The owner Bruce built my 40ft X 24ft L about 30 years ago. Great job then, great service now. Since then...liner at 28 years. Beautiful job. Came last week to service drain cover. GREAT SERVICE! Guys are comming to close pool in a week...before possible hurricane. Bob their service manager very nice and runs a good ship. read more

Modern Comfort installed our in-ground pool 06/24 . They gave us a timeline and delivered! We are very pleased with their work. We also had a loop lock cover installed. Bob was one of the nicest professional, patient person to work with. He worked with our timeline while we did our coping. This company worked with our budget and made it happen. We dealt with other pool companies and modern comfort came in under almost 30,000 cheaper for the same pool and measurements!! Thank you Bob and your company . read more

Modern Comfort Pools - Pool Cleaners Near Me - Coram, New York

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Bob in customer service is always honest and friendly. The team always completes the job with quality and care. The job is done right and they leave the property looking great. Appreciate you guys very much. Angelo C. read more

Dishonest company. They are unprofessional and did not live up to expectations. Install pool and left a mess , we're supposed to provide pool cover with pool install but refused. . read more

Used them to put a new liner in. Prompt, courteous... would definitely use them again. Great communication between us to get this project done. read more

This company is the worst They ruined my backyard - my new pavers were all scratched up by them not putting something down as they were using their bob cat to dig . read more

Overall very satisfied with new pool. Bruce was always responsive and a pleasure to deal with. Workers all knew exactly what they needed to do. Really happy with the way pool turned out. read more

My wife and I bought our house in 2019. Although we LOVE pools, we knew we had an incredibly challenging situation land wise and didn't think we'd ever have one of our own. We had several pool companies come who either turned us down or gave us outrageous ideas/quotes for things we didn't want. Bruce not only worked with us, but allowed us to customize our dream pool for the situation we have. There's no better company in the business as far as we're concerned. We're more than 100% satisfied in the build, quality, communication and post-build relationship. Modern Comfort Pools is absolutely top notch. read more

Well, finally opened the pool this year & guess what? The patio is cracked & sinking right where these guys drove in 2 extra well points. For no reason! All they had to do was come prepared with 2 pumps! These guys are the worst & when things go wrong, instead of manning up & taking care of things, they put their heads down & run. I'm too disgusted to waste another second of my time on Modern Comfort & Bruce. At least on this forum. read more

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used! well, they asked me to write a review after they just initially installed our pool so i obligued as i dont often write reviews. yet, i feel compelled to wite "another" review: buyer beware....buyer beware...as once they install your pool....this company will be done with you and treat you like a leper. leave you out to dry and when you call them for "anything" big or small, they will treat you as the distraction you are with an umbelievable terrible attitude like you are completly wasting their time with zero help/value added as again, once they collect...they want to be done with you. i guess being in this business so long, the patience runs out and y as that is exactly how they make us feel whenever we "had" to call them after our pool was installed-terrible attitude like we are "bothering" them wiht little to no help at all. cringed every time we had to call them as we knew they would just rush us off the phone as fast as possible, if they even picked up the phone and/or returned you call in the first place. they will use you and throw you away unfortunatley, so pray you never have to call them for "one" single thing after they cash the last and final check and of course, you will have to, we had to as that is just business, espeically with pools. the latest, we believed we had a leak in our 2 year old pool, so we were scheduled for a service, said no charge. the night before (after scheduled for a week) they have one of their employees call and say, "sorry, but will be 600" to just look and when i asked to speak to bruce or ginger or have them call me back......yeah right....like that would happen as again, when we do have to call, we are treated like we are "bothering them" and we are just a distraction to them compared to the only thing they care about.... the new pools going in, so pray nothing ever happens....and you need "nothing" from them......ever...from them again...as once they are "done" with you and your pool...they treat you like they are done and consumers should know and be aware as their treatment is so disappointing. i guess once they ask you to do a review, they will drop you like a bad habit.....frustrating and disappointing.... read more

I'd give them no stars for terrible customer service. This place is for the birds, seriously, don't waste your time. Read the other reviews for Modern Comfort and drive on by. read more

Bruce is great to work with. We love our new pool it was done very fast. We didn't get bumped for other jobs like many other trades do. Beautiful job. We are very happy! read more

The woman who answers the phone is reliably rude and will not miss a chance to speak over you. They are not competitively priced, nor is there service good. I've used them for years and I'm so over it. Save yourself some trouble and go elsewhere. I am not a complainer. This is my first yelp review ever, but it is well deserved read more

Pol was installed in a timely fashion and communications between Modern Comfort and myself where always positive and productive. Great installation crews and great project management ( even though we are dealing with material shortages due to the pandemic) and great office staff. Have nothing bad to say read more

