Michael in AZ Morales - disputes did a great job with the banking problem I had. He was…read moreprofessional and respectful. He made things happen to get the best end result I was hoping for. Thank you Michael

This place sucks, are they under new management, I severed tie with this CU after 20 years just…read morebecause they would not let me complete a simple cashier's check. The clerk thought it was fraud. when they decided to give me the cashier's check, they said my account would have to be closed. After going back and forth with the clerk, I said close the account and don't give me the cashier's check I'm done with you guys. (To start) I went in to get a cashier's check for my sister who is an X Nun, and she wanted to give a donation to the sisters (Nuns) because, I did not know who these people were the clerk said this could be fraud, I told her this is not fraud and we have done this but with different transaction somewhere else, (Walmart) she called the fraud dept, I call my sister to explain to the clerk but she still kept saying this could be fraud. I told my sister I would handle this and hung up. I told the clerk this is my money and I can do what I want with it, she said we will give you the cashier's check, but we will have to close your account, I said close the account and don't give me the check I'm done with you guys. This sucks I don't know what is wrong with this CU, seems like they are trying to lose customers. Well, looks like I will be looking for another bank.

Never got title or tags! Went to dmv and they said the title isnt in my name and they closed down…read moreand I gotta keep buying 90 day tags until I can get them for fraud. As of now I got to jump threw 100 legal steps just to hopefully not lose my car and money. Btw same sales guy as last review Mel Stewart sales manager

Buyer beware! Let's just start with saying this was a hassle from the get go. From finding the ad…read moreto the vehicle on Facebook market place know it had a bad engine( I was fine with that) to finding out it was a fake Facebook account fake name. I go to check out the vehicle and purchase all cash no financing. Mel takes care of the paperwork for me and tells me the title is in Florida and will be overnighted/ expedited and will have in a day or so. First red flag. I tow the vehicle out of there. Get home and go over the paperwork to find out the wrong vin and vehicle are on the paperwork ( my fault for not checking). Call back the following day and set it up to come back in to get the paper work sorted out. Got the correct paperwork finalized. Now here come the excuses. I call a week and a half later asking where my title is for the vehicle. Was told by Andrew that I was told when buying the car it could take up to 30 days per Arizona to give me a title. 2nd red flag. I contact them again stating I never got registration on the vehicle when purchased. Finally they get back to me to send me over "registration " for the vehicle. They send me a temp tag in a email. Contact azmvd and was told that's not a valid registration. Third red flag. Texted Mel calls and informs me the title is in and needs to go to the mvd for transferring. I stated I would pick it up. No response. I have my finance call again and check the status of the title and Mel tells her he dropped off the title at the mvd and would call us back when it's ready to be picked up. Me knowing 3rd party mvd is a in and out process I texted him back saying I'm coming up there to pick my title up or the title they have on hand and to sign it over to me. I drive up there and another guy in the office states Mel's at the mvd he will be right back. So I waited. Mel shows up runs inside grabs a title and says he will be right back. Drives to the mvd actually gets it transferred and registered with legit plates this time. Glad it's over with. No surprised how they are even in business. From the run around games to the not responding to the lies. I wouldn't recommend anyone do business with them. Word of advise. You would do better in business if you had integrity and not play games. I have all emails and texts and voices mails if they try saying anything I said was a lie!

Applied for an auto refinance loan with good credit and got turned down, my vehicle is in excellent…read moreshape with low miles, how does that work? POS CU find another bank.

Been a customer for over 25 years... apart from having a limited number of branches, it's awesome...read more

We were able to come in and look at a couple Used Ford transits that we needed for our HVAC…read morebusiness. We were helped by Bob immediately and from start to finish it was a smooth deal with our trade-in and great company great customer service.

I had accountant write out a financial statement. I was told I would hear back about financing…read moreapproval. Never heard back at all. I ended up going with another lender. The place is small and seems like they don't care.

This is the best MidFirst branch in the east valley hands down…read more The assistant manager Brad is very customer oriented and the friendliest guy. All the tellers here are quick to solve any issue I have and help me with anything I need.

Great customer and online services available via their website and functional mobile app. Big bank…read moreexperience w/o big bank expense.

!!!!!!!!!!!!!!!!!!FRAUD ALERT!!!!!!!!!!!!!!!!!!!!!!I…read more I purchased a 2017 Ford F-150 from GOT TRUCK. I Spoke to the owner Rob and made the purchase with their salesman Mike. Mike over billed me by 1000$ due to a miscommunication..in fairness after I caught that report..the 1k was sent back to me . The vehicule in question was sold to me As a theft recovery with no physical damage , I was told the salvage title report would indicate theft recovery but no physical damage. After purchasing , i looked up the Carfax and discovered that the truck was not only stolen/recovered , it also had reported front end damage which ..unfortunately creates "diminished value" There is a big difference in value between a car that has never been wrecked and one that has, even when the repairs are done right, the value is severely Diminished. I was told after I confronted Rob about this that the damage to front end wasn't bad..I tried to explain that the issue isn't so much the damage as much as the fact that the report on this truck indicated damage and this was never disclosed to me . This is FRAUD BY CONCEALMENT, plain and simple.

