Shady business practices. If you schedule an appointment, then for whatever reason, you need to cancel. They will deny you ever canceled, than charge you a $75.00 no show fee. They will deny you ever contacted them in order to administer their fraudulent fee. Since I posted my review, another person contacted me to say they had the same thing happen to them. read more

Another instance of shady business practices. Cancelled an appointment within their cancelation guidelines due to being sick. They are denying I ever called to cancel, but for some reason have it noted we spoke the day prior to the appointment. I have been charged their $75 "no show" fee despite cancelling well in advance. So I guess my advice is to still attend your appointment when you are sick... which is terrible thats the way the business wants to practice. read more

I had a cleaning done in the middle of December, then preparation for a replacement crown the next day. Both (different) hygienists on both days were cold -- no greetings, not even a reply when I said good morning. They both looked tired and "forced" to be there. They were 20 minutes late for my crown appointment. When I said, "you guys are running behind?" the hygienist/assistant answered, "yeah, they overbooked, triple booked." Dr. Kristin (I think that's her with mask on) was there for a couple of minutes to give me an injection for numbing. She was the only one that had a little friendliness and her injection was perfect.  Dr. Dorantes worked on me for about FIVE minutes to cut my old crown out. He seemed rushed and in a hurry to leave. The assistant did everything else.  The whole experience made me concerned about the quality of their work (when they're overbooked, rushed, and tired). However, even though both hygienists were cold and tired, they did try to answer my questions and did their work.  Yes, I get it, it's a busy time -- December! I do not mind skipping out on BS small talk at all, but my appointments here during 12/2021 were the "coldest" dental experience I have had in 30 years living in Seattle. read more

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I was. a. patient. there. for. a. few. years. until they. hired. a. new. desk. secretary who. for. some. reason. either. called. me. the. wrong. name. and. when. I. politely. asked. her. to. stop. she. would. laugh. and. continue. anyway. I brought. this. to. office. managers attention. and. they said. because. she. was. from. a. from. another. country. I. should. give. her. some. slack!! so. it. continue d. and. I. went. to another dentist!! read more

Just in for an initial check up and cleaning, no complaints about staff or service. Clean facility, sanitary spaces, and covid safe practices are being followed. read more

Des Moines Dental Center - Clean teeth - General Dentistry Near Me - Des Moines, Washington

I have severe anxiety and they were so accommodating of that. Felicia, the assistant, has fantastic bedside manner, and really helped me stay relaxed. The hygienist listened to me and really paid attention to my pain levels. Dr. D did some amazing fillings that I can't even tell are fillings, beautiful. Highly recommend. I'm glad I got my nerve up to go. read more

I highly recommend this dentist in demoines wa first time to this office it was amazing so much better from the other company and Office I went to last time they did and amazing job at the cleaning scheduling all around amazing Dr. Dorantes and staff was outstanding read more

I can't say enough about Dr doorantis and his staff . Well I told everyone I would get back on an up date when Dr was done with me so here it is. So kind , so patient, so caring and a perfectionist. I understand when people choose a dentist merely because it is closer to them but I'm telling everyone this office is worth the drive no matter were you live .if I could give them 10 stars I would. Please call them and make a appointment he can fix any problem all his staff are so beautiful both inside and out .and always make you feel like family. Dentistry done on the wings of angels read more

I suffer from a legitimist phobia of the dentist. That said, Dr. Dorantes and his team did an outstanding job from the moment I walked in the door. Dr. Dorantes was gentle and took the time to explain the root canal procedure step by step. He paused when he could sense I needed a moment and he called several times to check in following. I highly recommend this office for your dental work. Thank you is not enough. read more

I am a 97 year old Veteran of WWII and finally found a Dentist who has taken extra care of me. He has done two implants, a couple of crowns, root canals and fillings with never a problem. He has convinced me that oral health is very important and I am very pleased with his work. I highly recommend Dr. Dorantes and the Des Moines Dental Center. Joseph DeVaux read more