I rarely write reviews so take this one seriously. I am thoroughly impressed with the work ethic, honesty, integrity and professionalism I have found at modern comfort pools. Last year I was referred to them after having had trouble with prior pool companies and a belief that I was really "ripped off." From start to finish they took care of the pool needs and walked me through learning how to care for this pool myself and with ease. They just opened my pool and if I can upload a picture it is not even a day old. Never did the pool look this clear after a day. In addition my salt cell had an issue and Bob happily called this a.m. saying the part was there (in COVID times a miracle) and he would be by Monday to install (it's Friday). Prompt service is an understatement. Bruce and Ginger and Bob taught me everything. Even though I may have called a bit much they never ignored my requests and they made me feel far less than the "stupid" I was feeling through the learning process. They and the company are highly recommended in a world where I am questioning the business ethic of many. read more

Modern Comfort Pools - My pool after opening fir less than a day. - Pool Cleaners Near Me - Coram, New York

Modern comfort pools is good for the sales pitch don't ever use them again after that they do not follow through.

I just want to thank Bruce and his team. My in-ground pool was put in this past May.. any little issues we had with the pool Bruce was super attentive and responded to any question and emails very quickly his staff is wonderful., THE BEST CUSTOMERS SERVICE.. Thanks again Modern Comfort Pools you put a smile on my face and my family and I enjoy our pool.. Great doing business with you Sophia Hamilton! read more

They've done a lot of work for us over the years and we have never had anything but good experiences. Bruce is always pleasant and helpful.

Modern Comfort installed a vinyl in-ground pool for us over ten years ago in a very challenging sloping area. Bruce did a great job on the install where others said it couldn't be done! Pool came out great. We continue to use them for maintenance & opening & closing every year. Very happy with their service & knowledge read more

Had a 16x32 in ground put in Sept .Great bunch of workers Bruce was always aval. For inspections along the way . Love my my New Salt water inground... Highly Recommend. !! Great job. My Grand kids are Delighted!!! read more

Had an inground pool liner replaced by them two weeks ago. Workmanship was horrible. They used the wrong screws, left dangerous debris around the yard and did not clean up. They also removed sand and threw it behind our trees in the corners of the yard. They should be embarrassed about the quality of their services. DO NOT USE THIS BUSINESS! read more

I'd like to preface this by saying that this is my first ever review on Yelp. I feel passionately enough about my experience with Modern Comfort thus far that I feel compelled to write it. As of now, my experience with this company has been nothing but a lie. Everything that we have been told by Bruce has been the exact opposite of what has happened. Here's my current list of lies: 1. Pool will be installed in one day 2. Pool will be in stock within one week 3. Pool will be started tomorrow 4. Pool will be finished tomorrow 5. All of the parts are there. I double checked everything myself. 6. Pool will be started tomorrow (again) 7. The missing part is in the warehouse. 8. Pool will be started tomorrow.... 9. I couldn't call you back. I was in the field. (Bruce has never showed up at my house while "in the field") 10. I have the best prices because of x,y,z As of today, July 7, our pool "will be started tomorrow." I'm not holding my breath. The giant hole in my backyard looks like it's going to be a permanent fixture. If we were being told the truth regarding our status with everything, this review would be highly different or wouldn't even exist at all and I'd still have no experience with Yelp. In hindsight, however, I would never go with this company. Hopefully I'll have a more positive update within the next few days. read more

Installed custom lighting which was not working from day one. Refuses to help rectify problem. No integrity. Look at his reviews elsewhere. Bruce is nice, except when it comes to stand behind his shoddy work. read more

They installed a liner on n schedule and we'll done. That's when the problems started it took them almost a year to finish the job which included replacing coping. I would be weary of any commitments on when a job would be completed read more

These guys are great. Spoke to Bruce about getting another pool liner and the service was outstanding. On time, reasonable pricing and fantastic clean up. They even took the old pool liner with them rather than leave it at the curb. Bruce was very accommodating to get the work done before the 4th of July Weekend. Did receive a call to make sure I was satisfied with the service. If you have a semi in ground pool - this is the place to go. read more