I bought my truck from them, along with a warranty through a third party…read more The service department apparently washed the engine because there was an oil leak at the front top of the motor. I had the truck inspected by an independent source, and they found nothing wrong. By washing and detailing the engine compartment, they covered up the fact that there was an oil leak at the top front of the engine. I called the warranty company and they had no record of the warranty on file. I called got trucks back and after speaking to the sales manager, and the service manager, and the finance dept., they indicated they would get this underway. This was seven days after the sale. I will likely not go back to this dealership, as they covered up a serious enough problem. Plus they did not follow through on registering the warranty in due time. I do have the warranty, but I will definitely take it somewhere else to have it repaired. I cannot trust their service department after this incident.

Heard some nightmare stories about this place. Stay away if you don't want to get ripped off. They…read moresell cars that finance companies won't even finance because they're mechanically shot out. They didn't get me ,but a friend of mine. I know I'll pass them up when I buy my next car

Saw their post on OfferUp and decided to go in and check it out. Right away greeted by all 3 office…read morepeople and got the pleasure of working a deal with Mel! Mel and the team got me in and out with a happy down payment and monthly payments. Definitely recommend them for a fair and honest deal, and the communication they gave me. Thanks again Mel!

I came to this location to handle some business. Getting started and settled in a new place is…read morestressful enough, and worrying about finances is the last thing you need. I got a new credit card because of the awesome promo they had going on. Denzel helped me out and not only was he professional and polite, he really listened to me. He helped me get approved in a matter of minutes and I was out the door in less than 10 minutes. I've never been to a Navy Federal that I didn't like. The employees are always so friendly and they're quick processing transactions. I've been a lifer since I was pretty much born (thanks, Dad!)!! I'll never leave NFCU!! Thank you, Denzel!!

NFCU became our choice after moving from Phoenix…read more It entailed transferring funds from our former Big Bank and opening new accounts with NFCU. We also worked with IRA and investment specialist "Stephanie" to evaluate how I was currently investing and what NFCU could accomplish with similar Fund strategies. They presented us with three options factoring in our risk tolerance with anticipated market outcomes for each. Navy Federal Credit Union really came through for us! Are you active or former Military and considering a financial institution change? It's simple, make an Appointment and meet with an advisor to assist you. The process was pleasant, thorough and efficient because of our Banking representatives expertise.

I have been financed with this company for 4+ years, and from my own experience they are definitely…read morean outstanding company along with the people working here. On countless occasions they have helped me through financial hardship, allowing me to catch up and stay on time with the payments. They are truly very understanding with you as long as you keep them in the loop and up to date. I'm close to paying off my car in the next couple of months, and can whole heartedly say that I will definitely use them in the future for financing a car. 10/10 financing company.

They financed me with a low 600's credit score from Experian and mid 500's with Equifax &…read moreTransunion! I have a high but reasonable interest rate for my credit rating and they're good to deal with once you've purchased the vehicle! As with any lender you need to make your payments on time or there's a late fee but again it's very reasonable only being like $10 if you're less then 30 days late! If your credit improves you'll need to refinance with another lender and they don't have an early payoff penalty! The ladies working in the office are easy to deal with and as long as your first 6 or 7 payments are on time they will work with you a little bit after that if you're late within a 30 day period! Not sure if you're more then 30 days late and hopefully never have to find out! I would use them again if I needed to! Thank you Ark Financial

This was the best mortgage loan process we have been involved in during g our 33 years of home…read morebuying. Kyra Bertch was fantastic to work with. Professional, encouraging & organized. She kept things moving, got us a great interest rate and allayed any concerns by working with us. Her response time and attention were so good that if we didn't know better we would think we were her only clients! Dylan was also very professional and great to work with. I want to reiterate this was the best mortgage loan process we have ever been a part of. Highly recommend Agave Home Loans.

ZERO STARS IS MORE ACCURATE I am writing this to warn…read moreothers about the incredibly poor experience I had with Agave Mortgage Brokers. Their performance throughout the entire process was utterly pathetic. They seemingly cannot read basic financial documents--specifically Shareworks statements. They saw and requested the exact same documents on over 10 separate occasions. Then, finally, on the 11th time, they actually decided to look at them and ask questions about the accounts and statements. This absolute incompetence caused a massive, last-minute pivot and wasted 2 entire months of my time just to get to that point. Combined with horrible communication along the way, it was an incredibly stressful and unprofessional experience. Save yourself the headache and take your business to a broker that actually values your time, communicates transparently, and knows how to review basic paperwork. Avoid them at all costs.