I have been going here since I moved to western wa. I now live in north Seattle and still make the 45 min drive to Des Moines. Dr. Dorantes and his team (especially Lana, Jessica and Ana) are amazing. He has recommended an orthodontist that we also adored. Never has done any unnecessary procedures, and is just very genuine with his approach to things. Recently, I brought my four year old in for some work.... We had two children dentist previously not even want to try on a solution outside of anesthesia. Dr. D was so great with him, was direct and quick. Exactly what a four year old needs. We got the work done without the need of something not necessary at this time. I am beyond grateful to have chosen care from such a wonderful business. read more

Always friendly and welcoming, helpful staff... also the homies from high school!! I used to be really scared to go to the dentist but now after dr. Steve and his staff worked with me I am no longer scared to get dental work done anymore. read more

Des Moines Dental Center - General Dentistry Near Me - Des Moines, Washington

Came in as a referral from a family member whose kids had ortho done by Dr. Reeves as my kid needed braces as well. The latest ortho treatment and techniques he used had my kid's teeth significantly straightened after only two months! (although they will still need to be intact for the recommended two years). Ended up switching both my kids as patients here from their pedodontist since the younger one may need braces in the future. Dr. Reeves and his staff are very knowledgeable and skilled at what they do on top of being super friendly with a wicked sense of humor. Office is modern and clean. Can't say enough good things. read more

Dr Dorantes is the best thing since sliced bread, him and his team are really the bees knees. Ok but really, I will continue to come here (even if a flight is needed) for my dental procedures no matter where my career and MLB take me. So kind, and professional. And Dr is a magician with his instruments. 10/10 read more

I had quite a bit of dental work done by Dr. Kristin Vernon. 5 crowns & numerous fillings. She has a great bedside manner & she is a perfectionist when it comes to doing dental work. I will DEFINITELY be returning for my routine cleanings & any dental work I need done. read more

I have never been a fan of dentist which has resulted in my decline in oral health. The past couple years I have tried out a couple different dental offices and am now happy that I found this one. The front desk staff are very funny and personable and the dental assistance are not only friendly but informative. My procedures so far have gone past my expectations. They are quick and efficient. I have seen my before and after x-rays and can see that they are not cutting corners to get the job done fast but are truly skilled at getting the job done correctly. I look forward to to getting my dental health back to %100. read more

I've been going to Dr. Reeves for several years now. His staff is professional, friendly and punctual. The facility is clean and right in downtown Des Moines. The only negative is they aren't open on Fridays, which is my day off, but the staff works long hours the other four weekdays. I guess I can't be the only one to have three day weekends every weekend. read more

Is it possible that I like going to the dentist? I wouldn't have believed it either but that was before Dr. Reeves and amazing staff. They pride themselves in providing the care you need to keep your smile healthy and visits comfortable. Dr Reeves is really focused on what he does and is very professional ! I had a crown appt. with him, he did an absolutely fabulous painless work! I will highly recommend him. read more

The team at Des Moines Dental Center are top-notch. I am deathly afraid of the dentist, like a lot of people, and they do everything they can to keep me calm and comfortable. They have done cleanings, regular fillings and some crowns for me and every time I left satisfied. Dr. Reeves is very gentle and is great at shots, no pain! The front desk staff are super helpeful and friendly. They always make sure I know what insurance is covering and what my portion is. They remember my name when I come in and I know they must see a ton of people but yet that small thing makes you feel special. I now go in for my regular checkups without fear and it keeps my teeth in good shape. They send out a fun newsletter monthly with trivia and interesting information via email. I love that they send you a text reminder for your appointments. If you are in need of a dentist, go to these guys, you won't be disappointed. read more

