I called Kyle McKibbon about a used Verona LE. He initially responded quickly and said that he…read morewould follow up on the questions that I asked about the price and condition of the coach. After two phone calls, multiple texts, and three days later, Kyle gave me no answers. He said that he was waiting for the boss to give him an answer, then said that the boss was in meetings all day, then said that he (Kyle) was at a Renegade function and when I asked to talk with someone else, he said that the non-answer must have been an answer "no" to my question. Wow! That is pathetic customer service! If it took three days to not get an answer on four rear tires, how long would it take to write up and process the deal and get the coach serviced so I could pick it up? He admitted that they had the coach unsold for 6 months and had another buyer that had not been able to get it bought either . I certainly know why.

Expensive for covered extended warranty work.  We have an extended warranty and one of the items…read morefound while doing Preventative Maintenance (PM) work was covered under our warranty. HOWEVER,  Velocity Truck Centers' repair work was overpriced and most of the charges not covered by extended warranty.  Example:  1.7 Hours to diagnose a leak, 2.2 Hours to Remove and Repair, and 1 Hour Access.  (Total:  $1,219.40)  WOW, that doesn't include the part!  The location of the repair was at the rear of the coach, top of rack support, removing a few screws.  Extended warranty company paid for 2 Hours.  (Total:  $250.00).  We had to pay $869.40 because neither company would budge and we needed our coach back to get to a commitment. Note:  We took our RV there due to an Engine Light on and they work on Freightliners.  While we had it there they recommended to perform PM.

Motorhome needed a new TCM programed. Was quoted $1285. WW Williams did the programing for $150…read moreplus tax. How to screw the MH owning public must be their motto. Please avoid go somewhere else.

terrible service. took them 2 days to do a routine oil and filter change. they have a "road tester"…read morethat chooses when he wants to work. they dont care about customers at all or trying to be efficient with getting anything done. would not recommend velocity to anyone

Rene is a wonderful technician. Explains how things work. Prompt, knows what he's doing, gets stuff…read moredone without wasting time. Doesnt bill for ridiculous amounts of time. He is straight forward & a wonderful tech. I would recommend him to anyone!!

Looking for a job?…read more Keep looking. This place is awful. Low wages/high expectations. Minimal benefits, personal time off. Dusty, poor quality work environment due to the gravel pit. Nothing worth your time here.

When I was a kid, Johnson Stewart ran a sort of strip-mining operation near McLellan and Alma…read moreSchool road. I kept my horse at DeWitt Stables back then (a farm where the U-Totem is now) and I remember many times fearing that my horse would get spooked by some birds or the buzzing of those powerlines that stretched through the desert and, in a frenzy of fear, gallop us both into the mining abyss. I don't know what they actually *mined* -- maybe just gravel for concrete? But they had all these huge industrial structures for sorting gravel and dunes of sorted sands and I think that is why I can now look at those famous photographs made by Bernd and Hilla Becher with a sense of nostalgia. There was also a small pond near one of the sorters and I remember that a friend and I tied a rock to a string and lowered it endlessly into that pool. The water was black and seemingly infinitely deep, like that hole Mel Waters talks about on Art Bell's show, and I always thought something prehistoric and reptilian was living in that pool, fed in B-movie style by some secret environmentally-questionable sludge from the Johnson Stewart operation. Of course I have no proof of this.

This place is just what every business owner needs.....Jeff Hefel was the perfect person to help…read moreus. Honest, Reliable, and Trustworthy. I highly recommend you give them a call.

They sold me a Box truck with tires that wouldn't last 1000 miles…read more My business had planned on buying more trucks through them but if they can't stand by their work, I want nothing to do with them. $2300 in tires lost them free advertising, another truck sale and years of maintenance.

Purchased a dump truck from this man off of eBay, and in the listing it said everything was…read moreoperational and that the truck was in great shape, so I paid $2k to have it shipped to Ga and $19,500 for the truck. When I received it it had a bad transmission, the hydraulic pump in the truck bed was bad, and the AC didn't work. He returned my $2k and told me to take it to a shop and that he would pay the bill of $6,400 but now refuses to pay and will no longer even respond to me. I'm now having to sue him. I would NOT do business with him again. BEWARE. He's a shister! -Scott Corbitt

From the owner: I am the best duhhread more

I drive a very far distance to bring my RV here, and have always been pleased with the work and the…read moreprices-except once or twice. There are a couple of things I need to mention that will make your experience go more smoothly. 1. Write a list of what you want done. Make sure to give it to them and make sure that they staple it to the work order. 2. If you want them to check fluids, or belts, or ANYTHING other than what you brought the vehicle in for, don't rely on them doing it. WRITE IT DOWN. 3. Call them before you come and get your vehicle, and specifically ask about each item on your list. 4. Test drive the vehicle yourself before you leave. Nice people, good prices, NOT DETAIL-ORIENTED.

Bill H. of West Valley Rv & Marine says on his answer that it wasn't their fault that I'm upset and…read morethat they had to charge the fee anyway because they were told to do it. Them telling me when I get there before they give me the keys for my rental doesn't make this right. I had signed an agreement online, given them my credit card information and I had calculated how much it was going to cost. I specifically waived the insurance online because I was given this option. That means I didn't wanna pay for it so them telling me I had to pay for it at the store is very deceiving. It pretty much means, either you pay the insurance or you don't get the vehicle and if I don't get the vehicle, I can't get my furniture. I understand businesses are struggling these days and everybody wants to make a profit but that's a very disgusting way to make $10. I suppose you think I could've just canceled my rental right there and then and gone to another company but you have to keep in mind I had already driven there with my husband and my toddler to rent the van and I had already made arrangements to pick up the furniture I had to pick by using this van so the fact that I was told when I got there is actually very deceiving, whether is a $10 fee or a$100 fee, you can't expect me to re-arrange all of this stuff and go to another company when I had made this arrangement to pick up my furniture weeks ago. It was a 3-4h rental, by the way. I just had to pick up furniture, bring it to my house, bring back the van. Done. Arguing with you at the store, posting a review and answering to your very unprofessional reply is taking longer than picking up my furniture and dropping it off at my house. Bottom line's Uhaul can't give you the option to waive a fee online and then charge you that fee when you go to the store to pick up your vehicle. That's just not what I agreed online and my agreement should've been honored. That's deceiving and that's why I'm upset about. Stay away from this store. They're not honest at all.