I have worked in the auto-industry for 2 years now. This was by far the worst towing experience I…read morehave ever had. I hit a deer near the Adirondack park. It was getting dark and the hazard lights weren't working on the car and to keep the road safe we called the police to send out a squad car to keep their lights on. The officer waited for the tow to arrive. The time it took them to get to the scene was pretty reasonable. Turns out they sent two teenage kids who very obviously had never done this before. The kid was on his phone with his father getting instructions on how to operate the flatbed. After about 30-45 minutes of the kid struggling to get the car to move he told the officer that he called his Dad back and was having him come out because they couldn't figure out how to get the car on the bed. ANOTHER 45 minutes later the father showed up and was able to load the car up in 10 minutes. Here's the really fun part. The officer wrote the kid a ticket because he was legally able to operate that type of vehicle. He had a Missouri license. Even in Missouri he isn't authorized to operate a flatbed. So he definitely isn't allowed to operate in NY. Long story short the officer gave the kid a ticket. And it gets even better. The father refused to tow my car where I wanted it and told me either he brings it to his shop or he'll put it right back on the Fu***** road and I can call someone else. At this point it was almost 1am (accident happened at 8:45pm) He towed it to his shop just to have it towed to my corporate office the following day. (Basically double charged me plus hit me with a daily storage fee). They also charged me for the time it took for the father to come out to the scene after his kids couldn't figure out what they were doing. Total bill came out to $1107. Total rip off. No wonder their ratings are as low as they can get. They should reconsider staying in this industry.

I would of gave them No Stars. They sold my parents a piece of crap explorer. The windows fell out…read morewhen got home with it. The A/C and heater don't work...there's more that's broken I could go on and on. They took advantage of elderly. They should take their crap lemon car back...and refund them. Their spending more money to fix.it .who takes advantage of elderly. They got told not to deal with him cuz shady...stick to towing..not screwing the Elderly

Absolutely outstanding service! He came out to assist us, even after I told him he was no longer…read moreneeded. He still took the time to make sure we were okay and went above and beyond by giving us a case of water afterward. You don't come across that level of kindness and professionalism every day. He was extremely helpful, courteous, and genuinely cared about making sure we were taken care of. Highly recommend!

This guy is amazing! After my car ran for 2 hours with the keys locked inside, I called multiple…read morecompanies , dealerships, the police, fire department and every place I could think of, no one would help me for under $200. This guy came in 10 minutes, had my car unlocked in less than 5 minutes! Really saved me after hours of being screwed! Prices are amazing! Thank you so much!!!! Highly recommend!!!

My sister and I broke down a few hours from home on our way to a funeral. Not only did the fit us…read moreright in, make sure we were safe, repair the vehicle quickly; but the cost was reasonable. Thank you very much to everyone at French's Auto Sales and Repair!!

From the owner: family owned business for over 35 years. ny state inspectionsread more

Towed car without proper verification. Illegal Tow from my commercial property. When called to…read morerectify the situation I was told the owner was out of town for the weekend and would not get back until Monday. I then drove over to their lot and to my surprise Andy was in office.

Absolutely terrible experience with the driver. 4 hours late, rude, refused to tow because I wan't…read morechopper when he was four hours late and almost hypothermic. Refused to tow me even still.

they overcharged and then did multiple extra things to the vehicle when I specifically asked them…read morenot to do more than just the starter.

Highly recommend to come here for honest, fair work. If you need a state inspection done, this is…read morethe place to go. Tuesday's they have a deal for it!

If I could give 0 stars I would... they have found their way down here to Augusta, GA…read more It's a sad day when a local tow and so called body shop commits insurance fraud that only hurts a 84 year old women. That just happened with poor Martha Davis. Snides Towing and Auto in Augusta kept her car for 5 months. Got 1,200 cash from Martha and 3 other checks from Safeco insurance company . Then tried to get another 1,900 from Safeco. Telling Safeco the only thing left was just a new tire. I know they promote "veteran owner " Female Owned" just to get business. they DID NOT TOUCH MARTHA's CAR in the entire 5 months! Got the cash and kept saying it was completed, but never was touched. That being said. These folks have only been here a year. They come from Watertown NY. Do your own research on Snides Plowing & landscaping , ( yeah , that's the other name they went by ). How you go from Lanscaping to Autobody work? Oh, new con game I see. in Watertown Ny and you will find that they just stole 40k cash from the town of Watertown. Easily searchable. They skipped town and brought there thieving ways to Augusta GA. Where you will find MANY people they have done this to. these folks are straight dishonest. todays little situation I was shown that She is posting on her own page that sn employee was the reason the Marshalls office and RCSD was there to "arrest " the employee for doing that . NO, they were there because I called a Freind , he in returned call his Freind and I provided ALL documentation proving they committed insurance fraud and just simply stole money like they did to Watertown NY and many other locals. Don't buy into the smoke and mirrors she is trying to sell. STAY AWAY FROM THAT BUSINESS!!!!! You have been warned. Oh, here is a few photos from what she says the reason the cops were there for them , which is another Lie. They were there TAKING MARTHS CAR after they committed fraud by taking the insurance money and not repairing her vehicle period!! videos I will post in the comment section of our Tow truck driver driving and communicating with the Marshalls on where MARTHAS car was and load it. Oh, and just to jump start your reasch on how dishonest they are. I have included a little screen shot of the Watertown NY paper talking about what else she stole and left town with to set up shop here in Augusta. Take that shit back to NY!!! You are not welcomed here in the good O'l boy system.

Amazing rick always helps and is honest and makes sure to do great repairs and very time…read moreefficient!!!!!!as a mother who needs transportation its very important time and quality 5

Went in for a tire swap. After 2 visits the tires were still not balanced. There were items missing…read morefrom inside the vehicle. Do not recommend going to this shop.

This dude is a joke and everybody knows it! Towed my car and charged me over $600 for a tow then…read moreproceeded to tow my car in a no towing zone when he was dropping my car off yeah really professional there pal call this man if ya wanna get ripped off

Absolutely do not call these people. My 18 year old son broke down at last night and told the cops…read morehe had AAA. They called this company who came and basically towed them around a block less than a mile. The next day when my son showed up, to fix his own vehicle, he was charged $226 for the tow and told to get the vehicle off his property he couldn't fix it there. So my son and his friends had to try and push the truck out to the road to do a 10 minute fix. Absolutely horrible!