Dr Reeves and his team are great! I moved to Des Moines two years ago and needed to find a dentist in the area as my previous dentist was in Kirkland. My son and I are both extremely happy that we found Des Moines Dental Center! The staff always makes us feel welcomed and comfortable (even my 14 yr old son who gives the dental hygienist a run for her money every time she see him). If you live in the Kent, Des Moines, Federal Way, Normandy Park or even Burien areas, you should try them out! read more

Dr.Dorantes and Dr.Vernon are the best. They have been my dentists for several years now and they are caring, professional and just all around honest people. I drive 2 hours to see them for my visits and don't blink an eye about it. They also care for my 13 year old and 5 year old and they love it too. If you want a caring and talented team I highly recommend!! Also thank you to Aimee at the front desk for being so helpful, you are a breath of fresh air (no pun intended)! Sincerely a highly satisfied patient. read more

I've been coming here for years and the dentist is always telling me how bad my teeth are‼ My two crowns that I have gotten fell out and they charged me for both saying I wasn't suppose to eat food‼ The front desk girls are nice to your face and talk mean to you on the phone god forbid you have to cancel on short notice. I will never be returning and they sent me to collections for a payment they said my insurance didn't cover and a no show fee‼ read more

I've had nothing but wonderful experiences with Des Moines Dental Center. From the front desk to my dentist, the atmosphere is always welcoming and I am always met with kindness and efficiency. Even when I was dealing with a tricky insurance situation, Amy was very patient and helped me work through it. I highly recommend them to anyone seeking the best dental care. read more

Had an appointment scheduled for a month. Had received numerous text and emails to confirm the appointment. I answered all communications confirming the appointment. The day of the appointment I receive a call asking if I can reschedule for an earlier time because the doctor had an "emergency". Unfortunately due to work conflicts I was not. During our conversation the receptionist told me the reason why the appointment needed to be rescheduled was not because of an emergency but because the doctor wanted to leave to the airport a little bit sooner then previously anticipated. He was attending a conference. With the 27th day of the government shut down, they waited until the day of the appointment to reschedule. Obviously, honoring an appointment was not as important as getting to the airport earlier was to the doctor. I was offered a rescheduled appointment for the following Monday. When I voice my unhappiness I was placed on hold for an extended period of time. The receptionist, Amy made me feel as if I was no longer wanted as a client because I had voice my unhappiness. By the time she had come back from hold I had already scheduled an appointment with another dentist in the area. I have referred numerous clients to this facility and in the past and had enjoyed working with them up until this time. Had this been a true emergency I would have been more than happy to rearrange my schedule in order to accommodate their schedule. I understand life happens. But did not consider that to be a true emergency but rather a convenience for the doctor, not the client. read more

They got me in quickly and fixed another dentist's F-up. The dentist did an awesome job, was quick and efficient and not overly expensive. Most importantly I had no pain during the procedure (they ground down a crown that had been set WAY too high and was causing me a lot of jaw pain). I wish I could remember the name of the dentist so I could recommend him, but alas, my memory is not always so great. So I'll just say I was really impressed and satisfied from start to finish. read more

I own an Adult Family Home, I have been bringing one of my residents in for a series of visits. Dr. Dorantes has been incredible to work with! He has a wonderful manner with his patients! All of the staff are so helpful, patient, kind, accommodating and professional. My resident who has a history of not liking to go to the dentist, has been very pleased with each visit! If you have a senior adult with a diagnosis needing extra care, patience, and gentle understanding, this is the place for you and your loved one! I wish I could give this more stars for a higher rating! read more

