marlon, were wonderful and did a great job. After the service was complete Anthony called me again to see how it went and ending up comping the entire service for us. While it started off a little rocky, they definitely made right nbd us and we hope to use them again. **** Very disappointed in our service, especially because they came so highly recommended. We hired them for a power vacuum and were scheduled for Monday 6/22 between 11-3. When I got home from work at 3:30 the pool techs were fast asleep in their van in my driveway. Once they woke up they worked for about an hour and told me they don't have time to finish (but had time to nap) and said they would reschedule me for later in the week. They left a hose running in my pool without telling me and it ran so long it almost overfilled. We were scheduled to have them come back and finish this Saturday 6/27 between 1-5 and they never showed up. No one called to inform of us a change in scheduling. When I called to cancel any future services with them and express these concerns all I was told was "I understand." I never post reviews, but we are extremely disappointed in the service we received and after getting minimal response when I called to express these concerns, a review felt warranted.

We have been having this company come for a couple of years now and the one who keeps coming to…read moreclean out pool is amazing. He is funny and always is cracking jokes as he works if you are outside hanging out with him. I know I am spelling his name wrong, but it is Chevau from what I can remember. My family has 3 dogs in the house, and he rings the bell each time he comes here to let us know he is there.

Shari was amazing for booking! She explained my pool opening in detail. She gave me several options…read morefor all my questions & was very courteous & responsive! Mark showed up with Reggie & opened the pool without no issues & explained everything! He showed me how to use the robot vacuum I had as well as folded & put away my winter cover. The value was great for setting everything up making sure no leaks & testing the water to endow it was good.

Hired blue wave for a pool vac. Loved the results. Booking was fast and easy. Shari is very nice…read moreand my pool looks amazing!!

Excellent service. Very dependable. John is super knowledgeable and has years of experience.read more

I had a leak in my inground pool for several years. Three different pool companies came to try and…read morediagnose the problem. One company wanted to dig up and replace all the lines. Another company just didn't come back when they were unable to figure it out. Finally, I had the liner changed by a third company and the pool still leaked. I got Superior's phone number from the pool store in Ronkonkoma. They came out and inspected everything. The owner, John, told me he suspected the light. He removed the light, put epoxy on the hole and a tape line on the pool to see if the pool lost any more water. After a few days, the pool was still holding water and the light was reinstalled. Problem solved!

We had Sparkle come and close up our pool for the first time and the two guys that came were kind,…read moreknowledgeable, and efficient. Though it's only our first time working with them, we were satisfied and would definitely call them again in the future!

I had them put in a new pool a few years ago and everything was fine. A few days ago I called (a…read moreleak in the top of my new sand filter) and the quick recall back did not happen. The message said email is quicker, I emailed and got a response 7 hours later...wow and I am a returning customer. The email said Saturday so when I called (they did call back in 1/2 hour) but they were not able to do Saturday... oh well geez and I am a former customer.

Doug was punctual, professional, honest and friendly. I would recommend this company.read more

Excellent communication, reliable, trustworthy, and extremely helpful. Doug gave a fair estimate…read moreand held to that estimate when he was on the premises. He easily diagnosed my three leaks, fixed them, videotaped before, and after, so I could see the difference, refilled my spa, and put my new cover on for me. The spa is like a brand new spot and it is almost 10 years old. I cannot recommend Doug highly enough.

Norvin did a great job on fixing my cover. He adjusted the pool cover and patched the holesread more

They were amazing at communicating every step of the way. When weather prohibited them from the…read morescheduled appointment that let me know immediately and then let me know when they would arrive. They let me know when they were on their way then contacted me to let me know what was wrong with my cover and sent me photos too. They were really great to work with!

This company came to the rescue for me with my pool this summer. I'm using them for weekly…read moremaintenance and the price is fair, the guys are professional, respectful, on time, & reliable. I can't say enough positive things. I've been using them so far for about a month and a half and everything has been smooth sailing. As of right now I highly recommend this pool service.

The worst customer service I have ever received from a business in any field of work. I called to…read morediscuss an issue with the opening of our pool. The woman who i spoke with on the phone had an attitude right off the bat and would not let me get 5 words in trying to explain the issue that we were experiencing. I got cut off so many times I had to verbally ask if she could please let me finish a sentence. So unbelievably unprofessional. I would never recommend this company to anyone. Stay far away.

Great experience with Clint. I called about a new salt system and less than 24 hours later he was…read moreat my house installing it. Very personable, honest, and helpful.

Amazing!! My pool heat pump had a leak and other sleazy pool techs said I need a brand new heater…read moreeven though it was only 3 years old! Or others wanted $200 to just come out starting price even though I sent video. I was getting very worried. Luckily another pool guy who couldn't fix the issue recommended I check for a Hayward technician. So I saw them on the Hayward website! The owner Clinton answers and I sent a video of the issue and he gave me a quote immediately! That shows they are not bluffing and are highly experienced. Then he sent a tech Niko out today who is very knowledgeable and fixed my issue immediately, also gave me some more pool tips. I highly recommend! This is the pool company of my dreams! No BS and no price scrounging. In my 5 years owning a pool one of the best companies I worked with in terms of price, honesty and professionalism and timeliness.