Modern Comfort pools did not finish my pool. They took all of my money and did not come back to finish the agreed upon contract. In addition to this, Bruce Lang never gave the additional 5% discount for making the payment to him in cash for 04/11/13 for $15,000 - this company is fraudulent - don't trust them. This is what they never finished: -redo the spillway -fix the auto fill banging noise -connect the filter to the dry well -install the 4 deck jets caps -drill a whole into the auto fill -alarm doesn't work properly -clean up with the white stains around the spa/patio - alarm doesn't work properly I am looking for a refund for the following $750 - 5% discount as agreed upon for the $15,000 cash payment for 04/11/13 $2,500-re do the spillway $200-fix the auto fill banging noise $200-connect the filter to the dry well $500-install the 4 deck jets caps $100-drill a whole into the auto fill $250-alarm doesn't work properly $250-clean up with the white stuff around the spa/patio Total Refund requested -$4,750 - if I don't get the refund I will have no other option but to complain to other authorities (attorney general, state license board, consumer affairs etc.), take modern comfort pool to court and post negative reviews on the web read more

Update: Bruce the owner contacted me directly and was completely unaware of our specific issue. He told me that he had received numerous complaints about the scheduler who hung up on us when we called trying to get our issue resolved, and told me he had been fired a few weeks ago. I give him huge credit for addressing his personnel issue, and even more credit for contacting me and offering to make things right. I'll definitely give them a second chance, and wanted to be sure to update everyone on the latest and adjust his rating. I'll let you know how the fall closing and new cover installation go. Thanks Bruce. Never ever use this company. They don't show up when they say they will, don't finish the job, and you're stuck having to do it yourself or get another company to help you. And to think I almost recommended them to two of my friends that want to convert to salt water, and was going to use them for my new looploc cover. Never now! Stay away, I have to pick one star but they don't deserve any... read more

I highly recommend Modern Comfort....Joel was professional and courteous....my pool is immaculate and looking beautiful

I had Modern Comfort Pools do my Loop Lock. Bruce could not be more accommodating. The crew they sent was wonderful. I would highly recommend them. Great Service read more

I gave a 1 star Because I can't give no stars, they cut corners everywhere a $30,000 pool and I get regular screws instead of stainless steel congratulations modern comfort you saved $50. Once they start digging and your locked in they're no longer the nice salesman selling you a product. read more

We had modern comfort pools come and take care of our inground pool a few times, and everytime I dealt with the office it was always a wonderful experience . They were prompt and honest about what needed to be done and just got the job done ! Love them !!! read more

Last year they closed my pool. When they opened the pool it was full of slime on the bottom and I was told it happens. I found out from a man that left modern comfort that they used the wrong shock when they closed pools and the knew it but used it anyway. I had to pay extra to have my pool power vacuumed. This year I called about a problem with my salt water system I'm waiting 5 days for a return call. They are good at taking your money and that's all. They lie right to your face. Find another pool company. read more

Had a above ground pool purchased and installed through Modern Comfort.Nothing but problems....Poor installation...Take your chances with another company. read more

We used modern comfort to replace my pool liner on my semi inground pool. I called bruce, who was very nice on the phone and told him that he should come out to check my pool out and tell me which direction i should go. The wall was pushed in about 6" near the bottom of the pool. He tells me there is no need for him to come to my house because that wall thats pushed in is a result of water getting behind my old liner and washing the sand away and that it would all be fixed with a new liner. So i order a 48" liner with a pattern. The installers come to do the job and i get a call from bruces son mike "the installer" saying that they can not do the job because the wall must be repaired before installing the new liner. It will be an additional 800.00 to dig up the ground and repair the wall along with them ripping the deck up for which i am responsible for putting back. I tell him that this i why i specifically requested that somebody come out and tell me what i am dealing with. He tells me he agrees with me and that he will have a talk with his father about this. OK. So the day they are scheduled to come repair the wall, no show and no call. I called him multiple times and no answer. Then during a family bbque the next weekend a crew shows up to do half the job. They ripped the deck up and dug a hole and left saying mike will be coming this week to finish it up. I get a call from mike the next day saying i am going to need a WHOLE NEW POOL at the cost of 8 or 9 grand along with ripping up the remainder of my deck. He says the wall is too damaged to do the liner. I am dumbfounded at this point. So my wife and i are contemplating my next move and i get another call from mike, this time he tells me i already paid for a new liner and he will come instal it and try and repair the wall. Well what do i have to lose at this point. He comes and installs the new liner and repairs the wall. We agreed on 800.00 additonal to repair the wall and he tries getting another 200.00 out of me because it was more "work" then he anticipated. I declined. So now the new liner is in and the pattern we chose is on the OUTSIDE of the pool. They ordered me a liner for a 54" pool! So the extra money i paid for the pattern of my choice went out the window. Mike tells me i should call bruce and take it up with him. At this point i just gave up and said just fill the pool up. They filled the pool up 1ft and said they would be back after the liner stretched so they could install my pool light. They came back and did the light but never filled the dirt back in next to the pool where they dug it out and repaired the wall. I just did it myself. STAY AWAY FROM THIS COMPANY. HORRIBLE EXPERIENCE read more