DO NOT GO TO THIS DENTIST! Here is my experience with this dentist: I had a crown come out (it was over 9 years old) and so based on a lot of recommendations from Yelp I selected this Dentist to fix it. I found his overall dental skills to be okay...nothing to write home about, but it wasn't like the crazy Dentist from Little Shop of Horrors either. However, dealing with his billing office turned into a giant nightmare. I have Health Care Spending Account through my employer and I was right at the year end and so as I explained to them (several, several times) that it would be benefit for me if they broke the billing into two separate bills so that I could pay over two different benefit years. They assured me that it was going to be no problem. Well giant problem in that they billed the insurance company on the previous date, which meant that I had "misused" my HSA. If they had bothered to tell me that they couldn't do what we had discussed THEN I would have simply paid up front rather than rely on my HSA. As I had "misused" my HSA it is suspended for the whole year and I missing out on money I put away for my health care. To make matters worse once I called them on this and cancelled all of my future visits suddenly they had a revision on my bill and I owed them an additional $45. Gee wonder how that happened? Bottom line: many better Dentist in this area who can take your $ and give you a lot less hassle. read more

The new dentist here is terrific! (It is not Dr. Reeves) I moved to Des Moines from Woodinville and my previous dentist was in Lynnwood. Honestly, I was dreading having crowns and fillings done by anyone other than the one I had been seeing for 15 years. Happy to let you know that Dr. Dorantes is an excellent dentist and even better than my previous one. I had several fillings and a crown for a tooth that was all the way in the back of the top of my mouth. It was pretty much pain free and quickly and professionally done. The front desk staff is very efficient and know what you are making the next appt. for and can adjust to scheduling/rescheduling as needed. They also give you a written estimate so that you will know how much your insurance will cover. read more

Went in for (adult) braces. I explained up front that I travel extensively for work but would be back in town for scheduled appointments. I was scheduling a follow up and the receptionist wanted to schedule me for exactly 4 weeks out. I told her I would be in California on that date and said I'd need to schedule it a little further out. She stated that I can just reschedule closer to that date and that it would help her to have it on the books. That made sense to me so I agreed but once again mentioned that I would reschedule about a week prior (when I got the text reminder). Fast forward 3 weeks...I get the reminder, I call to reschedule and their reply was "Dr. Reeves said if you don't come in for this appointment, you will need to pay full price AGAIN for the braces"!! I reminded her of our conversation but I believe they are so afraid to stand up to the dentist that she pretended she didn't remember (after reading more reviews, seems like this office should hire better font desk staff) At that moment, I decided to just get these braces off and find a new dentist. read more

How many awesome reviews to the one bad one?! Seriously the staff bend over backwards to make sure you are able to comfortably afford the work before it's done they go over everything with a fine toothed comb and besides that dr. Reeves is the sweetest most professional and gentle dentist ever! He is the only dentist that has ever been able to numb me with a single painless shot and his work is very thorough! read more

I started going to Des Moines Dental about 2 years ago when I moved to the area. Since then Dr. Steven's and his staff have taken great care of my teeth. I needed a series of things done to take care of regular dental care. A year ago I needed to have porcelain veneers put on my four front teeth. Needless, to say I was concerned about quality since the new teeth would be my new smile. The Dr. took a great deal of time to make absolutely sure the teeth looked and fit great in my mouth. I love the new teeth and I smile a lot more. The staff and Dr. are top notch professionals I recommend others to try them out. read more

I have been going here for about 13 years. Up until my last visit 6 months ago, Dr. Reeves owned the business and was my dentist. Sometime in the last year Dr. Reeves retired and sold the business to Dr. Dorantes, and I believe all the same staff was retained. Under Dr. Reeves' leadership I always had exceptional service for my teeth cleanings and any dental work. The office was amazingly efficient and always got me in really quickly for my scheduled times. It was like clockwork. . . until today. I showed up 10 minutes early for my 8am appointment. Usually the hygienist brings me in early, or certainly always on time. I noticed as I was made to fill out paperwork digitally, which I've already filled out before more than once, that a gentleman came in and my hygienist received him and brought him back. I had my appointment booked with her for 6 months, and I showed up 10 minutes early, and it looks like they booked over my appointment. I mentioned to the Receptionists that I have never had them be late getting me in, and they said "Oh, she just had something run late, and she'll be right out." Running late is one thing, but bringing in another patient when I'm already there, to effectively steal/delay my appointment that I've had scheduled for 6 months and only allotted an hour before getting to work, did not sit well with me. This isn't an urgent care clinic where you check in and wait, it's primarily a teeth-cleaning place where they move you through on a dependable schedule. After 15 minutes into my appointment (and 25 minutes total), I requested the Receptionist have the owner, Dr. Dorantes, call me on my cell, and I left to head to work. I never received a call, which was all the answer I needed. I no longer live near Des Moines, I live in South Seattle. For the last 5 years I have continued to drive all the way down to Des Moines Dental Center because the service was so efficient and dependable. Until today. With failed service, and failed follow-up from the owner, my decision is easy. Select a nearby dentist---there are plenty---and stop going out of my way to throw business to this place. read more

Our whole family comes to Dr. Reeves and we love him! I've always been afraid of dentist but I can honestly say Dr. Reeves has changed my feelings about Dentists. He is the best at giving shots, can't feel or don't even know he has done it. He gives you a plan for your mouth not just what is needed "today". So nice to have someone looking into the future of the needs of your dental health. The office staff is also very friendly and knowledgeable. They know who you are and call you by name. Also, they are sure to communicate just the way you want them to communicate. Takes the stress out! Dr. Reeves was also kind to donate toothbrushes to a camp I was volunteering at for foster teen girls. It was nice to be supported by my dentist. Thank you Dr. Reeves!! read more

Dr, Steven Reeves is the Best of the Best!!! His office is modern and they use the lastest technology and equipment. His staff is friendly, courteous, and personable. Dr. Reeves is by far the best Dentist I have seen. He takes pride in his work, the craftsmanship and results are amazing!!! Do yourself a favor and go see Dr. Reeves, you will be glad you did!! Terry Almquist Des Moines, Wa 98198 read more

Dr. Reeves and all of his staff are fabulous! I have been with the Des Moines Dental Center for about 10 years after having a bad experience at my previous Dentist office. Dr. Reeves is professional and extremely talented and his whole staff are great also. I live approximately 100 miles from the office but I still choose to have all my dental services with them. You will be as happy with their dental services as I am should you choose to go to the Des Moines Dental Center. Sincerely, Debra Bitterman read more

The office staff and dentist were very pleasant, but after several years of going to this dentist and being told I needed very expensive work done each time, I decided this dentist is not very honest. I switched dentists and have had to have almost no work done since then even though dr Reeves had a whole line of dental work scheduled for me down the road. read more

This is the best dental office I have had the pleasure to go to. Always considerate and caring and things are done on schedule... Dr Reeves is by far one of the best... Susan McQueary read more

This place is awesome, they got me in the day after calling and relieved my tooth pain within a few hours... I am making this my new Dentist for sure... I feel like I've been a customer for years read more

I am working as a medical traveler and am only in the area for another month. I have so many great things to say about this practice. I made an appt a few weeks ago and found the front desk girls to be very friendly and helpful with my dental insurance questions and scheduling. The dental assistant (Cindy?) and hygienist were super friendly and very professional. I appreciated the recommendations for local merchants since I'm not from here! They did a fabulous job with assisting Dr. Steve in preparing me for two crowns, both done in the same day. Cindy was very attentive during the process, even offering me a pillow and a blanket which helped the comfort level tremendously! (It's the little things!) Dr. Steve was amazing! I have complained to two other dentists about my ill fitting crown (done elsewhere 7 years ago) for years. He immediately was able to assess the problem and did a very thorough job of prepping and replacing the crown. His staff boasted that he takes great care to be state of the art in his practice and it shows! I am so appreciate of the great care I received from this practice! Thanks so much, DDC! read more

My wife and I have been patients of Dr. Reeves for about 12 years and are always so pleased with him and his staff. I have only the best things to say about his office. I recommend him to all my friends and family. read more